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Holiday Inn Franklin - Cool Springs

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Traveler (12)
Room & Suite (23)
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Overview
  • Excellent72%
  • Very good18%
  • Average8%
  • Poor1%
  • Terrible1%
Travelers talk about
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Offers from Holiday Inn Franklin - Cool Springs
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Rooms
May 7May 8
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (158)
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157 results
Traveler rating
110
29
14
1
3
Traveler type
Time of year
LanguageEnglish
110
29
14
1
3
Show reviews that mention
All reviewsfront deskkeurig coffee potsoftball tournamentgreat hotelmade to order breakfastwonderful hospitalityfull barlarge partiescomfortable bedsking size roombuffet breakfastrestaurant optionsgeneral managerroom locationlots of places to eatstaff was very friendlynice lobby
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1 - 5 of 157 reviews
Reviewed today

We stayed exclusively at HI hotels in five different towns on this trip and would easily rate this as the best. The staff were excellent, the rooms were above expectations for cleanliness and quality of bedding. The hotel is convenient to access but off the...More

Thank jpt51
Hotel's Favorite
Reviewed January 26, 2018 via mobile

I recommend this hotel if you are in the area. I enjoyed the stay at this location! The front desk was so nice and the room/suite was clean, comfortable and very spacious. They allow pets, so my lil guy was welcomed. The breakfast was fresh...More

Thank bl4god
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded January 26, 2018

bl4god, We would like to thank you so much for staying with us at the Holiday Inn Franklin/Cool Springs and for taking the time to write such a glowing review. Looking forward to seeing you again in the future as you are a valued guest....More

Reviewed 3 weeks ago via mobile

The hotel is new and so that’s never a bad thing to have. But even with it being new and in the brentwood/Franklin area it is sort of missing the mark. It’s in a wonderful area of ton, close to the mall, close to several...More

Thank MatthewRix
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 2 weeks ago

Good Morning MatthewRix, First of all we would like to thank you personally for staying with us at the Holiday Inn Franklin/Cool Spring and for taking the time to leave your feedback. Your points will be shared with management. Please contact me when you have...More

Reviewed 3 weeks ago

This hotel was a perfect stopping point between Wisconsin and Alabama or Florida. Chris at the front desk was very professional, knowledgeable and kind. Martin the chef, and Zach the restaurant attendant were professional, and helpful. The beds were the most comfortable beds we have...More

Thank Sharon J
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 2 weeks ago

Good Morning SharonJ, Thank you so very much for your outstanding review. It will be posted so that our staff can review and see that this is how to meet our guest's expectations. We hope to see you again real soon and make you smile...More

Reviewed 3 weeks ago

We typically book through third-party discount sites, which leave the bed configuration to the discretion of the hotel. However, we normally call the hotel shortly after booking and request a king bed room without any issues. Holiday Inn told us that they could not guarantee...More

Thank MidsouthFoodies
Response from Daniel W, Manager at Holiday Inn Franklin - Cool SpringsResponded 3 weeks ago

Hello MidsouthFoodies, Thank you so much for your feedback and I assure you I will share it with the appropriate team members. We hope to have you back as our guest soon. All the best, John HInes General Manager

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Details
Price range
$137 - $217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
$137 - $217 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveler (12)
Room & Suite (23)
Dining (11)
Pool & Beach (3)
Questions & Answers
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Preemom
December 22, 2015|
AnswerShow all 8 answers
Response from Kelli A | Property representative |
We do have a restaurant on property and cook everything fresh to order. We have a menu to order your breakfast from and there is a charge. We also feature room service and as always kids eat free.
0
Votes
Cathy C
September 12, 2014|
AnswerShow all 2 answers
Response from LayneMatthews | Property representative |
Hello Cathy, It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!
1
Vote
Room Tips
"We had a room near the side entrance making it easy to get luggage in and out."
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"they offer a handicap room with double queens beds"
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"It was the time of the Eclipse. We took what we could get...and it was great!"
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"Perhaps the top floor would be quieter. We were on the second floor and could hear noise from inside and..."
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