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Holiday Inn Franklin - Cool Springs

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Holiday Inn Franklin - Cool Springs
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95 Reviews from our TripAdvisor Community

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Showing 95: English reviews
South Beloit, Illinois
1 review
5 of 5 stars Reviewed 1 week ago

Extremely clean, friendly and helpful staff, and really comfortable beds. If you don't need a stay that offers a complimentary breakfast this should be a top choice and the in-house bar makes for a great trade-off

Helpful?
Thank dclayburg
Arlington, Texas
1 review
5 of 5 stars Reviewed 1 week ago via mobile

This is a great hotel! Very clean and some of the most comfortable beds I've slept in! Great experience and would definitely come back next time I'm in TN! The staff was extremely friendly and very attentive to our needs - if we need anything all we had to do was ask and we got it immediately!

Helpful?
Thank traseyallen
2 reviews
5 of 5 stars Reviewed 2 weeks ago via mobile

I visit this property every now and then. It is a great experience every time. Front desk is amazing especially the Ben guy and the supervisor very welcoming and professional & I can't forget the awesome bartender she was great. Plus she gave me a drink on the house which was unexpected but very much needed. Love the caring staff.... More 

Helpful?
Thank Quinton M
Pasadena, Maryland
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

I love this hotel. Everyone is extremely helpful. From Chris to Cynthia to Ben you can't ask for better or nicer people. Than there's Bill and Billy who helped me with my bags. I can't forget about the house keeping staff who go far beyond what they need to do. I can't forget about DeShawn who is in the kitchen.... More 

Helpful?
Thank kevin3821
Marietta, Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 26, 2016

Had to stop for the night during a long road trip and got in late. The front desk lady was super nice. The rooms were fantastic. Very clean and modern. There were outlets on both sides of the headboard for all your tech gadgets. The room was larger than the average hotel room. I would definitely stay here again.

Helpful?
Thank Tammy D
Chattanooga, Tennessee
Level Contributor
196 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed July 18, 2016

The renovation of this property makes it very attractive and comfortable. The staff make it a joy to stay at. They are extremely helpful and cordial. The traffic in the area can be difficult, especially at rush hour, so plan ahead.

Helpful?
Thank Phil C
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for taking the time to let us know how we are doing. The traffic in our area is hectic at times. Carothers Parkway can be a ghost town or grand central station all depending on what is going on in the area. We are glad you had a good visit and we look forward to future stays. M... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 5, 2016

After a long road trip, being broke down for 6 hours, we needed a last minute hotel room. Tired, defeated and frustrated we rolled into this Holiday Inn. My wife had called to ensure the reservation we had submitted over the internet held. She stated our car had broke down. When I checked us in, they had already made a... More 

Helpful?
1 Thank Mark B
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Car trouble is always difficult to deal with especially if you factor in children, I am glad the kindness of our team made things easier. It is nice to hear we were able to make things better for your situation. We hope to see you again if you should be in our area, hopefully for a more enjoyable reason. Thank... More 

Marion, Arkansas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed June 28, 2016 via mobile

Came with children for softball tournament. Close proximity to several restaurants & shopping. Beds were comfy & rooms were clean. Don't bother with breakfast here. Overpriced & not that good. We had to call and ask for extra towels & pillow case on two different occasions. We were asked to come downstairs & get them ourselves.

Helpful?
Thank CariShin
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear CariShin, Thank you for your recent stay with us and reviewing our property. We are pleased to know you liked the proximity of our hotel in the area and also the cleanliness of your room. We would like to apologize you were not satisfied with the breakfast selections we have to offer and the service you received. We take... More 

Gulf Beaches, Florida
Level Contributor
158 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed June 27, 2016

I stayed here on business for several nights. The staff was fantastic! The property is immaculate and the rooms are spacious and quite (even with a hotel of full of high school baseball players. they were very well behaved, hats off to them!) . I look forward to staying here again if I am in the area.

Helpful?
Thank Toad727
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

We are glad you enjoyed your stay, we hope to see you real soon. M Caracciolo GM More 

Level Contributor
67 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed June 26, 2016

Room was clean, bed was comfortable, great HDTV. Housekeeping did a good job. Close to Starbucks, pick-up pizza and the interstate. Nice Shell station on the corner with good variety of junk food. Would definitely stay here again.

Helpful?
Thank YELLOWJASMINE
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Sounds like we hit the nail on the head. Hope to see you real soon. M Caracciolo GM More 

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest rooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. ... more   less 

Additional Information about Holiday Inn Franklin - Cool Springs

Address: 1738 Carouthers Pkwy, Brentwood, TN 37027-8038 (Formerly Wingate by Wyndham )
Location: United States > Tennessee > Brentwood
Price Range: $156 - $231 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Franklin - Cool Springs 3*
Number of rooms: 106
Reservation Options:
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Also Known As:
Wingate Inn Cool Springs Hotel Brentwood
Wingate Cool Springs
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