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Extended Stay America - Nashville - Brentwood - South

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Extended Stay America - Nashville - Brentwood - South
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140 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Stephenville, Texas
Level Contributor
64 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

My wife and I were visiting our son who had recently moved to Nashville. This hotel was very clean and well maintained to our standards. We knew we were not getting a 4 star hotel but we were surprised at the comfort of the bed and the clean bathroom. We have stay at other extended stay locations and we would... More 

Helpful?
Thank SmilingBig
Kansas City, Missouri
Level Contributor
14 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

I was very happy about my stay at Extended Stay. There was a lot going on in town and most hotels were sold out or way too expensive. Although it was our fault, we didn't have anything booked prior to our arrival to Nashville. After spending over an hour trying to find a hotel for the night/weekend we finally stumbled... More 

Helpful?
Thank katinakipper
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for sharing your experience. I'm thrilled to read how professional and accommodating our staff was at getting you a room on such short notice after you search for so long. I will be sure to inform them on the excellent job they did getting everything sorted. Thank you for choosing Extended Stay Hotels. We hope to see you... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

Booked two handicapped rooms on the first floor for family, spoke with the manager and confirmed, also confirmed roll way bed. Rooms were confirmed again on day of arrival. Upon arrival one ADA room and the other room on the second floor with no elevator. Room smelled awful, and my aunt could not climb the stairs so she ended up... More 

Helpful?
Thank D R
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Overall my experience was average. I was not to impressed with the customer service when I did a late check in last week. I arrived around 11:20 pm and a sign on the LOBBY it said to used the phone located in the breezeway fro service. After I picked up the phone I was connected to an operator and I... More 

Helpful?
Thank Garret M
Joplin, Missouri
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed June 9, 2016

People at desk were both very nice at check in and check out. Room was nice,clean and comfortable. There are 2 extended stays across the street from each other,so that was a little confusing,and the place was hard to find but worth it!

Helpful?
Thank joplin74
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our great staff and your clean, comfortable room during your visit with us. Still, I apologize that you had a hard time finding our location. Your feedback will be useful as we continue to improve our guest experience. We... More 

Spruce Pine, Alabama
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 6, 2016

First of all this property has two building . The one at 9020 church street had been remodeling within the last few years and the other building across the road has not. there were stain on the refrigerator door , lamp shade and pillow case. Hair on bathroom floor, tub and counter top. Booked through Priceline and tried to get... More 

Helpful?
Thank RSHA9268
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our accommodations did not meet your expectations. The site has been remodeled, but we are still working to replace older items, such as the refrigerators. In response to your feedback, I am... More 

California, Maryland
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
2 of 5 stars Reviewed May 26, 2016

It's nice to have a kitchenette when you're staying somewhere for awhile, so that's a plus at Extended Stay but the property and room itself isn't all that. Our room was a studio with uncomfortable furniture, and our bed was uncomfortable as well. And there are no real amenities. No pool, no fitness room. There is a laundry that needed... More 

Helpful?
Thank DeeJayGude
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for sharing your experience with us. I appreciate your comments about our fully equipped kitchens and friendly customer service; however, I sincerely apologize that we were unable to exceed your expectations. In an effort to guarantee proper sanitation of kitchen utensils and to allow our guests to customize their kitchen based on their needs, all kitchen utensils are... More 

Level Contributor
2 reviews
1 of 5 stars Reviewed April 25, 2016 via mobile

The rooms May however have been "updated" sometime recently... But the filth is just gross. I never even turned my tv on because the remote looked like it had come in contact the with the plague. After 3 days I never had maid service, I suppose I needed to ask but, I felt it should be mandatory. The trash was... More 

Helpful?
Thank Jill K
kc
Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed April 20, 2016

Not so good an area, facility was unkempt and in dire need of updating....and WAY too expensive for what you get. Had to work real hard to convince my gf not to go somewhere else. She slept in her clothes...need I say more?

Helpful?
Thank rehmer
Marietta, Georgia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 11, 2016 via mobile

Asked for a non smoking room, only to get a room that reeked with cigarette smoke. Got another room. Same but not as bad. People grilling and playing loud music in the parking lot. No coffee machine in the rooms. The breakfast was a joke. Packaged muffins and apples. Police arrested someone there. Just a shady place.

Helpful?
1 Thank atens101
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Nashville - Brentwood - South

Address: 9020 Church St E, Brentwood, TN 37027-5283
Location: United States > Tennessee > Brentwood
Price Range: $82 - $117 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Nashville - Brentwood - South 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Nashville-Brentwood Hotel Brentwood
Extended Stay Brentwood
Brentwood Extended Stay
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