I would’ve liked to of written good review. When we arrive we went to the store and stocked up on refrigerator and freezer items. We put them in the refrigerator only to find it was not cooling. We called maintenance and they were there within 30 minutes. They told us it was fixed, but at two in the morning we saw that everything had melted. We had to throw away $100 worth of food. We were told by several owners that they should have taken care of this.The beds in the unit we stayed in were extremely firm and more like sleeping on boards. The unit was nicely furnished, but we would not recommend staying there again. The Beds made it very hard to sleep or get comfortable.
Went with a group of friends and stayed in a Penthouse 4 bedroom in Indigo building. Views were amazing. Beach and parking ramp are right outside the Indigo building so everything is steps away. Loved the view and the balcony was incredibly large. Pools are ridiculous with a swim up pool bar. Definitely would stay again. Barefoot Landing is right down the street along with other attractions and entertainment.
Brittaney was very helpful and great during check in with assisting us with everything We needed and with getting our room switch to a higher level floor. She had great customer service and patience. Thank you Brittaney
Accommodations were spacious, spectacular view of the coastline from the North Tower. Would recommend floors 6-14 for this view. Breakfast buffet a delicious and filling option. The patio, pools, hot tubs, and swim up bar were luxurious. Staff were all friendly. Location was perfect for fine & local dining. Booking golf through the hotel website was easy and a nice selection of area courses. We would definitely stay here in the future.
My family and I had a wonderful and relaxing stay at North Beach Resort & Villa. Minutes away from restaurants and entertainment. Lots of fun for my grand baby in the pool, playing games and enjoying the slide.
This resort exceeded expectations. From the moment we checked in (4pm as instructed) we were given great service. We stayed in the towers overlooking the beach and pools. The furniture was a little worn and chipped but I’m not here for the furniture. The beds are pretty hard too. But I don’t let that affect the review because it’s still worth the stay. We are up daily around 7-8am with young kids and hit the beach. Chairs are already out. All the pools are being cleaned at that time as well. I watched from the 18th floor patio all the hard working groundskeepers. Staff is very attentive.
We will never be back. We were promised a certain room. Called the day before to make sure everything was lined up. Was told my room was reserved for us. We drive 6 hours to get here. When we get here we are told we can't have the room. Was treated like I lied about speaking to anyone about wanting a certain room. Was told they don't guarantee certain rooms. We paid 1700 for 3 might because I was told we were getting this room. We brought friends with us this time bragging on how nice everything was here only to be let down and treated like a liar. We will never come back. Your staff ruined our trip and I had to pay 1700 to be pissed off while here
Excellent customer service! Beautiful rooms and views. Spacious. Many pools and hot tubs to accommodate the multiple guests. Pizza was delicious. Someone hit our car in the parking deck and the staff was quick to get us the help and video we needed. Definitely coming back next year!
Terrible. Would never stay again. Bought the "Worry Free Vacation" insurance. A 6 year old, 32" TV was accidentally damaged. After reporting it on Friday, on Sunday we were very aggressively demanded to sign a receipt for $400 or be trespassed from the property. When I questioned what the insurance I paid for was for, they illegally entered my room with two armed probation officers in an effort to intimidate me. After I refused to sign, they then called a real myrtle beach police officer who very respectfully and professionally stood outside my door and offered us the two options based on the request of the property. Because of the way we were already treated, we made the decision to leave the property and stay elsewhere.
When my husband & I were looking for a condo at the beach to celebrate my birthday we came across Penthouse #14 on the 20th floor located in the Jasmine Tower. What really sold us when we viewed the condo online was the amazing master bath shower...it was HUGE, and a 2 person shower! I might add that the condo was beautifully decorated and seemed to have everything we like in a beach rental....BUT, LOOKS ARE DECEIVING!!! Immediately after we arrived, we noticed that it was impossible to connect to the resort wifi and it really took another full day to get an adequate signal. Next, we opened the ironing board to iron clothes to go out to dinner to celebrate my birthday, but the board broke off the hinges and was nearly impossible to use. We had no wifi so unable to send a message/text to the owner/manager to replace this ironing board. No phone number was given to contact her either. When we were able to send a message to the owner, it took another day before she replied and replaced it. We noticed lots of gnats around the sliding glass doors to the balcony in the living room & master bedroom....inside & out! This made it very difficult for us to enjoy the balcony because of the constant gnats around! Also, the living room sliding glass door was extremely hard to slide open (hurricane code impact glass) or not, it usually took 2 people to open the door most of the time making us having to go in & out of the sliding glass door in the bedroom all the time even though that door had numerous gnat on it too! We also were unable to get the master tv to work and unable to get any sound with the remote either. I want to mention that the dishes in the dishwasher did not come out clean even though it said clean at the end of the cycle. My husband & I ALWAYS clean & rinse off the dishes to be placed in the dishwasher wherever we stay and at our home. We did use it again and read from a later review of this condo that the dishwasher was broken but no note or mention was given to the next renters. There were a few good things about our stay at the condo worth mentioning...was that it does offer great views of the ocean, beautiful beaches with wonderful pool amenities. Also, I did have fun celebrating my birthday several times at several great restaurants in the North Myrtle Beach area. One other good thing was...we loved the flooring throughout the condo and took photos and came home with a plan to change our kitchen flooring to something similar to what we saw in the condo. A final note: My husband & I realize that when you travel and stay in other people's home that things happen and sometimes things don't always operate as they should but it looked like since we complained we got back some harsh, rude & defensive remarks from the owner/manager. In the past at various places we have stayed and we have travelled a lot, we have NEVER had an owner speak to us in this tone! If anything, they were always apologetic and tried to remedy any situation that occurred during our stay...BUT NOT THIS TIME! I love doing the reviews whenever we travel and am always brutally honest and will dish out the praise when needed and will also "tell it like it is" so someone will heed my comments. In cases like this, we NEVER visit the same place twice!!…