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BEST WESTERN Brentwood

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315 Reviews from our TripAdvisor Community

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Showing 314: English reviews
Foley, Alabama
Reviewed 1 week ago

Checking was quick and easy. Staff and management were very helpful. Rooms were comforting, uptight, and clean. Best Western made the length of my stay in TN worth while. Departure was quick and easy.

Review collected in partnership with Best Western
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Helpful?
Thank 171leonardg
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Thank you for writing a review on us. We do really applicate your comment and hoping to see you again when you visit Nashville next time Have a good One

Atlanta, Georgia
Reviewed 1 week ago

Reservation was wrong. Asked for joining rooms when I made reservation. Asked again when I got to hotel. They told us that even though my friend had a door connecting him to the room next door it didn't open, but it did. The internet and cable sucked so we tried pluging our hdmi in to watch TV from laptop couldn't...

Review collected in partnership with Best Western
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Helpful?
Thank 848jacquettas
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for writing a review on us. I am sorry for the inconvenience that you had during your stay. We always work hard to get our guest a superior customer care. Sorry that we couldn't offer you a joining room it was because the other room had a guest in it. The TV's in the room are...

Nashville, United States
Reviewed 1 week ago

For $180 for the night, the hotel location was basically underneath an expressway ramp, which somehow should have been disclosed. Surprisingly not as noisy as you would have thought so I gave a rating of 2 instead of 1. The separate building where our room was located was a "remodeled" office building. Our room was obviously an office suite which...

Review collected in partnership with Best Western
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Helpful?
Thank R4035HVsueg
BestWesternHotels, Best Western Hotels & Resorts at BEST WESTERN Brentwood, responded to this review

Dear Guest, Thank you for taking the time to review your stay at the Best Western Brentwood. I apologize that you were not satisfied with the condition or layout of your room. I have passed along your feedback to the appropriate staff so they can continue to improve. Thank you again and we hope to see you at another Best...

A TripAdvisor Member
Level Contributor
4 reviews
4 hotel reviews
2 helpful votes
Reviewed 1 week ago via mobile

What a great location, so close and easy on and off to I-65. Desk check-in providing very friendly service. We were assigned to a non-smoking room that was very tidy, spotless in cleanliness, with a big comfortable bed. The towels and linens looked new. Our night was very peaceful. Breakfast was a full menu with many selections. The breakfast and...

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Helpful?
Thank A TripAdvisor Member
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for taking your time to write a review on us. We do really appreciate all your great comment on your stay with us. We do always give the best we can to assist our guests. Come back and stay with us again .. Have a good one

Jacksonville, Florida
Reviewed 1 week ago

Stayed there last summer with the family. Average rooms and service until that first morning that I was told I cannot bring breakfast in the room because of their policy. Ask if its Best Western policy or hotel manager policy, the desk person didn't answer directly. The desk person said its just to avoid insect problems. I asked if there...

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Helpful?
Thank EDY788
BestWesternHotels, Best Western Hotels & Resorts at BEST WESTERN Brentwood, responded to this review

Dear Guest, First, we would like to thank you for your loyalty to our brand. Our hotels are individually owned and operated therefore some policies may be in place at some properties and not others. I do apologize for the way that this was handled and the fact that you did not receive a straight answer. I will pass your...

Reviewed 2 weeks ago via mobile

We have stayed here twice in two weeks and both times have been enjoyable! Beds are comfortable; rooms are spacious and the shower is EXCELLENT after a 7-hour commute. Free breakfast too! Would definitely recommend this place to friends and would definitely stay here again when we come back to Nashville!

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Helpful?
Thank ldrtist2011
johnly-jpt, Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for reviewing your stay with us. We do really enjoyed your stay with us. We hope to see you again with us.

Garland
Reviewed 2 weeks ago

We were woken up at 3 A.M. by what sounded like children running in the room above us and jumping on the beds to floor. I called the night manager & 20 minutes later it was still going on (he said there was nobody above us). I told him to meet me outside the room and the noise was coming...

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Helpful?
Thank Laurence S
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for taking time and reviewing your recent stay with us. I so sorry to hear your experience which was not pleasing. We will look into the issues Have a great day

Reviewed 2 weeks ago via mobile

We were passing through on our way from Orlando Florida (Disney) and needed somewhere to visit on our way back to Pittsburgh. We had never been to Nashville Tennessee so we figured we would give it a try. The rooms were clean, the beds comfortable and Ray and Jay at the front desk were very informative and helpful. They had...

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Helpful?
Thank Babs7458
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for staying with us. We do really appreciate your business and hope to see you back again with us when you visit Nashville. Have a great year ahead of you

Reviewed 3 weeks ago via mobile

If you are looking for a great price look no further. You've found it with the Best Western in Brentwood, TN. The suite was huge! It appears to be a renovated one bedroom apartment. The staff was very friendly, they even decorated for Christmas and laid a mint on the bed. The suite had two televisions equipped with great cable...

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Helpful?
Thank SonyaTex
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, Thank you for taking time to write a review. We greatly appreciate your business. It was our joy to have you here on holiday season. We hope to see you back with us again. We really do care for the seasons and the guest, therefore we do have all the decorations so that you may feel home when...

Reviewed 3 weeks ago

We were looking for a place to stay for a quick, spontaneous stop to Nashville......we found this hotel for a very reasonable price & thought we would give it a try...Upon driving up, I was a bit disappointed because the hotel is located so close to the interstate; however, much to my surprise, we could not hear any traffic noise..it...

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Helpful?
1Thank MiroMiro4
johnly-jpt, General Manager at BEST WESTERN Brentwood, responded to this review

Hello there, We do really appreciate your time to write a review on your recent stay with us. It was our honor of having you here as our guest during this holiday season. Your review says it all that you have greatly enjoyed your stay with us. we hope to see you again with us in the future. Guests like...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms

Additional Information about BEST WESTERN Brentwood

Address: 5581 Franklin Pike Circle, Brentwood, TN 37027-4363
Location: United States > Tennessee > Brentwood
Price Range: $96 - $147 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Brentwood 2.5*
Number of rooms: 46
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Travelocity and Priceline so you can book your BEST WESTERN Brentwood reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Brentwood Hotel Brentwood
Hotel Style:
#1 Romantic Hotel in Brentwood
#4 Family Hotel in Brentwood
#6 Business Hotel in Brentwood
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Questions & Answers

Here's what travelers have asked, with answers from BEST WESTERN Brentwood staff and other travelers.
5 questions
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Questions? Get answers from BEST WESTERN Brentwood staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do NOT get a room where someone may be above you”
 of 5 bubbles 504laurences, 2 weeks ago | Read review
“Accept the rec to eat at the Firebird Grill - it's excellent.”
 of 5 bubbles Marilyn_H_12, Nov 2, 2016 | Read review
“Easy Expressway on and off location”
 of 5 bubbles memixerWestTennessee, Sep 2, 2016 | Read review
“If you don't like climbing stairs, ask for a lower level room to minimize the number of stairs you will have to climb to get to it.”
 of 5 bubbles 774maxh, Aug 15, 2016 | Read review
“The rooms in the stand alone building (right in front of the office) are better choices”
 of 5 bubbles 567bijana, Jul 25, 2016 | Read review
5 of 5
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