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The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
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1,310 Reviews from our TripAdvisor Community

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Showing 1,296: English reviews
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We spent a week at the Westin and thoroughly enjoyed our visit. From the warm welcome we received from Leea at the reception desk through all of our interactions with the staff, we were impressed by their kindness, their hospitality and their willingness to ensure our stay was memorable. Our room was comfortable, well-appointed and spotless. Access to the beach... More 

Helpful?
Thank flsmith
New York
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 2 days ago NEW via mobile

Front Desk Managers are good at saying "I'll look into it" except when I upgraded 3 rooms... That was done immediately. Still waiting to find out why I did not receive a wakeup call two times (one of which was the morning of our flight home), traveled with 7 people and staff confused about names on reservations and on final... More 

Helpful?
Thank WlnutTchr
Charlotte, North Carolina
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

My wife and I spent a Friday through Sunday here and had a lovely time. The traditional king room was excellent. The room was clean, the bed was soft and the bathtub could fit two people. The staff was very friendly from the front desk to the kitchen. The pool area has three main pools and a large hot tub... More 

Helpful?
Thank Rob S
Denver, Colorado
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Have come to the conclusion that there are just too many people along the southeast coast visiting seaside resorts in the summer! The Westin is a lovely hotel in a lovely setting that just gets hammered with crowds. I was amazed to see so much traffic in the area and along the highways; and the mass of humanity everywhere. Specifically... More 

Helpful?
Thank Steve b
Charlotte, North Carolina
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My company hosted a 3-day employee appreciation event at the Westin HHI Resort & Spa this past weekend. As expected, the Westin services and amenities were great. From check-in, to room service to the spa...everyone as first class. Spa....great services and personnel. Nice facilities. My wife approved :) Restaurants....pretty good food; typical high-prices for hotels; great service and located close... More 

Helpful?
2 Thank Brian C
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing The Westin has a great oceanfront location with great amenities. It was nice to know you really enjoyed the Heavenly Spa, restaurants, beautiful beach and relaxing pools. We appreciate your comment that the staff was first class as they always strive to provide personal and instinctive service to our guests. We look forward to welcoming you... More 

Level Contributor
23 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

The hotel was huge and gorgeous!! So many places to sit and relax!! The pools are very clean and nice!! The rooms are spacious and nice. Loved the shower!! Easy access to the beach. The lobby is decorated beautifully. All the staff I encountered was polite and helpful.

Helpful?
Thank Angela P
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing The Westin is a wonderful, gorgeous resort. Delighted you enjoyed the renewing swimming pools, spacious guest rooms, and easy beach access. We appreciate your comment that the staff was polite and helpful as they always strive to provide personal and instinctive service to our guests. We look forward to welcoming you back soon for another rejuvenating... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

Executive suite was spacious and two separate balconies with great views. Staff at the hotel was very friendly and excellent customer service. Beach access and several pool options and family friendly activities. Wonderful experience.

Helpful?
Thank AmyDKD77
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing the Westin is a wonderful vacation resort. Delighted you enjoyed the spacious suite, great beach access, and renewing swimming pools. We appreciate your comment that the staff was very friendly and you received excellent customer service as they always strive to ensure our guests are well cared for and treated special. We look forward to welcoming... More 

Suffern, New York
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

I am so mixed on this hotel. It's really the staff that is giving it four stars for me. But there are a few things that make me unable to love it. Pros: room spotless, staff incredibly nice and accommodating. Check in was seamless. Housekeeping is so friendly. The restaurant staff is always smiling and remembers us each morning (especially... More 

Helpful?
Thank RebeccaGS202
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin. It was great to know you enjoyed a spotless guest room, a positive arrival experience, and great beach access. We really appreciate your remark that the staff is professional, incredibly nice, and accommodating; particularly Janice, as it is our intent for all guests to be well cared for... More 

2 reviews
5 of 5 stars Reviewed 1 week ago

I'm a tad bit late writing this review, but better late than never! My most recent stay at The Westin was Wednesday, August 10th - Monday August, 15th. My family and I have stayed at The Westin Hilton Head Island 4 or 5 times in the last few years and it gets better each time. My family and I love... More 

Helpful?
Thank Nicole S
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing your family had a rejuvenating stay at The Westin recently. It was great to know you experienced the Heavenly Spa and Westin Family Kids Club. Delighted to know that our staff; particularly Kathryn, ensured you were well cared for and treated special. We look forward to welcoming you back soon for another renewing stay. - Tim... More 

Stockholm, Sweden
Level Contributor
10 reviews
4 of 5 stars Reviewed 1 week ago

We stayed for three nights with our two sons. It's a good hotel, but for that price we stayed at better. The breakfast is good and the rooms are nice but not spectacular. The pool area is a bit crowded. The beach is lovely but the chairs and umbrellas there cost extra. Since it's a big hotel you don't really... More 

Helpful?
Thank M3088GQmarie
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing The Westin is a great hotel. I am glad to know you enjoyed nice guest rooms, the awesome beach area, as well as a good breakfast. Our 3 swimming pools are very popular locations in the summer season. We appreciate your comment that the staff are lovely as they strive to provide personal and instinctive service... More 

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Laundry Service
Official Description (provided by the hotel)
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 

Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: $217 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
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Also Known As:
The Westin Hilton Head Island Hotel Hilton Head
The Westin Hilton Head Island Resort And Spa
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#6 On the Beach Hotel in Hilton Head
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