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Chattanooga Marriott Downtown

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Chattanooga Marriott Downtown
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913 Reviews from our TripAdvisor Community

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Manchester, TN
Reviewed yesterday NEW

This hotel is located near the downtown area by the aquarium. A trolley stop is located just outside the doors so it makes it very easy to get any where you want to go downtown. I parked valet and was very pleased with the friendliness and service I received. The staff was always helpful and willing to answer any questions...

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Helpful?
Thank jdo2k67
Kentucky
Reviewed 4 days ago NEW

Let me start by saying... I really try to give facilities the benefit of the doubt. Unless the issues are over the top... I rarely make a point to share. My normal review... is to give tips and kudos for the positives of any stay... With that being said, I stayed at the Marriott for a recent conference. The going...

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Helpful?
Thank Lori U
Courtney H, Guest Relations Manager at Chattanooga Marriott Downtown, responded to this review

Hey Lori U, We are so sorry you ran into all these issues. We have informed the housekeeping team of the issues you encountered. This is not the standard we hold our self to and will make sure your case is an isolated one. Thank you for taking the time to fill out this review, we appreciate your business and...

Alabama
Reviewed 4 days ago NEWvia mobile

I stayed here tonight for a conference in late March. Check-in was very easy, valet service is excellent. It was very nice having the convention center right across the street. You can take the escalator to the second floor and cross over or walk across the breezeway from the first floor of the hotel. I only had banquet food, so...

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Helpful?
Thank Piccolo
Courtney H, Guest Relations Manager at Chattanooga Marriott Downtown, responded to this review

Hey Piccolo, I have passed your review to the valet, restaurant, and housekeeping teams. Everyone is glad you took time out of your day to give us your feedback. Thank you for your business and if your travels ever bring you back through Chattanooga we hope to see you again. Sincerely, Courtney Herbert Director of Services

Somerset, Kentucky
Reviewed 4 days ago NEW

Just returned from two nights at the Marriott in Downtown Chattanooga. While I was there I participated in a conference so I spent a lot of time in the convention center. But, my experience with the staff at the Marriott was top-notch. I interacted with check in, valet/bell staff and housekeeping. Everyone was extremely helpful and went above and beyond...

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Helpful?
Thank cchamp7303
Courtney H, Guest Relations Manager at Chattanooga Marriott Downtown, responded to this review

Hey cchmp7303, Thank you for the feedback, we are glad you enjoyed your time here. We look forward to seeing you again! Sincerely, Courtney Herbert Director of Services

Reviewed 2 weeks ago via mobile

The staff at this Marriott was so friendly and attentive. The breakfast buffet was delightful (blueberry bread pudding to die for!). And the restaurant was all glass looking out at the city (not a great view, but brought the outdoors in, which was nice). My husband had meetings and a banquet. The banquet food was tasty and the staff was...

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Helpful?
Thank Angie M
Courtney H, Guest Relations Manager at Chattanooga Marriott Downtown, responded to this review

Hey Angie M, Thank you for taking the time to let us know about your experience. We are glad you enjoyed all the food and the overall experience. I will share your comments with all the appropriate teams. Thank you again for your business. Courtney Herbert Director of Services

Herndon, Virginia
Reviewed 2 weeks ago

I just want to say that the customer service at the Chattanooga Marriott Downtown is unmatched by many of the hotels I've stayed at (and I stay at a different hotel every weekend). Everyone from the front desk staff who were extremely friendly and welcoming to the banquet staff who took excellent care of our event (I'm an event coordinator)--both...

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Helpful?
Thank jgullickson
Courtney H, Guest Relations Manager at Chattanooga Marriott Downtown, responded to this review

Dear jgullickson, Thank you for taking the time to complete this review. We will be sure to recognize Jessica, Jessica, Lilly and Sarah for everything they did to make your stay with us that much better. I will also share your feedback with our restaurant, banquet and front desk staff as well. Thank you again for staying with us and...

Nashville, Tennessee
Reviewed 2 weeks ago

....This hotel is. We spent one night here on our way home from Atlanta and while we loved Chattanooga we definitely did not love this Marriott. We are platinum members - meaning we spend a lot of nights in Marriott brand hotels per year. This particular hotel needs to either be refinished or cleaned thoroughly. Our "concierge" level room (with...

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Helpful?
Thank fly_high5
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi fly_high5 Thank you for your business and for your review. I sincerely apologize for the housekeeping and maintenance issues that you mention and will follow up with our team regarding these comments. Thank you for your comments regarding our staff and for your loyalty to Marriott brands. We appreciate your feedback. Tom Underwood General Manager

Reviewed 2 weeks ago via mobile

Good: Bed was very comfortable and staff was very helpful and courteous at all times. Bad: Room was a bit dirty with peanut shells on the floor. Room key didn't work when leaving parking garage which caused a backup and confrontation with parking attendant. Hotel is very outdated for a Marriott. Carpet must be at least 40 years old. I...

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Helpful?
Thank ahendricks00
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi ahendricks00 Thank you for your feedback regarding your recent stay with us. I am sorry for the issues that you mention and will follow up with our front desk and housekeeping staff. Access in and out of the parking garage needs to be activated at time of check-in. If this was an error on our part, I apologize. Thanks...

A TripAdvisor Member
Level Contributor
16 reviews
9 hotel reviews
4 helpful votes
Reviewed 2 weeks ago via mobile

My husband and I stayed at this Marriott on a whim usually we stay at Hilton. We parked in the parking garage and couldn't get in the door even though it was early. We waited for someone to come let us in. Checking in was quick but the first room we got was terrible with a huge stain on the...

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Helpful?
Thank A TripAdvisor Member
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Thank you for your feedback regarding your recent stay with us. I sincerely apologize for the housekeeping issues that you mention and will follow up with our housekeeping management regarding those comments. Your experience is not the norm for us and I appreciate you letting us know. Access in and out of our garage is activated at time of check-in....

Williamsport, Pennsylvania
Reviewed 3 weeks ago via mobile

The hotel and staff were very attentive. The property is a little dated but all is clean and operating. The room I had was a JR suite and was well appointed. Chanel in concierge lounge was great. She remember you from night to night and was helpful. A+ to all people in service industry there.

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Helpful?
Thank Orchard609
TomU2, General Manager at Chattanooga Marriott Downtown, responded to this review

Hi Orchard609 Thank you for your feedback. We appreciate your comments and will make sure that we recognize Chanel specifically for her service. Thanks again for staying with us and for taking the time to review your experience. Tom Underwood General Manager Chattanooga Marriott Downtown

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
GreenPartner Learn More
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
The Terrace Grille
The Terrace Grille
Cuisines: American
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Shuttle Bus Service
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Situated in the heart of Downtown Chattanooga, the Chattanooga Marriott Downtown is within walking distance to the Tennessee Aquarium, IMAX 3-D Theatre, Creative Discovery Museum, and nearby the Chattanooga Regional History Museum University of Tennessee at Chattanooga and AT&T Field. The Chattanooga Marriott has an indoor pool and seasonal outdoor pool. Complimentary wireless and wired high-speed Internet access is available in public areas. Business amenities at this 3-star property include a 24-hour business center, flexible meeting rooms, and audio-visual equipment. Dining options at this business-friendly hotel include a restaurant, a coffee shop/cafe, and a bar/lounge. The staff provides concierge services, wedding services, and event catering. Additional amenities include a seasonal outdoor pool, 24 hour fitness facility, and gift shops/newsstands. Guests have access to a roundtrip airport shuttle and onsite covered parking is available.All rooms have beautiful city or mountain views. The 343 air-conditioned guestrooms at Chattanooga Marriott Downtown include coffee/tea makers and hair dryers, wireless high-speed Internet access (surcharge applies),and 32-inch LCD televisions equipped with premium satellite channels. All accommodations provide ergonomic chairs and phones with voice mail. Bathrooms offer shower/tub combinations and complimentary toiletries. Additional amenities include an iron and ironing board and clock radios. In addition, amenities available on request include refrigerators, a turndown service, and hypo-allergenic bedding and daily housekeeping service. Plan your next stay in Chattanooga at the Marriott Downtown. ... more   less 

Additional Information about Chattanooga Marriott Downtown

Address: 2 Carter Plz, Chattanooga, TN 37402-5032 (Formerly Chattanooga Marriott at the Convention Center)
Location: United States > Tennessee > Chattanooga
Price Range: $190 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chattanooga Marriott Downtown 3.5*
Number of rooms: 341
Reservation Options:
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Also Known As:
Chattanooga Marriott At The Hotel Chattanooga
Chattanooga Marriott At Hotel
Marriott Chattanooga
Hotel Style:
#14 Business Hotel in Chattanooga
#17 Romantic Hotel in Chattanooga
#19 Family Hotel in Chattanooga
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Questions & Answers

Here's what travelers have asked, with answers from Chattanooga Marriott Downtown staff and other travelers.
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Questions? Get answers from Chattanooga Marriott Downtown staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We stayed on the 12th floor. The views were lovely, especially at night with the lights.”
 of 5 bubbles jdo2k67, yesterday | Read review
“Get a room far away from the elevator as not to hear everyone in the hallway.”
 of 5 bubbles fly_high5, 2 weeks ago | Read review
“All rooms are great”
 of 5 bubbles janices202, Feb 7, 2017 | Read review
“Top floors offer a beautiful view”
 of 5 bubbles teashaw2014, Jan 13, 2017 | Read review
“Lower floor as elevators seem quite slow when the hotel is booked for conventioneers”
 of 5 bubbles RebeccaC84, Jan 4, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question