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Best Western Ramkota Hotel

Traveler (112)
Room & Suite (26)
Pool & Beach (13)

About

#29 of 51 hotels in Rapid City
Location
Cleanliness
Service
Value
Western and Native American decor rooms PLUS Western hospitality! Free waterpark passes included with rates; full service Minerva's Restaurant and Bar; free computers/printers and internet access. Fitness Room, huge indoor pool, gift shop and complimentary shuttle. Across the street from the Rushmore Mall (110 stores) and movie theaters.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Room service
Bar/Lounge
Free parking
Restaurant
Airport transportation
Banquet Room
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Mid-range
Business
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals
972Reviews
155Photos
6Q+A
100Room tips
Traveler rating
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  • 82
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Popular mentions
Warning!! The Ramkota has no customer service. Stay elsewhere! Upon arriving, I was not even greeted with a smile or a welcome. My suite was nothing special. The highlights were the loud, slamming door and the stains on the wall. Not to mention the dust and tiny bathroom.
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Response from WLampert, General Manager at Best Western Ramkota Hotel
Responded yesterday
Thank you for your recent review. I appreciate you pointing out areas for improvement. We strive extremely hard to insure each and every guest that walk through our doors leave with a favorable impression of our hotel. However, on occasion we fall short of the goals we set forth for ourselves and I want to apologies to you for that lapse. Please feel free to contact me directly at the hotel and we visit in more details. Thank you.
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Hotel's Favorite
We stayed at this hotel in the past and we have always had a pleasant experience. The hotel is clean, quiet, and staff has always been friendly and informative. I waited while the desk clerk was on the phone and she thanked me more than once for my patience. We did not use
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Review collected in partnership with Best Western
Response from WLampert, General Manager at Best Western Ramkota Hotel
Responded 3 weeks ago
Thank you for taking the time to review your recent stay. We appreciate you choosing to stay with us at the Best Western Ramkota in Rapid City. With our well appointed rooms, convenient location and friendly staff we are the perfect choice when traveling to Rapid City and the Black Hills. Thank you and we hope to get the chance to serve you again in the near future.
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This is a very nice property for a Best Western. It is clean and comfortable and has a great restaurant attached. Food is pretty good for the area. The employees are very nice and willing to accommodate, the shuttle driver is awesome. The rooms are very comfortable and
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Response from WLampert, General Manager at Best Western Ramkota Hotel
Responded 4 days ago
Thank you for taking the time to write this review about the Best Western Ramkota in Rapid City, SD. We appreciate you telling us about your experience and observation of the hotel and our team during your stay with us. We strive to show everyone of our guest the warm South Dakota hospitality that we are known for and to have our guest leave home with a favorable expression with our hotel and more importantly our team. We hope to have the opportunity to have you back as a guest again in the future. Thank you.
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The hotel is in a good location right off the highway. It is a nice hotel. It was clean. The only complaint about the room was the water only heated up to lukewarm. We almost did not stay. The woman who checked us in charges us more than what was quoted and had an attitude
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Response from WLampert, General Manager at Best Western Ramkota Hotel
Responded 6 days ago
Thank you for your recent review. We strive extremely hard to insure each and every guest to our property receive only the highest quality service and products, returning home with a favorable impression of the Best Western Ramkota Hotel. However, on occasion we fall short of the high standards that we have set for ourselves and we appreciate the fact that you have have taken the time to bring this to our attention. I will share this review with my Front Desk and my entire Management team so we can learn from our mistake. I hope you will give us a second chance to show you the first class service that we are normally famous for.
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The sheets were dirty, there was something smeared in a spot on the wall. In general it did not look like it had been cleaned, only that they made the bed with the same sheets. I also found a tick on one of the pillows. Not what you want to see at a hotel.
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Review collected in partnership with Best Western
Response from WLampert, General Manager at Best Western Ramkota Hotel
Responded 1 week ago
Thank you for your recent review. I appreciate you pointing out areas for improvement. We strive extremely hard to insure each and every guest that walk through our doors leave with a favorable impression of our hotel. However, on occasion we fall short of the goals we set forth for ourselves and I want to apologies to you for that lapse. I hope you will give us a second chance to redeem ourselves to you. Thank you.
Read more
Previous
PRICE RANGE
$82 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western rapid cityrapid city best western
FORMERLY KNOWN AS
BEST WESTERN Ramkota Hotel
LOCATION
United StatesSouth DakotaRapid City
NUMBER OF ROOMS
267
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