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Red Roof Inn - Chattanooga Airport

2.0 of 5
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7014 Shallowford Road, Chattanooga, TN 37421
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1 room 1 adult
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Red Roof Inn - Chattanooga Airport
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307 Reviews from our TripAdvisor Community

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Brighton, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 1 week ago

The bedspread was stained and had a cigarette burn hole in it-- this made me want to check the sheets and everything to make sure there were no bugs and that they were clean. It did leave me with an unclean feeling all night however. The WiFi only worked outside and did not work inside at all (ever). The chair... More 

Helpful?
Thank maryrobertson2015
RedroofChatt, General Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you Mary for your feedback on our hotel. I am very sorry to know your stay was anything but exceptional. We strive on providing the most clean , comfortable rooms for all our guest. We do encourage all our guest to take advantage of our 24 hour onsite guest service representatives for all comfort needs. Please accept our sincerest... More 

Columbus, Ohio
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We were just passing through. We've become loyal Red Roof customers because of the kind treatment given to us last week during the big snow storm that stranded us in London Kentucky. The rooms here in the airport Chattanooga are small but clean; the bed was comfortable. We were told there would be eggs and sausage for breakfast on the... More 

Helpful?
Thank AdlaiJN
RedroofChatt, General Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you for leaving a review about your hotel experience , we are very sorry to know our breakfast buffet did not meet your expectations. But we will gladly look into offering other breakfast items. I am pleased to know we were able to accommodate you with a nice clean comfortable room for your stay. And "Yes" as always, it... More 

Chattanooga, Tennessee
1 review
5 of 5 stars Reviewed December 28, 2015

The morning I left Cincinnati I thought I was moving into a house in Chattanooga. By the time I reached Chattanooga that house had failed inspection (firetrap) and I (with 2 Springer Spaniels) needed a place to stay. The Airport Red Roof Inn came to my rescue. We stayed 3 months finding another home. The staff went out of their... More 

Helpful?
Thank Dan S
RedroofChatt, Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you Dan for your very kind words about our hotel and staff. We welcome you here to Chattanooga. It was our pleasure having you here as our guest. If there is anything we can asset you with in your move, do not hesitate to contact the hotel. Thank you again and best of luck with the new home. Sincerely... More 

Midland, Michigan
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed December 27, 2015 via mobile

Staff was friendly but this place needs more. Our room had a hard surface floor which would be easy to clean but had debris in corners. Walls need washing. The remote for the TV was missing and the one they gave us for replacement didn't work. The refrigerator advertised did not work. The bedspreads were stained and grubby looking not... More 

Helpful?
Thank iThinkSo2
RedroofChatt, Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you for taking the time to leave a review about your hotel experience. We are very sorry to hear your hotel stay was anything but exceptional. Please know all matters are looked into and handled accordingly to provide all our guest with a clean comfortable stay. Please accept our sincerest apologies and reconsider your stay with us the next... More 

1 review
5 of 5 stars Reviewed December 23, 2015 via mobile

The experience I had was great Donna was excellent and went far and beyond just to satisfy and assure everyone in the lobby that we all was welcome and how much our business was valued and appreciated , she had a lobby full it was a line worse than at Walmart and she made eye contact with every guest and... More 

Helpful?
Thank Steven D
RedroofChatt, Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you Steven, for your wonderful review about our hotel and staff. Donna will be very pleased to know her efforts in providing excellent customer service is being acknowledged by our guest. We appreciate your business and look forward to having you as a returning guest. Manager Tasha More 

Chesapeake, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed December 6, 2015 via mobile

Let me start out by saying, I read the reviews and was sort of nervous after I booked this. We are traveling with our two small dogs and we like staying where we don't have to pay extra for them. Emerly checked us in and was super helpful. The room we reserved was a superior King, and it was a... More 

Helpful?
Thank Dissatisfiedchica
RedroofChatt, Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you for taking the time to leave a very nice review about our hotel and staff. I am very pleased to hear we were able to accommodate you as well as your fury companions. We strive to provide the best quality and value for all our guest while providing great customer service with our Front desk staff. We are... More 

Birmingham, Alabama
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed December 2, 2015

I travel a great deal throughout the South, and I stay at Red Roofs most of the time. The customer service is always consistently good. The service at this Red Roof was ok too. That's not the issue. My issue with this Red Roof was the poor room amenities. For example - the refrigerator did not work. The cable TV... More 

Helpful?
Thank Patrick B
RedroofChatt, Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you Patrick for taking the time to leave a review about your hotel stay. I am very sorry to hear that your stay was anything but satisfying. We are pleased to share, that we are currently undergoing renovation to our property and look forward to returning guest feedback. Thank you and apologies again. Manager Tasha More 

Pensacola
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed November 27, 2015

The room and property overall was clean very nice. The only problem I saw was some mildew in the bathroom. The staff was very friendly and helpful. Not a bad place to spend a night or two when in the vicinity.

Helpful?
Thank Richard D
RedroofChatt, Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you Richard, for your kind words about our property and staff. We take great pride in serving our guest and leaving them with a lasting impression. We hope you will stay the next time you and your family is in Chattanooga Thank You again. Manager Tasha More 

1 review
4 of 5 stars Reviewed November 7, 2015

I was hesitant to reserve a room here based solely on what I read. So, I called and spoke with Tasha whom I believe is the GM. She was lovely, upfront and very honest about why there were so many unhappy reviews. Honesty & execution on what one says is pretty much everything to me and so I decided to... More 

Helpful?
Thank Kelley C
RedroofChatt, Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Hello Kelley, and Thank you for your very kind words about myself and staff. It was my pleasure speaking to you over the phone about our location and all the great projects we are undergoing. Its very satisfying to know you've decided to stay here with us and appreciated all our efforts to keep you and all our guest happy.... More 

Level Contributor
43 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 26, 2015

Great location, clean, friendly staff. Desk staff went out of their way to make sure we were accommodated in every way. Great breakfast selection, daily paper and clean - updated rooms. You will not find a better value in the Chattanooga area. Even got a follow up call to make sure we were pleased with everything. We will be back!

Helpful?
Thank Kelly M
RedroofChatt, Manager at Red Roof Inn - Chattanooga Airport, responded to this review

Thank you Kelly for taking the time to share your experience here at our hotel. It was our pleasure serving all our guest, and there individual needs on such a busy weekend. We take great pride on the individual responses like yours in acknowledging our efforts. Thank you so very much. We look forward to serving you in the near... More 

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