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Holiday Inn Express Brentwood South/Franklin

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Holiday Inn Express Brentwood South\/Franklin
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168 Reviews from our TripAdvisor Community

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Showing 166: English reviews
Detroit, Michigan
Reviewed 6 days ago NEW

The first room I was sent to was not clean (it happens). Doyle not only sent me to a new room but he checked to make sure it was clean first, then turned the light on before I came in. Above and beyond !! I have been traveling for 15 years and have been to hundreds of hotels and have...

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Helpful?
Thank bkhouri
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you so much!! We love Doyle and are so thrilled that he is part of our team and that you live in Detroit and can't hire him away from us! Your review will be posted for the entire staff to read and praise will be provided to Doyle for doing such and outstanding job helping you. Thank you for...

Reviewed 3 weeks ago via mobile

Wonderful, clean, comfy, friendly, and convenient all describe our stay. Doyle was such a HUGE help going above and beyond to help us. My mother and I were exhausted and he helped get us to our room quickly! We will definitely be back!

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Helpful?
Thank MichelleCM720
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Michelle, Thank you so much for taking the time to let us know about your recent stay! We are so lucky to have Doyle as part of our team. He truly cares about our guests and ensuring that they are taken care of. I can't wait to show him this review so he knows how much of a difference he...

Hemphill, Texas, United States
Reviewed 4 weeks ago

Room was very clean, bed was great so were pillows. Breakfast was very good, had a good selection. Staff were friendly & helpful. Overall hotel was inviting both inside & out. We stayed 5 nights & will stay there the next time we visit.

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Helpful?
1Thank Darlene S
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you so much for the wonderful review! We are so happy that you enjoyed your stay so much that you would come back and see us again! Our goal is develop lasting relationships with our guests through great rooms and fantastic staff! We look forward to seeing you again! Thanks, Allyson

Franklin, Indiana
Reviewed October 27, 2016 via mobile

We stayed one night with our two kids. The room was nice and clean. The beds were comfortable. It was very quiet and we didn't hear anything from other rooms. The bathroom was spacious and very clean. There was a keurig in the room. The staff was friendly at check-in. We would definitely stay again.

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Helpful?
1Thank Caryn K
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you so much for taking the time to let us know about your stay! We are thrilled that you enjoyed your stay so much. We can not ask for a better compliment than to hear that a guest would stay again. Thanks, Allyson

Knoxville, Tennessee
Reviewed October 25, 2016 via mobile

My niece, sister & I stayed at this location for a girls weekend 10/21-23. The beds were wonderful. We also enjoyed the free breakfast each morning. The snoozapaluza was nice on Sunday getting to sleep in & eat late with checkout st 12.

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Helpful?
Thank talong1966
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you so much for taking the time to let us know about your stay! We are thrilled that you enjoyed our Snoozapaluza! We hope we have the opportunity to see you again! Thanks, Allyson

St Clair Shores, MI
Reviewed October 23, 2016

Hotel was okay. Mostly clean, bathroom could have been cleaner. Room could use much better lighting for getting ready. Bed was very comfortable. Staff was super friendly. Breakfast was plentiful, but not great. Coffee was hot and good. Looks like an older hotel that's been renovated.

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Helpful?
Thank TravelChris
Carlton S, Guest Relations Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for sharing this insightful feedback with us. I appreciate your observation about the lighting in the room. We work very diligently to keep the level of light comfortable in all situations, however we understand that some guests require more. Your feedback will assist us in improving our light levels. Our breakfast options often evolve and we would love...

Hohenwald, United States
Reviewed October 11, 2016

My sister and I selected this hotel for a shopping trip to Cool Springs and we were not disappointed. We were very impressed with Doyle who checked us in. He went above and beyond to provide excellent customer service. He made us feel very welcome by talking to us in a friendly and helpful manner. He was so polite and...

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Helpful?
Thank Paula S
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you so much for taking the time to let us know about your stay. We love to reward our employees that go above and beyond the way Doyle did. I can't wait to share this review with him and let him know what a difference he made during your stay. We hope we have the privilege of seeing you...

West Chester, Ohio
Reviewed October 11, 2016

A combination of great, OK, and not-so-great. The bed was very comfortable. The water pressure in the shower was excellent. The bathroom sink was small, but the bathroom was bright, clean, and shiny. A tile on the bathroom floor was loose. The light in the room wasn't very bright, especially by the desk. The hallways, lobby area, and some parts...

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Helpful?
1Thank joefromcincy1961
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Joefromcincy1961, Thank you so much for taking the time to let us know about your stay! We strive for all of your stay to be GREAT and apologize that you had a few no so great. In the same breath we thank you for pointing out the areas that were not-so-great, as it gives us room to improve and ensure...

Fort Worth, Texas
Reviewed October 11, 2016 via mobile

This is a renovated hotel and I commend the craftsmen who did such a great job working with a building without a level floor anywhere. It seemed pretty clean, except for the loose hairs around the edge of the bathroom floor and shower curtain. The angle of the tub caused water from the shower to run out onto the bathroom...

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Helpful?
Thank SimPuke
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

SimPuke, Thank you for taking the time to let us know about your stay! We love to hear feedback from our guests. Comments like yours allow us to continue to grow and improve. We hope that we have the opportunity to see you again and show you the improvements that we have made based on your comments. Thanks, Allyson

Romeo, Michigan
Reviewed October 9, 2016 via mobile

We stayed 1 night in Nashville area and was very happy with this hotel. It was close to the downtown area but far enough away that it was away from all the noise. Clean ,quiet, friendly. We would definitely stay here again! Beds were comfortable! Beautiful area!

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Helpful?
Thank Callifinn
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank You! Callifinn, We appreciate you taking the time to let us know about your great stay at our Holiday Inn Express! We love getting feedback from our guests and can not ask for a better review than to read that a guest would stay again! We look forward to the opportunity to seeing you again! Thanks, Allyson Trull General...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
Official Description (provided by the hotel)
The newest addition to the Heart of Brentwood TN, is the Holiday Inn Express Franklin NE Coolsprings,TN. We are conveniently located to I-65 at Exit 69, just a short drive to Downtown Franklin and Nashville, TN. With our World Class Service and many Franklin/Brentwood businesses, restaurants and Coolsprings Mall within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their preferred hotel in BrentwoodThis state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 40” flat panel LED TV, and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. ... more   less 

Additional Information about Holiday Inn Express Brentwood South/Franklin

Address: 8097 Moores Lane, Brentwood, TN 37027 (Formerly Red Roof Inn)
Location: United States > Tennessee > Brentwood
Price Range: $116 - $180 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Brentwood South/Franklin 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Red Roof Inn Brentwood / Nashville Hotel Brentwood
Brentwood Red Roof Inn
Hotel Style:
#4 Romantic Hotel in Brentwood
#8 Family Hotel in Brentwood
#10 Business Hotel in Brentwood
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Brentwood South/Franklin staff and other travelers.
3 questions
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Wichita Falls, Texas
1 month ago
Loudon, Tennessee
over a year ago
Crossville, Tennessee

See all questions (3)

Questions? Get answers from Holiday Inn Express Brentwood South/Franklin staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If on the first floor, it would be best if you are in a room away from an outside door, less noise with door opening & shutting.”
 of 5 bubbles darlenes433, 4 weeks ago | Read review
“We were on 2nd floor. Very quiet”
 of 5 bubbles H258XMpaulas, Oct 11, 2016 | Read review
“find Doyle Parham. he is your man”
 of 5 bubbles brianbQ8625GA, Sep 19, 2016 | Read review
“Rooms are clean and roomy”
 of 5 bubbles davecraig24, Aug 26, 2016 | Read review
“Great A/C, comfortable beds and Awesome Friendly Service!”
 of 5 bubbles Sanabrb, Aug 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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