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Holiday Inn Franklin - Cool Springs

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1738 Carothers Parkway, Brentwood, TN 37027 (Formerly Wingate by Wyndham )
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Holiday Inn Franklin - Cool Springs
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90 Reviews from our TripAdvisor Community

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Showing 90: English reviews
Chattanooga, Tennessee
Level Contributor
193 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The renovation of this property makes it very attractive and comfortable. The staff make it a joy to stay at. They are extremely helpful and cordial. The traffic in the area can be difficult, especially at rush hour, so plan ahead.

Helpful?
Thank Phil C
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for taking the time to let us know how we are doing. The traffic in our area is hectic at times. Carothers Parkway can be a ghost town or grand central station all depending on what is going on in the area. We are glad you had a good visit and we look forward to future stays. M... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

After a long road trip, being broke down for 6 hours, we needed a last minute hotel room. Tired, defeated and frustrated we rolled into this Holiday Inn. My wife had called to ensure the reservation we had submitted over the internet held. She stated our car had broke down. When I checked us in, they had already made a... More 

Helpful?
Thank Mark B
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Car trouble is always difficult to deal with especially if you factor in children, I am glad the kindness of our team made things easier. It is nice to hear we were able to make things better for your situation. We hope to see you again if you should be in our area, hopefully for a more enjoyable reason. Thank... More 

Marion, Arkansas
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

Came with children for softball tournament. Close proximity to several restaurants & shopping. Beds were comfy & rooms were clean. Don't bother with breakfast here. Overpriced & not that good. We had to call and ask for extra towels & pillow case on two different occasions. We were asked to come downstairs & get them ourselves.

Helpful?
Thank CariShin
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear CariShin, Thank you for your recent stay with us and reviewing our property. We are pleased to know you liked the proximity of our hotel in the area and also the cleanliness of your room. We would like to apologize you were not satisfied with the breakfast selections we have to offer and the service you received. We take... More 

Gulf Beaches, Florida
Level Contributor
157 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed here on business for several nights. The staff was fantastic! The property is immaculate and the rooms are spacious and quite (even with a hotel of full of high school baseball players. they were very well behaved, hats off to them!) . I look forward to staying here again if I am in the area.

Helpful?
Thank Toad727
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

We are glad you enjoyed your stay, we hope to see you real soon. M Caracciolo GM More 

Level Contributor
65 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Room was clean, bed was comfortable, great HDTV. Housekeeping did a good job. Close to Starbucks, pick-up pizza and the interstate. Nice Shell station on the corner with good variety of junk food. Would definitely stay here again.

Helpful?
Thank YELLOWJASMINE
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Sounds like we hit the nail on the head. Hope to see you real soon. M Caracciolo GM More 

Memohis
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 5 weeks ago via mobile

This Holiday Inn is either new or recently updated. The rooms seem large with with full size drawers and space for a long stay. The breakfast isn't free, but reasonable. The continental breakfast was $7.95 and the full buffet was $12.95. You can get eggs/ omelet to order Witt the full buffet. The evening menu is small but fine. We... More 

Helpful?
Thank MemphisZ
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for staying with us. It seems like you had a good stay and we hope to see you again real soon. M Caracciolo GM More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 14, 2016 via mobile

We were very pleased with our stay here. It was very close to many restaurants. The front desk staff was very helpful. We were greeted promptly and given a welcome package. The beds were very comfortable. This is a new hotel and we will definitely be back on our travels!

Helpful?
Thank Meredith K
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for all of the wonderful comments. We do appreciate the bragging and hope to see you soon. Thank you again for staying with us. M Caracciolo GM More 

Troutville, Virginia
Level Contributor
157 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 stars Reviewed June 12, 2016

We recently cashed in some points and spent 2 nights at this hotel. What a great choice. The hotel is nearly new, as is just about everything else in the area. Everything about our stay was about perfect, including the service at the front desk, the cleanliness and amenities in the room, and the wifi. As an added bonus, there... More 

Helpful?
Thank LEWIE5
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Well I don't think I could write it any better, thank you for all the compliments. We strive to provide this experience and it looks like we were successful. Thank you again we hope to see you again next time. M Caracciolo GM. More 

Orlando, Florida
1 review
5 of 5 stars Reviewed June 9, 2016

Long trip Miss Juana was fast no problems checking in very friendly, I guess she work a double shift because she was also my server at breakfast, she was happy to take my order and ask me how was my night....... Very sweet she make feel like I was family. I definitely will be back

Helpful?
Thank Jenny072017
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

We are so glad you had a great experience. We hope that you will come and see us again soon. We will make sure Juana is working. Thank you again. M. Caracciolo GM More 

Pasadena, Maryland
Level Contributor
4 reviews
4 of 5 stars Reviewed June 3, 2016

this was my fourth time staying here. it just keeps getting better. Chris and the front desk staff treat me very nicely. Kristen from housekeeping got my room ready early. she even made sure that I had a chair in the bathroom to sit on after my shower. I have MS. This place is absolutely fantastic. Thanks Kevin

Helpful?
Thank Kevin K
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for sharing your experience, it makes all the difference when we are recognized. We hope to see you for your 5th visit. Please let us know if there is anything we can do for you during your stays. M Caracciolo GM More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest rooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. ... more   less 

Additional Information about Holiday Inn Franklin - Cool Springs

Address: 1738 Carothers Parkway, Brentwood, TN 37027 (Formerly Wingate by Wyndham )
Location: United States > Tennessee > Brentwood
Price Range: $156 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Franklin - Cool Springs 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Wingate Inn Cool Springs Hotel Brentwood
Wingate Cool Springs
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