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The Westin Poinsett, Greenville

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120 South Main Street, Greenville, SC 29601
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (247)
360
Panoramas (7)
Room & Suite (76)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 03/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Poinsett, Greenville
Updated 03/22/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 78 hotels in Greenville
Location
Cleanliness
Service
Value
Travelers' Choice
The only 4-diamond hotel in Greenville, South Carolina, The Westin Poinsett, Greenville offers a downtown location that puts you in a great spot for exploring the city. Onsite, we have over 10,000 sq ft of event space, perfect for all types of occasions
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Valet parking
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Kids club
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Kitchenware
Flatscreen TV
Radio
iPod docking station
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Great View
Languages Spoken
English, Spanish
Hotel links
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1729Reviews8Q+A100Room tips
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Popular mentions
Ali wrote a review Sep 14
Osprey, Florida320 contributions99 helpful votes
I am from Florida and discovered Grenville by accident, In fact, this is such a fantastic city, I will be back again and again! Greenville has a very clean & safe downtown, so I chose the Westin for its awesome location. It’s a very old and very beautiful hotel. It offers top notch - 4 star service and anything you need is available at the hotel. Valet for your car ($20), luggage assistance, room service, concierge, hotel bar and restaurant (no pool). The lobby is gorgeous and a relaxing place to chill out (piano bar at night). I didn’t eat in the restaurant, but ordered room service from there and the food was amazing. In fact, the best room service food I’ve ever eaten!! I stayed in one of the suites, which was roomy, cozy and clean. The bed was soft, the shower was large and having 2 rooms to hang out in was perfect. The hotel is in the smack dab middle of town, with so many places to go and see, that are all a quick walk away (rent bikes for the swamp - rabbit trail). Finally, it was the friendliness of the staff that really made my visit perfect. They were all so kind, heartfelt and willing to help with anything. I have never felt more welcomed at a hotel! The service was a 10, during a time that good customer service is hard to come by. Take care of your staff Westin - they are truly what makes your hotel so great! Mahalo!
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Date of stay: September 2021Trip type: Traveled as a couple
2 Helpful votes
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H F wrote a review Aug 2021
Gainesville, Georgia4 contributions6 helpful votes
Wonderful location and beautifully historic. We especially loved the Spoonbread breakfast—the staff was excellent, friendly, and accommodating! We will definitely be back and highly recommend the Westin to anyone visiting Greenville.
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Date of stay: August 2021Trip type: Traveled with family
1 Helpful vote
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Maleficent380 wrote a review Aug 2021
Dacula, Georgia234 contributions33 helpful votes
Pros would definitely be location and staff. Each and every person we interacted with at this hotel were amazingly friendly and helpful; the best, most consistent customer service experience we have had at a hotel. The only real cons we experienced were an unfortunate testing of the fire alarm our first night and the small shower in our room. The hotel has added a very nice rain shower head but the tub is just too tiny to make it practical.
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Date of stay: August 2021Trip type: Traveled as a couple
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded Aug 16, 2021
Dear guest, We sincerely appreciate your kind words about our team and the service they provided. Thank you! We apologize for the fire alarm being disruptive. As to the tub, allow me to suggest requesting a room with a shower the next time you are staying with us; you might find that layout more practical. We look forward to seeing you soon again!
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ant4880 wrote a review Aug 2021
Atlanta, Georgia9 contributions11 helpful votes
Our visit to the Westin Poinsett was a lovely one for an anniversary. It is an older hotel, but that is the charm. It has a very interesting background and many of the original attributes of the hotel atmosphere have been preserved. It was a refreshing change from the loud music and harsh lights of some of the newer hotels. We had read about the customer service at the Poinsett and chose it specifically for a special occasion. Although we did enjoy our time there, the customer service was not top notch compared to other hotels. There were times when guests were at the front desk waiting for someone to come out to help them. Although the people at the front desk were cordial, they didn't go out of their way to answer questions or provide anything extra. We found out that many of them were new and I guess hadn't learned the importance of great customer service. Janice (the concierge) is another matter entirely. She is wonderful and made our experience there for this special occasion top notch. Janice knows the history of the hotel and took us on a private tour, showing us interesting things and sharing little tidbits of knowledge. She made reservations, suggestions and was the best representative of what customer service should really be like. Also, the bellman at the door were friendly and smiling each time we came back to our hotel. Parking is right next to the hotel, but it's difficult to find a spot sometimes without going up multiple levels and then riding the elevator back down in the parking garage. That wasn't a problem once we figured out the lay of the land. $7 for parking was very reasonable and we felt safe in the parking garage. The piano bar was extremely enjoyable with appetizers and drinks in a casual setting, reminiscent of bygone times. Very relaxing and great food. We ate there for our evening meal one night and plan to go back when we are in the city. Breakfast in the Poinsett restaurant was delicious and moderately priced for the amount and quality of the food. Service there was again "so so" but we enjoyed dining there once for breakfast. There is also a little coffee shop a few steps from the lobby that has very reasonably priced items, some apparently made in the Poinsett restaurant. Grab and watch the people go by or take back to your room. Most (maybe all) employees had on face masks as did some of the guests but we did not wear them. Common areas seemed to be cleaned periodically. Housekeeping did a wonderful job with our room. We did ask for it once during our stay and they were prompt and left the room extremely clean and tidy. The reason I didn't give the Poinsett 5 stars was the "so so" customer service (other than Janice) that was a little surprising based on other reviews. There are other high end hotels in the area that are less expensive, but visiting the Poinsett is definitely something everyone should do at least once.
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Date of stay: July 2021
Rooms
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Room Tip: Rooms with the best view face the main street or the fountain.
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded Aug 16, 2021
Dear guest, many thanks for your detailed description of your recent stay. I am glad that you generally enjoyed the look and feel of our historic hotel; but, I am, at the same time, disappointed that our service was not as impressive as you could have rightfully expected. Service is generally a strength of ours and I will remind our team to be impressive every day and with everyone. We hope you will try us again at which time we will be more convincing. Many thanks again!
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BVDH wrote a review Jul 2021
Atlanta, Georgia66 contributions60 helpful votes
Based on reading the reviews here, you would think the Westin Poinsett in Downtown Greenville is a fantastic hotel. After a two day stay there, I think it is a fine hotel, probably the nicest in Greenville, but it is nothing too special. The hotel deserves a lot of credit for not making COVID-related excuses for service. Housekeeping is available and they ask you at check-in if you would like it. They also offer real room service — very impressive these days. There is food available overnight as well if you are willing to pick it up at the front desk. Seems more than fair. I found the staff to be friendly and the location is great, in the center of Greenville, within walking distance to pretty much everything. There is $7/night parking in the attached city parking garge and they have a decent gym with a Peloton. My biggest issue with the Westin Poinsett is that it is old. I mean really old. Some people might find that charming, but I do not. They have clearly over the years invested money updating the property. More is needed. My room was oddly shapped with only a tiny window near the bed. The carpet was stained, the baseboards beat-up. The elevators are tiny. There are lots of stairs to climb to get from the front entrance to the lobby. It’s just clearly a hotel built in a different era. And that’s okay, they just need to keep investing in it to keep it up-to-date. The bed was comfortable and the wifi fast. There was good water pressure and the A/C worked well. As I wrote above, it is a fine hotel. Is it that much better than the new more limited service hotels all over downtown Greenville? It all depends on what is most important to you.
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Date of stay: July 2021Trip type: Traveled solo
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded Aug 16, 2021
Dear guest, We thank you for taking the time writing this detailed review. It is true, we are not a “typical” Westin hotel as nearly all of them are sleek and modern. Instead, we have restored this classic hotel to its original beauty in all public areas (lobby, bar, restaurant, ballrooms, etc.) and completely rebuild all 200 guest rooms. This is why you have fast (and complimentary) internet, a good working AC and strong water pressure. Our location in the middle of Greenville's historic downtown cannot be beat and the parking for $7.- a night is very reasonable. But, as you pointed out correctly, it is all a question of personal preference. Thank you again for staying with us; we are glad that, overall, you seemed to have enjoyed your stay.
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PRICE RANGE
$166 - $402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin poinsett, greenville hotel greenville, westin poinsett greenville, poinsett hotel greenville sc, westin greenville, greenville westin
LOCATION
United StatesSouth CarolinaGreenville
NUMBER OF ROOMS
200
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Frequently Asked Questions about The Westin Poinsett, Greenville
Which popular attractions are close to The Westin Poinsett, Greenville?
Nearby attractions include Falls Park on the Reedy (0.3 miles), Foothill Foodie Tours (0.04 miles), and The Peace Center (0.1 miles).
What are some of the property amenities at The Westin Poinsett, Greenville?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Poinsett, Greenville?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Poinsett, Greenville?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Poinsett, Greenville?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Poinsett, Greenville?
Conveniently located restaurants include Luna Rosa Gelato Cafe and Restaurant, Ruth's Chris Steak House, and Yee-Haw Brewing Company.
Are there opportunities to exercise at The Westin Poinsett, Greenville?
Yes, guests have access to a fitness center during their stay.
Does The Westin Poinsett, Greenville have an airport shuttle?
Yes, The Westin Poinsett, Greenville offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Poinsett, Greenville located near the city center?
Yes, it is 0.05 miles away from the center of Greenville.
Are pets allowed at The Westin Poinsett, Greenville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Poinsett, Greenville offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.