We want to thank Dave at the front desk and Amber in the restaurant. The room was spacious and the pool area excellent. We suggest that you speak with housekeeping and the Housemen. Stop Banging the vacuum cleaner into the doors all the way down the hall..every day. Twice a day!
They made our time at then indigo fantastic. Alex was extremely helpful and elly was great. It was an extremely busy bar/restaraunt and the handle the chaos extremely well. Would definitely recommend this place.
Booked this hotel for a quick two night business stay. The facility was a little disappointing and the rooms are extremely small. I was upgraded to a king room with a sofa; the sofa was literally crammed in beside the bed. Really not usable. It's an older hotel that has been refurbished but done very cheaply. They didn't even swap out the ugly beige receptacles in the rooms. When compared to the price of a budget hotel, this is too much per night for what is offered. What was extremely aggravating was the day time bar tender. Upon arrival I had to return emails and do some work on my computer. I was counting on being able to get a drink and possibly a snack after traveling all day. I took a seat at the bar around 3:10pm and the bartender was finishing up a drink order for another patron. When he finally recognized me (which took an additional 5 minutes) I ordered a beverage. He immediately told me no that the bar was closed until 4pm. So I continued to sit at the bar and work. Through the duration of time until 4pm; he turned away approximately 20 guests trying to order drinks and sat on some sort of makeshift chair behind the bar doing absolutely nothing. I found his behavior very odd. When 4pm came up, he then informed me that it was the end of his shift and the next bar tender would have to take care of me. That bartender arrived and finally took my order. She was then absolutely swamped with drink orders. When she caught up, she made the comment to me that she didn’t know what was going on, why they were so busy. I said we’ll it’s from the bar being closed until 4pm. She immediately was confused and said the bar doesn’t close. I then told her the other bar tender has closed the bar. She was furious I could tell. Later I remembered I had been given a flyer with the restaurant, lounge and bar hours so I double checked it. No bar closings during the day were listed. Hotel management should look into this. It’s a large disservice to have staff deciding when they would like to serve guests. It did detract from my over all satisfaction in this stay. This is a hotel that is trying to bump itself up a bit with having a nice pool and lounge area. It certainly needs to be staffed accordingly. The amount of lost alcohol sales is likely substantial as well since the bartender seemed to be not concerned with helping guests in a timely manner. Unfortunately, I won’t be staying here again.…
I can’t say enough about Nancy at the front desk. In a time where customer service is at an all time low, my experience with her left me speechless. She went ABOVE & BEYOND to help my family with last minute accommodations. The hotel was perfect for relaxing with lots for kids to do. This resort like hotel was just what we needed. Anytime we’re in the area, Hotel Indigo is the only place we’ll stay. Thanks again to NANCY for such an awesome experience.
Alex and Morgan were great! Their hospitality was amazing at the bar and throughout our stay. They made our visit so much more enjoyable. They were constantly asking what we needed and meeting our needs at the ready. Thank you Morgan and Alex!
Nothing like the pictures. The pool area is eh… I was expecting a resort like feel. The room is dark and depressing. The couch had stains covering the whole thing. It actually seemed like a difference color because it was stained so bad. Our sheets had coffee on them. The mirrors were so low I had to crouch down to look in the bathroom and the full length. Breakfast was the slowest thing … quick breakfast turned into 2.5 hours. The location to downtown isn’t bad .. about a 10$ Uber but the area you are in is just a highway. I wouldn’t stay again or recommend
During a road trip we had encountered a few well ridden pony hotels, this hotel was a welcome relief! The lobby is something else, it’s perfect! Staff friendly, amazing pool, and bar/restaurant. The rooms are large, with good sized ensuite with shower and bath included. So close to Charleston and offer free parking with other places to eat or drink near by to help if you have anyone that’s a bit of a fussy eater. Would definitely return!
Hotel Indigo is southern hospitality at its finest wrapped in modern architecture and comfort. I knew from the moment we pulled up this was a special place and to immediately have a staff member unload our car and then guide us and our belongings to our room really set the bar high right at the beginning and they never let up. Our room was white glove clean and well appointed. The beds and linens were clearly not "hotel grade" in any sense and the sleep they offered was amazing. Not one time in our 5 days did I enter the lobby area and not see someone performing some form of cleaning and it clearly showed, the place sparkled. The gem of the hotel is 100% the pool area which in my mind could be described as an oasis. It offered so much to include tons of lounge chairs, shade, private cabanas, lush landscaping and the cherry on top was bartenders and wait staff that brought you amazing drinks and food to your seat, now thats top notch vacationing right there and all this within just minutes of all the best Charleston has to offer, why would you stay anywhere else but Hotel Indigo? …
My family and I really enjoyed our stay here! They were very accommodating after we had a mishap with our original hotel. I’m so glad we got to experience great hospitality while my family and I were there. Everything was very clean and nice! Also, Dave at the front desk is great! We will definitely visit again on our next trip to Charleston!
Nancy front desk clerk really provided excellent service to my family. We will be back to stay again awesome service. We have been to many hotels in Charleston, but Indigo was one of the best we have ever been to especially having great employees like Nancy the front desk clerk. Thanks again for an awesome stay.