Reading some of the reviews worried me a bit, but I needed to stay in Yankton, and this hotel was the most reasonable choice, so I gave it a try. Staff was very nice, room was clean, beds were comfortable. This is not a new hotel, but so what? I had a room on first floor because of lack of elevators. THAT would be the only reason I wouldn't stay here - if a 1st floor was nit available. (I'm a grandma, and don't lug suitcases up flights of stairs anymore.) This place is for practical folks that want to sleep in a clean place. Breakfast is provided, but not special. Oh, the coffee is VERY WEAK! So if you like real coffee, make it in your room.
The room was clean, and the beds were comfortable. The front desk was helpful when I needed something. The dining area was very clean and the options for breakfast were many and did include healthy options. The restaurant was also a great experience; the food was excellent. We did not indulge in the spa or pool, but check them out, and they also looked welcoming.
Didn't sleep all night.. arrived at hotel and gal at front desk was very rude. Entered room and seen 2 small bugs crawling on pillow. We flew in from Phoenix to visit my brother at Sister James. Tried to sleep, but found two bugs crawling on me. Reported to front desk, and asked overnight gal to notate need to spray room 103 when cleaning room. She was sweet, but wasn't sure what to say. Breakfast gal was awesome and did a great job keeping everything hot and tasty. Hot tub being redone so you would think that when 85% of rooms are not in use, that you would have more caring staff. Price for room was too high for the quality and poor treatment. Oh, and don't forget buggies crawling on you in bed. Best Western should be ashamed to even be connected to Kelly Inn.
We stayed over because we had family in the camp ground. Our room was on the second floor and the night management let several people drink and party outside the hotel right under our room until 1:00 am. Their response was sorry. We will not stay again unless we have a big group and want to stay up all night partying.
We were in town with a group for a baseball tournament for 3 days. The pool was ridiculous, no food or drinks allowed in any area around the pool even with poolside rooms especially not pizza. While I agree, no glass or food or beverage should be alllowed in the pool, when you have numerous tables and chairs, one would expect to be able to sit and watch your children swim while having a beverage. Staff informed us this was not allowed. Their bar was then closed at 10pm on a Saturday night so then when we decided to sit outside and converse, we were informed that they would escort us out if we chose not be civilized adults. Mind you, everyone was chatting normally and nothing was getting out of control. If you want to offer group bookings for events, at the very least, offer them an area to sit and converse. We spent so much money at your hotel as a group this weekend only to be treated as children. We will absolutely not book again.…
Rooms are very damp. Hotel smelled like sewage. Staff was not accommodating to the guests needs. We were over billed and on site staff argued about the charges. This took excessive time to resolve the issue.
My wife's granddaughter got chorine burns in the pool. Additionally, there was a soccer tournament that used the hotel as a headquarters. The pool area was not supervised, and the pool's got dirty. In my opinion, its also why the granddaughter got chorine burns the following day in the hiot tub.
This is a last minute reservation , the staff was very friendly and knowledgeable ( thank you Alissa ) . We arrived after midnight and found a very capable and friendly night staff ( thank you Kim ) . We had a wheelchair bound family member in our group & Alissa was able to find us a chair accessible room , which is truly hard to find such place ( much less last minute ) . Kim made the check in easy & was instrumental , by letting me view the room which was ‘sealed the deal’ . He even assisted our chair bound member into the room . If the rest of our stay goes as smoothly , it will be the 1st time in 15 years that I will have enjoyed my stay Anywhere , when traveling away from home ! This also shows that the management at this location has the necessary skills & talent to have the right people in the right positions and how to motivate them correctly . Steve H (Rm #105) La Vista , NE…
The lady at the front desk was HORRIBLE. Worst attitude. We had three different rooms our party checked into and everyone after checking out said how much of a horrible person the front desk lady was. We got there for early check-in asked when booking and also asked again at precheck in to get rooms close to each other. When we got there the lady informed us that we "weren't even close to each other". She had the crappiest of attitude and made us never want to go there again. Another person from our party had said they had stayed previously and remembered the lady at the front desk and warned us if she was working she will be unpleasant. That's literally an understatement. Needless to say after booking and being one of the first people into the hotel we could of easily been placed all next to each other as other guests arrived many hours later to rooms that were all poolside and the same. She was just lazy and seriously wanted to see she needed the power control. Fire this lady! …
The staff at the Best Western Kelly inn are fantastic. They even got up early to serve breakfast for all the snow goose hunters. All staff was friendly. The place was clean and very accommodating. Definitely recommend giving this a stay.