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Easy access off I90- some bridge work being done but far enough away from interstate not to hear noise, gas station and restaurants nearby. Elevator out, needs some renovation, but nice sized room, clean rooms and comfortable bed. Good value during off season. Friendly staff...More
We arrived at this hotel at about 7:00 p.m. and went to dinner. We were on day seven of a 10 day road trip and needed to do some laundry. This hotel only has one washer and one dryer. They are located on the ground...More
Response from GMJoan, General Manager at Fairfield Inn & Suites SpearfishResponded November 6, 2017
Dear Go2theZoo guest,
I appreciate you bringing your concerns to our attention. Our guest laundry closes at 10:00 p.m. so that the guests in the rooms surrounding it are guaranteed a quiet nights sleep as you received in your room. The vibrations from the washer...More
Upon checking into our room, there was some confusion regarding room size as I thought I booked a double queen instead of one queen. I was disappointed that front desk gal had the attitude she did when asking if we could be upgraded, etc. I...More
Response from GMJoan, General Manager at Fairfield Inn & Suites SpearfishResponded October 23, 2017
Dear Valued Guest,
Without knowing details of when you stayed, it is hard to know what our actual occupancy was for the night of your stay. We have had many teams with buses lately that do not fill the parking lot, but do fill our...More
This is a relatively new motel, and there is a lot of road construction occurring nearby. But, the building is very well sound insulated. We could barely hear the road roller across the street. We were on the first floor. Our room was adjacent to...More
I would have to say that this property was a little below the usual Marriott standards that we've come to expect. The wifi was difficult to connect to. The walls were little thin, making it pretty noisy at times. The staff seemed confused at times....More
Response from GMJoan, General Manager at Fairfield Inn & Suites SpearfishResponded September 19, 2017
Dear Valued Guest,
I apologize for the issues you encountered during your recent stay. I hope you will give us a try if you are in the area again.
I'm sorry but the 2015 Sturgis Motorcycle Rally has a special event contract that needs to be paid directly through the hotel. You may call the telephone number on your contract and we would be more than happy to help you... More
I'm sorry but the 2015 Sturgis Motorcycle Rally has a special event contract that needs to be paid directly through the hotel. You may call the telephone number on your contract and we would be more than happy to help you personally.
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"all I can say is that Room 111 was a good room to stay in"