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Extended Stay America - Columbia - Northwest/Harbison

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Extended Stay America - Columbia - Northwest\/Harbison
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21 Reviews from our TripAdvisor Community

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Showing 21: English reviews
Reviewed 3 weeks ago

We were in town to visit sick family. Room was lower price and much larger than most I found. Front desk staff was very friendly and helpful as we had multiple rooms. Only "problem" was that it is quite far from the elevator to some of the rooms, if you can't walk far I would suggest a room close to...

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Helpful?
Thank amyaustin774
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for taking the time to share your experience. It is great to see you were well accommodated by our staff and that the rooms were much bigger than you expected. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.

Loveland, Colorado
Reviewed October 3, 2016

The folks at the front desk, and other staff, were friendly, and that goes a long way toward making a stay nice. But other than that, the stay was sub-par. We reserved a room for four, but it only had three towels and one tiny tube of shampoo (for a multi-day stay). The "breakfast" was a cup of coffee and...

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Helpful?
Thank Ken S
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

The staff and I read your comments about your stay with us. We appreciate the kind comments about the friendliness of the staff; however, we apologize that your stay was sub par. As this hotel’s manager, I can assure you that I have discussed with our staff to make sure guests are aware we can provide them with more shampoo...

Reviewed September 17, 2016

staff gave keys to strangers that entered our room, fire alarm went off 5 times in 4 nights, we had huge palmetto bugs in our room 3 times ,did not get utensils for 1 week , guest on second floor were noisy waking us on several occasions, we were there 9 days before our room was cleaned. paid $700.00 per...

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Helpful?
Thank Kevin S
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that you had such an unfortunate stay with multiple issues including safety concerns and an overall lack of good service. In response to your feedback, I am going over all of your issues with our staff so that we can provide better service in the future. I really...

Reviewed August 27, 2016 via mobile

First off we paid for two nights through Priceline who couldn't help us with hotel issues. We arrived first night and woke to a roach crawling on us which we left in the toilet for staff to see for themselves. The best the late night desk clerk could do was move us rooms at which I demanded to be on...

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Helpful?
1Thank Shannon S
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. It upsets me to hear that you had such a terrible experience at our hotel. You belonging should have not been moved without your permission and these actions are not standard for our hotel. Please accept my apology. I will be addressing our staff...

Reviewed August 24, 2016 via mobile

We are here for work. My husband travels with his job, so we are always looking for hotels like this one. The staff is super nice and make us feel at home. Our room is the perfect size for our family with 2 dogs. I wish more hotels were like this.

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Helpful?
1Thank Jacqueline R
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Your feedback is very important. I am pleased to see you and your family enjoyed our pet-friendly location, the size of the room, and the friendliness of our staff. It is great to see you had an excellent stay at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with...

Naugatuck, Connecticut
Reviewed July 14, 2016

The suite was great. I highly recommend this hotel. The bedding was comfortable, and the hotel was extremely clean. This is a pet friendly hotel which was very important. It offers a full kitchen but all cooking/eating utensils and coffee maker must be requested. The staff were super friendly. It was truly a home away from home. The hotel does...

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Helpful?
Thank MsWSB
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

We appreciate you sharing your comments with us about your stay. It is satisfying to read how well you were accommodated by our staff. Also I'm glad you enjoyed our amenities including our fully equipped kitchen and pet friendly facility. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay...

Saint Charles, Illinois
Reviewed May 23, 2016

My sister in law booked this hotel, and we decided to stay here to be close to her. Both my husband and she had a doctors appointment nearby. We're all from out of state. This place was not very welcoming. No one came out from the back office to the front desk when we arrived. We kind of waited, and...

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Helpful?
Thank dddooper
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that we are thoroughly inspecting rooms prior to guest...

Los Angeles, California
Reviewed May 9, 2016

very disappointing Mexican group staying at the hotel urinating in the bushes in the parking lot and giving bad looks like they want to rob you. refrigerator so loud had to be unplugged toilet constantly stopped up I had to leave a plunger in the room hallways stunk of ciggaretts cause they had full ashtrays near the entrances

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Helpful?
Thank hanklane98
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed to read that you did not have a comfortable stay. Please accept my apology. I discussed your comments with the team, and we will make sure we are thoroughly inspecting rooms and frequently walking our property to ensure your experience is not repeated. Thank you...

Franklin, North Carolina
Reviewed April 20, 2016

This room was really expensive for what it was! The bed was uncomfortable - sagged in the middle. The room smelled like curry, the picture on the wall was missing, and the frig made loud noise all night! It is also a very noisy location due to its proximity to main roads. Neither my husband nor I slept well at...

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Helpful?
Thank CarMa555
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments to retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate...

Knoxville, Tennessee, United States
Reviewed February 24, 2016

this Extended stay is a wonderful place, very nice, clean and wonderful employees, gorgeous wood floors, at least in my room #209. the ONLY 2 negative things I have to say about this place, is the BED!!! the bed is VERY hard, and very uncomfortable! I won't be staying here again due to the bed, but it really is a...

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Helpful?
Thank Katrinal1925
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for your recent review of your experience with us. Please accept our apologies that you did not have a comfortable stay. To uphold our company's high standards, we will look into replacing our current mattresses moving forward. Still, I am so pleased to read that you had a positive stay overall and enjoyed our friendly customer service! Once...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Free Breakfast

Additional Information about Extended Stay America - Columbia - Northwest/Harbison

Address: 1170 Kinley Rd, Irmo, SC 29063-9633 (Formerly Extended Stay Deluxe)
Location: United States > South Carolina > Irmo
Price Range: $79 - $111 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Northwest/Harbison 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Deluxe Columbia-Harbison Hotel Irmo
Extended Stay Irmo
Irmo Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Columbia - Northwest/Harbison staff and other travelers.
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Questions? Get answers from Extended Stay America - Columbia - Northwest/Harbison staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request a room close to elevator if you can't walk far, some rooms are quite a way from them.”
 of 5 bubbles amyaustin774, 3 weeks ago | Read review
“stay elsewhere”
 of 5 bubbles kevinsO2217EX, Sep 17, 2016 | Read review
“Any room is a good room”
 of 5 bubbles MsWSB, Jul 14, 2016 | Read review
“not 410 that's all I know”
 of 5 bubbles hanklane98, May 9, 2016 | Read review
“Ask to be away from stairs and elevators.”
 of 5 bubbles 671sharonp, Jan 18, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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