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Howard Johnson Chattanooga Lookout Mountain

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Howard Johnson Chattanooga Lookout Mountain
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101 Reviews from our TripAdvisor Community

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Showing 101: English reviews
Rolling Meadows, Illinois
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
1 of 5 stars Reviewed 4 weeks ago

OMG! What did we do? This stay was one of the worse places we stayed. We were told we would have a king bed, got 2 queens. Walked into the room and had a huge stain on the carpet, it was gross. We were so upset. Went to front to complain and waited forever for someone to arrive. Girl at... More 

Helpful?
Thank gpeterson49
Muskegon, Michigan
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 16, 2016 via mobile

This motel looks decent from the outside, but it was the dirtiest place I've ever stayed. We were on our way home from Florida and needed a quick 6 hours of sleep, so we stayed, otherwise we would have left. Beds and bathroom were ok, but all mirrors and surfaces were disgusting.

Helpful?
Thank Rosemary O
Hasu P, General Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

Thank you for taking the time to post your feedback with the TripAdvisor community. Let me begin by apologizing for the issues you experienced during your stay with us. We do our best to ensure that all rooms are very clean. I will be bringing this up at our next Team Meeting to use this as a coaching opportunity for... More 

Asheboro, North Carolina
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed April 4, 2016

Best part of stay was the staff being friendly. Fixtures in room appeared to have been 15+ years old. Sheets were clean but had some brown stains. Tub had stains from many years of use. Small ants were crawling on floor and on tub in bathroom.

Helpful?
Thank Mary G
Hasu P, General Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

Thank you for the kind comments regarding our staff. We are currently in the process of doing an entire update to our rooms. The next time you are in the area we would love to have you back. You can request or choose that type of room during the time you are making your reservation. Again, thank you for the... More 

Level Contributor
8 reviews
4 hotel reviews
1 of 5 stars Reviewed March 30, 2016 via mobile

I would not recommend this MOTEL to anyone. The phone didn't work, toilet leaked, sink drained very very slow. For breakfast the women at the desk must have been doing it all. But instead she was talking to 2 people. I had to go tell her the coffee was empty and that the eggs and sausage was also.

Helpful?
Thank Jenny P
Hasu P, General Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

I am so sorry to hear about the issue you had. I have spoken to the guest services representative who should have been assisting you; this issue should not be happening again. I want to apologize as the breakfast is something everyone looks forward to to start their day. I do hope you will give us another opportunity to improve... More 

Ocala, Florida
Level Contributor
50 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed March 21, 2016

The office staff were simply wonderful. If it weren't for the cigarette smoke that filled my non-smoking room after midnight, I would have loved my stay at this hotel. I was in a non-smoking room next door to someone who must have been smoking in the bathroom. The smoke either seeped through the vents or the walls and filled my... More 

Helpful?
Thank Gogetter58
Hasu P, General Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

Thank you for taking the time to share your review with the Trip Advisor community. We are so happy that you had an enjoyable stay with us. Let me begin by apologizing for you having smoke seep through your vents. I appreciate your feedback regarding the smoke smell and we are addressing this issue by moving our air ducts from... More 

Warner Robins, Georgia
Level Contributor
108 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
5 of 5 stars Reviewed March 9, 2016 via mobile

We have stayed here many, many times and will again in the future. The price is right, the location is great, and all amenities are available. The rooms are clean, well appointed, and the towels are soft and fluffy. The breakfast was a full hot breakfast not just a continental. Receptionist when we checked in was professional and cheerful.

Helpful?
Thank CaptainS7662
Hasu P, General Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

I appreciate you taking the time to share your review on TripAdvisor! Its great that you found our property to be convenient and comfortable. I'm so glad that you enjoyed our hot breakfast bar and our staff. We love loyal guests and appreciate their feedback the most. We are a very convenient location for visiting Lookout Mountain and our location... More 

Fishers Indiana
Level Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed February 22, 2016 via mobile

We stopped here, because it was right off the interstate. The checkin girl was very nice, even though it was 1:00am. Room had great beds. The checkout girl was very kind. This place really needs to be cleaned up. Even though our room was clean, the furniture in the lobby was filthy and the main bathroom in the lobby, is... More 

Helpful?
Thank Camille K
Hasu P, General Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

Thank you for sharing your review with the TripAdvisor community. I am so glad that we met all of the expectations you've come to expect from a Choice Hotel. Your comments regarding cleanliness of our lobby and bathroom will be taken into action. We had a team meeting with our staff and addressed these issues as our guests concerns are... More 

1 review
5 of 5 stars Reviewed February 8, 2016

I made a reservation for this hotel using a 3rd party site. I stupidly didn't read everything carefully and come to find out that my reservation is non-refundable and I'm not able to go on my trip there after all. I called the company and they spoke to the hotel, and got things straightened. The staff member I spoke to... More 

Helpful?
Thank Crystal W
Hasu P, Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

Thank you so much for the great review and taking the time to compliment my front desk team. I'm so glad you found them accommodating and nice. Thank you for choosing our property to stop and get some rest on your way through our area, and I'm glad your stay was enjoyable. Come back to see us any time. We... More 

Level Contributor
14 reviews
3 hotel reviews
1 of 5 stars Reviewed January 22, 2016 via mobile

The first room they gave us the TV volume did not work. Then they transferred us to a room with a working TV but then I saw a big cockroach crawl across the pillows. So we decided we did not want to stay there. went to a motel across the street.

Helpful?
Thank Steven R
Hasu P, Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

Thank you for your review. I am terribly sorry that you did not enjoy your nights sleep. I hope you brought this to the attention of my front desk team. I want to apologize for the bug you witnessed on your pillow. We would never expect you to pay for a less than an excellent experience. We hope to have... More 

Chicago
1 review
1 of 5 stars Reviewed January 8, 2016

Room grungy, found out no shower function in the morning, asked for Senior or military discount when checking in,found out in the morning when asked for receipt that none were given, when I told receptionist at counter she said she would have manager call me. Still waiting. Stay away from this place. I have stayed at many other motels that... More 

Helpful?
Thank richiehvac
Hasu P, Manager at Howard Johnson Chattanooga Lookout Mountain, responded to this review

Thank you for choosing to stay with us. I want to apologize for the experience you had with our room. I appreciate your feedback and will be monitoring our housekeeping team to ensure that no other guests have this type of experience. We want all of our guests to leave our property satisfied with their stay, and we would never... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Breakfast
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Business Center with Internet Access

Additional Information about Howard Johnson Chattanooga Lookout Mountain

Address: 3109 Parker Lane, Chattanooga, TN 37419 (Formerly Quality Inn - Lookout Mountain)
Location: United States > Tennessee > Chattanooga
Price Range: $58 - $105 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Howard Johnson Chattanooga Lookout Mountain 2*
Number of rooms: 58
Reservation Options:
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Also Known As:
Quality Inn Lookout Mountain Hotel Chattanooga
Quality Inn Chattanooga
Chattanooga Quality Inn
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