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Sheraton Broadway Plantation Resort Villas

3301 Robert M Grissom Pkwy, Myrtle Beach, SC 29577-6402
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Guests1 room, 2 adults, 0 children
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Traveler (523)
360
Panoramas (5)
Room & Suite (395)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Sheraton Broadway Plantation offers all of your at-home amenities needed to accommodate family members or just the two of you. All villas feature private balconies or patios, fully equipped kitchens or well-equipped kitchenettes, washers and dryers, and unlimited Wireless High-speed internet access.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Poolside bar
Game room
Mini golf
Children Activities (Kid / Family Friendly)
Free internet
Wifi
Internet
Hot tub
Lazy river
Indoor pool
Outdoor pool
Heated pool
Tennis court
Water park
Kids club
Kids' outdoor play equipment
Business Center with Internet Access
Meeting rooms
BBQ facilities
Baggage storage
Concierge
Non-smoking hotel
Sun terrace
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Private balcony
Safe
Seating area
Kitchenette
Flatscreen TV
Dishwasher
Microwave
Refrigerator
Kitchenware
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Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
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1,324Reviews93Q+A100Room tips
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Popular mentions
After being here almost a week, I am totally frustrated with asking the staff where the pool lounge umbrellas are. I,ve asked the front desk, the concierge, the time share salesman, the pool towel attendant and anyone else I could find. No one can answer the question. All week, there’s been no one utilizing the pool lounge chairs because of the direct sun. There are plenty of umbrellas affixed to the round tables at the outdoor snack restaurant BUT not a single one that’s mobile to move over to the lounges. How can anyone be expected to endure the 90 + temps in Sept. without some shade? The resort offers “some” outdoor grills. Many fueled by “charcoal”. If I had know, I would have packed some in my suitcase. However, there are “some” gas grills (not the cleanest) around the property. Charcoal grills should be replaced immediately, because no one uses them. Amenities need to be brought up to the 2019’s Pleasant staff. Property kept very nice. Room comfortable and clean. Myrtle Beach area and surroundings quite nice.
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Resort was lovey and staff mostly very efficient, ran into an issue when upgraded room and it was not ready. Found blood in tub and on sheets but everything else was picture perfect, almost like someone reentered room after it was cleaned. Very creepy. Other than that staff, repair person and check-n desk were very courteous and efficient. verall hotel very clan
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Review collected in partnership with this hotel
THANK YOU SO MUCH!!! Just wanted ESSENCE and PAUL (Front Desk) to know that we appreciated them making us feel like special guest during our recent vacation! The room upgrade was an unexpected, pleasant surprise, and very much appreciated (...a great birthday gift)! In addition, the Lazy River was just what we needed, after a busy day of shopping and sightseeing! Both ESSENCE and PAUL embody the kind of personal and professional qualities that we, and other Sheraton guests expect (i.e., friendly, a genuine smile, attention to details and a caring disposition), and are the reasons why Sheraton Broadway Plantation Resort Villas is a step above the rest! We will be back!
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Response from SamF2686, Front Office Manager at Sheraton Broadway Plantation Resort Villas
Responded 1 week ago
Dear Cheryl S, Thank you for taking a moment to share your experiences and recognize Essence and Paul who wen above and beyond in ensuring your birthday celebration was a memorable one. We look forward to your return. Regards, Sam Frankenberry Front office manager
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We arrived the day after Hurricane Dorian so people were just getting back to work. But they had limited staff which I didn't understand because it was beautiful out. The person that checked us in was full of reasons why we could check in at 2pm. Told us to come back later but several questions later there was a room available. We did have a room mix up (my error) and that was solved very quickly by front desk staff member (Ginny, I think) Thank you very much for helping us out. We did have several other issues regarding trash abandoned in hallway outside that was left for days until we called and then Housekeeping left there cleaning supplies mops/brooms ect. in hallway for last two days. Making it unappealing every time we went to our room. And lastly out room wasn't fully clean. There was food and crumbs in the cabinets and missing pillow cases we had to call three times to get that resolved. The bed was extremely comfortable but the pillows were horrible. The pool was great but there were speaker issues and no shade for lounge chairs. The bartender was less than friendly. I usually have an exceptional time but this fell short.
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Response from SamF2686, Front Office Manager at Sheraton Broadway Plantation Resort Villas
Responded 1 week ago
Dear mrslambchop, Thank you for taking the time to share your experiences at the property. I wanted to personally apologize to you for the conditions you experienced and the lapses in our operations which caused them. We hope that all our guests enjoy their time at the property and I regret that we have failed you in this regard. I have shared your comments with the leadership of our housekeeping department. We are firm believers that improvement is a continuous process and will address them with the appropriate associates to further their development and ensure such situations do not repeat themselves. I do hope you were able to enjoy the rest of your stay in our area. Regards, Sam Frankenberry Front Office Manager
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The property is very nice. The villa we stayed at however had roaches. BIG roaches. We reported it to the staff. The pool was very nice and we enjoyed it very much. Upon our check-in the staff was not pleasant..they acted as if we were an inconvience. I did not like that at all
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Review collected in partnership with this hotel
Response from SamF2686, Front Office Manager at Sheraton Broadway Plantation Resort Villas
Responded 1 week ago
Dear munishsayal65, Thank you for taking the time to share your feedback at the resort. I do personally apologize for the condition and the experience you had upon check in. I have forwarded your comments to the maintenance department and have addressed this with my team to further their development and to ensure such situation does not repeat itself. Thank you again for your feedback. Regards, Sam Frankenberry Front office manager
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PRICE RANGE
$128 - $394 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton broadway plantation hotel myrtle beach, sheraton hotel myrtle beach, sheraton broadway plantation resort, sheraton myrtle beach sc, myrtle beach sheraton, sheraton broadway myrtle beach
LOCATION
United StatesSouth CarolinaCoastal South CarolinaMyrtle Beach
NUMBER OF ROOMS
321
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