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BEST WESTERN Empire Towers

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4100 West Shirley Place, Sioux Falls, SD 57106
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299 Reviews from our TripAdvisor Community

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Showing 293: English reviews
Minneapolis, Minnesota
Level Contributor
82 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Good location. Comfy beds. Clean and spacious room. Friendly staff and good breakfast. Easy to find. There is a pool. And located next to shopping area. A good value. Convenient parking. The area seems surrounded by business and other hotels. I wouldn't take a stroll in the eve ring around there.

Helpful?
Thank Dancersmom5
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Dancersmom5, Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. Sincerely, Amanda T General Manager More 

Pierre, United States
1 review
5 of 5 stars Reviewed 1 week ago

The fresh baked cookies at check in were a nice touch. Clean and well decorated room, AC was on and room comfortable from the get go. Nice breakfast but the bacon and omelets needed to be replenished. Gravy for the biscuits should also be preheated before being put out for consumption. Maybe I am critical due to the fantastic breakfast... More 

Review collected in partnership with Best Western

Helpful?
Thank Dave V
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Dave V, Thank you for giving us a perfect rating! I'm sure our entire staff enjoyed catering to your needs as much as you enjoyed you stay. I am sorry, though, that our breakfast was not up to our standards. If there is anything I can do for you in the future, please don't hesitate to call. Sincerely, Amanda... More 

Minneapolis, Minnesota
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

Recently stayed here while passing through on the way to the black hills. As such, we were in and out. It was completely functional for our purpose. The room was clean, and the breakfast good. Parking was no problem and we found the staff friendly and helpful.

Helpful?
Thank WI87
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon. Sincerely, Amanda T General Manager More 

Hutchinson, MN
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

We had an awful time finding this hotel. We didn't have the specific address readily available while driving but knew it was near the mall. We drove by it twice before we saw it. It sits behind the Super 8 with limited signage along the main road. Once we arrived the hotel is clean and comfortable.

Review collected in partnership with Best Western

Helpful?
Thank 650wadeb
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear 650wadeb, Thank you for taking the time to give us your feedback about your stay at our hotel. I am glad you found our hotel to your liking, even though we are a little hidden from the road. Call us if there is anything we can help you with in the future. Sincerely, Amanda T General Manager More 

Frankfort, IL
Level Contributor
54 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

The front desk manager was very friendly and brought a plate of fresh made cookies for us and the other guest that were arriving. The room was quite clean and well appointed. The breakfast room was very clean and the food was fresh, hot, & plentiful. The location was good, the Mall was across the street, and plenty of dining... More 

Helpful?
Thank shrek58
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear shrek58, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient and a good jumping-off place to explore our wonderful city. I hope to see you again soon. Sincerely, Amanda T General Manager More 

A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago via mobile

We booked 2 rooms close together.1 room with 1 queen and 1 room with 2 queens. When we got here said they couldn't find a room with 1 queen so they upgraded it to a room with a king right next to our other room. Everything has been wonderful and will stay here again.

Helpful?
Thank A TripAdvisor Member
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Guest, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us and you found your rooms agreeable! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Amanda T General Manager More 

MN
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here for 2 nights and wasn't overly impressed. It's an average hotel. Location is ok. It's right across the street from the mall. No hot tub - I wish I'd have realized that when booking. Pool was cold. Room was ok, air conditioner couldn't keep up so it was kind of stuffy in the room. Staff was pleasant. Breakfast... More 

Helpful?
Thank MN_Lily
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear MN_Lily, I appreciate you taking the time to provide us with such detailed feedback about your stay. I am sorry to hear we did not meet your expectations and only deserve an "okay" for your stay. We strive to please our guests and when we fail we use that as an opportunity to learn about where we can do... More 

Avondale
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

The overall appearance of this hotel is average, but the bed mattress and bed linens were marginal, at best. The bed mattress was not a "pillow-top" and was lumpy. The lines felt like gunny sacks. On a positive note, free breakfast was very good, with diverse items and well set-up. It was a quick overnight trip and the hotel located... More 

Review collected in partnership with Best Western

Helpful?
Thank Jane Y
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Jane Y, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our housekeeping management. I am glad to hear you enjoyed our breakfast and appreciated... More 

Stanton
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a comfortable stay for an overnight during our trip. I would recommend this as a place to relax overnight. Great staff, amenities, breakfast and grounds. I recommend The Empire Towers in Souix City, South Dakota.

Review collected in partnership with Best Western

Helpful?
Thank Marilynn And Bi... S
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear Marilynn and Bi...S, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with. Sincerely, Amanda T General Manager More 

Kansas City, Missouri
Level Contributor
52 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

We stayed one night on 6/24/16. We arrived about 7pm, check in was very quick and staff friendly. First impression on walking in the front door was not good, the entry foyer was not welcoming at all (see pic) and made it look run down. Once inside, it certainly improved. We had a king suite 215 that was very comfortable... More 

Helpful?
Thank ChuckandDave
Amanda T, General Manager at BEST WESTERN Empire Towers, responded to this review

Dear ChuckandDave, Thank you for your review. I am glad to hear that overall your experience was positive. I am disappointed to hear that our entryway and smell of your room was not as pleasant as you had hoped it would be. This critical feedback will be used in training our staff. Thank you and look forward to seeing you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about BEST WESTERN Empire Towers

Address: 4100 West Shirley Place, Sioux Falls, SD 57106
Location: United States > South Dakota > Sioux Falls
Price Range: $85 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Empire Towers 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Best Western Empire Towers Hotel Sioux Falls
Best Western Sioux Falls
Sioux Falls Best Western
Best Western Empire Hotel
Hotel Style:
#1 Family Hotel in Sioux Falls
#5 Romantic Hotel in Sioux Falls
#21 Business Hotel in Sioux Falls
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