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Cheaper
Average
Higher
About
4.0
#63 of 181 hotels in Myrtle Beach
Location
4.7
Cleanliness
2.9
Service
4.3
Value
4.1
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Nestled on 145 lush acres along a mile-long stretch on the north end of Myrtle Beach, South Carolina on the Grand Strand are the Kingston Plantation Condos. Our vacation rentals, managed by Hilton, were named by USA Today as one of the 'Top 10 Luxury Hotels in Myrtle Beach,' and are a quick walk or drive to dining, recreation, and area attractions. Our spacious oceanfront condos, lodges, or villas offer all the amenities you need, many with full kitchens and washers/dryers. Choose from guest rooms in oceanfront towers to four-bedroom villas, all with private balconies displaying a panoramic ocean, lake, or plantation view. Enjoy a variety of activities and dining options, just steps away from your Myrtle Beach condo! Lounge on the beach or next to one of nine pools. Enjoy family fun at Splash! Water Park with water slides, a lazy river, and children's pools. Maintain your usual fitness routine or enroll in a class at the Sport and Health Club.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Kingston Plantation Condos is celebrated for its stunning oceanfront location and family-friendly atmosphere, offering spacious accommodations adorned with modern furnishings and picturesque ocean views. While many guests commend the hotel's amenities and the cleanliness of the premises, there are reports of inconsistency in room conditions and cleaning thoroughness.
Service experiences vary, with commendations for staff friendliness but also criticisms regarding maintenance and problem-solving. Additionally, some guests feel the value is diminished due to unexpected upgrade charges and room quality issues.
Location
Beachfront
Atmosphere
Elegant
Rooms
Inconsistent
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Well-appointed
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The location of Royale Palms is on the ocean the view is very beautiful. The mattresses are excellent and we had very comfortable sleep The staff are exceptional. Tammie the manager of housekeeping and Mamie went above and beyond to make sure that our stay is memorable and exceeding our expectation .
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Some days in March are windy get a jacket just in case
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Kingston Plantation Condos
Responded Mar 30, 2024
Thank you for choosing to stay with us. It was wonderful to read your review! I was so happy to hear your experience did not disappoint and you returned home with many happy memories of your time with us. Our team does strive to deliver the very highest levels of personalized service to all of our guests, and I am so delighted we achieved this and you enjoyed all of the small touches that make a stay with us so special. Regards, Randy DeVaux, GM
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We had a another great golfing experience with the help of Scott and Frank G. in the golf department. They consistently give us great service and always take care of our needs. Their recommendations for courses are spot on and go the extra mile for us. Top notch guys.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip:Great layout and breakfast. Nice pool and pool bar.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General_Mger, General Manager at Kingston Plantation Condos
Responded May 19, 2023
Thank you for taking the time to provide us with your positive feedback. I am so pleased to learn that you were thoroughly impressed with your stay and the exceptional treatment from our staff. We are focused on delivering outstanding service to meet the needs of our guests, and it's always a proud moment to hear that we have done so. We will make sure to honor the efforts of all team members who played a part in ensuring your experience was smooth and effortless. We look forward to the privilege of welcoming you back many times in the future. Regards, Randy DeVaux, GM
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
When we made the reservation (by phone) the hotel employee said that the Embassy Suites hotel did not have suites, only regular rooms (2 beds, bath). So she recommended a condo. We wanted a 4 bedroom condo but there wasn't one available so we took a 3 bedroom and we were put on the list for a 4 bedroom in case anything changed. Multiple calls were made for weeks leading up to the reservation to make sure the room was nice and we were assured each time. When we arrived we were put in the South Hampton condos. This was not good. The ceilings were low, all air vents were full of dust, bathroom was dirty with hair on the wall and gunk on the back of the door, curtains had gunk on them. Not comfortable or clean. So after a couple of rude people at the registration desk, including the manager, a very nice young lady understood our issues and we were moved to the Margate tower. This was a very nice room, 4 bedrooms, nice furnishings, nice view, and clean. So go to these if you book a condo. Still though, no one took away our dirty towels until the day before we left even though we called for fresh towels every day (nine of us total so we went through a lot of towels). Also, no trash service, we were directed to a trash chute down the hall.
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Date of stay: June 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
Room Tip:Eat at the Black Drum Brewing, it's great!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Kingston Plantation Condos
Responded Jun 21, 2024
I'm sorry to learn that your experience with us was not the perfect one we envisioned. Our goal is to make every stay a truly memorable one - with superior service, spotless rooms, and exceptional experiences. We're proud of the culture we've built and the quick-acting nature of our team members, which allows us to resolve any issues and get our guests back to their beautiful and inspiring hotel experience. Our hotel management is dedicated to understanding your experience, and they will thoroughly review your stay with great attention to detail. Please accept my sincerest apologies for not delivering the experience you expected. I hope you will give us another chance to show you the best of what we have to offer. Regards, Randy DeVaux, GM
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I checked in yesterday (8/17/24) made three trips to the front desk because the room would not open with the cards they gave me. I was switched to a new room at desk staffs suggestion and have now been charged an additional charge. I finally got into the initial room after a grounds keeper keyed us into the room. I was apologized to by the desk staff at embassy suites and told the manager would contact me himself to " make this right." THAT NEVER HAPPENED!! I was so fooled by the service I got here the first time I attended thinking this was a nice family facility. This is the third time I've stayed here because I attend cme here! I would not recommend attending ncapa meeting at this point because on top of everything my child was head butted in the nose and bled because their life guards do NOT do their jobs. Allowing children to hurt other children. Shortly after I post this Randy DeVaux General Manager at Kingston Plantation will give me some fake response to suggest they apologize. An apology would require an actual show of respect or empathy for my whole week being wasted by coming here. Additionally, don't think that calling the front desk and using ext 50 will help.. it will ring all day then when they answer you will "accidently" get disconnected. Then when someone does answer the excuse will be " well, it's not my fault." Of course not it's never anyone's fault here at Kingston Plantation. The second room I was transferred to was a smaller room for a bigger fee. Night two some fool played music really loud all night long and scared my daughter by yelling "F you dawg" while he whistled loudly until 1:30 am. All the convenience of south myrtle right here in north myrtle! In the last 24 hours I was locked out of my room again while my family stood there for half an hour. Slick front desk staff gave me a plastic card for "free breakfast" like it's not the same " free breakfast they give everyone!! These people have no respect.
Never again!
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Date of stay: August 2024Trip type: Traveled on business
Room Tip:Think twice about staying at south myrtle 2.0
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Kingston Plantation Condos
Responded 2 weeks ago
Dear CHADB1891, Thank you for such a detailed, considered, and heartfelt review regarding your recent stay at Kingston Plantation Condos. We were disappointed to learn that on this occasion we failed to meet your expectations. Please be assured that every guest is of the utmost importance to us and we apologize that you felt let down. We recognize that by encouraging such feedback we can address any inconsistencies and ensure that excellent levels of service are reached and maintained overall. First of all, I do sincerely and respectfully apologize. Your review has highlighted a few areas of opportunity. We are terribly sorry to read of your troubles in communicating with our Front Desk staff and that there was no follow-up with the manager on duty, nor was responsibility taken for the issues. It is our policy to make it right and it seems very little was done to provide adequate resolution to the challenges you faced. The pool accident was indeed unfortunate and your frustration is understandable. I can certainly empathize with you and again, I would like to personally apologize for all the shortcomings you experienced, inclusive of the noisy guests, unacceptable language, and the multiple card entry issues. As you kindly expressed, your previous visits were pleasant. Your most recent stay is not the norm. As such, your review is disheartening. Your experience ensures that there will be renewed coaching conversations to ensure the events surrounding your stay are never repeated. Providing inspired service with a commitment to quality is always our number one priority. As we welcome new colleagues on board, we will absolutely continue to focus on training, to help build confidence, knowledge, and skills, to complement the wonderful, oft-complimented team who look after our valued guests each day. For this reason, I confidently reassure you that should you honor us with another stay at Kingston Plantation Condos, we will spare no effort in guaranteeing you a flawless visit. Kindest regards, Randy DeVaux, GM
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If I could give zero I would. No housekeeping, no room cleaning, old dirty rooms, stay away.
I have been staying in this hotel for the last 3 years, during summer vacation, spending $1k or more for 3 day weekend, the service is getting worse and worse, there is no housekeeping, you need to schedule it 24h ahead and even when you do they will not clean your room, making it a frustrating experience. In the 3 days we had the room cleaned once.
Also, when we got home, I realized I left my camera in the hotel room, I can't get anyone to call me back about it, and when I call they keep transferring my call to the same voicemail and never return my calls.
The water park is fine, but you do not need to stay on the premises to access it. I do not recommend it.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Kingston Plantation Condos
Responded Jul 23, 2023
I'm extremely disappointed to hear that your experience with us was not the exceptional one we aim for. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. We take great pride in the culture we've created and the expertise of our team members, which allows us to swiftly resolve any guest issues and ensure a seamless and memorable experience. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future. Regards, Randy DeVaux, GM
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I didn’t want to post this because it’s embarrassing and gross but the on-site Hilton Hotels & Resorts management refuses to confirm they’ll treat the problem, but we stayed Friday night. Woke at 11:45 covered with itchy bites and found bed bugs all over our bed. The front desk staff moved us to another room, gave us laundry supplies and instructed us to leave everything behind. After staying up til 2 am washing the clothes on our back, we slept a few hours before our 6 am wake up. The next morning, front desk staff told us to grab all our belongings to treat ourselves. My husband spent the whole day washing and sanitizing everything only to check the bed (again) in the new unit and find more bed bugs. When we called to speak to the manager, he told us that their inspector found no evidence of bed bugs and would not commit to treating the unit. I guess the welts and bite marks and photos and videos we had aren’t evidence enough because he refused to even look at them or give us a contact to send them to. He constantly interrupted me, spoke over me and was trying to gaslight me. Also, we found a bottle of bed bug treatment spray in the laundry area of the original unit. This was clearly a known problem.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Don’t stay here. For your own safety.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Kingston Plantation Condos
Responded Jun 26, 2023
I regret to hear that your stay with us was not the flawless experience we promised. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. We believe in the power of our people and the culture we've established, and that's what sets us apart in our ability to quickly fix any issues so that our guests can get back to a wonderful stay. We take your experience seriously, and our hotel management will thoroughly investigate your stay. I understand that we failed to live up to our promise, and for that, I sincerely apologize. I hope you will give us the opportunity to make it up to you in the future. Regards, Randy DeVaux, GM
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My husband and I booked a room through Hilton. We arrived at Embassy on 8/16/23 They gave us room 408 located in the South Hampton Condos. We had no idea what we would be walking into. The room smelled terrible. The carpets were black and disgusting. There were stains on the walls, beds missing a bed skirt in one room, stains on what was considered a clean towel and sand on the kitchen table. When we informed the Embassy(Hilton), we were told they are not responsible for the owners of the condos updating their property. My question is why would you want your name associated with these standards of living? When asked to be moved they told us we can move you to another condo but they could not guarantee what that room would look like. We didn’t want to chance walking into the same situation so we asked to be moved to the Embassy. They told us we would have to pay $75 dollars per day for an upgrade. We asked why do we have to pay for an upgrade? We didn’t asked to be placed in a dirty room. We didn’t asked to be inconvenienced. Embassy refused to help us and we were charged $75 dollars per day to upgrade to a clean room. If you are visiting the Kingston Plantations, I advise you to stay away from the condos unless you have visited a particular condo once before. South Hampton HOA Association should be ashamed of that building. Everything in the building from the lobby, elevator and path to room smells and is old. We end up paying the $75 per day to further enjoy our stay in the Embassy hotel due to us losing an entire day. I’m giving 1 stars for the experience because we were inconvenienced and had to pay an extra $75 per day for Embassy (Hilton) and South Hampton HOA for not doing their job to provide customer satisfaction and to receive a clean room as an upgrade.Our stress levels were through the roof after a flight and drive. We made a complaint to Hilton customer service after checking out. They gave us hotel points for paying the 75 dollars a day which we appreciate but unfortunately doesn’t remove the experience and how this room looks. I hope no one else has to go through this experience and the rooms are updated. It’s a great place to visit when you have a clean place to lay your head. These pictures were shared with management.
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Kingston Plantation Condos
Responded Aug 26, 2023
It's unfortunate that your time with us was not the ideal one we strive to create. We are dedicated to delivering the best possible hospitality experience - with unrivaled service, impeccable rooms, and unforgettable experiences. Our team is our strongest asset, and we take pride in their ability to quickly fix any issues so that our guests can get back to their beautiful and inspiring hotel experience. Your stay will receive a full and in-depth evaluation from our hotel management. I am disappointed that we didn't live up to your expectations, and for that, I apologize. I hope you will give us another chance to provide you with the fantastic experience we're known for. Regards, Randy DeVaux, GM
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We had high expectations based on the photos and reviews but were so disappointed (and disgusted) with our room. We booked a one bedroom lake view lodge and were placed in Laurel court. Our first room had hair on the floor and bathroom had grease all over it but it was slightly updated. We called the front desk and were moved to a similar room. The next room one was less updated and NOT clean. They did not vacuum from previous guests, hair in the shower and mildew smell throughout. We called the front desk again and they said they’ll send housekeeping. The gentleman who showed up swept, sprayed air freshener, attempted to clean the bathroom, and gave us a vacuum to vacuum ourselves. We travel a lot and have never had this experience, gross to walk around and not to mention we had a baby with us. I spoke with housekeeping the following day who said they don’t deep clean the rooms and it’s at the mercy of the owners (basically air bnb rental style). If I’m booking through embassy suites, I expect a level of cleanliness and to at least vacuum from previous guests. If they couldn’t even do that, makes you wonder what they actually clean between guests.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Kingston Plantation Condos
Responded Sep 13, 2023
Dear marisafH2881UR, We would like to begin by extending our sincere apologies that we did not meet your expectations in all facets of your visit. It is regrettable to learn about the housekeeping inconsistencies that occurred with your guestroom. Please know that this is not in line with the high standards of product and service we strive to uphold. At Kingston Plantation Condos, we always value guest feedback as part of our continuous efforts to improve the quality of the overall experience for our guests. Your comments have been well documented and forwarded to the Housekeeping Supervisor who will take proper action to ensure these missed opportunities are not repeated. We appreciate your patronage and hope for the chance to better your opinions of Kingston Plantation Condos in the future. Kind regards, Randy DeVaux, GM
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We were visiting as part of a Hilton timeshare preview. Assigned room 2101H which is essentially half of a hotel room. The bed fills the entire room, although there is a desk and fridge. Bathroom is normal sized. Presumably this room is part of the larger condo next door as an additional bedroom. But it doesn't work as a stand alone booking.
Overall, place was clean and quiet. Housekeeping requests require 24 hours notice, and in room amenities like soap, shampoo were sparse. No boxes of Kleenex so we brought one up from the car.
Hilton missed a real opportunity with us because we were serious potential timeshare purchasers.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Owner at Kingston Plantation Condos
Responded Mar 30, 2024
I'm so sorry to learn that your stay with us was not the best it could have been. We strive to offer nothing but the best to our guests - exceptional service, sparkling clean rooms, and unforgettable experiences. We want to ensure that every stay is exceptional, and our hotel management will conduct a thorough evaluation of your experience. I want to express my apologies for not meeting your expectations during your stay. I hope you will consider giving us another opportunity to show you our property at its finest. Regards, Randy DeVaux, GM
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We had five couples who wanted to get away over New Year's and were so lucky to have made contact with Debra Torregrossa. Two couples could stay for only an overnight and three were staying the weekend. She showed us several places, all of which were equally beautiful. We needed a three bedroom to have a spacious living area so that all of us could celebrate together. She did an amazing job at meeting our needs. These condos are amazing and we are looking forward to our future bookings at Kingston Plantation Condos and hopefully working with Debra Torregrossa again.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General_Mger, General Manager at Kingston Plantation Condos
Responded May 15, 2023
Thank you for your appreciation of your recent stay with us. I am so glad to hear that you had an amazing time during your stay and that our staff went above and beyond for you. Our team is committed to delivering the best possible service to our guests, and it's always a positive experience to hear that we have achieved this. We will make sure to honor the efforts of every team member who helped. The chance to host you again on many future visits is something we eagerly anticipate. Regards, Randy DeVaux, GM
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There are more places to choose from in the Myrtle Beach area.
PRICE RANGE
$138 - $201 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
kingston plantation condos hotel myrtle beach, hilton myrtle beach, myrtle beach kingston plantation, hilton hotel myrtle beach, kingston plantation myrtle beach sc, kingston myrtle beach
LOCATION
United StatesSouth CarolinaCoastal South CarolinaMyrtle Beach
NUMBER OF ROOMS
550
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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