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Fairfield Inn & Suites Rapid City

Traveler (105)
Room & Suite (156)
Dining (24)
Certificate of Excellence

About

#25 of 51 hotels in Rapid City
Location
Cleanliness
Service
Value
Certificate of Excellence
The Marriott Fairfield Inn & Suites can be found right off I-90 (Exit 59) in Rapid City, South Dakota. The property is home to WaTiki: the state's largest indoor park. With 30,000 square feet of slides, winding rivers and other water fun, it's no wonder why WaTiki continues to be a family favorite. The property's location is a comfortable distance from the area's major destinations, including Mount Rushmore, Crazy Horse Monument, Wind Cave National Park and more.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hot tub
Free breakfast
Game room
Water park
Kids stay free
Parking
Free internet
Wifi
Internet
Indoor pool
Lazy river
Heated pool
Bar / lounge
Breakfast buffet
Vending machine
Children Activities (Kid / Family Friendly)
Business Center with Internet Access
Meeting rooms
Fax / photocopying
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Housekeeping
Safe
Microwave
Flatscreen TV
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Hotel links
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Location

Full view
53Somewhat walkable
Grade: 53 out of 100
10Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
799Reviews
5Q+A
100Room tips
Traveler rating
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Popular mentions
We looked online at this hotel with 2 kids and thought that the waterpark would be a great after hours event from being in the sun all day site seeing. Well, the waterpark next door (attached to the hotel) was an extra charge which we were not told neither on the phone or when we arrived to check in. So we decided to fork up the payment because, how could you not. We got down there and the park was closed because of a storm which we completely understand. So we asked the life guard when it might open back up.... She looked at me and told me I don't know, a few hours. So we went to the arcade which was okay. But you have to buy a card to load tokens on (another charge). After swimming and playing in the park (that was understaffed) we went up to our room and decided to take a menu from the little restaurant that was attached to the park and hotels. We noticed when we got back to the room that the menus were different and on the menu I took from the park. It had a little text saying that you can order room service with a quick push of a button. Well, when we looked at the menu in the room. We had to dial a different number. No big deal. I called about 8 times (no lie), I kept getting the next door hotel front desk. They kept transferring me to room service with no answers. So she finally told me to come down and just order from the restaurant. So I did, and the lady at the hostess desk told me that they were unable to deliver the food to my room because the runner was leaving soon. So I asked her if I could order some food. She looked at me and asked, "who's going to deliver your food?" I told her I would and I would just come back down to take it TO GO. So she put me food in. She then gave me a number and told me that they wouldn't call me when my food was ready. That I had to sit in the restaurant. So I went back to my room to take quick shower. 15 mins later, I was down at the restaurant ready for my food. I waited another 34 mins (I watched an entire show on their TV waiting) and I got my food that was not ready as a TO GO order. Waited another 5-10 mins. So I finally got my food and drinks which they were out of anyway. The breakfast in the morning was great, they had a nice spread until they run out. Then no yogurt and no milk. Plenty of places to sit and enjoy a quick bit to eat. It was an okay stay, there was an employee named Brandon and he was a lot of help. He was doing everything he could to help as many people as he could. A very nice man. I don't think I would stay again.
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Definitely not satisfied!!! I put in a request for extra pillows before check in, never received it although the app said it was done. I put in the same request hours later and the exact same thing happened again. After a long day of sight seeing the first thing we wanted to do right when we got to the hotel was to order room service. Not only one but both of the phones in the room didn’t work to call down. We used our personal phone and was told that we would be transferred to Sliders however we were connected to a different hotel and they were able to correctly transfer us to the restaurant. Not off to a great start! While waiting for the food we had the chance to look over the room. We were in 215 which needs a major cleaning!!!! The window curtain had a pretty big stain that looks like blood! There were water stains on all the counter tops so clearly nothing was wiped down! On one of the lamps the base had what looked like dried ketchup smeared on it. Also on the headboard there was something that was wet and left a streak running down it. Not sure how the housekeepers could miss all this but it was very disgusting and disturbing! If the hotel phones worked we could’ve called down about the issues. At that point we were tired from traveling and already unpacked. Staff were very friendly, breakfast was ok, parking was easy, sadly the dirtiness trumped all of that. I would not recommend this hotel!
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Response from Greg B, General Manager at Fairfield Inn & Suites Rapid City
Responded 5 days ago
Dear McKinzey B, Thank you for staying with us and reaching our so we can fix the opportunities you experienced. The staff prides itself on the cleanliness of the property and it looks like we fell short of your, and our, expectations during your stay. I shared your feedback with the housekeeping staff and we have taken the corrective action to ensure this does not happen again. Thank you for bringing these issues to my attention and I apologize we did not get this right from the start. Thank you again for staying with us and I hope you will consider staying again. Please have safe travels and a wonderful day.
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We spent two nights at the Fairfield Inn great location and service and they had a free shuttle to and from airport less than 20 minutes .The also had a full free breakfast included in the price of the room .We had dinner twice across the road at The Dakota Steakhouse and the food and service was outstanding (ask for Janet as your waitress)
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Response from Greg B, General Manager at Fairfield Inn & Suites Rapid City
Responded 1 week ago
Bill C, Thank you for letting us know about your stay. We greatly appreciate you selecting us as part of your journey. We our complimentary airport shuttle and breakfast makes us a popular among travelers. I will also pass along the comments to Janet over at Dakota Steakhouse. All of us from the regional thank you for visiting us and we look forward to your stay.
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The hotel staff was very helpful. They gave us so many suggestions on places to visit and eat throughout the area. The room was clean. The Waterpark was amazing! This was the perfect place to stay for a family getaway. We will defiantly be back.
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Response from Greg B, General Manager at Fairfield Inn & Suites Rapid City
Responded 1 week ago
Dear alyssajanefl, Thank you for staying with us. We appreciate your detailed feedback. Our goal is to always go above and beyond your expectations and I am glad to hear we did that. Our staff works exceptional hard and I will share this experience with them during our daily meetings. Thank you for motivation to continue a job well done. We look forward to your next visit. Thank you and have a great day.
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We had an unusual family trip with unexpected complications. Zach at the front desk was helpful and professional. He helped us smoothly transition a frustrating situation into a positive experience. Our family got to seamlessly enjoy our stay. The morning kitchen staff let us dish up breakfast a few minutes early so we could get on the road. It was another wonderful stay.
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Response from Greg B, General Manager at Fairfield Inn & Suites Rapid City
Responded 1 week ago
Dear Alesia, Thank you for letting me know about your stay. Our amazing staff will always go above and beyond for our guests and I am delighted to hear you a few of these individuals. I will share this with the staff and I will ensure Zach gets the credit he deserves. Thank you for allowing me to share this motivational message with all of our employees. If your journey directs towards the Black Hills, please know we look forward to you return. Thank you and have a wonderful day.
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PRICE RANGE
$125 - $284 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairfield inn & suites - rapid city hotel rapid city, fairfield inn and suites - rapid city, fairfield inn hotel, fairfield inn rapid city, fairfield rapid city, rapid city fairfield inn
LOCATION
United StatesSouth DakotaRapid City
NUMBER OF ROOMS
141
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