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Extended Stay America - Charleston - Mt. Pleasant

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Extended Stay America - Charleston - Mt. Pleasant
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78 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Charleston, South Carolina
Level Contributor
4 reviews
1 of 5 stars Reviewed 4 days ago NEW

Will not stay here again. This was a last minute booking. The room was infested with fleas. My 7 month old daughter's face was covered in flea bites the next morning after sleeping in a pack n play we brought. The hotel did not have a crib available to use.

Helpful?
Thank minijenny2013
Brooklyn, New York
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I'm not sure why there were any negative reviews about this place. It's right smack in the middle of everything (close to Isle of Palms, downtown, Folly Beach) and it's clean. The price was great for such a centrally located spot! Also, it's dog-friendly, which is great. I will say, however, you need to make it VERY clear that you... More 

Helpful?
1 Thank BedStuyTraveler9
Manager_11525, Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you for taking the time to write a review of your stay. I am pleased to you found our location convenient near a lot of great spots in the city, especially at an affordable price. Also thank you for bringing the pet-friendly miscommunication to my attention. I was not aware that it was not an option when booking online.... More 

Greenville, South Carolina
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 22, 2016

The hotel was very clean, staff was awesome, the buffet has a good variety, our family would recommend this hotel. We had a two room suite with a full fridge and stove. The room was large enough a family and beds were comfortable.

Helpful?
1 Thank Terris1956
Manager_11525, Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

We appreciate you taking the time to write a review about your stay. I am pleased to read that we were able to accommodate you well while you focused on the dance competition. I also make sure to inform our staff on the excellent job they are doing welcoming guests. Thank you again for your kind words. The staff and... More 

Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed July 12, 2016 via mobile

We stayed for a short 4 days and this place was very nice, with comfy beds and smelled clean and fresh. Front desk staff was always pleasant and spoke to us and really had friendly people. We will definitely stay here again! It is close to the waterfront pier, the USS Yorktown, Charleston and Sullivan's Island. We spent a great... More 

Helpful?
1 Thank Mikka Y
Augusta, Georgia, United States
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed July 10, 2016

Quiet room. Not enough parking. It would be nice to have a pool and a little better breakfast. It would be extremely helpful to have kitchen stocked before guest arrives. There are no ice makers, only ice trays, but the ac works very well.

Helpful?
1 Thank Susan L
Manager_11525, Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you had a difficult time finding a parking space during your recent visit. I also apologize that our staff did not explain our coookware policy to you at check in and let you know that we do not keep them in the room for sanitary purposes. They... More 

Wilmington, North Carolina
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed June 24, 2016 via mobile

I recently stayed at an extended stay and had a terrible time. From the smell to the uncomfortable bed it was enough to write a review. The manager called and apologized and gave me a voucher for a free night. I decided to use my free night here in Charleston. This time I was with my partner. We both agreed... More 

Helpful?
Thank Jenae B
Manager_11525, Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I appreciate you taking the time to write a review of your experience with us. I was disheartened to read that your stay didn't meet your expectations. Please accept our apologies. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the... More 

Ellabell, Georgia
Level Contributor
3 reviews
5 of 5 stars Reviewed June 8, 2016

The room was very clean and comfortable. The location is close to restaurants, grocery stores, etc. Check in was quick and efficient. The staff was very nice and polite. The only tip I have is that you have to ask for dishes/pots and pans; they are not in the room. It would have been helpful to have the mentioned at... More 

Helpful?
Thank Carol V
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Carol - Thank you for your review. We apologize that you were not informed that we store our kitchenware in a sterile environment near the front desk. We will work with our staff to ensure our guests are always fully informed at check-in. We are glad that you enjoyed your clean, comfortable room and our convenient location. We hope to... More 

Kansas City, Missouri
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed May 25, 2016

This hotel was great proximity to Charleston, SC - just a quick drive over the long bridge. The mini kitchen is why I also booked this hotel so I could have food ready to eat evenings after long days exploring Charleston on vacation. The hotel was quiet and comfortable for my needs on the 2nd floor. Good clean parking lot... More 

Helpful?
Thank Luv-the-beach
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you so much for posting a review of our property. I’m pleased to read that we were able to exceed your expectations and provide you with a wonderful stay! It’s great to hear that you enjoyed our convenient location, fully equipped kitchens, and our comfortable rooms. The staff and I would like to thank you again for posting your... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 25, 2016 via mobile

Very clean! The staff is very hospitable and willing to accommodate any request! Pats are allowed but this is the best hotel I have ever stayed! My room was 128! My fiancé works downtown Charleston and I come to stay through the week and my dog is like the staffs dog they love seeing him! I would not stay anywhere... More 

Helpful?
Thank HgHoover
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

I appreciate you taking the time to write such a positive review. I'm thrilled that we were able to provide you with a home away from home experience and exceptional customer service! It’s great to read that you enjoyed our fully equipped kitchens as well as our pet friendly policy. We are so excited to read that you would recommend... More 

1 review
3 of 5 stars Reviewed May 16, 2016

Room smelled a little musty. Location was a little off the beat....We checked in at the last minute. Hospitality wasnt that great either. We loved the city,but hated coming back to the room. next time will stay at the hilton..

Helpful?
Thank Gregory F
Manager_11525, General Manager at Extended Stay America - Charleston - Mt. Pleasant, responded to this review

Thank you for the feedback about your stay at our hotel. I am so disappointed that your experience was not to our company’s high standards. Please accept my apology. As this hotel’s manager, I can assure you that I have retrained our staff to make sure each guest receives professional customer service. Additionally, I will work with our housekeeping staff... More 

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Business Center with Internet Access

Additional Information about Extended Stay America - Charleston - Mt. Pleasant

Address: 304 Wingo Way, Mount Pleasant, SC 29464-2839
Location: United States > South Carolina > Coastal South Carolina > Mount Pleasant
Price Range: $96 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Charleston - Mt. Pleasant 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica Charleston - Mt Pleasant Hotel Mount Pleasant
Extended Stay Mount Pleasant
Mount Pleasant Extended Stay
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