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Country Inn & Suites By Carlson, Sumter

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Country Inn & Suites By Carlson, Sumter
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160 Reviews from our TripAdvisor Community

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Showing 159: English reviews
Saint Matthews, South Carolina
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

The customer service was excellent. The hotel was in the middle of renovating, but it was not an inconvenience. The bed was very comfortable. The walls are very thin, because you can hear people walking around in their rooms, but that was a minor inconvenience. The hotel needs more parking spaces. The sandy area in front of the hotel could... More 

Helpful?
Thank Sweetness01
Clayton, North Carolina
Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago via mobile

This was our second time staying at this location and both times, rooms were clean, staff was friendly and breakfast was ready to go in the a.m. They were doing some painting and other improvements but we had a Great stay!!

Helpful?
Thank portia86
Management response:

We at Country Inn and Suites in Sumter SC want to thank you for the feed back and the review. We are happy that you and your fellow church family enjoyed the stay with us. We look forward to another opportunity to welcome you soon to our RENOVATED and FRESH hotel. Harshad Desai More 

Charleston, United States
1 review
1 of 5 stars Reviewed 2 weeks ago

Very run down, dirty and just all around gross. I strongly believe this hotel is overpriced as well. I was basically forced to stay here since the other places were full. I wouldn't recommend this place to my worse enemy, that's how bad it is.

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank Geron H
Management response:

We are so sorry for the inconvenience. Your concern and issues have addressed and proper actions been taken. The hotel is under going a major renovations and upgrades. We look forward to an opportunity to welcome you to our RENOVATED facility soon. Thanx again. Harshad Desai More 

Travelers are raving about these Sumter hotels

2 reviews
1 of 5 stars Reviewed 4 weeks ago

The manager at Sumter outright lied about our stay through priceline. When we arrived in our room, the desk computer chair was completely broken, the toilet ran nonstop, the toilet seat was broken, the dresser drawer broken and room was not clean. I told front desk. 2 days passed by, no room cleaning, no chair fixed..... nothing. The lobby and... More 

Helpful?
Thank Paul T
Level Contributor
6 reviews
1 of 5 stars Reviewed August 10, 2016 via mobile

We have stayed at Country Inn and Suites before, including this one, and never had a bad experience. As a matter of facts, we preferred them because of their smoke free, pet free policy, having 2 daughters with allergies. Unfortunately, this time our experience was very disappointing. The first of 5 nights, we find signs up everywhere for ongoing remodeling,... More 

Helpful?
Thank Nilca M. W
Management response:

We are so sorry for the inconvenience. We are under going a major RENOVATION which will soon be over. We look forward to an opportunity to welcome you soon to our renovated and fresh hotel, soon. Thanx for the feed back, Harshad Desai More 

hr1487
Level Contributor
148 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
3 of 5 stars Reviewed August 5, 2016

This was a quick visit (only about 6 hours). The bed was comfortable and the room was clean as was the hotel. There's an indoor pool that I couldn't take advantage of. If you're looking for a quick bite or a drink the Applebees is within walking distance (as are several other options). Front desk checkin staff was polite and... More 

Helpful?
Thank hr1487
Management response:

Thank you for the feed back. Your concerns have been addressed. The hotel is undergoing a major renovation which will soon be over. We look forward to an opportunity to welcome you to our RENOVATED and FRESH hotel, soon. Harshad Desai More 

Fort Mill, South Carolina
Level Contributor
65 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 27, 2016 via mobile

We were staying in Sumter for one night and when looking for a room I found that either prices were outrageous for the night we needed, booked or just horrible reviews. The Country Inn and Suites was located less than a mile from where I needed to go and was pretty in the middle as far as prices and reviews... More 

Helpful?
Thank BrittanyP38
Management response:

We thank you for the feedback and your time. We look forward to an opportunity to welcome you to our fresh and RENOVATED hotel soon. Harshad Desai More 

Fort Worth, Texas
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed July 11, 2016 via mobile

Although they were under construction, that should be no excuse for dirty rooms!! Carpet was filthy with gum, cigarette burns and black stains. The walls had black marks and a few what looked to be like blood stains. The pull out sofa had dirty sheets still on the bed. Called to get fresh sheets, no one showed for 15 minutes,... More 

Helpful?
1 Thank chava_lite
Management response:

We are so sorry for the inconvenience. Your concerns and issues have been addressed and corrective measures taken. We look forward to an opportunity to welcome you to newly RENOVATED and upgraded facility soon. Thanx for your time and very valuable suggestions. Harshad Desai More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Country Inn & Suites By Carlson, Sumter

Address: 2491 Broad St, Sumter, SC 29150-1820
Location: United States > South Carolina > Sumter
Price Range: $86 - $137 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Sumter 2.5*
Number of rooms: 65
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