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Holiday Inn Express Brentwood South/Franklin

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Holiday Inn Express Brentwood South\/Franklin
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153 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Wayne, Michigan
1 review
5 of 5 stars Reviewed 3 days ago NEW

My name is David Craig. I stayed in this Hotel for 2 months with a crew of 6 employees. I needed last minute reservations for 7 people. while we were in desperate need for rest, and after overhearing my issue, a young lady name Allyson Trull immediately took control of the reservation and accommodated ALL 7 of us. I have... More 

Helpful?
Thank davecraig24
Michigan
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

From the very beginning, I loved this hotel. The staff was the friendliest hotel staff I have ever encountered. Doyle and Mike were fantastic! The rooms we had were clean, modern, and very inviting. The first time we stayed in room 115, a handicapped accessible room with a roll in shower. This room was perfect. Our second stay was room... More 

Helpful?
Thank OnTheLakeshore
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

On The Lake Shore, Thank you for taking the time to let us know about your recent stay at our Holiday Inn Express. We strive to offer the best customer service and the cleanest rooms in the Brentwood/Franklin/Coolsprings area. I am thrilled with your comments regarding Doyle and Mike and can not wait to share them with them! Thank you... More 

San Antonio, Texas
Level Contributor
4 reviews
5 of 5 stars Reviewed 2 weeks ago

A trip back from New York landed us at the Holiday Inn Express Brentwood. What an awesome friendly team you have working. We were tired, we had been on the road all day and your front desk staff directed us to the nearby food options, handed us the key as if we were the only people there. I could see... More 

Helpful?
Thank Sanabrb
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

THANK YOU! We love hearing feedback from our guests and are delighted to learn that we were able to provide you with a 5 star stay! We can not ask for a better compliment than to hear that you have recommended us to friends and family. We look forward to continue to impress you with our great service and hope... More 

Level Contributor
98 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Having left a Canon battery charger plugged in my room by oversight on day of departure, I called the General Manager who agreed to have same shipped to my home next day. Our amicable conversation took place July 15th as of August 3 - 19 days later - hotel manager, despite numerous telephone calls (6 to date) and emails (8... More 

Helpful?
Thank Jim L
Pensacola, Florida
1 review
5 of 5 stars Reviewed 4 weeks ago

Traveling through Nashville late at night, with no reservation and a little league conference in town, we were fortunate to meet Doyle, the absolute angel of the H. I. Express team. He found all four of us a quiet, comfortable, clean, affordable room. As he juggled my check in with another customer's demagnetized key and still another needing change for... More 

Helpful?
Thank skippersexton
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! WOW! WOW! Thank you! We are very fortunate to have Doyle on our Team and I can not wait to show him this review. He honestly gives guests his all every shift we are lucky enough to have him here for. I appreciate you taking the time to recognize him. We will do the same with him here on... More 

too far from the wild west!
Level Contributor
328 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 545 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Great one night stay. The 2 gals at check-in were friendly, cheerful & greeted us as rewards gold members. Clean, well stocked room including places to put luggage so the desk doesn't have to be used for it. (its amazing how many 'good' hotels don't provide benches or luggage racks / holders, UGH). There was a Keurig coffee maker placed... More 

Helpful?
Thank Rocker_rep
Nick P, Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

WOW! Thank you! What an amazing compliment to read that every Express should be as good as us. We will continue to strive to create this for every guest and live up to your comments. We look forward to the opportunity to see you again! Thanks, Allyson Trull General Manager More 

traveler101
Level Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed July 20, 2016 via mobile

When traveling on business my default option has become HI Express. It is usually very consistent, but this stay was not so good. The front desk staff were friendly, but overwhelmed. There was a long wait to check in and a lot of confusion regarding reservations. Also, the hotel and rooms didn't seem as clean as I expect from other... More 

Helpful?
Thank traveler10104
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

Thank you for taking the time to let us know about your stay. It is our goal to be the best option in the area and I hope you will accept my apology that we fell short during your stay. Your comments will allow us to improve and ensure that we continue to grow towards being not only the best... More 

Monteagle, TN
2 reviews
5 of 5 stars Reviewed July 14, 2016

On 7/18 I flew into Nashville at the last minute due to a relative's passing. I called all the local hotels and no one had a vacancy. My last hope was the HIE in Brentwood. By the time I called I was in tears as the funeral was the next day and I was improperly dressed, tired and stressed for... More 

Helpful?
Thank travelingmom96
Missouri
Level Contributor
36 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed July 14, 2016 via mobile

We came in about 10 pm without a reservation (after being caught in severe storms on the I-65). Fortunately there was a room available (only one available apparently). We had a king bed and one of our kids slept on the weird couch (not really a couch but some strange piece of furniture bolted to the wall but has a... More 

Helpful?
Thank aclboard
Nick P, General Manager at Holiday Inn Express Brentwood South/Franklin, responded to this review

AClboard, Thank you so much for taking the time to let us know about your stay. I am disappointed that we were not able to WOW you with our hotel and the great service that we strive to provide to every guest. I apologize that you experienced our elevator being out of order (It is up and running now) and... More 

Weogufka, Alabama
Level Contributor
47 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed July 10, 2016 via mobile

On our Road trip my husband and I made reservations for the Holiday Inn Express! It is a little hard to find and if you put the address in your GPS you will ever find it! It is right behind the Home Depot. If you take the exit going south on 65 turn left and go over the overpass lit... More 

Helpful?
Thank Cteddebare4
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Dry Cleaning
Official Description (provided by the hotel)
The newest addition to the Heart of Brentwood TN, is the Holiday Inn Express Franklin NE Coolsprings,TN. We are conveniently located to I-65 at Exit 69, just a short drive to Downtown Franklin and Nashville, TN. With our World Class Service and many Franklin/Brentwood businesses, restaurants and Coolsprings Mall within walking distance or minutes from our front door, you’ll discover why our guests have selected us as their preferred hotel in BrentwoodThis state-of-the-art hotel features special in room amenities such as free high-speed Internet access, microwave and refrigerator, 40” flat panel LED TV, and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. ... more   less 

Additional Information about Holiday Inn Express Brentwood South/Franklin

Address: 8097 Moores Ln, Brentwood, TN 37027-8005 (Formerly Red Roof Inn)
Location: United States > Tennessee > Brentwood
Price Range: $137 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Brentwood South/Franklin 3*
Number of rooms: 111
Reservation Options:
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Also Known As:
Red Roof Inn Brentwood / Nashville Hotel Brentwood
Brentwood Red Roof Inn
Hotel Style:
#4 Romantic Hotel in Brentwood
#8 Family Hotel in Brentwood
#10 Business Hotel in Brentwood
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