We stayed at Villa 1422 Courtside at Kiawah Island Resort. Last summer we stayed at the Sanctuary Hotel also on the Kiawah Island Resort. The Sanctuary hotel is exquisite. I would have stayed there again but with COVID-19 I wanted to be able to prepare our own meals and stay away from public places. I thought a villa was an ideal alternative. While I was not expecting the same level of luxury as the Sanctuary, I thought it would be at least above average. It was not even close. I should have checked Trip Advisor. Our experience was the same as another review of Seascape villas which was located across the street from Courtside villas:“Rundown and roach infested.”I called about the roaches and I was told they were “palmetto bugs” which, according to multiple references including Orkin, are in fact cockroaches. They came out in full force our last night at the villa, probably because it rained. At one point, there was a large one on the ceiling, other ones on an overhead beam, behind the couch, under the oven, and I managed to kill one on the wall because it was slow and reachable. I contacted the front desk person who was nice and sympathetic but unable to help. He awarded me a $50 credit for my troubles. Along with the roach problem, the place was vastly disappointing. Here is list of negatives and some positives: Negatives: Only 2/4 burners work on stove Torn chair cover on a dry rotted indoor chair Dirty and scuffed wood molding everywhere Worn out couch Lumpy sagging master bedroom mattress Someone else’s old Underwear in the closet No cutting board Paint and Caulking eroded, Dirty, and peeling in bathroom Mold in tub Stains everywhere on wall to wall carpet Dusty/dirty outdoor furniture Duct taped broken blinds 24 hr delay for request for another set of towels, we only got 3 sets but we had 4 adults. Tub Drain very slow and made weird random “froggy”sounds which is probably due to a clog but disturbing nonetheless A few positives: Air conditioning worked Ice maker worked View of lagoon was nice— Framed by live oaks, magnolias, and Spanish moss Dishwasher worked Washer dryer worked (located outside on porch ) TV small but worked, not a lot channels 1 min bike ride to beach Rental bikes delivered and picked up at the villa. DVD player worked. Dining room table was large, glass, and with comfortable seating …
Our 2-bedroom condo was very outdated. The beds were in need of being replaced. The TVs were the smallest I’ve seen in ages. We had an issue with the shower not draining. I called for service and was told, “no problem, we’ll take care of it right away.” No one ever came. At $600/night I felt fleeced.
This is our 4th year vacationing at Kiawah and we decided to try an ocean view villa. The view is amazing however the villa is run down and looked barely cleaned. Furniture is worn, carpet has that old mildew smell. I was shocked on arrival given COVID to find the floors dirty, hair in the sink, bathroom sink was clogged and the washer/dryer unusable because it was full of sand. Looks like they did a superficial clean and no one is checking up on housekeeping. I plan to visit the front desk in the am to discuss alternative arrangements or at a minimum to have it properly cleaned.
We have stayed at Kiawah several times and it’s always been great. I booked our golf trip knowing we are still dealing with COVID. I called the week before we were going to make sure the golf courses were open and there were places on the property for dinner. After the first day of golf we went to one place and they said they were full as was all of the other places on the island and they were fully booked the next night as well. I called the concierge and she was no help then spoke to the manager and when I asked why they hadn’t told me to book dining reservations a week ahead all she could say was sorry can’t help you. We spent over $4,000 for two nights and she offered no solutions and frankly acted like she didn’t care. Not what you would expect from Kiawah.
Beautiful view - terribly maintained. Concierge was very helpful but now that we are in a beautiful villa in windswept, I realize that we should not have put up with the mold, mildew, dirt and roaches in 3515 Seascape.