The Westin is located on a great piece of land with a fantastic beach. The staff is also friendly and helpful. The rub is the condition of the rooms and parts of the building. This is an older building that is in need for some TLC. In our room, the balcony door to the ocean front was stuck closed when we arrived. Maintenance tried to fix it, but a wheel was broken. So we learned how to shove the thing open. One of the sinks in the bath had the stopper broken so the sink would not drain. The bathroom door would not close without a hefty shove. We found gum under the table between the beds. The TV was brutally slow to change channels. There is more, but you get the point. This isn't Westin quality. You may find better rooms that improve the experience. As I noted, the staff and beach are fantastic. …
Westin never disappoints! The room was clean, pillows fluffy, and amazing customer service was provided. If you visit the restaurant 32, please see Duke. He is the best bartender ever. He went above and beyond to satisfy our needs and I watched him do the same for others everyday. I will be back.
COMPLETELY blown away by my stay at The Westin! AMAZING! First off, I booked 1 night because of a wedding I was singing at on 3/12/23. As soon as I got to the property I knew I had to book one more night!! And it was the BEST decision and extra money I've spent so far this year! Every staff person there...excellent vibes...I mean EVERYONE!!! The property, restaurants, and amenities...you will want for nothing! Shoutout to the incomparable Juanita in the restaurant department! I got to see her both days I was there...her smile and laugh could cure any disease! What a beautiful soul! I could talk to her for hours! I also have to shoutout the bartender guy probably in his 20's 6ft+, I'm so sorry I didn't get your name so I could shoutout you properly but that Daufuskie Daiquiri you made...brooo!!! So good it had me cussin'!!! I will absolutely be back to this Westin! I came home feeling recharged and ready to do what I do for a living with a complete refresh! Thank you to ALL of you...I actually was solo during my stay...and every single one of ya'll made me feel so welcome and comfortable. …
We flew in late, and checked in around midnight, got a very mediocre check in from night clerk, did not get wristbands for the pool, overview of amenities etc. Shower products were empty on the wall when we woke up to shower in the AM. Resort food - we did both a dinner and breakfast- was also mediocre at best and quite pricy. But the icing on the poop cake was the construction/maintaininance/hammering that started in the room above us at 8 am on the day we checked out. Totally ridiculous! Overall not what you would expect for the price.
The outdoor bar is the perfect spot to relax and enjoy the fabulous Island atmosphere. Duke is the most outstanding bartender who welcomes you with a huge smile every time you visit. Duke is an asset to the Westin personnel.
Stayed here for conference. Among other things, poor housecleaning (stayed 6 nights; requested full room cleaning including change of bed linens after third day; staff finally cleaned bathroom on last day but never changed bed linens despite repeated requests days 4-6. However, two individuals really stood out as exceptional—both in service and kindness: Teak and Yvonne from catering/restaurant services!! Our son, who has IDD and celiac disease, requires gluten-free diet—which is sadly difficult to accommodate in most places/restaurants. Both Teak and Yvonne went above and beyond being patient with our gluten-free needs while being friendly with our son. Thank you, Teak and Yvonne, for helping make our experience much better than it was otherwise. Resort management would do well to use Teak and Yvonne as training examples for this other staff.…
What an amazing staff! Teak at the restaurant and in the banquet hall had the best attitude and his service was impeccable!. Yvonne was also amazing and the most pleasant and calming person in the entire hotel. The food was amazing everywhere in the hotel!
So my family and I recently visited westin in Hilton head for my cousins wedding…. We had about 120 people coming. It was a pretty big event for us. Friday was welcoming party sat was wedding then reception to follow. I checked into my room on the app about 2 am for early check in. We had welcoming party planned at 5 pm so I wanted to get ready when I got there and be able to unpack my things, but that didn’t happen because my room was not ready, I then had to go get ready in my cousins room. Also there were two others that there room wasn’t ready either so now we have 6 people getting ready in one room because hotel did not have our room ready. So then they said I would receive a text when room was ready. I went on to the welcoming party and never got a text until 730 pm to say my room was ready by that time I couldn’t just leave the party and go move all of my things to another room so I stayed at the party which didn’t end until after midnight by then I didn’t feel like moving rooms so I just stayed the night in my cousins room. I went to the desk and explained that I never even stayed in the room and I wanted my money back for the night…. They finally after 20 min of arguing got my money back for that night. Day # 2 I go to room and the a/c doesn’t work and this is the day of wedding and the event is black tie formal. Now I’m waiting on repair man to show while I try to put in a formal gown and makeup in an 80 degree room. That was terrible and I was sweating the entire time. He shows up at 330pm to fix the a/c and I leave for wedding. I get back at 1am to go to bed and guess what the a/c still doesn’t work so I go to sleep and wake up sweating at 7am go down to tell the front desk and he tells me he’s sorry but there isn’t anything he can do but take off the resort fee since I already had a credit the day before…. Well then I go to breakfast and see half the family has free breakfast coupons because they had no a/c or they got there room very late, well I didn’t even get free breakfast which was 100$ for three people by the way, so the hotel just got my money back they just credited me!! So this was terrible and very hot and the staff just told me they were sorry. I feel like I shouldn’t have paid to sleep in the heat I could have slept in my car with my a/c on and had a better experience. I know at least half of the wedding party felt the same way. Westin u will never see any of us again and if u read this I hope u don’t go either!!…
Cam the bartender is excellent! Cam was excellent! We came in to the restaurant with a large group for business. He was attentive, accurate and very friendly. Fast service and very friendly. Will continue to return to this location.
Another great stay at the Westin Hilton Head Island Resort and Spa!! We just love this beautifully appointed resort offering amazing ocean views as well as quick accesses to it! The whole resort is so well-maintained throughout! We were greeted by Tim at the front desk, I have nothing but praise for him! Just love how welcoming he is when he greets EVERY guest. Tim is extremely efficient, always going above and beyond to accommodate us all as much as possible! We are so thankful Tim upgraded us to one of their recently renovated suites on the 5th floor! Great way to start our anniversary getaway! There was a little ‘snag’ during our stay, Tim listened to our concerns and worked to make this right for us! Much MUCH appreciated! Thank you Tim! Westin HH is lucky to have you! Another huge highlight of our stay at the Westin is visiting The Carolina Room where we sat at the bar every night for wonderful cocktails and amazing food! Such a cozy and welcoming atmosphere! The ENTIRE bar staff is phenomenal!!! Abby their manager is a wonderful team leader, quite remarkable! Abby is also very attentive to the customers, checking in on us and always welcoming us back! Thank you Abby!!! You rock! We are always so pleased to be served by Tatios and Duke -they were there the very first time we vacationed at the Westin HH, and they greet us warmly every time! So efficient behind the bar, love their cocktails! Always such a pleasure! Also a special shout out to Shawn, Teak, Kobin and Can for their excellent service and friendly chats!!! What a team! Love you guys, miss you already! THANKS for making our visit that much more memorable! Love everything about this resort! The pools, hot tub, the Spa, the restaurants/bars on site and the customer service! Hilton Head Island has become a favorite destination for us Canadians! The Westin HH is where we love to come back to and they welcome us back like family! Just left and we are ready to plan our next trip back! THANK YOU!!!…
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