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Embassy Suites by Hilton Chattanooga Hamilton Place

Traveler (252)
Room & Suite (240)
Dining (36)
Certificate of Excellence

About

#7 of 99 hotels in Chattanooga
Location
Cleanliness
Service
Value
Certificate of Excellence
Enjoy a unique blend of luxury accommodation and southern hospitality at the all-suite, full service Embassy Suites by Hilton Chattanooga Hamilton Place hotel. Set in the Waterside Lifestyle Center, directly across from Hamilton Place Mall, the hotel is only minutes away from Enterprise South Industrial Park and only 4 miles from Chattanooga Metropolitan Airport. Enjoy easy access to many local attractions including Lookout Mountain and downtown Chattanooga.Relax in the atrium, surrounded by spacious suites, each with modern amenities including WiFi, a spacious work surface, microwave, refrigerator and two HDTVs. Enjoy a complimentary cooked-to-order breakfast and dine in Chattanooga’s first and only Ruth’s Chris Steak House restaurant. A sundry market is also available, offering snacks and travel essentials.
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Property amenities
Pool
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Room service
Restaurant
Bar/Lounge
Breakfast included
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Suites
Good to know
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1,774Reviews
32Q+A
100Room tips
Traveler rating
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Popular mentions
The Good This is a very nice property. The rooms are large and the front desk staff excellent, friendly and helpful. The housekeeping staff were also top rate and very accommodating. The breakfast is very good with made to order omelets as well as oatmeal, fruit, eggs, potatoes,
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Response from paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga Hamilton Place
Responded 3 days ago
Thank you for your detailed feedback and especially your extremely kind and positive comments about your experience with your hotel experience. Of course, I am very sorry and disappointed to hear about your experience with Ruth's Chris Steak House which is where you conducted your meeting: I have copied your review and shared it with their General Manager and will encourage him to follow-up with you personally. I am sorry that experience resulted in leaving you with a negative impression: I hope you will consider returning to the Embassy Suites side for a future visit.
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Hotel's Favorite
We had a two room suite and it was wonderful. It was nice for an early riser to get up and close the door to the bedroom and not bother the sleeper. They offered a nice breakfast, but couldn't accommodate me, who is gluten and dairy free. This is a big problem for those of us
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Response from paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga Hamilton Place
Responded 5 days ago
I am glad you were pleased with and enjoyed your two-room suite. You make a great point about accommodating gluten and dairy free requests at breakfast and I am going to give this far more consideration: thank you for the great feedback and for staying with us.
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We go out of our way to stay at Embassy Suites when traveling. We had been traveling all day and had on our traveling clothes and when we got to the desk the person that was helping us was extremely arrogant and made us feel like we did not belong. We wanted to use a different
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Response from paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga Hamilton Place
Responded 2 days ago
I am unsure as to what the exact details are in regards to this but I am sorry that it resulted in a negative impression.
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The staff was friendly enough and the hotel was new and nice enough - it just wasn't the cleanest. We stayed twice in 4 days (to and from a trip) and both rooms had hair and trash in them on the floor. Pool had hair in it as well. In fact on the trip back it had the SAME hair in
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Response from paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga Hamilton Place
Responded 1 week ago
Thank you for the constructive feedback: while I am glad you were pleased with your overall experience there is no excuse for the cleanliness issues you cite no matter how minor - please accept my apologies. I will share your comments with our Housekeeping team in order that we not miss these issues moving forward. Thank you again.
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The hotel is beautiful! Very clean, modern, and pleasant. But as far as the staff is considered, you will definitely not be treated with even a smidgen of Southern Hospitality. This was noticed and commented upon by all three individuals in my party at separate times and
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Response from paul_mezick, General Manager at Embassy Suites by Hilton Chattanooga Hamilton Place
Responded 1 week ago
Thank you for taking the time to share your feedback. While I am glad you were pleased with the hotel overall I am, of course, concerned about your comments about our staff although you do not provide any specifics. Our Assistant General Manager spoke with both the individual who registered you as well as the one who checked you out and neither remember you expressing any concerns. Since we really want to know what gave you your impressions she has reached-out to you via email: I hope you will respond and let us know what we could have done better. Thank you again for your review and for staying with us.
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PRICE RANGE
$164 - $282 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTennesseeChattanooga
NUMBER OF ROOMS
203
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