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Extended Stay America - Nashville - Brentwood - South

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150 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Nashville - Brentwood - South
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Showing 149: English reviews
Kansas City, Missouri
Reviewed August 4, 2016

I was very happy about my stay at Extended Stay. There was a lot going on in town and most hotels were sold out or way too expensive. Although it was our fault, we didn't have anything booked prior to our arrival to Nashville. After spending over an hour trying to find a hotel for the night/weekend we finally stumbled...

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Helpful?
Thank katinakipper
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for sharing your experience. I'm thrilled to read how professional and accommodating our staff was at getting you a room on such short notice after you search for so long. I will be sure to inform them on the excellent job they did getting everything sorted. Thank you for choosing Extended Stay Hotels. We hope to see you...

Reviewed August 2, 2016 via mobile

Booked two handicapped rooms on the first floor for family, spoke with the manager and confirmed, also confirmed roll way bed. Rooms were confirmed again on day of arrival. Upon arrival one ADA room and the other room on the second floor with no elevator. Room smelled awful, and my aunt could not climb the stairs so she ended up...

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Helpful?
Thank D R
Reviewed August 1, 2016

Overall my experience was average. I was not to impressed with the customer service when I did a late check in last week. I arrived around 11:20 pm and a sign on the LOBBY it said to used the phone located in the breezeway fro service. After I picked up the phone I was connected to an operator and I...

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1Thank Garret M
Joplin, Missouri
Reviewed June 9, 2016

People at desk were both very nice at check in and check out. Room was nice,clean and comfortable. There are 2 extended stays across the street from each other,so that was a little confusing,and the place was hard to find but worth it!

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Helpful?
Thank joplin74
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our great staff and your clean, comfortable room during your visit with us. Still, I apologize that you had a hard time finding our location. Your feedback will be useful as we continue to improve our guest experience. We...

Spruce Pine, Alabama
Reviewed June 6, 2016

First of all this property has two building . The one at 9020 church street had been remodeling within the last few years and the other building across the road has not. there were stain on the refrigerator door , lamp shade and pillow case. Hair on bathroom floor, tub and counter top. Booked through Priceline and tried to get...

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Helpful?
Thank RSHA9268
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our accommodations did not meet your expectations. The site has been remodeled, but we are still working to replace older items, such as the refrigerators. In response to your feedback, I am...

California, Maryland
Reviewed May 26, 2016

It's nice to have a kitchenette when you're staying somewhere for awhile, so that's a plus at Extended Stay but the property and room itself isn't all that. Our room was a studio with uncomfortable furniture, and our bed was uncomfortable as well. And there are no real amenities. No pool, no fitness room. There is a laundry that needed...

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Helpful?
Thank DeeJayGude
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for sharing your experience with us. I appreciate your comments about our fully equipped kitchens and friendly customer service; however, I sincerely apologize that we were unable to exceed your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are...

Reviewed April 25, 2016 via mobile

The rooms May however have been "updated" sometime recently... But the filth is just gross. I never even turned my tv on because the remote looked like it had come in contact the with the plague. After 3 days I never had maid service, I suppose I needed to ask but, I felt it should be mandatory. The trash was...

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1Thank Jill K
kc
Reviewed April 20, 2016

Not so good an area, facility was unkempt and in dire need of updating....and WAY too expensive for what you get. Had to work real hard to convince my gf not to go somewhere else. She slept in her clothes...need I say more?

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1Thank rehmer
Marietta, Georgia
Reviewed April 11, 2016 via mobile

Asked for a non smoking room, only to get a room that reeked with cigarette smoke. Got another room. Same but not as bad. People grilling and playing loud music in the parking lot. No coffee machine in the rooms. The breakfast was a joke. Packaged muffins and apples. Police arrested someone there. Just a shady place.

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1Thank atens101
Cypress Inn, Tennessee
Reviewed April 9, 2016

The room was clean and comfortable. The staff was very professional and friendly. Room rates are very reasonable. Minimal noise. Enjoyed the good coffee in the morning. Close to popular eating and shopping facilities. This is where I stay when I come to Nashville.

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Helpful?
Thank mishaii
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Brentwood - South

Address: 9020 Church Street East, Brentwood, TN 37027
Location: United States > Tennessee > Brentwood
Price Range: $75 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Brentwood - South 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Nashville-Brentwood Hotel Brentwood
Extended Stay Brentwood
Brentwood Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Nashville - Brentwood - South staff and other travelers.
1 question
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7 months ago

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Questions? Get answers from Extended Stay America - Nashville - Brentwood - South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“this is a "limited service hotel" and stay on the bottom floor as there is no elevators to bring up your luggage.”
 of 5 bubbles efguzik, 5 days ago | Read review
“Great location, not far from anything you'd remotely want to do in Nashville.”
 of 5 bubbles katinakipper, Aug 4, 2016 | Read review
“Be sure to confirm your room is at the 9020 church street address , not across the road which has outer door entry.”
 of 5 bubbles RSHA9268, Jun 6, 2016 | Read review
“There is no elevator here and you'll have to lug your bags up stairs. If that's a problem, first floor would be the way to go.”
 of 5 bubbles DeeJayGude, May 26, 2016 | Read review
“the best way to pick a room is to go to another hotel”
 of 5 bubbles rehmer, Apr 20, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question