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The Westin Hilton Head Island Resort & Spa

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The Westin Hilton Head Island Resort & Spa
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1,507 Reviews from our TripAdvisor Community

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Charlotte, North Carolina
Reviewed yesterday NEW

Hilton Head Island is a nice location.The hotel itself was fine. 'Ocean view' room but don't look down: Yes, we could see the ocean on a diagonal but right below was an alley between our building and another where they're doing construction on a pavilion. The beach was clean and the restaurants were reasonable (unlike the Marriott Ft. Lauderdale Resort...

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Helpful?
Thank Phyllis R
Minnetonka, Minnesota
HOTEL’S FAVORITE REVIEW
Reviewed 1 week ago

First time to Hilton Head Island and I was amazed by both the island and the resort. We were warmly greeted by the front desk and had great experiences with the pool staff and restaurant staff. The hotel was clean, although there was construction going on in the room next to us and due to that our hallway did have...

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5Thank chaya s
About Hotel's Favorite Review
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing you had a restful weekend getaway at The Westin, and that you were amazed by our resort and Hilton Head Island on your first visit. It was great to know the staff ensured you were well cared for and treated special. We are completing some projects related to Hurricane Matthew, and I am sorry for any...

Massapequa, New York
Reviewed 2 days ago NEW

We went away for Spring Break week with our family of four. This was our first family vacation (on an airplane) since our youngest was born. We were married at a Westin and are used to the quality that you can expect from the chain. The property was well maintained, and well laid out. The lobby was beautiful, and the...

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Thank Cynthia D
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for choosing The Westin as the destination for your family vacation. It was great to know you enjoyed our beautiful resort including the swimming pools, restaurant dining, amazing beach, and signature Heavenly Spa. I was glad you were also able to enjoy a cabana, and please know that poolside/cabana food & beverage service begins in our peak summer...

Reviewed 2 days ago NEW

We do a fair share of traveling and this property was a bit of a let down. Very (VERY) dated, however, they are doing some type of construction on the other side of the property. Room: Bathroom was nice. We did not receive a king bed per our reservation but the bed sleep well. View was ok (room 4007) mostly...

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Helpful?
Thank Susan H
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your recent stay at The Westin. Delighted that you enjoyed our swimming pool courtyard and our pristine beach. It was also great to know that our associates were kind and engaging as they always strive to provide personal and instinctive service to our guests. I am sorry for any misunderstanding related to the run...

Reviewed 5 days ago NEW

Stayed for one night while passing through the area with my family. The room was nice with a comfortable bed and a roomy, updated bathroom. The pool deck area outside is a short walk from the beach and there are multiple pools which my kids enjoyed. There were a few problems with the stay, which considering the price of the...

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2Thank Robert M
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback that you really enjoyed the nice ocean front location of The Westin. It was great to know your family experienced a great guest room and the comfortable, signature Heavenly Beds, as well as the renewing swimming pools. I was glad our staff quickly resolved the room issue to your satisfaction. I sincerely apologize for the...

secaucus
Reviewed 5 days ago NEW

It was our first family trip to HHI, first let me say that the hotel lobby, grounds, pool and beach area are beautifully maintained and landscaped! The hotel has 3 pools and a jacuzzi hot tub. The beach is located a short walk from the pool area. All are very clean and beautifully maintained (pics provided). The staff is very...

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2Thank troyboy
Hotel M, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

It was great to know you had an excellent stay at The Westin for your first family trip to Hilton Head Island. Thank you for sharing you enjoyed the hotel grounds, swimming pools, and beautiful beach areas. Please accept my sincere apology for the guest room inconsistencies that did not meet your expectations or our usual top notch standards. We...

Sumter, South Carolina
Reviewed 1 week ago

We have been going to Westin Hilton Head Resort for over 10yrs. Every time we go we are welcomed by a friendly cheerful crew. Two of our favorite people that we look forward to seeing are the valets Christopher and Erik. They are always helpful and kind. We have always had a great room with a beautiful view of the...

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2Thank ProudGrami
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing, as a valued repeat guest, that The Westin is your favorite vacation destination. It is nice to know you always enjoy a great guest room with a beautiful ocean and resort view. We appreciate your comment that the staff is friendly, helpful, and cheerful; especially Christopher and Erik, as they always strive to provide personal and...

Atlanta, Georgia
Reviewed 1 week ago

First stay, nice entrance and lobby, appears to have been updated within last 5 years, the resort still shows its age, not a 4 or 5 star resort, needs attention to detail, really needs a major renovation, the hallways smelled bad, the main restaurant was drab, food just average and over priced, probably would not stay again. On the positive...

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Thank Greg F
WestinDave, Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Greetings Greg, Thank you for sharing feedback on your recent stay at The Westin Hilton Head Island Resort & Spa. It is encouraging to know that our staff was the highlight of your trip and please know that your comments about our attention to detail will be used to take immediate actions to improve. We hope to welcome you back...

Reviewed 1 week ago via mobile

Spring break with a 3 and 6 year old. Pros: wide beach great for long walks, kid-friendly waves, lots of restaurants and grocery options nearby to keep dining costs down, nice rooms, covered outdoor heated pool is awesome for keeping kids out of the sun, great temps Cons: the internet is HORRIBLE - it may not seem like a big...

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1Thank Hilary F
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing feedback on your family's spring break getaway at The Westin. It was nice to know you enjoyed the awesome beach, nice guest rooms, and the great swimming pool options. Please accept my sincere apology that you had issues with the wifi service. I hope you were aware that we have 24-hour assistance available which usually rectifies...

Reviewed 1 week ago via mobile

I have stayed at many STARWOOD and Westin properties and I must say I was very impressed with the Westin Hilton Head Resort. It was our first time at the property and from the minute we checked in until we left - the service was outstanding and the staff were very friendly and went out of their way to ensure...

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1Thank 638malc
Hotel M, General Manager at The Westin Hilton Head Island Resort & Spa, responded to this review

Thank you for sharing you were very impressed with your recent stay at The Westin. It was great to know your family enjoyed the renewing swimming pools, awesome beach, and a convenient biking experience. We appreciate your comment that the service you experienced was outstanding and that the staff, particularly Haley, ensured you were well cared for and treated special....

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Amenities

Highlights
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Welcome to our delightfuly renewed 416 room oceanfront resort revitalized in a "coastal chic" style. Guests can relax on our sandy white beaches, unwind in the Heavenly Spa, and enjoy our championship golf and tennis. Seven dining venues offer creative cuisine inspired by our local seafood and sustainable ingredients. Every inch of our beach resort has been refreshed. Our newly designed resort lobby welcomes our guests with a botanical conservatory and our two-story "living wall" vertical garden. Our guest rooms offer the latest Westin comfort elements including the Heavenly Bed in soothing coastal palettes. Our baths feature the new Heavenly Shower with dual vanities and backlit mirror. All new outdoor plush furniture and firepits have been placed throughout the nooks nd crannies of our expanded beachfront and poolside decking. We offer incomparable ways for our guests to retreat, connect, or entertain amidst naturally beautiful surroundings. The natural beauty of the South Carolina Coast, the myriad of land and sea activities available, and the sheer variety of golf and recreation options on our island, allows us to offer truly memorable experiences to our guests - now at an all new luxury resort property. ... more   less 

Additional Information about The Westin Hilton Head Island Resort & Spa

Address: 2 Grasslawn Avenue, Hilton Head, SC 29928-5583
Location: United States > South Carolina > Coastal South Carolina > Hilton Head
Price Range: $298 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Hilton Head Island Resort & Spa 4*
Number of rooms: 416
Reservation Options:
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Also Known As:
The Westin Hilton Head Island Resort And Spa
The Westin Hilton Head Island Hotel Hilton Head
Hotel Style:
#3 Green Hotel in Hilton Head
#4 Luxury Hotel in Hilton Head
#4 Spa Hotel in Hilton Head
#5 Top resorts Hotel in Hilton Head
#7 On the Beach Hotel in Hilton Head
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Hilton Head Island Resort & Spa staff and other travelers.
58 questions
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Questions? Get answers from The Westin Hilton Head Island Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“It's not enough to ask for 'Ocean View'. Think in terms of 'below' and 'across' as well.”
PhyllisR394, yesterday | Read review
“There are a few ocean view rooms that have a semi-enclosed balcony you should stay away from those.”
troyboy, 5 days ago | Read review
“not where there is construction”
chayas_13, 1 week ago | Read review
“ask if the view to beach is good. Ask if there is construction going on to avoid noise.”
experiencesmatter, 2 weeks ago | Read review
“Top Floor would probably be quieter, so that there aren't stampeding children overhead :).”
578EmilyD, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question