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Sandcastle Oceanfront Resort at the Pavilion

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Traveler (269)
Room & Suite (192)
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About

Location
Cleanliness
Service
Value
The Sandcastle Oceanfront at the Pavilion is located oceanfront in Myrtle Beach. Our ocean front resort offers accommodations choices as varied as you are! Brightly decorated and accessorized with all the comforts of home, our resort features a variety of floor plans which offer suitable accommodations for whatever you require. Comfortable accommodations to please everyone will entice you to stay longer! Our central location is 9 blocks from the famous Myrtle Beach Pavilion area where you'll be in the very heart of downtown. We're also very near Broadway at the Beach, featuring Margaritaville, Hard Rock Cafe', Planet Hollywood, Imax Theater, Ripley's Aquarium and many other vacation highlights. Sandcastle Resort at the Pavilion is your absolute best choice when you want to experience all that Myrtle Beach has to offer!
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Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Bar/Lounge
Hot Tub
Indoor pool
Laundry Service
Non-Smoking Hotel
Outdoor pool
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air Conditioning
Kitchenette
Microwave
Non-Smoking Rooms
Refrigerator in room
Suites
Good to know
HOTEL STYLE
Safe
Mid-range
HOTEL CLASS
Hotel links
Visit hotel website
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Location

Full view
91Great for walkers
Grade: 91 out of 100
109Restaurantswithin 0.75 miles
31Attractionswithin 0.75 miles
741Reviews
448Photos
21Q+A
100Room tips
Traveler rating
  • 191
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  • 134
  • 84
  • 174
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  • English
Popular mentions
My husband and I have stayed an average of three times a year at The Sandcastle for the past 5 years. We are always more than satisfied with our stay. The staff, especially Connie at the front desk, always makes us feel welcome and fulfills any request we may have. Connie
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Hotel's Favorite
The rooms have been updated. The beds are comfy. Everything is nice and clean. I'm OCD so I notice dirt easily! The tiki bar is fun. They have a dj at the pool and karaoke a couple of nights a week. The staff has been awesome so far. Especially house keeping. They are so nice
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Response from Sarah E, Public Relations Manager at Sandcastle Oceanfront Resort at the Pavilion
Responded Aug 23, 2018
Thank you for taking the time to review your stay with us and thank you for recommending our hotel to other travelers. I am very pleased to hear that our staff made your stay pleasant. We hope to welcome you back to stay with us very soon!
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Where do I begin? ROOMS: Comfortable bed, and clean. My room smelled musty but it was okay because I kept my door open to get some fresh ocean air inside. There are weird repairs everywhere that are done half-assed. I even took photos just in case they try to charge my family
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Response from SarahEElliott, Guest Relations Manager at Sandcastle Oceanfront Resort at the Pavilion
Responded 2 weeks ago
Thanks for taking the time to review your stay with us. We're unhappy to hear that you didn't enjoy your stay with us at Sandcastle at the Pavilion. We appreciate feedback all of kinds because we're constantly looking to improve our property and the experience of our guests.
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It was a Thanksgiving Getaway that my kids allowed for me to have, after I cooked the Thanksgiving dinner. So, I packed up and drove to the Sandcastle Oceanfront Resort. ATTENDANTS: The front desk person was pleasant, but seemed to be on autopilot when expending information.
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Response from SarahEElliott, Guest Relations Manager at Sandcastle Oceanfront Resort at the Pavilion
Responded Nov 29, 2018
Thanks for taking the time to review your stay with us. First, we want to thank you for your detailed review of your stay with us at Sandcastle at the Pavilion. We appreciate feedback of all types because we're always looking to improve the stay of our guests. We're pleased to hear that our staff contributed to you enjoying your stay with us. I'll make sure to pass along your kind words to them! We expect our staff to be kind and courteous at all times. We're also pleased to hear that our room met your expectations, with the exception of the size of the TV. We're sorry you were unhappy with the size of your TV and will take your feedback into consideration. As for the issue you experienced with a roach in your room, we want to assure you that doesn't uphold to our standards. We sincerely apologize for that and we hope that doesn't discourage you from booking with us in the future. We are trying to update our property as much and as quickly as we can, so thank you for noticing that. Again, thank you for leaving such a candid review of your recent stay with us as it will help us improve in the future. We hope to welcome you back again in the future.
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We stayed in the tower next to the main resort. The hallways and elevators seemed a little shabby. But the room was nice and beds were comfortable. Right on the boardwalk which is very convenient. Parking was a couple blocks away but it was free.
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Response from SarahEElliott, Guest Relations Manager at Sandcastle Oceanfront Resort at the Pavilion
Responded Nov 15, 2018
Damara, Thanks for reviewing your recent stay with us. We're happy you enjoyed your stay with us. Please come back and visit us again soon.
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Professional photo exclusively commissioned by TripAdvisorSandcastle Oceanfront Resort at the Pavilion
The Standard Room Two Queen Beds Oceanfront at the Sandcastle Oceanfront Resort at the Pavilion
Roach on the floor of the bathroom the one we got to and killed
bathroom
up graded room with bed bugs
one of the MANY roaches I killed..nasty nasty nasty!!
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12345639
Do the room have a hair dryer?
Yes there is one in the room.
0 votes
We were required to pay a $200 "security deposit" per person, in cash. They refused to refund it to us when we checked out saying they had to see if we had broken the rules and then we were handed a poorly drafted letter (please see my picture of this letter attached to my review). They said they'd mail it to us later. That was a month ago and we have not received anything from them.
1 vote
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12345
"prefer the fourth floor - away from pool and traffic noise"
"Use a different hotel!"
"We always stay on second floor and no problem with noise and very good view of Ocean!"
"spend a few extra bucks, it's your vacation"
"This is a young family party type hotel. Karaoke outside our beach front hotel room...loud!"
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12345620
PRICE RANGE
$55 - $227 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sandcastle oceanfront resort at the pavilion hotel myrtle beachsandcastle oceanfront myrtle beachsandcastle oceanfront hotel myrtle beach
LOCATION
United StatesSouth CarolinaCoastal South CarolinaMyrtle Beach
NUMBER OF ROOMS
241
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