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Hilton Garden Inn Rapid City

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Hilton Garden Inn Rapid City
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1,071 Reviews from our TripAdvisor Community

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Showing 1,065: English reviews
Fredericksburg, Virginia
Level Contributor
109 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Decent enough Hilton Garden Inn. Hotel is showing its age with cracked grout and caulking in the bathroom. The shower stall really needed a good scrubbing in the corners and walls. Breakfast is $9.95 per person unless your room rate included breakfast coupons. Breakfast offerings were plentiful and tasty. The chef who makes the omelettes does a very nice job... More 

Helpful?
Thank tgd721
Knoxville, Tennessee
Level Contributor
858 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 206 helpful votes
1 of 5 stars Reviewed 5 days ago NEW via mobile

I don't even understand how people would give this hotel 4 or 5 stars. It is incredibly dated. Red and orange everywhere ( two horrible hotel color choices). We checked in late. I had to wait over 8 minutes for someone to even come to the front desk. I had to go back to the front door and call the... More 

Helpful?
Thank SmurfySmurfette80
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear SmurfySmurfette80, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a... More 

Carmel, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This Hilton Garden Inn is right off the highway and close to many restaurants and shopping areas and other amenities. The hotel is in beautiful shape, and the guest rooms are very nice. We have stayed there two different occasions now and have been please both times.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Connie F
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Connie F, Thank you for our feedback. We appreciate your business and we are glad you choose us. We do have a great location which is easy on and off of the interstate. It makes a great place to call home base when visiting the Black Hills. We hope to see you again soon. Safe Travels, Chris Johnson General... More 

Edina, Minnesota
Level Contributor
31 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

This was a great hotel...almost had five stars. Very clean and great rooms. Newer hotel. Room 303 had two queens and a pull out, great for a large family. Here was the problem: weird one ring phone calls: one at 5am and one at 5:15. We finally took phone off the hook. We did not order a wake up call.... More 

Helpful?
Thank SWKnapp
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear SEKnapp, Thank you for our review. I apologize for the disrupting phone calls in the early hours of your stay. Our brand doesn’t offer breakfast in the room rate but for the $10 you get fresh cooked breakfast. The offerings are much better than one that is included in the rate. We offer cooked to order eggs and Omelets,... More 

Lacey, Washington
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I have been traveling across the country and have stayed in many hotels the past 2 weeks and I will stay these beds hands down were the best. Check in was great and staff was friendly and told us about a love pizza place to try and it was delicious. They also have on site dining as well.

Helpful?
Thank brookestephens54
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear brookestephens54, Thank you for taking the time to submit our review. We do have an outstanding staff that is here to help. We have a great hotel with great amenities to go along with it. Our culinary team does an outstanding job. We hope to see you soon. Travel Safe, Chris Johnson General Manager More 

Memphis, Tennessee
Level Contributor
224 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 141 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our party of three adults spent two nights here while seeing a bit of the Black Hills. While I know DE's on TA recommend you stay in Keystone or Hill City, after seeing both of these towns during our time in the area, we were glad we'd chosen Rapid City. Keystone in particular is your average tourist trap type town... More 

Helpful?
1 Thank Deb62862
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Deb62862, Thank you for our review and informing future guest about the area and our hotel. We do have a great location for home base while seeing the sights in the Black Hills. We hope to see you again in the future. Travel Safe, Chris Johnson General Manager More 

Mantachie, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This was a great hotel to end our trip across Wyoming and South Dakota. They did everything to make us feel welcome. The convenience of the location and ease of access to interstate made it very accommodating for us.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Janice Y
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Janice Y, Thank you for our 5 bubble review. That means a lot to us. We are glad you enjoyed the hotel and the area. Our staff is outstanding and they strive for perfect hospitality. We hope to come back and see us soon. Travel Safe, Chris Johnson General Manager More 

Wichita, United States
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean, nice location, older facility, well kept. Would recommend a room away from roof top air handlers on 2nd floor. Noise penetrates windows near by. Rated value poor as I had to go to Rapid City, week before Sturgis Rally, prices were over inflated.

Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Lori O
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Lori O, Thank you for our review. We do appreciate your business and I hope you come back to Rapid City in the near future. Safe Travels, Chris Johnson General Manager More 

Arlington Heights, Illinois
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Hilton Honors / Hilton Grand Vacation member. Hotel was very pricey and on the lower end of average. Paying because it's high tourist season & this was a last minute trip. Note: front desk staff was very courteous. Room appeared to be recently remodeled. Bathroom was nice but fan didn't work which stinks because I like white noise. No extra... More 

Helpful?
Thank Trish P
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Trish P, Thank you for taking the time to submit our review. We want to thank you for letting us know how we did. It appears that we fell short in delivering a great stay for you. I apologize that we were “just ok”. We strive to be higher than that rating and our team goes beyond to be... More 

Oshkosh, Wisconsin
Level Contributor
33 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

Very nice Hotel as you pull up to the door. It's very clean and up to date from top to bottom. Great staff that's willing to help.. Airport shuttle that will pick you up . The food was fabulous and the breakfast was awesome as well. Nice room with tv, large king size bed that I didn't want to get... More 

Helpful?
Thank Y3850DWkevinh
Chris J, General Manager at Hilton Garden Inn Rapid City, responded to this review

Dear Y3850DWkevinh, Thank you for taking time out of your busy day to submit our review. We are pleased to see you enjoyed the hotel and the amenities that we have to offer. We do have a great staff throughout the hotel. We hope you come back and see us soon. Safe Travels, Chris Johnson General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
The Hilton Garden Inn Rapid City hotel in South Dakota is conveniently located just off of I-90, at either exit 60 to mall drive and then west .5 miles of exit 59 to mall drive and then east .1 mile. We are centered in the middle of famous shopping, convenient location and within minutes to many Black Hill attractions such as Mount Rushmore and Crazy Horse. ... more   less 

Additional Information about Hilton Garden Inn Rapid City

Address: 815 E Mall Dr, Rapid City, SD 57701-7871
Location: United States > South Dakota > Rapid City
Price Range: $106 - $282 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Rapid City 3*
Number of rooms: 121
Reservation Options:
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Also Known As:
Hilton Garden Hotel Rapid City
Hotel Style:
#5 Romantic Hotel in Rapid City
#9 Business Hotel in Rapid City
#10 Family Hotel in Rapid City
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