Hello,

I have stayed here 10 times or more, I grew up coming every year with my family and it was always such a magical experience around the holidays. I have referred many people here and since I have been married my husband and I have stayed a couple times. This year we are keeping up the tradition with our baby! We will be checking in on the 13 th. I am a little worried since reading the reviews that it has changed drastically. Is it true the station house won't be open? That was always one of the best parts! Also, growing up we always stayed in a room in the main building over looking the shops. Is it possible to request the same? Thank you!

I've been coming here 1-2x a year for about 7 years now-always in winter. This year I finally attended a convention there in summertime and I was STOKED to finally use that pool that had been vexing me.

All day long it was full of feral children and at night, when the con activities slowed the pool gates were locked. (9pm!) that was the only time I saw any security off their golf cart-to lock us out of the pool! Earlier in the day, we noticed a car POURING GAS from it tank in the parking lot. We flagged the centaurs (security/golf cart hybrids) and one said point blank that he didn't care because it "wasn't his car". I called the front desk 2x about it. No one really seemed to care.

I am SORELY disappointed, Choo Choo.

Also the renovations are terrible, did you have to tear out the station house and sandwich shop at the same time? The gardens breakfast we used to look forward to was awful, and the short male waiter was TERRIBLE. Overheard him telling a table of three ladies that unless they gave him another dollar he would have to pay a dollar to take care of them (not sure what he meant, but they coughed up an extra dollar, which he pocketed and left them without saying ty) ladies told us they'd never be back. When we paid him, he didn't even offer to bring our change, just took our cash and left.

He should be fired.

  We had silver car pizza 1x and it was burnt. We called out to papa johns and then city cafe after that.

We have always stayed here at the choo choo, and looked forward to it, but after this past weekend at the con, we're considering branching out and trying another hotel nearby...

do you offer an aquarium - imax amenties

Hello, I am a travel agent and I have just booked a stay at your property for March 19th-22nd to review for my clients and to take in some of the updates you are making to this historical property. How close to completion will the renovations be at that time?

Thank you,

Terri Breeden

I have 2 reservations on October 26,2014, I would like to request both of my rooms to be in an updated room. 1. I do not want my 5 year old son breathing in a moldy, dirty room and 2. I don't want my aging parents breathing in the same moldy, dirty rooms. I've booked these rooms through groupon so i don't think I'm able to cancel as they've already been paid for. I just know I do not want to sleep in a filthy room. I worked 10 years in the hospitality industry and my standards are high.