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The Westin Poinsett, Greenville

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120 South Main Street, Greenville, SC 29601
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (250)
360
Panoramas (7)
Room & Suite (76)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Poinsett, Greenville
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 77 hotels in Greenville
Location
Cleanliness
Service
Value
Travelers' Choice
The only 4-diamond hotel in Greenville, South Carolina, The Westin Poinsett, Greenville offers a downtown location that puts you in a great spot for exploring the city. Onsite, we have over 10,000 sq ft of event space, perfect for all types of occasions
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Full view
Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Evening entertainment
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Fireplace
Housekeeping
Interconnected rooms available
Room service
Safe
Flatscreen TV
VIP room facilities
Bottled water
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Historic Hotel
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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1,690Reviews7Q+A100Room tips
Traveler rating
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Popular mentions
Nathan wrote a review Yesterday
Hendersonville, North Carolina1 contribution
Jeff Curtis and his staff are phenomenal and go over and above to ensure their guests are satisfied. Are you looking for the best place to stay and want the best customer service, in Greenville,SC? Look no further and give Jeff and his crew, a call!
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Date of stay: January 2021Trip type: Traveled as a couple
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Robert Mc Jr. wrote a review Jan 21
1 contribution
+1
My son’s 40th birthday he took us to the Westin Pointset for a staycation honoring his birthday. i can say he had it the worse with the hotel staff coming in and out of his room and ours. I am an 80yo man so my son helps get us around when he is in town. my room ac was acting up and my son called down they Said they fixed it but we were out but it still would not cool so then my son request a fan at that time two guys came up and brought me a heater that looks nothing like a fan. My wife is coming off of cancer and gets hot flashes so anything was helpful as towed to the hotel. Upon check-in was very delightful the hotel did not look as grand as it used to years ago but they were very accommodating due to the circumstances of Covid and gave us a series of complementary drinks and celebrating my son’s birthday. The gentleman was very courteous in the beginning but with my sons air conditioning went out housekeeping had to come in the gym and was very apologetic and said that management would be in contact to resolve these issues as they were Limited staff and they did not offer to move either one of us Upon check out the young lady was extremely rude to my son offering very little of nothing as a compensation for the long drawn out disastrous beginning and middle of our stay. And quite frankly ruin my lunch the day of check out due to their behavior. My son requested at that time the general manager contact him and neglected to do so my son had to follow up with him at that time he was beyond disrespectful and rude to the point i wanted to say something. They are the ones that were at fault and didn’t seem to even care to apologize. The general manager was not professional north courteous of the situation. I wasn’t sure that our rooms would be clean and unoccupied days before our stay With as many people coming in and out of that room that threw that out the window the fact the rooms weren’t clean properly they are conditioning’s weren’t serviced and when brought to the hotels attention the statement of it’s humid here sir this is how it is. I said I’m a member of the country club here I’ve never heard of such. the greenville country club not far away. I shook my head and was gonna let my son handle it I’ll be very Careful and make sure even the coffee maker had someone else’s coffee that’s out there or they have been cleaning. check your room make sure if there’s a problem that handled early on because they will not do anything to make things right. Years ago if this happened in their hotel they would’ve been horrified and management would have taken action to successfully make sure that I stay went better. they dropped the ball and have continuously dropped the ball To the point they will offer zero compensation for their actions. my son was stuck with the entire bill with all the issues and problems they did not offer to give me nor my son both a couple Mary night or even waived any fees it was very shocking and disappointing.
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Date of stay: January 2021Trip type: Traveled with family
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Davis Mc. wrote a review Jan 21
West Palm Beach, Florida5 contributions
+1
Filled 2 complaints with Marriott, Amex and the hotel, The GM was beyond rude I sent in pictures of the dirty room hairs and the non working AC, the hotel did not offer to move me or my family, I paid for 2 room 3 nights each. I first contacted a guy at the front desk and he said he was so sorry he offered me 5k point and said he would request Management to contact me as many issues happened this stay. they sent up house keeping, AC repair all in the middle of covid. They will not make any compensation and will not discount for there issue that occurred all I wanted a clean room and safe room with COVID beware the hotel staff is beyond rude and will not protect also my handicapped parents there AC was having issue they sent up a heater to an 80yo man and had 2 guys come into his room and also were not covered to protect my 80 yo family beware this hotel use to be great it was a 4 star hotel it is not that and there playing off old AAA ratings that are not current. I will be contacting the health department as this was not safe with covid the nasty letters and phone calls from the GM was beyond bad......
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Date of stay: June 2020
Rooms
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Room Tip: chose a different hotel
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Terry L Reding-Harris wrote a review Jan 20
Corona, California1 contribution
Downtown Greenville is a wonderful place to visit. The old hotel has been re-built from top to bottom. The staff was friendly and helpful. The rooms are large and clean, although floor in the bathroom is really nice.
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Date of stay: December 2020
Location
Cleanliness
Service
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded 2 days ago
Dear Terry, We thank you for taking the time to submit this very nice review. We appreciate your comment about our friendly staff; after all, service is most important. Thank you again!
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Charles I wrote a review Jan 20
1 contribution
Great customer service clean rooms and great hospitality also the breakfast I ordered from room sevice in the morning was great plus they have a nice bar In the lobby what more can you ask for I will definitely be staying again
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Date of stay: December 2020Trip type: Traveled solo
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded 2 days ago
Dear Charles, We are delighted to hear how much you enjoy the hotel. A sincere Thank you for taking the time to write this wonderful review. We very much look forward to welcoming you back, soon!
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PRICE RANGE
$166 - $402 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin poinsett, greenville hotel greenville, westin poinsett greenville, poinsett hotel greenville sc, westin greenville, greenville westin
LOCATION
United StatesSouth CarolinaGreenville
NUMBER OF ROOMS
200
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Frequently Asked Questions about The Westin Poinsett, Greenville
Which popular attractions are close to The Westin Poinsett, Greenville?
Nearby attractions include Falls Park on the Reedy (0.3 miles), Foothill Foodie Tours (0.04 miles), and The Peace Center (0.1 miles).
What are some of the property amenities at The Westin Poinsett, Greenville?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Poinsett, Greenville?
Top room amenities include air conditioning, a flat screen TV, and a fireplace.
What food & drink options are available at The Westin Poinsett, Greenville?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Poinsett, Greenville?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Poinsett, Greenville?
Conveniently located restaurants include Luna Rosa Gelato Cafe and Restaurant, Yee-Haw Brewing Company, and Ruth's Chris Steak House.
Are there opportunities to exercise at The Westin Poinsett, Greenville?
Yes, guests have access to a fitness center during their stay.
Does The Westin Poinsett, Greenville have an airport shuttle?
Yes, The Westin Poinsett, Greenville offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is The Westin Poinsett, Greenville located near the city center?
Yes, it is 0.05 miles away from the center of Greenville.
Are any cleaning services offered at The Westin Poinsett, Greenville?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Poinsett, Greenville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.