The Westin Hilton Head Island Resort & Spa
2,268 reviews
#12 of 31 Hotels in Hilton Head
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Full view
View all photos (1,646)1,646
Room & Suite (345)
Pool & Beach (278)
Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Hilton Head Island Resort & Spa
Updated 07/21/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#12 of 31 hotels in Hilton Head
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Bronze level
Perched on white-sand beach on Hilton Head Island in South Carolina, and nestled amidst swaying palmetto trees, The Westin Hilton Head Island Resort & Spa offers travelers a lush tropical oasis. Enjoy the array of inspired amenities available at our Hilton Head Island resort, including private access to miles of pristine beaches, three beautiful swimming pools and four on-site restaurants. Children love spending time at the Westin Family Kids Club, while adults can escape to the Heavenly Spa by Westin™ for a rejuvenating massage. We also offer hotel guests access to the adjacent Port Royal Golf & Racquet Club for championship golf and tennis. All guestrooms feature the Westin Heavenly Bed® and double-vanity Heavenly Bath®, as well as 55-inch HD TV's, and each has a private balcony--many of which boast stunning ocean views.
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Room & Suite (345)345
Full view
Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Babysitting
Electric vehicle charging station
Valet parking
Paid internet
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Additional bathroom
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
On-demand movies
Safe
VIP room facilities
Iron
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Modern
Languages Spoken
English, Spanish
Location
Full view
42Car recommended
Grade: 42 out of 100
122Restaurantswithin 5 miles
63Attractionswithin 5 miles
Contact
Two Grasslawn Avenue, Hilton Head, SC 29928-5583
Getting there
Rental CarsSee rental cars from $48/day
2,268Reviews124Q+A100Room tips
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Popular mentions
The Westin Resort in Hilton Head was “fine”. Not great, not memorable – but was good enough, it was “fine”. Would we come back? Sure, under the right circumstances. The right circumstances being the low, attractive room rates being offered in January 2021. A few things dropped them from good to “fine”. One, its relatively uninviting: a blah, boring, drab front lobby. No lobby bar, no lobby restaurant. It was the day after Christmas – and there was almost no holiday decorations up. No cheer at all. Coffee: People take their coffee seriously – and Ive always been amazed at how few hotels take coffee seriously, why is that? This properties coffee concession/shop was shameful. When asked for a “medium roast” they said they were sold out. When I asked about brewing more, they said “we’re closing in 2 hours”. Pets: I love dogs, but not irresponsible pet owners. There were little puddles of liquid in the elevators, elevator lobby, on corner walls and in the stair wells. Restaurant: The food & beverage crew, on New Years eve, was completely overwhelmed – many staff clearly did not know what they were doing. Some had the deer in heads ;ight look - and others were grouchy. I imagine during these difficult times is a challenge to flex staff when occupancy jumps from 20% to 100% in just one night – and then back down just as fast … but leadership needs to be more apparent in the bar & restaurant. The room was “fine” – the bed and line were very comfortable – bravo Westin! The rooms could use some sprucing up, but all seemed clean and in order. Leadership: the staff weren’t rude (with the exception being the off-putting coffee people) – but many staff (not all) seemed tired, worn out, detached, disinterested – and in my experience when there is a universal malaise among the staff, its an issue of supportive, engaged, present leadership. These are tough times and its up to leadership to take care of their most precious assets – their staff.…
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Date of stay: January 2021
Value
Location
Service
Room Tip: Upper level ocean front have outstanding views.
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1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Hilton Head Island Resort & Spa
Responded 1 week ago
Dear Wisailer, Thank you for the detailed review of your stay with us. We are glad overall you enjoyed your visit. However, we are sorry for the issues you outlined and regret the inconvenience caused. We are grateful for each of your comments as we continually strive to strengthen our guest experience. On your next visit to the area, we look forward to having an opportunity to provide you with the enriching hospitality for which we are known. Be Well, Jason Aipperspach Resident Manager
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+1
Good checkin. Went well. Lobby is nice and so is the drive up. That might be the best. We had 2 king ocean front rooms on the first floor. Rooms 1002/1004. Good view but my reservation through Bonvoy request higher floor. Next, the hallway to the rooms was beyond cold. No heat whatsoever. Booth rooms very cold and could never get warm enough. The tiled floors could not get warm. Needed towels to walk in. Paint pealing in both bathrooms. Both balconies had not been cleaned. No toilet paper in either. Had to request twice. I hope this property gets better. Great amount of money spent on these 2 rooms and expected more.
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Date of stay: December 2020Trip type: Traveled with family
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Hilton Head Island Resort & Spa
Responded 3 weeks ago
Dear 32ericp, Thank you for taking the time to evaluate your stay with us. We are glad you were pleased with your seamless check-in and our lobby. However, we regret not being able to accommodate your request for a higher floor. We also apologize for the discomfort that coldness in your guestroom brought you and for not meeting your expectations with the condition and cleanliness of our accommodations. We take our guest’s feedback seriously, and appropriate action will take place to ensure this is not repeated. We appreciate your patience and would welcome an opportunity to make your next visit the rejuvenating and fulfilling stay you deserve. Be Well, Jason Aipperspach Resident Manager
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+1
We basically enjoyed our stay at the Westin Hilton Head Island on our way back from Florida. The property is beautiful. We had an ocean front king with a lovely view. The room is old fashion and could use a renovation. Breakfast in the Carolina restaurant was very good and pleasant service.
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Date of stay: November 2020Trip type: Traveled as a couple
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Hilton Head Island Resort & Spa
Responded 3 weeks ago
Dear RayCharles201, Thank you for your kind review of The Westin Hilton Head Island Resort & Spa. We are glad you had a rejuvenating stay and that you liked our elevated property as well as the energizing views from your guestroom. We are also happy to read you had an enriching experience at The Carolina Room. We appreciate your business and look forward to welcoming you back soon. Be Well, Jason Aipperspach Resident Manager
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I came to the Westin for a weekend and was extremely disappointed in the resort. The staff here weren't necessarily rude, but they were far from being friendly. Theres an almost abrasive attitude I've noticed from every staff member I've communicated with. The amenities here are minimal compared to other resorts I've stayed at in the area. The "ocean view" from my room that I paid extra for was obstructed my an extremely large tree. The dining menu is very limited and way overpriced. I don't mind paying twenty dollars for a cheeseburger as long as it's better quality than one I would get at a fast food place. I've stayed at three different resorts on Hilton Head Island, and honestly the Westin is by far the worst. I will not be staying here again. On a positive note, while the Westin fails in every aspect in comparison to other resorts, the television in my room was rather nice. I did relatively enjoy watching tv on my vacation.…
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Date of stay: December 2020Trip type: Traveled solo
1 Helpful vote
Helpful
Response from Team Marriott, Agency / Consultant at The Westin Hilton Head Island Resort & Spa
Responded 3 weeks ago
Dear Joshdh, We appreciate you choosing our resort for your visit to Hilton Head, and we are sorry you were disappointed. Our focus is on cultivating a rejuvenating and enhanced experience for each of our guests, and we hope you will accept our apologies for the issues you outlined. We take our guests' feedback seriously, and appropriate action will take place to ensure this is not repeated. Thank you for your patience, and we would welcome an opportunity to make your next visit the rejuvenating and fulfilling stay you deserve. Be Well, Jason Aipperspach Resident Manager
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If you looking for a classy hotel with everything on property this is hard to beat. I loved the smell when entering the lobby and the friendly greeting of the valet and bellmen. This property is on brand for the Westin, if not a little better. You will definitely get the service and experience you pay for. The important things to note about this property: >The pool setting and organization of the different pool sections is amazing. If you are a pool lounger or have kids you want to entertain this will fit the bill for everyone. I LOVED The pool deck. From the loungers, cabanas, and poolside bar. >The hotel sits right on the beach. It's a short walk from the pool to the beach. Grab a drink and walk down to the beach. Will be hard to beat this. >Restaurant and bars are classy with quality service. Great Old Fashions! >Rooms are nice with amenities still included, nothing has been drastically impacted by COVID. I appreciate this so much. Loved the bathroom setup with double vanity and also enjoyed the shower/bath design. >Rooms and property were very clean. If you are a family or couples traveling looking to spend time at a pool or the beach, this is a great choice. As a frequent traveler I have visited several all different kinds of hotels and resorts. For a domestic vacation this is a wonderful property. You will feel you are at a resort more than a standard hotel. Only downside is location if you are trying to Uber/Cab everywhere or nightly for drinks. But still worth the extra dollars and time to drive.…
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Date of stay: November 2020
Location
Service
Sleep Quality
Room Tip: Handicap will want to be selective based on their plans during their stay. Near the lobby will be...
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Helpful
Response from Team Marriott, Agency / Consultant at The Westin Hilton Head Island Resort & Spa
Responded 5 weeks ago
Dear msabmurph, Thank you for your kind recommendation and for the detailed review of The Westin Hilton Head Island Resort & Spa. We are glad you had an energizing stay and that our service and accommodations exceeded your expectations. We are also happy to read that you particularly enjoyed our beautiful pools and private beach access. We appreciate your business and look forward to welcoming you back soon. Be Well, Jason Aipperspach Resident Manager
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PRICE RANGE
$207 - $418 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin hilton head island hotel hilton head, the westin hilton head island resort and spa
LOCATION
United StatesSouth CarolinaCoastal South CarolinaHilton Head
NUMBER OF ROOMS
416
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Claim Your Listing Frequently Asked Questions about The Westin Hilton Head Island Resort & Spa
Which popular attractions are close to The Westin Hilton Head Island Resort & Spa?
Nearby attractions include Comedy Magic Cabarbet (4.0 miles), Hilton Head Island Bike Trails (3.6 miles), and HHI Escape (1.8 miles).
What are some of the property amenities at The Westin Hilton Head Island Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Hilton Head Island Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Hilton Head Island Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Hilton Head Island Resort & Spa?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to The Westin Hilton Head Island Resort & Spa?
Conveniently located restaurants include Hilton Head Social Bakery, WiseGuys, and Poseidon Coastal Cuisine.
Are there opportunities to exercise at The Westin Hilton Head Island Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Westin Hilton Head Island Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Hilton Head Island Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Hilton Head Island Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Hilton Head Island Resort & Spa?
The staff speaks multiple languages, including English and Spanish.