Great service. Unique room arrangement that gives feel of a suite without the cost. Friendly and helpful staff. Within minutes of our check-in the front desk was following up to make sure we had everything. This will be our place to stay whenever we go to the black hills.
Good impression about the hotel until found the bath towel was dirty early next morning after shower. It has been three days after I reported the issue to the front desk, but did not hear any word from anyone from the hotel.
Wow the staff here are amazing, nothing is to much trouble. We had breakfast and dinner in house, great food, good prices. What a bonus having a laundry, well done for this as you didn't find too many more on our travels. Room was clean and bed was comfortable.
Rooms were comfy. Modern and new. Nice pool and hot tub! Friendly staff and Affordable. Great for families. I liked tgag the rooms had a Microwave & Smas ll Refrigerator. Hotel is located outside of Rapid City, quiet area but near shopping places ; food places.
Everyone from the front desk, housekeeping, and all the employees we had contact with gave great customer service. Our air conditioning wasn't working and Cassie helped us get another room and move everything into it. Her customer service was beyond! I can't say enough on every department did a great job! Will stay there again!…