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Extended Stay America - Columbia - Northwest/Harbison

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Extended Stay America - Columbia - Northwest\/Harbison
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17 Reviews from our TripAdvisor Community

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Showing 17: English reviews
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

We are here for work. My husband travels with his job, so we are always looking for hotels like this one. The staff is super nice and make us feel at home. Our room is the perfect size for our family with 2 dogs. I wish more hotels were like this.

Helpful?
Thank Jacqueline R
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Your feedback is very important. I am pleased to see you and your family enjoyed our pet-friendly location, the size of the room, and the friendliness of our staff. It is great to see you had an excellent stay at our hotel. Thank you again for your review. It would be our pleasure for you to repeat your experience with... More 

Naugatuck, Connecticut
Level Contributor
10 reviews
4 hotel reviews
5 of 5 stars Reviewed July 14, 2016

The suite was great. I highly recommend this hotel. The bedding was comfortable, and the hotel was extremely clean. This is a pet friendly hotel which was very important. It offers a full kitchen but all cooking/eating utensils and coffee maker must be requested. The staff were super friendly. It was truly a home away from home. The hotel does... More 

Helpful?
Thank MsWSB
Manager_11525, Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

We appreciate you sharing your comments with us about your stay. It is satisfying to read how well you were accommodated by our staff. Also I'm glad you enjoyed our amenities including our fully equipped kitchen and pet friendly facility. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay... More 

Saint Charles, Illinois
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed May 23, 2016

My sister in law booked this hotel, and we decided to stay here to be close to her. Both my husband and she had a doctors appointment nearby. We're all from out of state. This place was not very welcoming. No one came out from the back office to the front desk when we arrived. We kind of waited, and... More 

Helpful?
Thank dddooper
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize that your experience was not to our company’s high standards. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure that we are thoroughly inspecting rooms prior to guest... More 

Travelers are raving about these Irmo hotels

Los Angeles, California
Level Contributor
42 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 stars Reviewed May 9, 2016

very disappointing Mexican group staying at the hotel urinating in the bushes in the parking lot and giving bad looks like they want to rob you. refrigerator so loud had to be unplugged toilet constantly stopped up I had to leave a plunger in the room hallways stunk of ciggaretts cause they had full ashtrays near the entrances

Helpful?
Thank hanklane98
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Your review for our hotel was recently brought to my attention. I am so disappointed to read that you did not have a comfortable stay. Please accept my apology. I discussed your comments with the team, and we will make sure we are thoroughly inspecting rooms and frequently walking our property to ensure your experience is not repeated. Thank you... More 

Franklin, North Carolina
Level Contributor
75 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed April 20, 2016

This room was really expensive for what it was! The bed was uncomfortable - sagged in the middle. The room smelled like curry, the picture on the wall was missing, and the frig made loud noise all night! It is also a very noisy location due to its proximity to main roads. Neither my husband nor I slept well at... More 

Helpful?
Thank CarMa555
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that your stay was not to our company’s high standards. In response to your feedback, I will use your comments to retrain our housekeeping staff and make sure we are thoroughly inspecting rooms prior to guest arrivals. I really appreciate... More 

Knoxville, Tennessee, United States
Level Contributor
87 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed February 24, 2016

this Extended stay is a wonderful place, very nice, clean and wonderful employees, gorgeous wood floors, at least in my room #209. the ONLY 2 negative things I have to say about this place, is the BED!!! the bed is VERY hard, and very uncomfortable! I won't be staying here again due to the bed, but it really is a... More 

Helpful?
Thank Katrinal1925
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for your recent review of your experience with us. Please accept our apologies that you did not have a comfortable stay. To uphold our company's high standards, we will look into replacing our current mattresses moving forward. Still, I am so pleased to read that you had a positive stay overall and enjoyed our friendly customer service! Once... More 

1 review
5 of 5 stars Reviewed February 10, 2016 via mobile

From the minute we walked in Lori and Susan made us feel like family. Recommend everyone stay. To the regional manager was very helpful. thank you everyone there. Lori is like family when I was sick she always called my wife make sure I was alright.

Helpful?
Thank Randy F
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future. More 

North Collins, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 18, 2016

We took a 180! We had a terrible stay. The smells the noise. Solvents,Epoxy,and glues. I spent most of my stay on the front stoop,in the fresh air. The woman in charge just lied to us over and over. The CEOs came through to see the progress. We were kept from them when they wanted to know of our stay.The... More 

Helpful?
Thank Sharon P
Sycamore, Illinois
1 review
1 of 5 stars Reviewed December 12, 2015

We should have read the reviews before we booked our stay just a week ago. We stayed for 3 days for our sons wedding. We stayed here 4 years ago and the experience was OK then not great so we thought we would try it again. We had other family and friends stay also and one had a worse experience... More 

Helpful?
Thank Greg S
Manager_11525, General Manager at Extended Stay America - Columbia - Northwest/Harbison, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for the cleanliness and service issues you experienced. As this hotel’s manager, I can assure you that I have used your comments as a training tool to coach our entire staff to ensure your experience is not repeated. Thank you very much for providing... More 

1 review
1 of 5 stars Reviewed December 11, 2015

After receiving your advertisements for a specific rate, I chose to inquire about a 90 day stay. Upon arriving at the property for information, I was quoted $500 more a month than the advertised rate. It was explained that there were only a few units set aside at that promotion but none were available. I received another promotion after returning... More 

Helpful?
Thank Rob H
Questions? Get answers from hotel staff and past guests. Ask a question

24 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - Northwest/Harbison

Address: 1170 Kinley Rd, Irmo, SC 29063-9633 (Formerly Extended Stay Deluxe)
Location: United States > South Carolina > Irmo
Price Range: $82 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Northwest/Harbison 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Extended Stay Deluxe Columbia-Harbison Hotel Irmo
Extended Stay Irmo
Irmo Extended Stay
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