Sonesta Resort Hilton Head Island
Sonesta Resort Hilton Head Island
130 Shipyard Drive, Hilton Head, SC 29928
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Avg. $250 /night, 3/23 - 3/24
$445
per night
$342
per night
$239
per night
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About
#6 of 30 hotels in Hilton Head
Location
4.8
Rooms
4.7
Value
4.4
Cleanliness
4.8
Service
4.6
Sleep Quality
4.7
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Enjoy the charm and warmth of one of the finest hotels in Hilton Head Island. Nestled along the coast with stunning views and lush landscapes our award-winning Sonesta Resort Hilton Head Island is a premier destination for getaways, gatherings or business. Walk along the beach, or stroll through our verdant, tropical gardens. Dine at one of our multiple restaurants, but not before wading into our zero-entry lagoon swimming pool. Pamper your body and senses with a trip to our Arum Spa. Or venture outside to find some of the best activities on the island at your disposal from golf, tennis and kayaking to shopping, bike riding and exploring the natural wonders of Hilton Head.
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Property amenities
Valet parking
Wifi
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Bicycle rental
Kids stay free
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fence around pool
Restaurant
Breakfast available
Breakfast buffet
Outdoor dining area
Snack bar
Poolside bar
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Massage
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Blackout curtains
Air conditioning
Housekeeping
Private balcony
Safe
Sofa
Refrigerator
Flatscreen TV
Telephone
Iron
Wake-up service / alarm clock
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Value
Languages Spoken
English
Location
130 Shipyard Drive, Hilton Head, SC 29928
Getting there
Hilton Head Airport
5.1 mi•
See all flights
Savannah-Hilton Head Airport
27.6 mi•
See all flights
Rental Cars
287 Restaurants
within 5 miles
Reviews
4.6
4,364 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Sonesta Resort Hilton Head Island offers a modern retreat with recent renovations that appeal to those who enjoy a clean, updated environment complemented by fire pits and live music, despite some finding the atmosphere a bit sterile. While service quality varies, with reports of both friendly staff and instances of unresponsiveness, guests frequently commend the resort's cleanliness and beach proximity.
Room experiences are mixed, with some highlighting comfort and others pointing out cleanliness and noise issues. The resort's amenities, including beach access, are generally appreciated, but the value proposition is contested by guests who feel overcharged for the experience.
Location
Convenient
Atmosphere
Sterile
Rooms
Dated
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
I travelled by myself with my two kids (6 and 8) to Sonesta Resort Hilton Head for 5 days in August. We were not sure which resort to go with, and settled on this one in part because it had a kids club. And I'm so glad we did!
The kids club, called Just Us Kids, which is run by a very nice woman named Kathie, was one of the highlights of our stay. The kids loved it and tell me they rate it 10 stars! They are pretty difficult customers so that is high praise. You can sign up for the kids club for a half day or full day. I had my kids try it out for a half day first, and after that they asked to go back one more half day and one full day! Every day has a different theme and the kids did arts and crafts, as well as daily trips to the beach and time at the pool, which my kids loved the most of all. Couldn't recommend this more for anyone also wanting some time to themselves while on vacation!
The resort itself is fine. It looks like they recently redid the rooms and everything was new and clean. One thing that I really missed was room service. I haven't heard of a resort without room service. There are a few restaurants on site and you can order food from them to take up to your room, but sometimes the wait could be long. Also, given the layout of the property, depending on where your room is, the walk to the ground floor area with restaurants (and anywhere else you need to go) can be quite long.
One other thing that appealed to me is that I had seen online that this hotel has washers and dryers for guests to use. Always a plus when traveling with little kids. There is one washer and one dryer for the entire property that are hidden in a far away corner of the 5th floor and not indicated with signage anywhere. There are signs for Ice, Vending and other things, but not for the laundry facilities...I found this a bit strange. Also, no one told me this was available, I had to ask about it myself. In general, the information given at check in was minimal. They refer you to a two page resort guide that also has minimal information. You're just sort of left on your own to figure things out. Other places we've stayed at have apps these days with information, or at least more information available in the room.
Also, I haven't stayed at a resort before where there wasn't a bellhop available to help with luggage. I was left with my two little kids to carry our very heavy luggage to our very far away room on my own.
None of things are dealbreakers. I just found it lacking for a place that calls itself a "resort" and charges a separate resort fee at that. For what exactly I couldn't figure out. But, if you manage expectations, this is a good place to stay with a great kids club. We would return.
The kids club, called Just Us Kids, which is run by a very nice woman named Kathie, was one of the highlights of our stay. The kids loved it and tell me they rate it 10 stars! They are pretty difficult customers so that is high praise. You can sign up for the kids club for a half day or full day. I had my kids try it out for a half day first, and after that they asked to go back one more half day and one full day! Every day has a different theme and the kids did arts and crafts, as well as daily trips to the beach and time at the pool, which my kids loved the most of all. Couldn't recommend this more for anyone also wanting some time to themselves while on vacation!
The resort itself is fine. It looks like they recently redid the rooms and everything was new and clean. One thing that I really missed was room service. I haven't heard of a resort without room service. There are a few restaurants on site and you can order food from them to take up to your room, but sometimes the wait could be long. Also, given the layout of the property, depending on where your room is, the walk to the ground floor area with restaurants (and anywhere else you need to go) can be quite long.
One other thing that appealed to me is that I had seen online that this hotel has washers and dryers for guests to use. Always a plus when traveling with little kids. There is one washer and one dryer for the entire property that are hidden in a far away corner of the 5th floor and not indicated with signage anywhere. There are signs for Ice, Vending and other things, but not for the laundry facilities...I found this a bit strange. Also, no one told me this was available, I had to ask about it myself. In general, the information given at check in was minimal. They refer you to a two page resort guide that also has minimal information. You're just sort of left on your own to figure things out. Other places we've stayed at have apps these days with information, or at least more information available in the room.
Also, I haven't stayed at a resort before where there wasn't a bellhop available to help with luggage. I was left with my two little kids to carry our very heavy luggage to our very far away room on my own.
None of things are dealbreakers. I just found it lacking for a place that calls itself a "resort" and charges a separate resort fee at that. For what exactly I couldn't figure out. But, if you manage expectations, this is a good place to stay with a great kids club. We would return.
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Date of stay: August 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Sonesta Resort Hilton Head Island
Responded Sep 3, 2024
Roseanne85, it’s wonderful to hear you had a great time at Sonesta Resort Hilton Head Island and that the Just Us Kids club was a highlight for your children. It's great to know your kids enjoyed their time with Kathie and the various activities. The team appreciates your feedback about room service and signage for laundry facilities. They strive to provide a seamless experience for guests, and your comments will surely be considered. We're looking forward to welcoming you and your family back for another stay.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hotel's Favorite
This resort is wonderful! The grounds are beautiful and the beach is PERFECT! We enjoyed hunting for sand dollars (always returned to their ocean bed home) and pool time. I have to say, the first day I mocked the adult pool (I even called it the garage pool) because it is set aside in a cement alcove. However, we had a few very steamy days and that pool became a welcome super cooling refuge.
We frequented the pool bar(Sweet Cane) as we spent most of our days on the beach or at the pool. Our waiter Jason was AMAZING!! Seek him out if you are on property. He is one of a kind and gave us the best service - with a smile!
We had a room overlooking the roof for the first couple of days, but were able to move to a garden room for the remainder of our stay. It's a little pricier, but worth it if you want to enjoy your balcony at all. The beds and pillows were super comfy! I would go back in a heartbeat!
We frequented the pool bar(Sweet Cane) as we spent most of our days on the beach or at the pool. Our waiter Jason was AMAZING!! Seek him out if you are on property. He is one of a kind and gave us the best service - with a smile!
We had a room overlooking the roof for the first couple of days, but were able to move to a garden room for the remainder of our stay. It's a little pricier, but worth it if you want to enjoy your balcony at all. The beds and pillows were super comfy! I would go back in a heartbeat!
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip:Â The resort provides pool towels that can also be used at the beach. So if you have limited space,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SonestaRHiltonHeadGM, General Manager at Sonesta Resort Hilton Head Island
Responded Aug 25, 2023
Enufkm, thank you for sharing your delightful experience at Sonesta Resort Hilton Head Island. We're thrilled you enjoyed our beautifully maintained grounds and found the beach to your liking. It's also wonderful to hear that our secluded pool provided a refreshing oasis on those particularly hot days. Your kind words regarding one of our team members, Jason, at Sweet Cane will be gladly passed on - recognition for exceptional service is always a motivator! We're pleased as well that you found a noticeable difference in the upgraded room and that it enhanced your stay. The convenience and comfort of our cozy beds indeed contribute to a pleasant stay and we're glad you recognized this. We eagerly anticipate your return. Let's create more memorable experiences next time!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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We just returned from a wonderful trip to Hilton Head and stayed at the Sonesta Resort. I can't find any negatives to say about the place! The resort and new guest rooms are absolutely beautiful! I loved that the floors of the guest rooms were tile and not carpet (think sand, cleanliness etc.). The housekeeping cleaned our room everyday and always provided enough towels when we went thru them. Every staff member we encountered was pleasant and helpful. We enjoyed the family friendliness there and felt really comfortable letting our kids stray a bit from us. By the second day they were begging to do the Kids Camp after doing the daily craft time and spending time with the kids/leisure staff. Best money spent of the trip! They had the best time making pudding, slime, crafts, a water balloon fight and the girl (about college aged) even swam with them in the pool. It was such a nice break for my husband and I. We stayed on the property and were able to have some one on one time together listening to live music and having a few drinks. Kathie, the leisure and recreation manager was super kind to us too- she supervised the Kids Camp and helped map out a plan for us when we rented bikes. Oh- BIKES! The resort has bikes to rent and a trail close by which leads you right to Coligny Plaza. There is also a free shuttle to Coligny. The beach is steps away and just gorgeous. In addition to the kid crafts etc. there is an outdoor area with a ping pong table, beanbags/cornhole, life size Connect Four, Checkers, and plenty of hammocks for relaxing. The resort restaurants were good too- we enjoyed a nicer dinner in the main restaurant, some pizza and snacks from the bar restaurant (they even have an ice cream cart there sometimes) and a good lunch at the outdoor restaurant where they had live music. The landscape and overall shape and cleanliness of the resort is a 10 in my opinion. I can't say enough about this gem of a resort!! I hope you stay and have the same feedback!
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Date of stay: July 2024Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Sonesta Resort Hilton Head Island
Responded Jul 21, 2024
EmilynZ4079VO, We are delighted to hear about your wonderful trip and experience at the Sonesta Resort Hilton Head Island! We strive to enhance guests' experience with attention to detail and a variety of activities. It is heartwarming to know that your kids enjoyed the Kids Camp and that you had some quality relaxation time. Kathie and the entire team will be thrilled by your kind words. Your enjoyment of the dining options and recreational amenities is exactly what our resort strives for. We're looking forward to welcoming you and your family back soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We typically stay at this resort every few years for a conference. We were very disappointed to see how this hotel has declined in quality and value. The positives: the grounds are still beautifully maintained and the beach access is fabulous.
The negatives: First, the renovation of the hotel has resulted in the decor shifting from nautical to modern sterile and lacking any sort of ambiance. Our room was devoid of any style. Cheap vinyl plank flooring and vinyl covered chairs made it feel like a hospital room. No art on the walls. Our room did not at all look like the stock photos for the hotel.
Second, the high-speed internet WiFi is horrible. Oftentimes the connection was dropped or we were simply unable to connect at all. This was a major problem when trying to do work during the day and stream a show at night. I would've expected a far better WiFi connection at a resort like this.
Third, the hotel has a multi-story center atrium with the lobby and bar at the bottom. This creates a huge amount of unwanted noise late into the evening. The loudness continued until at least 11pm both nights of our stay. We put a towel under the door and cranked up our white noise to drown it out.
Fourth, I really have no idea what the daily resort fee covers - likely nothing truly useful. The WiFi is terrible as already mentioned. You have to pay to rent a beach chair and umbrella, you have to pay to use the pool toys and games. You have to pay to use the bikes. Breakfast is not included. It seems like all activities are an additional charge.
Overall, the location is great. However, the accommodations and amenities leave much to be desired at a price point where I would've expected a lot more. This was likely our last stay at the Sonesta.
The negatives: First, the renovation of the hotel has resulted in the decor shifting from nautical to modern sterile and lacking any sort of ambiance. Our room was devoid of any style. Cheap vinyl plank flooring and vinyl covered chairs made it feel like a hospital room. No art on the walls. Our room did not at all look like the stock photos for the hotel.
Second, the high-speed internet WiFi is horrible. Oftentimes the connection was dropped or we were simply unable to connect at all. This was a major problem when trying to do work during the day and stream a show at night. I would've expected a far better WiFi connection at a resort like this.
Third, the hotel has a multi-story center atrium with the lobby and bar at the bottom. This creates a huge amount of unwanted noise late into the evening. The loudness continued until at least 11pm both nights of our stay. We put a towel under the door and cranked up our white noise to drown it out.
Fourth, I really have no idea what the daily resort fee covers - likely nothing truly useful. The WiFi is terrible as already mentioned. You have to pay to rent a beach chair and umbrella, you have to pay to use the pool toys and games. You have to pay to use the bikes. Breakfast is not included. It seems like all activities are an additional charge.
Overall, the location is great. However, the accommodations and amenities leave much to be desired at a price point where I would've expected a lot more. This was likely our last stay at the Sonesta.
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Date of stay: June 2024Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Agency / Consultant at Sonesta Resort Hilton Head Island
Responded Jun 6, 2024
GatorGalJenn, Thank you for being a loyal guest over the years and for sharing your insights. It is great to know that you appreciated the well-kept grounds and the beach access. Regarding the recent changes in decor, it is unfortunate that the new style did not meet your expectations. It is also noted that the internet connectivity and ambient noise posed challenges during your stay. Your feedback about the resort fee and additional charges is valuable and will be shared with the relevant teams for review. Your comments are essential in helping us improve for future guests. Thank you for your detailed feedback.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for 4 nights (my wife , my 11 month old and I) at the same time as 2 separate conventions were attending. This was a mistake.
I love paying over 500.00 for a suite (after taxes, fees and amenity fee) to not have any hooks in the bathroom to hang my towel in. Wtf people. I've stayed at motels on the side of the road that has hooks in the bathroom. Go down to the local home Depot. Drop 15 bucks on 5 hooks and hang them in the bathroom. Let's pay attention to details, shall we? Just sad.
The food is incredibly average. So much so that we left the property every day to get breakfast and dinner. I had one good meal, which was the watermelon and feta salad with fish. Wonderfully tasty and well prepared. Everything else, stay way.
Onto the conventions. Can we not have all the people who's biz are paying a massive discounted rate for their rooms, run down to the pool at 7am to lay out their 7 towels on chairs and then go back to bed to then come down again at noon? Pool staff, remove the towels. What is this? What are we doing here. Let's have some civilized societal norms. For such an 'upscale' hotel this is pretty lame.
The front desk staff are wonderful as are the bellhops. All kind and cheerful and helpful at all times. You have incredible employees.
Just get better chef's and tell the pool staff to remove the towels after 30 min.
I love paying over 500.00 for a suite (after taxes, fees and amenity fee) to not have any hooks in the bathroom to hang my towel in. Wtf people. I've stayed at motels on the side of the road that has hooks in the bathroom. Go down to the local home Depot. Drop 15 bucks on 5 hooks and hang them in the bathroom. Let's pay attention to details, shall we? Just sad.
The food is incredibly average. So much so that we left the property every day to get breakfast and dinner. I had one good meal, which was the watermelon and feta salad with fish. Wonderfully tasty and well prepared. Everything else, stay way.
Onto the conventions. Can we not have all the people who's biz are paying a massive discounted rate for their rooms, run down to the pool at 7am to lay out their 7 towels on chairs and then go back to bed to then come down again at noon? Pool staff, remove the towels. What is this? What are we doing here. Let's have some civilized societal norms. For such an 'upscale' hotel this is pretty lame.
The front desk staff are wonderful as are the bellhops. All kind and cheerful and helpful at all times. You have incredible employees.
Just get better chef's and tell the pool staff to remove the towels after 30 min.
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Date of stay: June 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Sonesta Resort Hilton Head Island
Responded Jun 25, 2024
Minarik01, thank you for taking the time to share your feedback. It is great to hear that you appreciated our friendly front desk team and bellhops. They truly strive to make each guest’s experience enjoyable. We regret that certain aspects of your stay did not meet your expectations, particularly regarding dining and poolside experiences. Your comments about attention to detail in the room are also noted. We are always looking for ways to improve and will certainly take your feedback into consideration. We hope to have the opportunity to host you again and provide an enhanced experience.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Fantastic resort right on the beach. All staff are very nice and friendly. Check in was easy, we even received an upgrade to a pool side room. The room was very large and very clean. We loved that housekeeping came every day to clean the room. There are many activities scheduled everyday and we enjoyed playing Bingo by the pool every afternoon at 4 pm. The beach is just over the sand dune and when you return, there are several showers to help wash away the sand before going back to your room. Food in the outside bar area was very good. It is a close drive to the activities around the island. Parking was also easy. Would definitely return to this resort next time we come.
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Date of stay: August 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from General Manager, Guest Services / Front Office at Sonesta Resort Hilton Head Island
Responded Aug 14, 2024
RobertSuzanne, we’re delighted you loved your experience at Sonesta Resort Hilton Head Island. It’s wonderful to hear you appreciated the poolside upgrade and the variety of activities. Our team members strive to provide a warm welcome, and we're glad you found this to be true. Looking forward to welcoming you back for another fantastic visit!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Our whole experience was very underwhelming. I'm very surprised with the good reviews this hotel receives after our experience here. The rooms were just ok. As a family of 5 we were very crammed. There were some updates in the bathroom but that was about it. The balcony overlooked the ballroom which had huge air conditioning units on it that were so loud you couldn't sit outside or hold a conversation because you couldn't hear. The electrical plugin for the blow dryer in the bathroom was wiggly and would turn the dryer on and off if I moved the wrong way while blow drying my hair. The shower constantly dripped water even with the handled turned all the way off. Our room felt grungy. The trash cans and other fixtures were rusted. The pool was just ok and appears bigger in the photos than it actually is. The front desk staff was not very friendly and neither were the wait staff at the pool. The only friendly staff we ran into was housekeeping and we never once saw or interacted with a manager. The restaurants on site lack a variety of menu options and are way overpriced for food that is bland and just ok. This was definitely NOT the experience I was expecting for a hotel that charges as much as they do for a room per night. The only positives were how close the hotel is to the beach and the kids club staff. My kids loved feeding the turtles every morning and doing some of the kids club activities.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
Room Tip:Â The pool is super crowded, so get there early. Same with the beach.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SonestaRHiltonHeadGM, General Manager at Sonesta Resort Hilton Head Island
Responded Aug 18, 2023
cfox829, it's regrettable to hear that your time with us did not meet expectations, acknowledging points on the room condition and overall ambience. We aim to create a comfortable atmosphere and are committed to address any discrepancies regarding maintenance. In addition, our intention is to provide good value with an assortment of delectables at our restaurants where we'll look into offering a more diverse range. We appreciate your feedback and it's heartening to hear that your family appreciated the beach proximity and the engaging activities for kids. We hope for a chance to better your experience with us.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
With 4 children, I've had lots of different experiences with "Kids Clubs" on cruises and resorts over the years. The Just for Kids club at the HH Sonesta is by far the BEST program we've experienced. Kathie Sendra runs this program and she & her staff are incredibly fantastic! Each day is a fun theme with well thought out activities, crafts, nature walks, beach time AND pool time. It allowed me to enjoy beach time boogie boarding with my older kids and leisurely restaurant meals, feeling guilt-free, because I knew my 5 year old was in good hands. He had a great time with the staff, all of whom were very engaged with him. Lunch and/or snacks were included depending on am/pm session. We got a room rate that included the Just for Kids program, but even paying for it separately is well worth the price! As for the rest of resort, I found all staff to be friendly, hard working & willing to go out of their way to accommodate requests. Our room & the common areas were very clean and the food was decent. There are plenty of other dining/shopping options in such close proximity so that was a plus. We enjoyed walking the beach to Coligny Plaza and then returning by free island trolley or hotel provided shuttle. My 1st time to HH and I would definitely return. Pack bug spray!
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from A H, Other at Sonesta Resort Hilton Head Island
Responded Jun 30, 2023
Dear Vincent, We highly value your five-star rating as a frequent user of kids clubs! We agree that our Just for Kids program shines, and we will share your lovely words with Kathie and her team. They take great pride in what they do, and we're glad your little one enjoyed the many activities and enriching moments provided! We are happy to learn that you took advantage of the time to enjoy beach time with your older kids and meals with us at Seacrest, and we are delighted to know you have now found a home with us on Hilton Head for future stays! Kind regards, Sonesta Guest Relations
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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I chose this Pension for our South Carolina Road Trip to rest for two quiet days on Hillton Head Island. I had carefully looked at the hotels reviews, the photos leave the situation and it seemed better placed with quality service. Let her not be our disappointment when we arrived 🤦‍♀️ We were greeted by a young man who wanted to finish His day rather than do our check in. Looking nonchalant and disengaged, he even mentioned to his colleague that it was time for a break. The lobby reflects a recent renovation but the decoration is simple and quite minimalist. When we arrived we immediately realized that we had made a mistake. A lot of noise, a swimming pool full of children, families overwhelmingly and dogs;-) no misunderstanding, we love children, dogs, but not at all that is what we came to get when we came to this Pension. Failing to settle down quietly we continued to visit the surrounding area during the day to return in the evening. The room is perfect, renovated of good quality quite recent. The service is average, the second day they forgot to make the room 🙄
The way to the beach is nice, with two ponds, lush vegetation, very well maintained La, watch out and a beach quite decent.
We did not test the restaurant, either for breakfast or dinner, but we tested the takeaways at the bar the mediocre quality. A special mention for the bartender who is extremely efficient, and very kind
As for the Award Value, it is not good, an Inn of this type of Award must have a much higher standard. We travel bcp to the US. Never met this kind of disappointment
A Trip Tip for Pension Managers: mention on their website that it is a Pension for Pet Friendly Families
It would have saved us disappointment for other customers like us looking for calm and quality
Rating it 3 stars for its ideal location and for the quality of the room
The way to the beach is nice, with two ponds, lush vegetation, very well maintained La, watch out and a beach quite decent.
We did not test the restaurant, either for breakfast or dinner, but we tested the takeaways at the bar the mediocre quality. A special mention for the bartender who is extremely efficient, and very kind
As for the Award Value, it is not good, an Inn of this type of Award must have a much higher standard. We travel bcp to the US. Never met this kind of disappointment
A Trip Tip for Pension Managers: mention on their website that it is a Pension for Pet Friendly Families
It would have saved us disappointment for other customers like us looking for calm and quality
Rating it 3 stars for its ideal location and for the quality of the room
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Date of stay: August 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible experience. The room we had was brand new and the plumbing was routed to the shower so every time you flush the toilet it goes straight to the shower. Right when I checked into the room there was feces in the shower. I thought they just didn’t clean it. I called the front desk and they said there wasn’t any more rooms left to transfer to and sent housekeeping up to clean it up. Housekeeping was extremely rude and said I probably threw up in the shower. I called the hotel on my cell phone and they did actually have rooms left, they just refused to move us. After all this I spoke with the manager the next day since I wasn’t able to take a shower or even use the rest room, he assured me I would be getting my money back. Well I didn’t get my money back, in fact I was charged even more for the room! the manager refuses to return emails concerning the situation. Worse service of any hotel I have ever stayed at by far.
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Date of stay: February 2024Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SonestaRHiltonHeadGM, General Manager at Sonesta Resort Hilton Head Island
Responded Feb 27, 2024
I hope this message finds you well, albeit I regret deeply the circumstances under which we are corresponding. First and foremost, please accept my heartfelt apologies for the experience you endured during your recent stay with us. Reading through the details of your encounter, I can only imagine how frustrating it must have been to face such unacceptable conditions. I want to extend my sincerest apologies for the plumbing issue in your room and the subsequent lack of immediate resolution. It is completely unacceptable that you encountered such a situation, and I am truly sorry for the inconvenience and discomfort it caused. Rest assured, we have taken immediate action to rectify the plumbing problem to ensure that no guest experiences a similar issue in the future. I assure you that I will personally investigate this matter to ensure that it is resolved promptly and that you receive the refund you were promised. Please know that your feedback is invaluable to us, and we are committed to learning from this experience to prevent similar issues from occurring in the future. Your satisfaction is of the utmost importance to us, and we are dedicated to making amends for the shortcomings you experienced. Thank you for bringing these issues to our attention, and I hope that we will have the opportunity to restore your faith in our hotel during any future visits you may consider.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
As of February 2025, yes. I was just there.
We paid for ours at checkout. It depends on what you booked as to whether or not yours was prepaid.
Definitely not included but there are several options for breakfast. You can sit in the restaurant and order off menu or go to the hot buffet. There is also quick grab breakfast options at the lobby bar/cafe. It is a little on the pricey side but the food was really good.
There were tennis courts. I couldn’t notice pickle ball.
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"Wait until construction is done and read those reviews. This is not a good value currently. "Read full review
"Free parking on site Nice little gift shop on property Great breakfast buffet for $25/person"Read full review
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PRICE RANGE
$292 - $420 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza hilton head island beach hotel hilton head, hilton head crowne plaza
LOCATION
United StatesSouth CarolinaCoastal South CarolinaHilton Head
NUMBER OF ROOMS
340
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingSONESTA RESORT HILTON HEAD ISLAND - Updated 2025
Frequently Asked Questions about Sonesta Resort Hilton Head Island
Which popular attractions are close to Sonesta Resort Hilton Head Island?
Nearby attractions include Comedy Magic Cabaret (1.2 miles), Southeastern Summer Theatre Institute (4.4 miles), and Hilton Head Escape Room (1.5 miles).
What are some of the property amenities at Sonesta Resort Hilton Head Island?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sonesta Resort Hilton Head Island?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sonesta Resort Hilton Head Island?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Sonesta Resort Hilton Head Island?
Yes, valet parking is available to guests.
What are some restaurants close to Sonesta Resort Hilton Head Island?
Conveniently located restaurants include Links, an American Grill, Michael Anthony's Cucina Italiana, and Coast.
Are there opportunities to exercise at Sonesta Resort Hilton Head Island?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Sonesta Resort Hilton Head Island?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sonesta Resort Hilton Head Island?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sonesta Resort Hilton Head Island offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Sonesta Resort Hilton Head Island?
Many travelers enjoy visiting Zion Cemetery and Baynard Mausoleum (4.7 miles).