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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travelers.
All reviewsfront deskkeurig coffee potsoftball tournamentgreat hotelmade to order breakfastwonderful hospitalityfull barlarge partiescomfortable bedsking size roombuffet breakfastrestaurant optionsgeneral managerroom locationlots of places to eatstaff was very friendlynice lobby
We stayed exclusively at HI hotels in five different towns on this trip and would easily rate this as the best. The staff were excellent, the rooms were above expectations for cleanliness and quality of bedding. The hotel is convenient to access but off the...More
I recommend this hotel if you are in the area. I enjoyed the stay at this location! The front desk was so nice and the room/suite was clean, comfortable and very spacious. They allow pets, so my lil guy was welcomed. The breakfast was fresh...More
Thank bl4god
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded January 26, 2018
bl4god,
We would like to thank you so much for staying with us at the Holiday Inn Franklin/Cool Springs and for taking the time to write such a glowing review. Looking forward to seeing you again in the future as you are a valued guest....More
The hotel is new and so that’s never a bad thing to have. But even with it being new and in the brentwood/Franklin area it is sort of missing the mark.
It’s in a wonderful area of ton, close to the mall, close to several...More
Thank MatthewRix
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 2 weeks ago
Good Morning MatthewRix,
First of all we would like to thank you personally for staying with us at the Holiday Inn Franklin/Cool Spring and for taking the time to leave your feedback. Your points will be shared with management.
Please contact me when you have...More
This hotel was a perfect stopping point between Wisconsin and Alabama or Florida.
Chris at the front desk was very professional, knowledgeable and kind. Martin the chef, and Zach the restaurant attendant were professional, and helpful.
The beds were the most comfortable beds we have...More
Thank Sharon J
Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 2 weeks ago
Good Morning SharonJ,
Thank you so very much for your outstanding review. It will be posted so that our staff can review and see that this is how to meet our guest's expectations. We hope to see you again real soon and make you smile...More
We typically book through third-party discount sites, which leave the bed configuration to the discretion of the hotel. However, we normally call the hotel shortly after booking and request a king bed room without any issues. Holiday Inn told us that they could not guarantee...More
Thank MidsouthFoodies
Response from Daniel W, Manager at Holiday Inn Franklin - Cool SpringsResponded 3 weeks ago
Hello MidsouthFoodies,
Thank you so much for your feedback and I assure you I will share it with the appropriate team members. We hope to have you back as our guest soon.
All the best,
John HInes
General Manager
We do have a restaurant on property and cook everything fresh to order. We have a menu to order your breakfast from and there is a charge. We also feature room service and as always kids eat free.
Response from LayneMatthews | Property representative |
Hello Cathy,
It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!
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Room Tips
"We had a room near the side entrance making it easy to get luggage in and out."
