...Additionally, the well manicured grounds and the beach front location all worked together to make for a great stay...

...The location of this resort can't be beat... It's also a great beach location...

...Hard to beat its location and facilities in the charming Shipmaster Village...

...Staff is friendly and location is great...

...The pool, shopping and location to the beach was exceptional as well...

Loved the location on a clean beach...

...We loved the location all the restaurants were great...

...Great hotel, convenient location and service was good...

...No regular beds, there was a Murphy bed and a pull out couch...

...When we walked into our room we were greeted with chocolate covered strawberries and a bottle of champagne...

Stayed in the newly renovated room... We had a relaxing time in the evening sitting outside and listening to music...

This is an older hotel with nicely updated common areas and decent onsite dining...

...Clean and cozy great for a quick getaway!...

...The service, food, and atmosphere was wonderful...

...I liked the life music in the pool and a little snack bar...

...The rooms were extremely clean and well appointed...

...We also enjoyed Bayley’s Bar and Terrace and its inviting atmosphere...

...The associated outdoor parties with loud, live bands last until 10pm and the chairs around the fire pits get moved to other locations, although unless you want to be in the midst of the fray, you won't want to be anywhere near the firepits...

...Both times, I found the Sonesta very welcoming... There was a wedding with a band near the pool area, but from our room, they could not be heard!...

...This beach resort is beautiful and our room was clean and quiet...

...Room was spacious, clean and quiet...

...It shows up in all the likely places: soft goods, carpets, paint and furnishings...

...With the large trees and the Spanish moss hanging from them, it was dangerously dark...

...Fabulous setting with lights and dunes in background...

...The resort is large, beautifully landscaped and decorated... The blinds in the room are room darkening so if you like to sleep a little later this is a plus...

...The rooms and bedding were quite comfortable... Shout-out to Charles as well for helping get a lot of cool lights, TV setups, ball room setups etc...

...They made us all feel so welcome like a family atmosphere!...

...It has a vibrant atmosphere and our hotel room was spacious and clean...

Room was very clean, bed very comfortable, staff was very friendly... I ordered breakfast, picked up and took it back to our room... There are no microwaves in the rooms, just a small frig so don't plan on heating up hot pockets for the kiddos...

...The rooms are also tiny and in great need of updating. Our balcony had water stains, our room had discolored walls and dirty carpets too...

...It is an older hotel that has been *mostly renovated... The renovations they did are very basic and some parts of the room are rusted (trash can, shower faucet, door hinges)...

...Not once, but twice, I was locked out of my room due to their negligence in changing the door battery... To add to the frustration the room we received, on top of the door issue, smelled like pet urine...

...When we walked into our room we were greeted with chocolate covered strawberries and a bottle of champagne... I will definitely return and request the same room...

...The rooms were just ok. As a family of 5 we were very crammed... This was definitely NOT the experience I was expecting for a hotel that charges as much as they do for a room per night...

...Few recommendations I’d like to make - 3 complimentary water bottles in a room for families of 3 adults (they paid for 3 people not for 2); bedding set for 3 people not for 2; have variety of restaurants (food)...

...We got a room rate that included the Just for Kids program, but even paying for it separately is well worth the price!... Our room & the common areas were very clean and the food was decent...

...We had to ask 3 times over the course of 5 hours to actually get them sent to the room; likely, the hotel was busy, but it seemed like they should have been provided automatically...

...The not so great: Why does a $375 a night room in off-season have popcorn ceilings?...

...Shiela and crew made certain our stay was one to remember and really helped to make us feel pampered ...

...We were given a pet friendly room (did not travel with pets) and it had a distinct mustyness to it- as did the bathroom... We requested for a non pet room and they were very nice about it over the phone and told me to go to the front desk the next morning and it would be arranged... I left a second message with my mobile number ,room number and name... I didn't receive a call or a note to the room or any form of acknowledgement from them...

...The room next to us had kids all over the place. When I asked to move rooms they kept saying they will just call security...

...We also received champagne and chocolate covered strawberries delivered to our room to help celebrate... Our room overlooked the serene lagoon swimming, lavish grounds, and was equipped with all the amenities... The room, while not entirely soundproof, was still fairly quiet...

...Our suite came with a welcome basket filled with snacks and a coffee mug and blanket and a cheese and fruit tray - Delicious! Our suite was clean, spacious and so well attended each day... Our requests for a top floor and adjoining room with family were all seamlessly granted...

...However, we arrived on the island around 11:30 AM and were pleasantly surprised that our room was ready... Room was spacious, clean and quiet...

...We stayed for 4 nights….beds were comfy, room refreshed every single day no matter what time we got up and left, and the staff we encountered were all very nice. The negatives would be that I’m pretty sure we had the room with the worst view…3rd floor corner where you could not sit on the balcony because it overlooked the room and the equipment was very loud...

...We stayed at this hotel between Oct 5 and Oct 10. Our room was on the ground floor overlooking the pool area... Due to mobility we asked to reserve a ground floor room... When we checked in to the room, we immediately noticed cigarette smoke odor... We asked for another room, but due to full occupancy, nothing else was available... Although the room was in good shape, it is showing some wear from the time we last stayed at Sonesta Resort...

...Management should get them earpieces to communicate & they should be told to keep quiet outside of guests rooms!!!...

...The rooms and bedding were quite comfortable. We stayed in one of the top floor ocean view suites for 8 days and it was magical... My only small critique would be to put a microwave in the rooms...

...Also know that despite a resort fee, nothing is included - not chairs, umbrellas, beach toys, paddleboards, bikes, kayaks, water, anything...

...The beach chairs with the umbrellas were relatively inexpensive and easy to rent... The food was basic but not worth the price... They included gratuity in the bill at 18% for a table of 4... Will not be returning to this hotel based off of our lunch dining experience alone...

...All of the food we ate at the hotel was so-so, nothing to write home about and way overpriced for the quality ...

...The restaurants on site lack a variety of menu options and are way overpriced for food that is bland and just ok. This was definitely NOT the experience I was expecting for a hotel that charges as much as they do for a room per night...

...I was rather disappointed in the stay overall... Food was fairly expensive, but that’s expected... It seemed rather excessive, maybe because we were there during the holiday...

I had an incredibly disappointing experience at Sonesta Resort... I wouldn't recommend staying here until they improve their facilities and customer service...

...Kathie Sendra runs this program and she & her staff are incredibly fantastic!... We got a room rate that included the Just for Kids program, but even paying for it separately is well worth the price!...

...The not so great: Why does a $375 a night room in off-season have popcorn ceilings?... They offered a better view for $50 additional...

...You even have to pay a rental fee for beach chairs...

...This vacation we booked a corner suite, and the sofa, when pulled out, was broke... I stressed to her how we paid extra for the corner suite which included a king bed and full pullout... Bottom line was, I was not getting what I paid for... Unfortunately for Sonesta, Vanessa is a poor representation... She advised them that I could check out the following day but I would be charged for that night's stay... Naturally, there was no other hotel with a room comparable to what we had booked with Sonesta...

...I paid $486 a night and was expecting a nice view, instead I got a view of the hotel generators and air vents on top of the kitchen roof. I asked to change rooms and the hotel could not accommodate... I will not be returning or recommending this hotel to others...

...When I asked to move rooms they kept saying they will just call security...

...Parking was easy and the tennis club next-door offered great courts for a low fee less than 2 mins away...

...We brought our own beach chairs to avoid a charge but appreciated the towels available at the pool...

...Cost was $70 per person... I went back for the chicken; it was almost as tough as the steak... Yes, I should have complained and gotten someone in catering to just cook me a steak... Being after 8pm, we just decided to ask for a different room the next day... We turned it off all together and got a new room the next day...

...I will add that its a good value at $179...

...We asked for another room, but due to full occupancy, nothing else was available... I don't like to valet because of the typical delay retrieving the car when we get ready to leave, plus I always tip the valet which adds to the cost... Large beach umbrellas and chairs are available to rent at a reasonable cost...

...To be honest, we could've eaten dinner nightly at the Seacrest onsite restaurant and been completely satisfied...

...I do wish the rental fee for beach chairs & umbrellas was cheaper, but still happy they have them available...

...Entree was enough to have for lunch the next day... I can get a no frills massage for a lot cheaper...

...This hotel is always clean friendly and responsive to our every need. We arrived early but they suggested we go to lunch while they prepared our room...

...Everything was very nice and clean and the towels were even fluffy by hotel standards...

...The rooms were clean and everything was accessible!...

Room was very clean, bed very comfortable, staff was very friendly...

...The beach was clean and well maintained...

...The hotel grounds were beautifully landscaped and clean...

...Our room was clean and fairly updated...

...Our room & the common areas were very clean and the food was decent...

...Staff is nice and rooms are clean...

...The rooms were very clean and the bed was very comfortable...

...Clean and cozy great for a quick getaway!...

...The rooms are clean, beds are comfortable, and we have relaxed well...

...The rooms were extremely clean and well appointed...

...The boardwalks were easy to find and provided direct access to the pristine white sand beaches... All the staff was polite and professional and everything was nice and clean...

...From the cleanliness of the room to the amazing shower to the amazing views throughout the resort...

...Our suite was clean, spacious and so well attended each day...

...The place is spotless, the rooms well-serviced, the food good, the lobby bar well stocked, and friendly people everywhere...

Loved the location on a clean beach... Room was nice/ average and clean...

...This beach resort is beautiful and our room was clean and quiet...

...Room was spacious, clean and quiet...

...The rooms were clean and the housekeeping staff were polite and professional...

...The resort is clean and the food was great!...

...The pools were very clean as were the restaurants / lobby etc... Beyond that it was clean, the style flowed well and overall just very nice...

...It was clean, peaceful and restful, which is what we went for...

...It has a vibrant atmosphere and our hotel room was spacious and clean...

...We called in a noise complaint, and I got hung up on...

...Other thins I would have liked to see in a "up to date" resort would be USB ports at the desk, USB ports in the nightstands, on demand/streaming TV and less noise from the room next door (think it was a wedding bash)...

...If you have a room facing the courtyard you will not be able to ignore the noise...

...The noise was loud enough that every person around, above and below us would have been awakened...

...We liked the fact that while in our room, we couldn't hear any noise coming from the hallways...

...The woman who runs the kids program, Kathleen, is incredible, experienced and made for such a fun stay - visiting the beach, different crafts each day, turtle feeding and more. It made the trip that much more special for my kiddos, who felt like special guests of the hotel...

...I can't thank Kathy and Annette enough for their amazing care!... All the staff we interacted with, from house keeping, front desks, waiters, and bartenders were accommodating and respectful...

...The beach chairs with the umbrellas were relatively inexpensive and easy to rent... The pool bar and grill had the rudest waitress we have ever had... She rolled her eyes at us several times while we were ordering food, as well as every other table she waited on, and then our order was wrong... They included gratuity in the bill at 18% for a table of 4...

...I'm very surprised with the good reviews this hotel receives after our experience here... The front desk staff was not very friendly and neither were the wait staff at the pool... The only friendly staff we ran into was housekeeping and we never once saw or interacted with a manager... My kids loved feeding the turtles every morning and doing some of the kids club activities...

...Valet staff sit on their phones/talk to each other and are not very helpful...

...It caters to kids and families which was perfect for us. The main pool is a nice size and you can have drinks and food served poolside... The beach is wide and there are chairs you can rent at the hotel OR on the beach... We had to ask 3 times over the course of 5 hours to actually get them sent to the room; likely, the hotel was busy, but it seemed like they should have been provided automatically... There is no room service, but you can order from the different restaurants and go get the food; there are timeframes certain places are open so do be mindful of that...

My husband and I just worked remote out of Royal Sonesta for a week and leveraged their “Just Us Kids Camp” for childcare for our two kids (ages 8 and 10)... Kathie Sendra and her staff took my kids bike riding, swimming, to turtle feedings, walks on the beach, made slime and other crafts together, had fun themed days such as pirate days where they got to go on a treasure hunt around the hotel and all the hotel staff was in in on it, etc... I highly recommend Just Us Kids for any parent who has the flexibility to work remote out of Royal Sonesta and are in need of childcare...

...Front desk service friendly and experienced, always ready to give the guests the help they need... Few recommendations I’d like to make - 3 complimentary water bottles in a room for families of 3 adults (they paid for 3 people not for 2); bedding set for 3 people not for 2; have variety of restaurants (food)... Thank you for everything and to make guests feel special and welcome...

...The Just for Kids club at the HH Sonesta is by far the BEST program we've experienced. Kathie Sendra runs this program and she & her staff are incredibly fantastic!... He had a great time with the staff, all of whom were very engaged with him... We got a room rate that included the Just for Kids program, but even paying for it separately is well worth the price!... As for the rest of resort, I found all staff to be friendly, hard working & willing to go out of their way to accommodate requests... Our room & the common areas were very clean and the food was decent... We enjoyed walking the beach to Coligny Plaza and then returning by free island trolley or hotel provided shuttle... My 1st time to HH and I would definitely return...

...We arrived at our resort on Saturday evening and someone had changed the name on our confirmed prepaid reservation and was checked in with our confirmation number... Sure enough, there were rooms for the week... Everyone from the front desk staff to the coffee shop and bartenders were great...

We had a really nice time at the Sonesta Resort Hilton Head Island... The rooms were extremely clean and well appointed... The check-in was attentive and I was happy to see that the Sonesta employs student interns from the US and abroad... (having recent college grads, I was impressed with the young front desk staff's professionalism... We had a great weekend, and the staff were wonderful...

Great stay - staff was very friendly and the property has a nice pool and direct access to the beach... Parking was easy and the tennis club next-door offered great courts for a low fee less than 2 mins away...

...We also received champagne and chocolate covered strawberries delivered to our room to help celebrate... Jenyll and Patrick at the front desk were very helpful, friendly, and accommodating... All the staff was polite and professional and everything was nice and clean... The food and service at the Seacrest Restaurant and Terrace was great... We ate there several times throughout our stay... All the hostesses and servers were very friendly and personable making our experience even better... Sussana, Sherlene, Kimmola, Winston, and Carlton and the rest of the staff always had smiles and were ready to take care of us and often went above and beyond... It was our first stop in the morning for a delicious cup of coffee (to go) for our morning beach walk as well as in the evening for refreshing cocktails and dinner... Carli, Mert, and Sarah G. always took great care of us... Jason always took great care of us... We felt so pampered during our stay and can't wait to go back!...

...Our suite came with a welcome basket filled with snacks and a coffee mug and blanket and a cheese and fruit tray - Delicious! Our suite was clean, spacious and so well attended each day... Austin at the Front Desk was so hospitable and helpful and kind... Our requests for a top floor and adjoining room with family were all seamlessly granted... We felt so pampered during our stay and can't wait to go back!...

...However, we arrived on the island around 11:30 AM and were pleasantly surprised that our room was ready... We brought our own beach chairs to avoid a charge but appreciated the towels available at the pool... Room was spacious, clean and quiet...

The good news is that the Sonesta Resort Hilton Head is operating with the same wonderful grounds/facilities with generally friendly and helpful staff and is once again a truly dog friendly destination...

...Checkin and checkout was easy and efficient. The staff were helpful and courteous at all times... The staff did spray the carpet with a deodorizer but some of the odor remained... So we then used the free valet option... I don't like to valet because of the typical delay retrieving the car when we get ready to leave, plus I always tip the valet which adds to the cost... It is one of the reasons we enjoy this hotel so much... Large beach umbrellas and chairs are available to rent at a reasonable cost... I recommend this hotel, and as celiac, I highly recommend Hilton Head Island...

...We enjoyed Bailey's bar available right in the main lobby. Felicia and Emily were so good to us and did everything to make sure they took care of our requests and then some... They went the extra mile and Felicia even remembered our exact drink orders and knew we'd want a menu for a late evening snack, each time we visited... Her and Emily always had a smile and were ready to take care of us... The rooms were clean and the housekeeping staff were polite and professional...

...Delaney, the sales manager for our wedding did an outstanding job... My wife and I were so pleased with everything she did for us and our large group!... The pools were very clean as were the restaurants / lobby etc... The bartenders/servers at the pool area were super friendly and actually knew how to make drinks well... The large pavilion right next to the beach was amazing for hosting our reception of about 150 people!... Shout-out to Charles as well for helping get a lot of cool lights, TV setups, ball room setups etc...

...Pleasantly surprised again at our welcoming goodies in the room!... Vanessa texted us a few times to make sure we had everything we needed... Loved getting a nice breakfast in the restaurant, Ben our server was so nice... The whole staff in the restaurant were great!... I do wish the rental fee for beach chairs & umbrellas was cheaper, but still happy they have them available...

...Every day they did many activities and crafts, fed the turtles, and went to the beach to explore... The hotel grounds were beautifully landscaped and clean... There are many places to sit and relax...

...The beach was clean and well maintained. The beach chairs with the umbrellas were relatively inexpensive and easy to rent... They included gratuity in the bill at 18% for a table of 4...

The kids club and staff, were AMAZING! They went above and beyond for my kiddo, they made the trip extra fun for him that he asked to go back... Sonesta - kids club is great!...

...The staff was highly qualified, professional and friendly... We were also able to bring our dog along for the trip and everyone made him feel welcome... Beautiful pool with delicious drinks and friendly staff... Lovely scenery on a short walk to the beach, which had amazing sunsets every night... The Sonesta was a perfect choice for a family friendly vacation...

...If you have kids and want to get a way for a bit I encourage you to visit this resort...

This is an older hotel with nicely updated common areas and decent onsite dining. It caters to kids and families which was perfect for us... The main pool is a nice size and you can have drinks and food served poolside... The beach is wide and there are chairs you can rent at the hotel OR on the beach... We had to ask 3 times over the course of 5 hours to actually get them sent to the room; likely, the hotel was busy, but it seemed like they should have been provided automatically... There is no room service, but you can order from the different restaurants and go get the food; there are timeframes certain places are open so do be mindful of that...

...Staff is nice and rooms are clean. But even Hampton Inns give free coffee and continental breakfast... You even have to pay a rental fee for beach chairs...

Great stay - staff was very friendly and the property has a nice pool and direct access to the beach... Parking was easy and the tennis club next-door offered great courts for a low fee less than 2 mins away...

It was our first time staying at Sonesta Resort – Hilton Head Island and we loved it and can’t wait to go back!... We also received champagne and chocolate covered strawberries delivered to our room to help celebrate... Sonesta is a large, wonderful resort with lush landscapes, tropical gardens, and breathtaking views at every turn... The boardwalks were easy to find and provided direct access to the pristine white sand beaches... We loved the fire pits around the resort as well... The property is also very dog friendly... Jenyll and Patrick at the front desk were very helpful, friendly, and accommodating... All the staff was polite and professional and everything was nice and clean... Our room overlooked the serene lagoon swimming, lavish grounds, and was equipped with all the amenities... The room, while not entirely soundproof, was still fairly quiet... We enjoyed the menu that included regionally inspired ingredients and fresh Atlantic seafood, all while taking in the stunning views from the indoor/outdoor terrace... We ate there several times throughout our stay... All the hostesses and servers were very friendly and personable making our experience even better... Sussana, Sherlene, Kimmola, Winston, and Carlton and the rest of the staff always had smiles and were ready to take care of us and often went above and beyond... We also enjoyed Bayley’s Bar and Terrace and its inviting atmosphere... It was our first stop in the morning for a delicious cup of coffee (to go) for our morning beach walk as well as in the evening for refreshing cocktails and dinner... Carli, Mert, and Sarah G. always took great care of us... Sweet Cane Bar and Grille at the Resort is the ideal poolside spot for cocktails and lunch... Jason always took great care of us... We felt so pampered during our stay and can't wait to go back!...

...Our suite came with a welcome basket filled with snacks and a coffee mug and blanket and a cheese and fruit tray - Delicious! Our suite was clean, spacious and so well attended each day... Austin at the Front Desk was so hospitable and helpful and kind... Our requests for a top floor and adjoining room with family were all seamlessly granted... We felt so pampered during our stay and can't wait to go back!...

...Don't get me wrong, this is a very solid resort/beach property hotel... It shows up in all the likely places: soft goods, carpets, paint and furnishings... Other thins I would have liked to see in a "up to date" resort would be USB ports at the desk, USB ports in the nightstands, on demand/streaming TV and less noise from the room next door (think it was a wedding bash)...

...However, we arrived on the island around 11:30 AM and were pleasantly surprised that our room was ready. We were on the beach by noon enjoying the sun... Very nice pool and multiple patio areas to relax around... We brought our own beach chairs to avoid a charge but appreciated the towels available at the pool... Room was spacious, clean and quiet...

...Our room was on the ground floor overlooking the pool area... Checkin and checkout was easy and efficient... The staff were helpful and courteous at all times... We have stayed at Sonesta Resort in the past and have always enjoyed this hotel... So we then used the free valet option... The pool at Sonesta Resort is superior to many other upscale hotels and is nice and warm... It is one of the reasons we enjoy this hotel so much... Beyond the pool is a pretty, white sand beach area that is well maintained and convenient... Large beach umbrellas and chairs are available to rent at a reasonable cost... For children, there are a number of daily activities such as feeding the turtles in the pond just beyond the pool... Our visiting grandchildren enjoyed some of these one day... I recommend this hotel, and as celiac, I highly recommend Hilton Head Island... There are many gluten free options there, including fried seafood options that are rarely found anywhere else we have visited...

...To be honest, we could've eaten dinner nightly at the Seacrest onsite restaurant and been completely satisfied... The resort is large, beautifully landscaped and decorated... We enjoyed Bailey's bar available right in the main lobby... Felicia and Emily were so good to us and did everything to make sure they took care of our requests and then some... They went the extra mile and Felicia even remembered our exact drink orders and knew we'd want a menu for a late evening snack, each time we visited... Her and Emily always had a smile and were ready to take care of us... The rooms were clean and the housekeeping staff were polite and professional... We liked the fact that while in our room, we couldn't hear any noise coming from the hallways... The blinds in the room are room darkening so if you like to sleep a little later this is a plus... That is where the only hot tub was and it was always filled with teenagers every time we went to use it... The main pool bar is right where all of the family and little kids are in and out... It is a great spot for families and couples...

...Great resort located on the beautiful beach on Hilton Head Island. The resort is clean and the food was great!... The service and staff were friendly and helpful... Emma at the front desk was so sweet and accommodating... The resort is beautiful and well designed... We loved the location all the restaurants were great...

...My wife and I were so pleased with everything she did for us and our large group!... It is set just a few football fields away from the quaint sandy beach... The pools were very clean as were the restaurants / lobby etc... The rooms and bedding were quite comfortable... We stayed in one of the top floor ocean view suites for 8 days and it was magical... My only small critique would be to put a microwave in the rooms... Beyond that it was clean, the style flowed well and overall just very nice... The bartenders/servers at the pool area were super friendly and actually knew how to make drinks well... If you are looking for a place to hold your wedding this is it... The large pavilion right next to the beach was amazing for hosting our reception of about 150 people!... Shout-out to Charles as well for helping get a lot of cool lights, TV setups, ball room setups etc... All in all, I think Sonesta just gained 150ish people who just loved this resort...

...Very friendly doormen & amazing front desk employees. Hilton & Arnold were very pleasant & always smiling... There’s Fire pits & hammocks surrounded by water fountain & ponds... You can hear the ocean while lying on one of hammocks & fall asleep at sunrise... Restaurants & bars at Sonesta are excellent... Any spa resort I go too have steam rooms , a sauna & hot tubs... I really liked the Coligny shops where there’s a great little supermarket the “piggly wiggly”... Plus plenty of unique shops, bars & restaurants... you’ll see dolphins, surfcasters, bicyclists, birds, dogs etc... HH is a gem & lots to do or do nothing at all it’s up to you... There’s also free parking on site...

...Pleasantly surprised again at our welcoming goodies in the room! Being an elite member has a lot of nice perks at the hotel... Loved getting a nice breakfast in the restaurant, Ben our server was so nice... I do wish the rental fee for beach chairs & umbrellas was cheaper, but still happy they have them available... Love the grounds and the beautiful beach...

...From the moment we arrived we were greeted with smiles. We enjoyed the buffet breakfast (one vegan, one pescatarian), made use of the pool and beach (fabulous) and used the gym albeit only once as there was far too much to do... My husband played golf and they have a shuttle to Shipyard... We also ate in the restaurant a couple of time and again all requests were meet... Thank you everyone for a truly enjoyable stay - and a special thank you to Vanessa on the front desk and Annette who serviced our rooms beautifully...