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Holiday Inn Express Charleston-Summerville

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Holiday Inn Express Charleston-Summerville
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142 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Reviewed 2 days ago NEW

As an employee of IHG it is certainly hard to write a bad review about another property. I was put out of my home for a couple weeks, and at first everyone was nice. We didn't bother anyone, and we cleaned our own room. However, one day my daughter was cleaning and came across a NEEDLE in our room and...

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Helpful?
Thank Sharon G
Lincoln, United Kingdom
Reviewed 1 week ago

Staff were very friendly and welcoming, the lobby area is so wonderfully decorated in very modern tones and accessories but once up in the room it's like two different places, such a let down. The room was so dated that we thought we'd stepped back in time a decade. The areas definitely do not gel. I hope there is a...

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Thank Ipkiss1066
Raleigh, North Carolina
Reviewed 3 weeks ago

Came for a weekend. Previously lived in the Summerville area for a number of years, and in fact, the Country Inn and Suites next door to this property was my home away from home for a few months while relocating about 12 years ago! Having said that, for whatever reason, hotel rooms were scarce for this particular weekend and as...

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Helpful?
Thank jbrooksws
Rohan C, General Manager at Holiday Inn Express Charleston-Summerville, responded to this review

Dear jbrooksws, We appreciate your feedback and deeply apologize for lack of satisfaction and cleanliness during your stay with us. We have just completed a major renovation at this hotel to exceed the expectations of our guests and that is our ultimate goal. We are in the middle of replacing our chairs in the guest rooms so please accept our...

Woodbridge, Virginia
Reviewed 4 weeks ago via mobile

Stayed here over a weekend. I'm an IHG member and generally stay at those properties when able. In my opinion, this property is nowhere near the IHG standard. I'll start with the good: The lobby is new and looks pretty good. The room was pretty large, had a small fridge and a Keurig with some coffee. The front desk folks...

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Helpful?
Thank Andrew W
Rohan C, General Manager at Holiday Inn Express Charleston-Summerville, responded to this review

Dear Andrew W, Please allow me to offer my apologies for lack of satisfaction during your stay with us. We are completing a punch list from the major renovations earlier this year as we change our brand on December the 15th. Please contact me directly and to allow me an opportunity to offer you my apologies and serve you again....

Venice, Florida
Reviewed September 26, 2016

It appears the hotel has been recently remodeled (and some finishing work is still be done)....but everything was clean and comfortable. The bed was very comfortable but the bed linens didn't fit the bed properly and kept sliding off the corners of the bed. The Internet was okay (but kept dropping the connection frequently). We didn't make breakfast (over at...

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Helpful?
Thank hallpau
Rohan C, General Manager at Holiday Inn Express Charleston-Summerville, responded to this review

Dear Hallpau, Thank you for providing an excellent five star review and helpful detail. We appreciate your business and your feedback. We apologize for the slow internet and linen fitting issue with your bedding and we can certainly rectify that in the future. We hope that you can experience our full hot breakfast next time and we hope to see...

Charlotte
Reviewed September 9, 2016 via mobile

I have stayed here quite a few times and really like the place. Beds are comfortable, price is right, breakfast is good. Nice pool and nice overall look in the common areas. Highly recommended hotel. Walking distance to gas station, Walmart, plenty of eat in restaurants.

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Thank B W
Rohan C, General Manager at Holiday Inn Express Charleston-Summerville, responded to this review

Dear B W, Thank you for the excellent review and we are very appreciative of you staying with us as our repeat guest. We are happy to see that you really like our hotel. Thank you for spreading the good word to your friends and family and we expect to see you again! Sincerely, Rohan Chopra General Manager

Reviewed September 7, 2016

We spent 2 nights here to visit family. There was a computer issue for someone who made a reservation only, there are 2 people working the desk and one of them was just standing there. 30 minutes later we get to check in, I wasn't greeted as a priority club member. We went out the next day and after returning...

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Thank Heather G
Rohan C, General Manager at Holiday Inn Express Charleston-Summerville, responded to this review

Dear Heather G, Thank you for staying with us at the Holiday Inn Express in Summerville and for your review on trip advisor. We are apologetic for the housekeeping misses and for the lack of service at front desk. We know that we can improve both of these areas in short order and would appreciate an opportunity to discuss this...

Alabaster, Alabama
Reviewed September 4, 2016

We just stayed one night. After looking at reviews for several properties in the area that were less expensive, I found this to be perhaps the least offensive. The other properties seemed to have problems with mold, neighborhoods(trains and heavy traffic) and questionable clientele. I was pleadesed to see a fresh, modern looking space when we walked through the door....

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Thank Skip B
Rohan C, General Manager at Holiday Inn Express Charleston-Summerville, responded to this review

Dear Skip B, Thank you for staying with us at the Holiday Inn Express in Summerville. We appreciate you taking time to give us your review and for your feedback. As you pointed out, we have been recently renovated with fresh and modern looking lobby and public space. This leads us to a very detailed punch list for our contractors...

Koronowo, Poland
Reviewed August 31, 2016

We stayed there for two nights while visiting Charleston. Lobby and breakfast area was just renovated so it looks great. Room was also very nice. It was't the biggest room we have ever had but still very clean and modern. After a few minutes after check in they got us rollaway bed which we needed. Pool was also clean and...

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Helpful?
Thank Maciexx
Rohan C, General Manager at Holiday Inn Express Charleston-Summerville, responded to this review

Dear Maciexx, We very much appreciate your 5 star review and for being our guest at the Holiday Inn Express in Summerville. As you noted the hotel lobby and breakfast area are nicely renovated and we appreciate you for pointing that out to our future guests. Your recommendation means everything to us. We hope will visit us again when you...

Reviewed August 22, 2016 via mobile

I have nothing bad to say about this place very clean good breakfast had lots of options. Pool was nice and clean. Every one was very friendly and helpful. Bed are ok and pillows are nice. Overall a very nice experience with this places and in walking distance to Cracker Barrel.

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Helpful?
Thank Heather R
Rohan C, General Manager at Holiday Inn Express Charleston-Summerville, responded to this review

Dear Heather R, Greetings from the Holiday Inn Express Summerville! Thank you so much for sharing your appreciation of our hotel, service team and facilities. We are very glad to hear that we could offer an overall satisfactory experience to you. We are looking forward to your repeated visits and hope to serve you again very soon. Sincerely, Rohan Chopra...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free Breakfast
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Meeting Rooms
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Charleston-Summerville, South Carolina...fondly known as 'The Flower Town in the Pines.' This historic village combines sophisticated shopping as well as charming and eclectic restaurants with a kind of hometown hospitality you thought had disappeared forever. The Holiday Inn Express Hotel Charleston-Summerville is conveniently located off Interstate 26 and Highway 17-A at exit 199A, with accessibility to Historic Charleston, plantations, golf courses, local beaches and other attractions. The Holiday Inn Express Hotel Charleston-Summerville is located 12 miles from the Charleston International Airport. Our hotel features 123 guest rooms that feature microwaves/refrigerators meeting the need of the corporate, group and leisure traveler. A brand new exercise room is on site and the hotel is equipped with free wireless high-speed Internet in every guest room. A pet friendly hotel, the Holiday Inn Express Hotel Charleston-Summerville welcomes all furry friends. Please review our pet policy when checking in. The hotel has facilities that are accommodating up to 200 persons, our staff specializes in meetings, weddings, reunions or any special event you may have. This great town of ours will soon become one of your favorite places to visit and the Holiday Inn Express Hotel Charleston-Summerville gladly welcomes you. ... more   less 

Additional Information about Holiday Inn Express Charleston-Summerville

Address: 120 Holiday Dr, I-26 Exit 199A, Summerville, SC 29483-7312
Location: United States > South Carolina > Summerville
Price Range: $110 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Charleston-Summerville 2.5*
Number of rooms: 123
Reservation Options:
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Also Known As:
Holiday Inn Express Charleston-Summerville Hotel Summerville
Holiday Inn Summerville
Holiday Inn Express Summerville
Summerville Holiday Inn
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Questions & Answers

Here's what travelers have asked, with answers from Holiday Inn Express Charleston-Summerville staff and other travelers.
2 questions
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New York
Atlanta, Georgia
over a year ago

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Questions? Get answers from Holiday Inn Express Charleston-Summerville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Make sure your room has been cleaned - also make sure you have a chair or sofa”
 of 5 bubbles jbrooksws, 3 weeks ago | Read review
“I would have to guess the a room on the 3rd, 4th or 5th floors would be quietest.”
 of 5 bubbles 758skipb, Sep 4, 2016 | Read review
“The most amazing staff ever! ! Perfect! "Staff is perfect"”
 of 5 bubbles jrgriley17, Jul 7, 2016 | Read review
“Stay away from elevator .ice machines and washer dryer rooms”
 of 5 bubbles tallman, Jun 29, 2016 | Read review
“HIE club members get a rate discount and free wifi. Its free to join at their web site”
 of 5 bubbles ericbreuer, Jun 8, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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