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Chattanooga Choo Choo

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Chattanooga Choo Choo
Chattanooga Choo Choo
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2,497 Reviews from our TripAdvisor Community

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Showing 2,463: English reviews
Mashpee, Massachusetts
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

Our first impression was a good one. At the front desk a lovely Indian girl (third generation) named Rami gave us quick and friendly service and got us into our room quickly. It continued from there, all of the staff was wonderful. Free shuttle service all over the premises and even in town. Friendly people and a nice college town.... More 

Helpful?
Thank Peggy Y
2 reviews
2 of 5 stars Reviewed yesterday NEW via mobile

I booked a room here with a Groupon I found online. My husband and I stayed one night. The room was spacious however more attention/detail to cleaning is very much needed. Reading previous reviews it seems like this is an ongoing problem. Not sure why. The hotel building it self is in need of updating. When you first walk in,... More 

Helpful?
Thank Diana C
Chicago, Illinois
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We happened upon this attraction while downtown looking for a place to park. We ended up taking time out and walked through the gift shops before going into the station. I was in awe of the old architecture of the place and all the preserved details. The ladies room had full slab Mable dividers between the stalls! You can only... More 

Helpful?
Thank Kimberly H
Lexington, Kentucky
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Front desk is in the old train station, & this building is worth seeing. The hotel, on the other hand, needs considerably more renovation. Rooms are not at all quiet, & our room was in bad need of updating, including the entire bathroom. The bottom of the bathtub was discolored & the sink drained unusually & unsanitarily slow. Yuk! Got... More 

Helpful?
Thank Karen F
Jill E, Manager at Chattanooga Choo Choo, responded to this review

I’m sorry we did not meet your expectations. We have a Manager on Duty 24 hours to day to handle any questions or concerns. We would have gladly moved you to another room had we known. Our parking is $7.00 per day and is competitive with all the other downtown properties. I have reviewed your comments with the respective Department... More 

Level Contributor
2 reviews
2 of 5 stars Reviewed 4 days ago NEW via mobile

Sadly disappointed in my stay here. I was so excited to stay here and to be able to sleep in an old train car. Initially upon walking into the hotel it was very beautiful and definitely historic. However once I stepped into the train car I was thoroughly disappointed. The train car was extremely dated and it was very dirty,... More 

Helpful?
Thank Angela B
Jill E, Manager at Chattanooga Choo Choo, responded to this review

I’m sorry we did not meet your expectations. Let us know if you are ever unhappy about anything and let us find a solution to exceed your needs. It is unacceptable that your room wasn't properly prepared for you. I have reviewed your comments with the respective Department Heads, so that they can take corrective action. All the Best, Jill... More 

Alabama
Level Contributor
42 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We had the best time. We stayed in the very back building in room 5002 on the 5th floor over looking the pool. The buildings, the bars & restaurants were all good. Our room was extremely spacious. The garden was beautiful. There's a hook up for electric cars and bicycle rental in front. We can't wait to return.

Helpful?
Thank Lori G
Jill E, Manager at Chattanooga Choo Choo, responded to this review

Thanks for your amazing 5 star review. We appreciate you sharing your experience, especially the comments about the buildings, restaurants and gardens. All the Best, Jill Coker QA More 

Level Contributor
31 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

If you're looking for middle level or higher accommodations, this hotel is not for you. BUT...if you're looking for a hotel with an interesting piece of history, it's perfect. The lobby is the old train depot, and there are train cars that are hotel rooms. On this trip we stayed in Building 3 on the back of the property...the highlight... More 

Helpful?
Thank Duane C
Jill E, Manager at Chattanooga Choo Choo, responded to this review

I am sorry to see your comments on Tripadvisor. Let us know if you are ever unhappy about anything and let us find a solution to exceed your needs. Let me assure you that this is not the norm for us. We hope you will give us another try. Jill Coker QA More 

Level Contributor
49 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Would love to see friendly staff. SO much potential and over priced for what you get. I guess it is probably because it is downtown. It looks pretty good on the outside. Lots of history. It is close to everything

Helpful?
Thank Leslie H
Jill E, Manager at Chattanooga Choo Choo, responded to this review

I am sorry to see your comments on Tripadvisor. Let us know if you are ever unhappy about anything and let us find a solution to exceed your needs. We have a Manager on Duty 24 hours a days to handle any questions or concerns. Let me assure you that this is not the norm for us. We hope you... More 

Level Contributor
12 reviews
2 of 5 stars Reviewed 1 week ago

The idea of the Choo Choo hotel is great. The main building is simply gorgeous. The grounds were well kept. The rooms are dated. We originally booked in the Empress building because the pool looked fabulous online. What a disappointment. We were moved to the recently updated rooms, they still looked dated. We initially booked for two nights and left... More 

Helpful?
Thank Vanessa S
Jill E, Manager at Chattanooga Choo Choo, responded to this review

I am sorry that we didn't meet your expectations. We have made many changes and have more to come. Your comment will be addressed with the department heads for corrective action. We hope that you will visit us again. All the Best, Jill Coker QA More 

Level Contributor
6 reviews
4 of 5 stars Reviewed 1 week ago via mobile

We booked one night in a room and ended up deciding to stay a second night. When we called the front desk they didn't have any regular rooms left so we moved to a train car room. It was wonderful, we wished we had booked one from the beginning. Everything was clean and the entire experience was positive. Mind you... More 

Helpful?
Thank Robert G
Jill E, Manager at Chattanooga Choo Choo, responded to this review

It is great to hear that you enjoyed your stay in the railcar room. Thanks for your kind comments about your positive experience. We hope that you will visit us again. All the Best, Jill Coker QA More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Chattanooga Choo Choo
Chattanooga Choo Choo
Cuisines: American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
One of the South's most renowned landmarks, the Chattanooga Choo Choo opened in 1909 and welcomed thousands of travelers during the Golden Age of railroads. Today, the 23 acre complex is a magnificently restored hotel resort for visitors of all ages. The Holiday Inn Chattanooga Choo Choo Hotel offers a variety of overnight accommodations, including the famous Victorian Era train rooms and luxurious suites. *Theme restaurants *Specialty shops *Authentic New Orleans trolley ride *Model railroad display *Convention Center *3 swimming pools *Tennis courts *Beautiful formal gardens. ... more   less 

Additional Information about Chattanooga Choo Choo

Address: 1400 Market St, Chattanooga, TN 37402-4489
Location: United States > Tennessee > Chattanooga
Price Range: $130 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Chattanooga Choo Choo 3*
Number of rooms: 363
Reservation Options:
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Also Known As:
Chattanooga Choo Choo Hotel Chattanooga
Holiday Inn Chattanooga Choo
Chattanooga Holiday Inn
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