Stayed here for a family gathering Post Lockdown and it was alright. Not great, not outstanding but better than average. From the Charleston airport ground transport (taxi/Uber) is non existent or very difficult. The hotels proximity to shopping and dining is car not walking distance. Limited cleaning and service to patrons is blamed on Covid. The breakfast service included was just marginal, not service with a smile. The room was large, comfortable and above average. Had to wait two days for delivery of sheets for the sofa bed. The fire pits, bar and exterior areas were nice and service was good. Front desk assistance was marginal to poor. So it was just okay.
Go see Patricia and staff for an awesome breakfast. Made to order omelet and they are amazing. The staff is always friendly. The buffet is not self serve yet but the staff will help you and feed you excellent food and professional service
We had to travel this week for a funeral, otherwise we would still be quarantining. My child is not old enough yet to be vaccinated. Staff "wear" masks either down around their chins, or not covering their noses, even though there are signs throughout the hotel saying they are mandatory. The last night of our stay, our children found that the room they shared was INFESTED with ants. All through her clothes. In her bed. This of course happened at midnight. Kids ended up sharing our room for the night. I showed the video to the staff at checkout. They said 1) they believed us because it happened the year before; and 2) that a manager would call us to make amends. We have not heard from a manager yet. I would not stay here again.
I sent a work crew from Northern Wisconsin to do a printing press installation in Summerville. Starting with the booking through Kim and then the rest of the staff, my crew was treated extremely well. They were able to grill out most nights and play corn hole while filtering a few brews. Definitely would go back if we have more work in the area.
My husband and I stayed for two weeks and felt we were extended family. Every single employee was friendly and customer service oriented. Matt, the amazing bartender, was so helpful in selecting drinks and delicious Hors d’oeuvres. This was definitely like home!