I had to stay with you during a business trip . I was more than amazing at the ability to be able to sleep as well as being able to do what I needed to do for work.I was even able to take care of a lot of business outside of work.
This site is new and in the heart of Somerville. It was very clean and maintained. I used the auto check in and out and used the digital room key. I would definitely return for my next visit. The staff for the breakfast and evening social were super. I also enjoyed the evening live music.
Our family had plans to visit here overnight and head to our winter residence. Due to inclement weather dealing with the ferry leaving the Outer Banks of NC, we had to extend our trip by adding one more overnight. It wasn’t the worse case because we have friends that live nearby the hotel and where we had dinner…not far from the hotel, that made everything much more fluent with very little stress involved. Outside of the hotels premises, the ongoing city of Summerville is growing by the month. Our room was very nice and we loved how big it was! Especially when you travel with pets and your own pet doesn’t weigh over sixty pounds. I can suggest to anyone visiting the city to stay here if you can. If not there are other hotels to stay at and sleep in without traveling too far. I know Summerville is a growing city and the traffic is getting more congested and there public business building built by the year. On that note, that also means more restaurants as well.…
The staff here is awesome, my hat goes off to Natalie who works as a server, great attitude and warm smile everyday. Front desk is phenomenal, guest service has two that I give phrase to Lakeisha and Kari. Can’t ask for better guess service at its finest
The food was on point and the rooms are clean and everything you need I love it I will be back next year the only thing that wasn’t good is they only do dinners on Wednesday nights only not sure if they will change it to every night other than that a great place to relax
My name is Leroy Fowler I stayed at the Hilton Garden & Homewood Suites for a week vacation. I would like to thank Ms. Natalia Troyo for her great service and beautiful smile. Ms. Troyo was friendly and very attentive to my needs I really appreciate her service.
The room had an horrible smell… the staff was very nice.. pool area was nice .. the hotel is pet friendly, I love animals but you have to Deodorize!! And clean the room. Other than that I really enjoyed the food and bar
I’ve been staying at this hotel for 9+ months now and the staff continues to be helpful and friendly. Kari and Katie are two constants that are incredibly kind and have solved every issue I’ve had. Every time I see them they’re personal and don’t hesitate to smile and ask if we need anything. Part of the reason we continue to stay at the Homewood is because of the staff; couldn’t be more happy about our experiences so far.
I would like to thank one of the receptionists, Anna G, for an excellent service provided and great help during my stay at the hotel. She went above and beyond, and as a Diamond member, I truly appreciate that. I will keep coming back to this hotel, specially thanks to her.
Even though this hotel was located far from my targeted destination, I selected it because it is a newish Homewood Suites. However, it’s disappointing when a new build fails to provide adequate service. Considering this hotel opened immediately before the pandemic (Mar 2020), you would think, given the lack of tourists, the property, or more specifically, the room, would be in better condition. Check-in: I checked in at approximately 4 PM for a 3-night stay. The young lady at the desk was efficient, friendly, and provided information on available amenities. I’m sorry I didn’t her name, but she was great. Room 701: I had a 1-bedroom king suite. The living space contained the obligatory couch, chair, end table; and the kitchen area had a small table and two additional chairs. The interior design was the usual sterile, warm to cool inviting colors. The microwave was perfect for reheating tea, but the outdated tea/coffee maker left a lot to be desired: the reusable plastic filter smelled of too many uses and stale coffee. The kitchen was bereft of any cooking utensils so if you’re planning to cook, you might want to investigate whether they offer any cooking tools. (There was one useless pot in the cabinet, but nothing else was available.) Paint was peeling around the door frame on the bedroom side of the wall. How anyone could miss that remains a mystery. The toilet and shower shared a room with poor, yellow lighting. I also noticed rust on the curtain rod in the shower. The housekeepers left a sufficient number of towels and if you needed more, you had to request them. At this hotel, daily housekeeping was not an option. I was able to obtain additional towels from a double queen room (see later in the review). One bright spot? The suite had sufficient electrical outlets (at the table in the kitchen area; at the desk in the bedroom; and at the nightstands) for my multiple electronics. That was a big win. The bedroom contained a king bed (too soft for my back) and a desk. Why Hilton has decided to move the desk into the bedrooms for new builds remains a mystery. It makes no practical sense. I’ve also noticed that may rooms in the newer Homewood Suites are no longer full suites. They are (often) open concept king or double queen rooms, and the separate living spaces distinct from the bedrooms (i.e., separated by a door) are slowly disappearing. Calling it a Homewood ‘Suites’ is a misnomer. In fact, the double queen room where I had to shower (see later in the review) was not a suite at all. It was a standard double queen room. Prior to leaving that first afternoon, I noticed the tub faucet was dropping and it made an annoying noise. Otherwise, I would not have noticed. I called the Front Desk, engineering arrived, and “repaired” the faucet so that it was no longer dripping when I left the room. When I returned later that evening, there was no water in the shower. Nothing. Zero. It dribbled out of the tub faucet, but any pressure was completely gone. A call to the Front Desk; an employee stopped by; had to go down to the Front Desk, etc., etc. Long story short: My room category (a king suite) was not available for a room switch. Because I declined a smaller room, the workaround was that I could shower in another room (a double queen) and return to my king room to sleep. Crazy, but OK. Note that the key card to the queen room was not working. Either, I had to call the Front Desk for someone to unlock the queen room when it came time to shower or I had to prop open the door, which is what I did, using a towel. Silly, but it is what it is. The next morning, I did computer work in my room. As I prepared to leave around 1:30 PM, I realized NO ONE had called or come by the room to address the non-working shower. I went down to the Front Desk and spoke with Katie (pleasant, polite, patient, hugely professional and correctly called me out when I raised my voice). She said she saw the email from last night regarding the room issue, and that the director of rooms/operations was on site. At that time, she called, let voicemails, and texted the operations guy. No response. Really? I sent an email to the General Manager and the director of rooms/operations. Finally, the director arrives, blah, blah, blah…. It was the same circular conversation I had with the GM: “Someone dropped the ball…,” blah, blah, blah… It’s astonishing that I had to follow-up to ensure the shower would get repaired. I was really surprised that by 1:30 PM that NO ONE reached out about the shower. How does that happen when “they” were sent the information via email the previous night?? Maddening. I left the hotel, and the shower was repaired in my absence. Though, the tub faucet was still dripping when I returned as I noted to the GM in my conversation with him in the early evening. Was it a lack of oversight coupled with challenging management through all levels? As I mentioned to the GM, once something goes wrong (and certainly something as significant as no water in the shower) and no timely management follow-up, there is no recovery. The hotel is owned by Low Country Hotels, LLC (North Charleston, SC) and while they may fly the Hilton flag as a franchisee, this avoidable incident speaks to local management or the lack thereof. The crew who delivered the cheese plate were pleasant and regretful, but I was unmoved by the gesture. “Thank you” for the cheese plate, wine (which I do not drink) and additional bottles of water, but too little too late and well after the fact. My last point about this fiasco: The next morning, I decided to sleep-in. However, there’s a knock on the door at 8:15 AM. I’m guessing that since I didn’t get out of the bed fast enough, engineering opened the door and entered the room! Really?? They came “urgently” to repair the now dripping shower faucet, but no follow-up the previous day when the shower wasn’t working at all? It was laughable. :-) Oh. The thermostats made ZERO sense. Likely I wasn’t bright enough to understand how to use them. In the bedroom, the wall thermostat was not connected to the unit under the window. ??? I realized that to control the A/C in the bedroom, I had to manipulate the controls on the unit under the window; not the wall thermostat. That took a day to figure out. :-) By the end of the second day, I realized that the unit under the window in the living room never kicked on. I think, but not sure, the thermostat on the wall in the BEDROOM controlled the unit in the living room. It made no sense. Other than using a treadmill, I didn’t venture beyond my room and the Front Desk so I can’t comment on any other areas of the hotel. I never had breakfast; and dinner was an option (I think). I had all meals off-site. As the pandemic continues, the food available at hotels at this price point isn’t worth the effort. Not the worst hotel stay I’ve ever had. As the write this, I continue to be amazed by the lack of urgency to repair the shower or options to remedy the situation. Collectively (with a few exceptions), most of the staff seem to exist in a fog. The general response seemed to be “Things happen. Deal with it.” Especially the second guy from engineering on the second day (not the first guy from engineering on the first afternoon – he tried to be helpful). As my father would say: “You get EXACTLY what you pay for.” And this was a fitting example. :-) On my next visit to the area, a return to this hotel isn’t possible as there are other options in the area. Note to self: avoid any hotel owned or operated by Low Country Hotels, LLC. To the Homewood Suites Summerville: No need to follow-up with any message or comment. It didn’t work out for me, no one died; just a terrible experience; it’s (thankfully) over. I enjoyed the tennis; disliked the hotel.…