Hotel Hartness’ mission is to serve as the ultimate destination for those looking to experience incredible amenities and a level of service not currently offered in the Greenville market. Sean Hartness, CEO of Hartness, summed it up perfectly when he said at the official unveiling, “I am thrilled to be a part of transforming the Hartness family estate into a destination address that will be enjoyed by both the local community and out-of-town guests for generations to come. The Harnesses' have long been one of Greenville's most prominent families and their homeplace has hosted hundreds of local charity and civic events over the past several decades. In homage to the rich history of the family home, Hotel Hartness incorporates much of the home into its design, including the lobby, great room, lounge, and restaurant areas. The hotel is managed by Hay Creek Hotels. Hay Creek was chosen by Hartness because of their proven passion to provide superior service and inspire excitement within the small, independent hotel sector. These values are driven by the idea that the best hotels are ones that draw on the spirit, culture, and character of their locales. Hay Creek believes that unique, authentic, and locally inspired experiences are key to a well-traveled life. Founded in 2005, Hay Creek Hotels was created specifically to combine the intimacy of a boutique hotel with world-class cuisine, cutting-edge technology, unparalleled guest service, and the exclusive amenities of a luxury inn. Hotel Hartness is Hay Creek's first property in the Upstate of South Carolina. General Manager, Albert L. Mertz is a 30 year veteran of luxury hospitality with tenures at leading global hotel companies around the world and with extensive operating experience at the five star level in the United States, Europe, Asia, Indonesia, The Caribbean, Korea, and Mexico, Mertz has established multiple flagship hotels and is a proud resident of Greenville, South Carolina where he enjoys practicing his craft of delighting guests with engaging, highly personalized and detail driven hospitality at Hotel Hartness.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
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Hotel Hartness appears to be a sanctuary of luxury and cleanliness, with guests consistently commending the spotless rooms and the pristine condition of both the grounds and common areas. While some guests have expressed dissatisfaction with unexpected costs and the quality of complimentary services, the hotel's amenities, including a large shower and relaxing pool, receive high marks.
The rooms are celebrated for their elegance and tranquility. Despite occasional service hiccups, the hotel's atmosphere is deemed inviting, and the staff is recognized for their professionalism and friendliness.
Atmosphere
Inviting
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Luxurious
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Based on the reviews I'd read of this hotel, my expectations were set very high, and I was not disappointed in the slightest. Even as I pulled into the parking lot while it was raining, a member of staff rushed to meet me with an umbrella. Everyone I met was kind, service-minded and helpful. A manager even offered to help carry my bags when he saw me struggling, even though he was in the middle of some other task. In addition, the room I stayed in was absolutely immaculate, very comfortable and spacious.
The grounds surrounding the hotel are very beautiful and I encourage anyone staying here to make use of the free bike rentals to explore and work up a sweat before relaxing at the pool. If I could have a single point of feedback, I would have liked to have a poolside drinks service, even if only by app. Next time, I will remember to bring some with me. As you can no doubt tell, I thoroughly enjoyed my stay at Hartness Hotel and would love to come again.
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Date of stay: August 2024
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Albert Mertz, Owner at Hotel Hartness
Responded Nov 23, 2024
Dear W2k, Thank you for sharing your outstanding review! We’re delighted that your experience at Hartness Hotel exceeded your high expectations. From attentive service during your arrival to the comfort and cleanliness of your room, it’s wonderful to hear that our team and property made your stay so memorable. We’re glad you enjoyed exploring our beautiful grounds and making the most of the bikes and pool. Your suggestion for poolside drink service is appreciated and will be taken into consideration as we continue enhancing guest experiences. It was a pleasure to have you as our guest, and we look forward to welcoming you back for another exceptional stay! Sincerely, Albert L. Mertz General Manager
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We stayed at Hotel Hartness for three nights in May. What an amazing hotel. We were greeted with such kindness and this continued throughout our stay. We booked the king extended room, the room was fantastic, impeccably clean & modern. Kudos to every staff member we encountered, from the bellman, check- in, to the cleaning and breakfast staff as well as the manager of rooms. Everyone we encountered was delightful and eager to help and made our stay wonderful and memorable.
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Date of stay: May 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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This was the best hotel experience I have had. I want to come back to visit, just to relax in the hotel. The room was comfortable, large bath towels, small details like a bedside phone charger, substantial bottles of water ( not the typical flimsy plastic) , an espresso and coffee maker, decor was comfortable elegance. The shared spaces I. The lobby invited sitting and gathering. The ( free) breakfast was delicious, even though it was relatively simple. Backdrop was a lovely pool area and gorgeous lake with walking paths, bikes available for guests. Lovely.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Albert Mertz, Owner at Hotel Hartness
Responded Nov 23, 2024
Dear moavens, Thank you so much for your heartfelt review! We are truly honored to hear that your stay at our hotel was the best hotel experience you've had. It's wonderful to know that the comfort, thoughtful details, and elegant décor of your room made such a positive impression. We’re also glad to hear you enjoyed the shared spaces, the delicious breakfast, and the beautiful setting by the pool and lake. Your feedback means a great deal to us, and we can’t wait to welcome you back to relax and enjoy the serene atmosphere again. Thank you for choosing us, and we look forward to hosting you on your next visit! Sincerely, Albert L. Mertz General Manager
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Hotel Hartness is spectacular. I have no problem admitting that I am a hotel snob. I do a lot of research before choosing any because I have a standard of CLEAN which I am looking for. The hotel and room met that standard.
The room is very nice and the grounds are beautiful. I did not get to explore all of the trails, but if you are a runner, like to walk, or ride a bike, there is plenty of territory to cover.
Another review here indicates bad customer service. I did not experience this. In fact, there was a hand written welcome note in the room, and I received text messages asking how they could help to make the stay more memorable. The staff was also helpful when I asked the best places to shop in Greenville where I could find unique items and not chain store ones. They also reached out via text to see if we wanted turn down service because we had left the “resting” sign on the door.
If you like a clean, quiet, unique hotel experience, Hotel Hartness will not disappoint.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I went to Hotel Hartness for a convention. From the moment I checked in, the service was great. The room was spacious, well-appointed and lovely. The balcony in my room overlooked the pool and woods and had comfy furniture. The conference facilities were very nice, including one conference room where they opened the back wall to let in fresh air. The bartender was fantastic, and we really enjoyed cocktails in the outdoor common area. In the morning I walked the trails and visited the greenhouse. Breakfast buffet was good and a bariata was there to make yummy coffee drinks. It is a new facility and they really thought about all the details. Highly recommend.
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Date of stay: June 2023
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I really want to write a good review, but I also want to be honest so people are aware and hopefully the hotel improves. The company running the hotel is well below average for a 4 star hotel and the Hartness brand deserves better.
To start with, the reservation system is wonky. The price shown on site is very different from the one in the email confirmation, and when I emailed to ask why, it took 3 days for them to respond. I also emailed twice to ask about bikes and no one has emailed me back after 3 days. Customer service is really poor. And then when I got an email close to check in, I actually got two emails from two different people showing two different prices. When I replied to that email, I never heard back.
Then, we made reservations for The Patterson, and someone called asking me to call back and confirm. A text reply would have been more convenient, but when I called back, someone answered with such a strong, non-English accent I could not understand what they were saying and we struggled to communicate. Not exactly what I would expect from a nice restaurant.
Also, we needed to cancel one of our reservations (we made two because we didn’t know which date would work), and canceling is not available online. You have to email to cancel and it takes days to confirm. And take note, they charge a deposit instantly after you make a reservation.
Altogether, I’ve received better service from average chain hotels. Again, this is an operational issue and clearly not well run. And BTW, there are no pictures of the pool or fitness center on their website. Who doesn’t include that with a nicer hotel? Fingers crossed they improve, but not a lot of hope while this company is running things.
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Date of stay: August 2023Trip type: Traveled as a couple
Room Tip:If you really want to go, just expect service to be below average if you need to contract them...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Our spa experience began disappointingly. We arrived 15 minutes early (even though this was not recommended or communicated). Upon arrival, we waited an additional 5-10 minutes in the crowded waiting area before being attended to.
Once we were finally assisted, we were informed about technical issues with the intake form, leading to further delays. Despite arriving on time for our appointment, we were taken to the locker room to change without indicating that our massage and facial times had already begun. Consequently, every minute spent changing, going to the bathroom, locking up our belongings, and more reduced our treatment time, although that was not communicated.
Realizing our treatment was shortened by 20%, we raised our concerns with the front desk staff. Unfortunately, instead of acknowledging their communication failures and technical delays, they did not take responsibility or offer any explanation. This missed opportunity to prioritize customer service and address our concerns was disappointing.
Overall, while the spa environment was pleasant, the lack of clear communication and accountability for the delays significantly detracted from our experience. We hope this feedback helps the spa improve their service standards and communication practices for future guests
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Date of stay: July 2024
Value
Location
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Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Albert Mertz, Owner at Hotel Hartness
Responded Nov 23, 2024
Dear carolineh45, Thank you for taking the time to share your experience. We deeply regret that your visit to our spa did not meet the high standards we strive to uphold. We sincerely apologize for the delays and miscommunications you encountered, particularly with regard to the intake process and the impact it had on your treatment time. It is concerning to hear that our staff did not take the opportunity to address your concerns promptly and effectively. We hold ourselves accountable for ensuring clear communication at every step of the guest experience, and we understand how these lapses diminished your overall visit. Rest assured, your feedback will be shared with the team, and we will take immediate steps to refine our processes to prevent such issues in the future. We value your insights as they help us improve and ensure that future guests receive the level of service and care they expect and deserve. We hope that, despite this experience, you might consider giving us another opportunity to exceed your expectations in the future. Thank you again for your feedback. Sincerely, Albert L. Mertz General Manager
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An amazing hotel tucked into nature. The elegance and beauty greet you when you very first pull up to the property. Upon check-in. We were greeted with Welcome Prosecco. Efficiently checked in and personally escorted to our room. The rooms are gorgeous, spacious and luxuriously appointed. Beautiful bath with oversized tiled shower and vanity…and included comfy robes. We had a very peaceful view of the lake behind the property.
We had reservations for dinner at Patterson, an impression open kitchen restaurant. The food was incredible. We ordered a Scallop appetizer, I ordered the Salmon which was out of this world delicious and my Husband ordered the crab cakes. Everything was perfect. The taste, presentation and delivery. We passed on dessert and went to The Captain bar for an after dinner drink. We loved the decor and the story behind the theme. Bartender was attentive and accommodating, which provided a very relaxing experience.
We walked through out the property and just enjoyed the peaceful retreat that is The Hotel Hartness. We had the most enjoyable stay, albeit too short, and look forward to returning. We would like to thank the Hartness family and the amazing and attentive staff for their hospitality.
Sincerely, Susan and Kevin Mullen
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Date of stay: July 2023
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We just celebrated a 50th birthday with girlfriends at Hotel Hartness. This resort is a hidden gem and we loved everything about it. The decor is luxurious and stunning. The guest rooms are lovely, spacious, comfortable and feature Molten Brown bath products. The service was outstanding. Christiana at the front desk was extremely friendly and accommodating, Albert was an excellent communicator prior to our arrival and our server at Pattersons was kind, funny and on top of taking care of our party of 8 in the private wine room. The dining at Pattersons also exceeded our expectations. All the starters and entrees were fresh and flavorful. The strawberry burrata salad and the tuna entree were personal favorites. We brought our own Harry Styles themed birthday cake ☺️ and when they brought the cake out they had a Bluetooth speaker playing one of his songs. We got such a kick out of this extra special touch of their own doing. The grounds are beautiful, green and immaculately kept. They had bikes available and golf cart shuttles if needed also. We did not get to visit the spa unfortunately. We spent time by the pool and our bartender/server there was also wonderful and attentive. It was a quick trip but we all agreed we will definitely return to this property and will recommend it to friends & family! Thank you Hotel Hartness for a memorable celebration!
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Albert Mertz, Owner at Hotel Hartness
Responded Nov 23, 2024
Dear kristinwisner, Thank you for your heartfelt review! We’re so pleased to hear that your 50th birthday celebration at Hotel Hartness was such a memorable experience. It’s wonderful to know that you enjoyed our luxurious decor, spacious and comfortable rooms, and the special touches that made your stay unique. We’ll be sure to share your kind words with Christiana, Albert, and the entire team, especially those at Pattersons and the pool. We’re thrilled that they helped make your celebration even more special with thoughtful service and the Harry Styles birthday surprise. We also appreciate your feedback about the grounds, dining, and amenities. We look forward to welcoming you back for another celebration or getaway, and we’re grateful for your recommendation to friends and family. Thank you again for choosing Hotel Hartness! Sincerely, Albert L. Mertz General Manager
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The Wife and I stumbled upon Hotel Hartness while trying to find a unique, peaceful place to stay for our New Year’s Eve weekend getaway. What a find!
A beautiful boutique hotel with great amenities, an upscale feel, and a relaxed vibe. The common areas were beautifully decorated and welcoming. The guest room was comfortable and immaculately clean. The shower was especially nice, large enough for a party if that’s something you want to make happen. The pool looked nice from the room, but we didn’t polar bear plunge. We also didn’t visit the spa - this time.
The Captain Bar is a great little hangout, tasty drinks and fantastic wings (I’m a wing connoisseur/addict/whatever, so my opinion matters). The Patterson Kitchen is an exceptional restaurant, both the regular menu and the prix fixe special event menu were full of interesting and delicious items. The complimentary breakfast was excellent; plenty of variety.
Most importantly, the service from the time we arrived until we left was impeccable. Front desk, bellman, bartenders, servers at Patterson, and housekeeping - they were all friendly, professional, and attentive.
This is a hidden gem. Stay here if you find yourself needing a calm, relaxing getaway in the Greenville area.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip:Sit in the great room and read by the fire. Order the wings at The Captain.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Albert Mertz, Owner at Hotel Hartness
Responded Nov 23, 2024
Dear Matt28804, Thank you so much for your kind and thoughtful review! We are absolutely delighted that you and your wife chose Hotel Hartness for your New Year’s Eve getaway and that your experience exceeded expectations. It’s wonderful to know that you enjoyed the beautiful ambiance, comfortable room, and our various amenities, including the Captain Bar and Patterson Kitchen + Bar. We’re especially grateful for your feedback on the service, as we take great pride in providing attentive and professional care from every department. Your recognition of our team's efforts truly means a lot to us. We’re thrilled that you consider us a hidden gem and would be honored to welcome you back for another relaxing and memorable stay. Thank you again for sharing your experience, and we look forward to hosting you again in the future! Sincerely, Albert L. Mertz General Manager
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There are more places to choose from in the Greenville area.
PRICE RANGE
$225 - $319 (Based on Average Rates for a Standard Room)
LOCATION
United StatesSouth CarolinaGreenville
NUMBER OF ROOMS
73
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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