Shakia and Vertiz were so friendly upon arriving after a long travel day. They handled everything perfectly and put a smile on my face. They signed me up for the IHG app and also gave me some cold water for my room. Excellent service.
I was here 2 nights. The place seemed very clean, open, and bright. My room on the 5th floor looked out on the minor league baseball park and its area, which has lots of people, and is a nice view. The bed was very, very comfortable. I loved the rooftop bar, Jackson's Bluff, with its views and great bar staff. The workout room was well equipped also. I could have stayed a week here and not gotten bored.
My wife and I planned a weekend for our 1st year Marriage anniversary. My wife wanted to be close to water for personal reasons. I choose this hotel because it did not require traveling and provided a king room river view. Once I arrived the room only allowed a back view of tthe river. As I walked thru lobby receptionist, Shakeia, asked if everything was okay. I explained I was disapppointed with our view. Shakeia not only gave us another room with a full view, she gave us a few more perks for our stay. Nyala was our Saturday morning receptionist and she was also extremely kind, professional, and displayed great customer service. Thank you Ladies for providing a great experience during our stay at the Crowne Plaza.
The rooms here are nice, well maintained and in working order, i have stayed here twice and my first experience was the worse, i was charged for parking that i did not use and being a government employee i was charged taxes after turning in a tax exemption form. the bar was great, the food was good, it has a great rooftop which i have yet to visit, the gym is great, though some equipment is missing from the weight machine. the pool looks like a great place to relax though I have not tried that either. Latasha was very helpful. Also the business center was down.
Just an excellent hotel in every way from the great rooftop bar to the food in restaurant and super helpful staff. Rooms modern clean and thank you to the concierge who helped me get a hotel shuttle to a particular location. Would stay here again
The Crown Plaza is absolutely amazing! The pictures just don’t do it justice. Shantel Reese is amazing and very friendly. She was very attentive to my needs..Very clear on the accommodations that the Crown Plaza has to offer. Absolutely would highly recommend Crown Plaza and ask Shantel what to do around the CSRA.
Hubby and I stayed here while our son competed in Peach Jam. Everything was perfect, room spacious, River views, amenities. Staff are friendly and a special Shantel Reese who welcomed us and really set the tone for a great stay. A bonus was the shuttle bus, we are walkers but it’s great to have an option for return trip especially in the heat. I would just like to see the hours of this extended to the mornings as well as make it 7 days. The location is perfect, this has been a great hotel experience.
I recently stayed 2 nights at the Crowne Plaza in North Augusta, GA. My spacious room was arranged nicely with comfortable furniture, in addition to the king bed. I had reserved a "River View" room, but I was on the 2nd floor, so no view of the river. No matter. The highlight of my staff was the attentiveness of the staff. I'm a picky traveler, having traveled a lot, and I must have had 5 small issues I asked the front desk about. Each time, staff went out of their way to help me. Phillip, the housekeeper, looked for a smaller pillow for me since the pillows in my room were quite large and too hard. Joseph, the front desk manager, helped me resolve an ink stain on my white pants. The list of good folks who showed me special attention is long. These people have been well-trained in customer service. I had take-away from the restaurant, being Covid shy, and ate in my room. The meal was quite good. Our conference setting was conductive to achieving the goals of our organization, and I know our staff had a good experience working with hotel staff to set it all up. The catering worked well, too, with plenty of healthy options. I'd stay in this hotel again, for sure, and if an organization is looking to hold a conference there, I would encourage them to seriously consider the hotel as a one-stop venu.…
Overall, I had a great experience. Shantel was incredibly helpful; went above and beyond to ensure my stay was comfortable. The amenities were great. The room was wonderful, clean, and perfect for my stay.
I was here for one month for work. The hotel staff every single shift was excellent! My vehicle needed repairs during my stay one week and I was treated with amazing kindness when I asked if I could extend my stay last week to include another night while waiting for my truck to be repaired. Rooms are really clean and comfortable. The rooftop bar was great with a great bartender, Shay. She was so nice and helpful. I watched 4th of July fireworks, along with many others, and Shay was friendly to each customer. I will continue to stay at this fabulous hotel anytime my work calls me back to Augusta. And although I don't have a pet, it was nice that they allow pets. Even took in a Greenjackets game or two.