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Hilton Garden Inn Rapid City

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Hilton Garden Inn Rapid City
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1,058 Reviews from our TripAdvisor Community

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Showing 1,052: English reviews
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We booked 2 rooms with one being accessible for a handicapped member of the party, the staff was great with our needs, The hotel was clean, breakfast and wait staff was 1st rate! It was convenient to points of interest going in all directions with easy access to the major thoroughfares to head to our destinations.

Helpful?
Thank Zena A
Sugar Land, Texas
Level Contributor
13 reviews
5 of 5 stars Reviewed 3 days ago NEW

Lovely room; courteous and helpful staff. At check in, staff told us about the adjustable beds in the room. Enjoyed a breakfast buffet with great variety and chefs to take your order if you preferred a specialty dish. Location was convenient to our needs. Recommendation from staff of restaurant for dinner that evening.

Helpful?
Thank sbziggy
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear sbziggy, Thank you for your kind words and our review. We do have a wonderful staff. They are driven by great guest service. Come back and see us soon!! Travel Safe, Chris Johnson General Manager More 

Brookings, South Dakota
1 review
3 of 5 stars Reviewed 4 days ago NEW

I expected more for $300+ per night. Cleaning crew did a poor job. The front desk was responsive when I had issues. The problem was that I shouldn't have had near the number of issues I did. Likely go elsewhere next time.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank SnOwMaN1020
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear SnOwMan1020, Thank you for taking the time to submit our review. I apologize for the housekeeping department not meeting your expectations. Our housekeeping staff does a wonderful job and we usually don’t have those types of issues. We would like to have another chance on your next visit. Please keep us in mind if you are in Rapid City... More 

New York, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

Just completed another great stay at the Rapid City Hilton Garden Inn. The staff are all extremely warm and provide great service. I particularly love the breakfast staff. The rooms are clean, quiet and comfortable. I adjust the sleep number bed to very soft.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Richard A
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Richard A, Thank you for taking the time to submit our review. We appreciate your business and loyalty. We do have a great staff and the morning crew is rock stars. Come back and see us soon. Travel Safe, Chris Johnson General Manager More 

Colorado Springs, Colorado
1 of 5 stars Reviewed 1 week ago

Scheduled trip online on April 13, 2016 for July 15-17, 2016. Received email confirmation of total. When I check-in my total was higher. Hotel promised twice to adjust fees but didn't & billed my account higher fee.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank deloresc706
Downers Grove, Illinois
Level Contributor
94 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

Front desk staff was friendly, staff in the restaurant were all excellent. The beds had a special device to adjust the level of soft/firm, but no matter what I did, I found the bed very uncomfortable. My husband did not like the bed either.

Helpful?
Thank Karen S
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Karen S, Thank you for taking the time to submit our review. We do have a very friendly staff that is truly dedicated to hospitality. I apologize that you did not enjoy our beds. The beds are a select sleep product and sometimes they do take a little to get use to them. I hope you come back soon... More 

Level Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Recently in the area for vacation and stayed here the entire week. Though we spent more time out of the hotel than in, great facility, pool, spa, workout room, dining with a breakfast special for $9.95. This is what I come to expect of Hilton properties. Great staff.

Helpful?
Thank Rick G
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Rick G, Thank you for taking the time to submit our review. We are glad you liked the hotel and the amenities we have to offer. Our staff is great!!! I can’t say enough about our staff, they are caring and genuine in the field of hospitality. We hope to see you again soon. Travel safe, Chris Johnson General... More 

Trevose, Pennsylvania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

For quick business overnight, HGI Rapid City is in a great location - lots of dining choices nearby and near the mall. Attentive staff, on site restaurant, Wifi was fast enough and rooms/hallways were quiet.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank bbcheme
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear bbcheme, Thank you for our review and choosing us as your overnight home away from home. We are close to I-90 but we have a buffer from the interstate noise. We do have a great staff and a really clean hotel. We hope to see you again soon. Safe Travels, Chris Johnson General Manager More 

Bloomington
1 review
5 of 5 stars Reviewed 1 week ago

Great amenities, efficient staff, nice beds, tasty and good value for breakfast. We only stayed the one night on our way west, but it definitely made a great impression. We will make sure to stay here again if we're ever in the area.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 112joshuap
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear 112josuap, Thank you for taking the time to submit our review. We are glad you found us for the one night and we hope to see you again real soon. We are glad you enjoyed the hotel and the amenities that we have to offer. We hope to see you again, soon! . Travel Safe, Chris Johnson General Manager More 

Sandusky, Ohio
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Newer looking property with a beautiful lobby/common area. Room and facility were clean, beds comfortable, staff friendly and helpful. Lived up to what was expected out of a Hilton. (Was only $5/person to add breakfast when booked as a package at time of reservation) Pool area was really nice (small, though).

Helpful?
Thank Melsuzylu
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Melsuzylu, Thank you for our review. We are glad you stayed with us and enjoyed the amenities we offer. To add breakfast for $5 is a screaming deal. I would like to see more hotel guests use it. We hope you come back soon. Safe Travels, Chris Johnson General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Business Center with Internet Access
Official Description (provided by the hotel)
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 

Additional Information about Hilton Garden Inn Rapid City

Address: 815 East Mall Drive, Rapid City, SD 57701
Location: United States > South Dakota > Rapid City
Price Range: $118 - $351 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Hotel Rapid City
Hotel Style:
#5 Romantic Hotel in Rapid City
#9 Business Hotel in Rapid City
#10 Family Hotel in Rapid City
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