The Westin Resort in Hilton Head was “fine”. Not great, not memorable – but was good enough, it was “fine”. Would we come back? Sure, under the right circumstances. The right circumstances being the low, attractive room rates being offered in January 2021. A few things dropped them from good to “fine”. One, its relatively uninviting: a blah, boring, drab front lobby. No lobby bar, no lobby restaurant. It was the day after Christmas – and there was almost no holiday decorations up. No cheer at all. Coffee: People take their coffee seriously – and Ive always been amazed at how few hotels take coffee seriously, why is that? This properties coffee concession/shop was shameful. When asked for a “medium roast” they said they were sold out. When I asked about brewing more, they said “we’re closing in 2 hours”. Pets: I love dogs, but not irresponsible pet owners. There were little puddles of liquid in the elevators, elevator lobby, on corner walls and in the stair wells. Restaurant: The food & beverage crew, on New Years eve, was completely overwhelmed – many staff clearly did not know what they were doing. Some had the deer in heads ;ight look - and others were grouchy. I imagine during these difficult times is a challenge to flex staff when occupancy jumps from 20% to 100% in just one night – and then back down just as fast … but leadership needs to be more apparent in the bar & restaurant. The room was “fine” – the bed and line were very comfortable – bravo Westin! The rooms could use some sprucing up, but all seemed clean and in order. Leadership: the staff weren’t rude (with the exception being the off-putting coffee people) – but many staff (not all) seemed tired, worn out, detached, disinterested – and in my experience when there is a universal malaise among the staff, its an issue of supportive, engaged, present leadership. These are tough times and its up to leadership to take care of their most precious assets – their staff.…
Good checkin. Went well. Lobby is nice and so is the drive up. That might be the best. We had 2 king ocean front rooms on the first floor. Rooms 1002/1004. Good view but my reservation through Bonvoy request higher floor. Next, the hallway to the rooms was beyond cold. No heat whatsoever. Booth rooms very cold and could never get warm enough. The tiled floors could not get warm. Needed towels to walk in. Paint pealing in both bathrooms. Both balconies had not been cleaned. No toilet paper in either. Had to request twice. I hope this property gets better. Great amount of money spent on these 2 rooms and expected more.
We basically enjoyed our stay at the Westin Hilton Head Island on our way back from Florida. The property is beautiful. We had an ocean front king with a lovely view. The room is old fashion and could use a renovation. Breakfast in the Carolina restaurant was very good and pleasant service.
I came to the Westin for a weekend and was extremely disappointed in the resort. The staff here weren't necessarily rude, but they were far from being friendly. Theres an almost abrasive attitude I've noticed from every staff member I've communicated with. The amenities here are minimal compared to other resorts I've stayed at in the area. The "ocean view" from my room that I paid extra for was obstructed my an extremely large tree. The dining menu is very limited and way overpriced. I don't mind paying twenty dollars for a cheeseburger as long as it's better quality than one I would get at a fast food place. I've stayed at three different resorts on Hilton Head Island, and honestly the Westin is by far the worst. I will not be staying here again. On a positive note, while the Westin fails in every aspect in comparison to other resorts, the television in my room was rather nice. I did relatively enjoy watching tv on my vacation.…
If you looking for a classy hotel with everything on property this is hard to beat. I loved the smell when entering the lobby and the friendly greeting of the valet and bellmen. This property is on brand for the Westin, if not a little better. You will definitely get the service and experience you pay for. The important things to note about this property: >The pool setting and organization of the different pool sections is amazing. If you are a pool lounger or have kids you want to entertain this will fit the bill for everyone. I LOVED The pool deck. From the loungers, cabanas, and poolside bar. >The hotel sits right on the beach. It's a short walk from the pool to the beach. Grab a drink and walk down to the beach. Will be hard to beat this. >Restaurant and bars are classy with quality service. Great Old Fashions! >Rooms are nice with amenities still included, nothing has been drastically impacted by COVID. I appreciate this so much. Loved the bathroom setup with double vanity and also enjoyed the shower/bath design. >Rooms and property were very clean. If you are a family or couples traveling looking to spend time at a pool or the beach, this is a great choice. As a frequent traveler I have visited several all different kinds of hotels and resorts. For a domestic vacation this is a wonderful property. You will feel you are at a resort more than a standard hotel. Only downside is location if you are trying to Uber/Cab everywhere or nightly for drinks. But still worth the extra dollars and time to drive.…
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