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    Holiday Inn Franklin - Cool Springs

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    157 reviews
    #2 of 20 Hotels in Brentwood
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    1738 Carouthers Pkwy, Brentwood, TN 37027-8038
    +1 877-859-5095
    Hotel website
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    $119
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    All photos (64) 64
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    Certificate of Excellence
    Traveler (12)
    Room & Suite (23)
    Dining (11)
    Overview
    4.5
    157 reviews
    • Excellent72%
    • Very good18%
    • Average8%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “front desk”(31 reviews)
    “keurig coffee pot”(2 reviews)
    “softball tournament”(2 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    3 Star Hotel
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    Contact Info
    Hotel website
    +1 877-859-5095
    1738 Carouthers Pkwy, Brentwood, TN 37027-8038 See on map
    Offers from Holiday Inn Franklin - Cool Springs
    Special Offer: Book Direct and Save
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    Rooms
    Apr 30May 1
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (157)
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    Traveler rating
    110
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    LanguageEnglish
    110
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    Show reviews that mention
    All reviewsfront deskkeurig coffee potsoftball tournamentgreat hotelmade to order breakfastwonderful hospitalityfull barlarge partiescomfortable bedsking size roombuffet breakfastrestaurant optionsgeneral managerroom locationlots of places to eatstaff was very friendlynice lobby
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    1 - 5 of 156 reviews
    Reviewed 2 weeks ago via mobile
    Well... it’s a holiday inn

    The hotel is new and so that’s never a bad thing to have. But even with it being new and in the brentwood/Franklin area it is sort of missing the mark. It’s in a wonderful area of ton, close to the mall, close to several...More

    Thank MatthewRix
    Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 1 week ago

    Good Morning MatthewRix, First of all we would like to thank you personally for staying with us at the Holiday Inn Franklin/Cool Spring and for taking the time to leave your feedback. Your points will be shared with management. Please contact me when you have...More

    Hotel's Favorite
    Reviewed January 26, 2018 via mobile
    Great place to stay

    I recommend this hotel if you are in the area. I enjoyed the stay at this location! The front desk was so nice and the room/suite was clean, comfortable and very spacious. They allow pets, so my lil guy was welcomed. The breakfast was fresh...More

    Thank bl4god
    Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded January 26, 2018

    bl4god, We would like to thank you so much for staying with us at the Holiday Inn Franklin/Cool Springs and for taking the time to write such a glowing review. Looking forward to seeing you again in the future as you are a valued guest....More

    Reviewed 3 weeks ago
    Perfect Destination

    This hotel was a perfect stopping point between Wisconsin and Alabama or Florida. Chris at the front desk was very professional, knowledgeable and kind. Martin the chef, and Zach the restaurant attendant were professional, and helpful. The beds were the most comfortable beds we have...More

    Thank Sharon J
    Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 1 week ago

    Good Morning SharonJ, Thank you so very much for your outstanding review. It will be posted so that our staff can review and see that this is how to meet our guest's expectations. We hope to see you again real soon and make you smile...More

    Reviewed 3 weeks ago
    Clean Room, non-committal service

    We typically book through third-party discount sites, which leave the bed configuration to the discretion of the hotel. However, we normally call the hotel shortly after booking and request a king bed room without any issues. Holiday Inn told us that they could not guarantee...More

    Thank MidsouthFoodies
    Response from Daniel W, Manager at Holiday Inn Franklin - Cool SpringsResponded 3 weeks ago

    Hello MidsouthFoodies, Thank you so much for your feedback and I assure you I will share it with the appropriate team members. We hope to have you back as our guest soon. All the best, John HInes General Manager

    Reviewed December 15, 2017 via mobile
    Mr

    Great hotel, with excellent staff. From general manager, Dan, to desk staff, to engineer, Paulie, everybody was great. We stayed for two nights for the Dickens if a Christmas Festival. Very convenient to center of town, mall, restaurants. Great place to stay!!More

    Thank DarrellHarvey
    Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded December 16, 2017

    Darrell Harvey, We would like to thank you for your candid review of the Holiday Inn Franklin/Cool Springs hotel. Your review with be shared with the entire staff. Pride is taken by working as a team. This was taught by our general manager Dan and...More

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Fitness Center with Gym / Workout Room
    Free High Speed Internet (WiFi)
    Pool
    Room Service
    Free Parking
    Restaurant
    Bar/Lounge
    Hotel Amenities
    Room Service
    Free Parking
    Meeting Rooms
    Laundry Service
    Multilingual Staff
    Self-Serve Laundry
    Conference Facilities
    Dry Cleaning
    Room amenities
    Air Conditioning
    Microwave
    Refrigerator in room
    Things to do
    Fitness Center with Gym / Workout Room
    Pool
    Restaurant
    Bar/Lounge
    Outdoor pool
    Details
    Price range
    $136 - $216 (Based on Average Rates for a Standard Room)
    Hotel class
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Details
    Price range
    $136 - $216 (Based on Average Rates for a Standard Room)
    Hotel class
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
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    All photos (64) 64
    Full view
    Traveler (12)
    Room & Suite (23)
    Dining (11)
    Pool & Beach (3)
    Questions & Answers
    Ask a question
    Preemom
    December 22, 2015|
    AnswerShow all 8 answers
    Response from Kelli A | Property representative |
    We do have a restaurant on property and cook everything fresh to order. We have a menu to order your breakfast from and there is a charge. We also feature room service and as always kids eat free.
    0
    Votes
    Cathy C
    September 12, 2014|
    AnswerShow all 2 answers
    Response from LayneMatthews | Property representative |
    Hello Cathy, It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!
    1
    Vote
    Room Tips
    "they offer a handicap room with double queens beds"
    Read review
    "It was the time of the Eclipse. We took what we could get...and it was great!"
    Read review
    "Perhaps the top floor would be quieter. We were on the second floor and could hear noise from inside and..."
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    "Try getting hold of Chris.. he will help with the best advice!"
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