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Extended Stay America - Nashville - Brentwood - South

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152 Reviews from our TripAdvisor Community

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Showing 151: English reviews
Brentwood, Tennessee
Reviewed March 11, 2014

This hotel has the best people working at it. Everyone is so professional, courteous and downright friendly. I give the highest grades to Betty, Sharell, Jerrold, Winston, Derrick, Charlie, Michael and Candelaria. They go the extra mile! Sarah Israel

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Helpful?
Thank Sarah I
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Sarah – Thank you for the kind remarks regarding your stay with us. The team and I appreciate your feedback about our exceptional customer service. Our team is committed to satisfying our guests and your comments are greatly appreciated. We look forward to providing you with another comfortable stay in the near future.

Brentwood, Tennessee
Reviewed March 11, 2014

Since Betty Richards became Hotel Manager, Extended Stay America, Brentwood South, has undergone a remarkable rebirth. I have been a guest for one year, and the improvements include newly painted rooms, complete carpet shampoo, "deep cleaning" of all rooms between guests, reliable internet (free), frequent and courteous room service by newly hired and carefully trained maids, and ample supplies of...

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Thank EnjoyBrentwood
Copalis Beach, Washington, United States
Reviewed February 20, 2014

there are two motels at this location very confusing, the first one we stopped at, she said you don't have a reservation, she was very unprofessional and was busy talking to someone there, and crying about something. we asked her to check, she did not know how to use the computer, Finally she called the one across the street, and...

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Thank Warren Dahl P
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

William – Thank you for taking the time to write a review of your stay with us. I’m disheartened to learn that our level of customer service and cleanliness did not meet your expectations. Please know, I am working with the entire staff to improve our cleaning and maintenance procedures so that your experience is not repeated. Again, thanks for...

Nahville
Reviewed February 8, 2014

The "kid" who checked us in was named Michael. He was absolutely awful. He completely ignored me for the first 5 mins after I arrived. I was there at 2:45. Checkin was at 3. He said there wouldn't any clean rooms for another 15 mins. Fine. I was a few minutes early. Eventually he gave me a third floor room,...

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Thank Nashvillian28
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for taking the time to write a review of your stay with us. It upsets me to hear that you were disappointed with our overall customer service during your stay. I met with our entire staff to review our customer service policies to make sure your experience is not repeated. Our team is committed to guest satisfaction, so...

Brentwood, Tennessee
Reviewed January 24, 2014

Preparing to move to Nashville on my own for a new job was a pretty scary experience. All of the other extended stay hostels or hotels were pretty pricey or just plain scary to look at. And then I found the Brentwood Extended Stay. Staying here has been a wonderful experience! The rooms are nice and inviting with all that...

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1Thank Stephanie H
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Stephanie – The team and I appreciate your glowing review of our hotel. I’m so happy to learn that you enjoyed our clean rooms, friendly staff, great value, and convenient location. Again, thanks for the kind remarks. We look forward to providing you with another comfortable stay in the near future.

Tampa, Florida
Reviewed November 21, 2013

In a word, " Terrible ". ! We stayed one night in Oct 2013. Never again ! 1. The manager is rude and unprofessional. She was dressed in street attire and spoke with slang while eating as I was checking in. 2 . There is no elevator - our room was on the 3rd. floor. I asked for assistance with...

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Thank Delores M
Nashville, Tennessee, United States
Reviewed November 15, 2013

I had to get three different rooms for my week stay because of all the issues. The first was dirty and the lights wouldn't cut off so I had to sleep with the lights on the first night. The second was slightly less dirty and had updated furniture but the toilet broke and they didn't fix it over a 12...

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Thank Brandizzle
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read about your experience at check in. Please accept our apologies. In response to your feedback, I am making sure that our housekeepers are more attentive to the "little things" that have such a huge impact on guests. I really...

Birmingham, Alabama
Reviewed October 23, 2013

This hotel is not suitable for habitation. Dirt was everywhere: on the floor, walls and even grime and grunge on the airconditioning unit. Sheets weren't clean and there was an eggcrate under a think fitted sheet covering it. We checked in late, almost midnight, and left immediately after getting into the room. Don't even bother considering this place.

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Thank Gail205
Collierville, Tennessee
Reviewed September 3, 2013

We arrived late in the night and the room was smelling with smoke though it was a non-smoking room. The carpet was very dirty and we couldn't keep our feet down. The bathroom was not cleaned well . There was no toilet paper. No remote control for the TV. The chairs were covered with dust , i don't know for...

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1Thank Gowri1186
Brentwood, Tennessee
Reviewed August 26, 2013

Expecting a place to stay in Brentwood, TN that is worth of every penny that you will spend and has a great staff especially, Marquisha, well dont look anywhere else, Extended Stay America - Nashville - Brentwood - South is the place to stay.

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1Thank Abraham H
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

I want to thank you for taking the time to post a review of your stay. I'm glad that you had a great stay with us. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Nashville - Brentwood - South

Address: 9020 Church Street East, Brentwood, TN 37027
Location: United States > Tennessee > Brentwood
Price Range: $83 - $122 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Brentwood - South 2.5*
Number of rooms: 120
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Also Known As:
Extended Stayamerica Nashville-Brentwood Hotel Brentwood
Extended Stay Brentwood
Brentwood Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Nashville - Brentwood - South staff and other travelers.
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8 months ago

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Questions? Get answers from Extended Stay America - Nashville - Brentwood - South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“this is a "limited service hotel" and stay on the bottom floor as there is no elevators to bring up your luggage.”
 of 5 bubbles efguzik, 4 weeks ago | Read review
“Great location, not far from anything you'd remotely want to do in Nashville.”
 of 5 bubbles katinakipper, Aug 4, 2016 | Read review
“Be sure to confirm your room is at the 9020 church street address , not across the road which has outer door entry.”
 of 5 bubbles RSHA9268, Jun 6, 2016 | Read review
“There is no elevator here and you'll have to lug your bags up stairs. If that's a problem, first floor would be the way to go.”
 of 5 bubbles DeeJayGude, May 26, 2016 | Read review
“the best way to pick a room is to go to another hotel”
 of 5 bubbles rehmer, Apr 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question