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    Holiday Inn Franklin - Cool Springs

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    159 reviews
    #2 of 20 Hotels in Brentwood
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    1738 Carouthers Pkwy, Brentwood, TN 37027-8038
    +1 877-859-5095
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    Lowest prices for your stay
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    1 room, 2 adults, 0 children12
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    Overview
    4.5
    159 reviews
    • Excellent72%
    • Very good18%
    • Average8%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “front desk”(31 reviews)
    “keurig coffee pot”(2 reviews)
    “softball tournament”(2 reviews)
    Hotel website
    +1 877-859-5095
    1738 Carouthers Pkwy, Brentwood, TN 37027-8038 See on map
    AMENITIES
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    3 Star Hotel
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    Rooms
    Jun 3Jun 4
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    1 room, 2 adults, 0 children
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    Reviews (159)
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    Show reviews that mention
    All reviewsfront deskkeurig coffee potsoftball tournamentgreat hotelmade to order breakfastwonderful hospitalityfull barlarge partiescomfortable bedsking size roombuffet breakfastrestaurant optionsgeneral managerroom locationlots of places to eatstaff was very friendlynice lobby
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    1 - 5 of 158 reviews
    Hotel's Favorite
    Reviewed 1 week ago
    Great, Clean Hotel

    This place seems and feels brand new. It is sparkly and shiny and in the middle of a lot of things in the Cool Springs area. The staff was very friendly and attentive. And the breakfast in the morning was very good.More

    Thank joefromcincy1961
    Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 1 week ago

    Joefromcincy1961, We would like to take this time and thank you for your glowing review of the Holiday Inn Franklin/Cool Springs. It was our pleasure to make sure that your stay was a positve and memorable experience. Looking forward to seeing you again Joe! Thanks...More

    Reviewed 4 weeks ago
    Best of the 5 Holiday Inn hotels we stayed at on our trip

    We stayed exclusively at HI hotels in five different towns on this trip and would easily rate this as the best. The staff were excellent, the rooms were above expectations for cleanliness and quality of bedding. The hotel is convenient to access but off the...More

    Thank jpt51
    Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded 4 weeks ago

    Good Morning jpt51, First of all we would like you taking the time to leave us this uplifting review of the Holiday Inn Franklin/Cool Springs. Our goal is to do exactly what you have stated. Guest are so important to us and we want your...More

    Reviewed April 1, 2018 via mobile
    Well... it’s a holiday inn

    The hotel is new and so that’s never a bad thing to have. But even with it being new and in the brentwood/Franklin area it is sort of missing the mark. It’s in a wonderful area of ton, close to the mall, close to several...More

    Thank MatthewRix
    Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded April 8, 2018

    Good Morning MatthewRix, First of all we would like to thank you personally for staying with us at the Holiday Inn Franklin/Cool Spring and for taking the time to leave your feedback. Your points will be shared with management. Please contact me when you have...More

    Reviewed March 31, 2018
    Perfect Destination

    This hotel was a perfect stopping point between Wisconsin and Alabama or Florida. Chris at the front desk was very professional, knowledgeable and kind. Martin the chef, and Zach the restaurant attendant were professional, and helpful. The beds were the most comfortable beds we have...More

    Thank Sharon J
    Response from cpearson2017, Front Office Manager at Holiday Inn Franklin - Cool SpringsResponded April 8, 2018

    Good Morning SharonJ, Thank you so very much for your outstanding review. It will be posted so that our staff can review and see that this is how to meet our guest's expectations. We hope to see you again real soon and make you smile...More

    Reviewed March 30, 2018
    Clean Room, non-committal service

    We typically book through third-party discount sites, which leave the bed configuration to the discretion of the hotel. However, we normally call the hotel shortly after booking and request a king bed room without any issues. Holiday Inn told us that they could not guarantee...More

    Thank MidsouthFoodies
    Response from Daniel W, Manager at Holiday Inn Franklin - Cool SpringsResponded March 31, 2018

    Hello MidsouthFoodies, Thank you so much for your feedback and I assure you I will share it with the appropriate team members. We hope to have you back as our guest soon. All the best, John HInes General Manager

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    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    Top amenities
    Fitness Center with Gym / Workout Room
    Free High Speed Internet (WiFi)
    Pool
    Room Service
    Free Parking
    Restaurant
    Bar/Lounge
    Hotel Amenities
    Room Service
    Free Parking
    Meeting Rooms
    Laundry Service
    Multilingual Staff
    Self-Serve Laundry
    Conference Facilities
    Dry Cleaning
    Room amenities
    Air Conditioning
    Microwave
    Refrigerator in room
    Things to do
    Fitness Center with Gym / Workout Room
    Pool
    Restaurant
    Bar/Lounge
    Outdoor pool
    Details
    Price range
    $147 - $213 (Based on Average Rates for a Standard Room)
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    Hotel Style
    #1 Best Value Hotel in Brentwood
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
    Details
    Price range
    $147 - $213 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #1 Best Value Hotel in Brentwood
    Room types
    Suites, Non-Smoking Rooms, Accessible rooms
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    Traveler (12)
    Room & Suite (23)
    Dining (11)
    Pool & Beach (3)
    Questions & Answers
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    Preemom
    December 22, 2015|
    AnswerShow all 8 answers
    Response from Kelli A | Property representative |
    We do have a restaurant on property and cook everything fresh to order. We have a menu to order your breakfast from and there is a charge. We also feature room service and as always kids eat free.
    0
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    Cathy C
    September 12, 2014|
    AnswerShow all 2 answers
    Response from LayneMatthews | Property representative |
    Hello Cathy, It looks like the hotels are very close - according to Google Maps, they are only 1.2 miles apart and only a 2-3 minute drive in soft traffic. We hope to have the pleasure of your company!
    1
    Vote
    Room Tips
    "We had a room near the side entrance making it easy to get luggage in and out."
    Read review
    "they offer a handicap room with double queens beds"
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    "It was the time of the Eclipse. We took what we could get...and it was great!"
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    "Perhaps the top floor would be quieter. We were on the second floor and could hear noise from inside and..."
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