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120 South Main Street, Greenville, SC 29601
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Traveler (259)
360
Panoramas (7)
Room & Suite (80)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 08/22/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Poinsett, Greenville
Updated 08/22/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 80 hotels in Greenville
Location
4.9
Cleanliness
4.6
Service
4.7
Value
4.3
Travelers' Choice
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Property amenities
Electric vehicle charging station
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Children's television networks
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Valet parking
Paid private parking on-site
Wifi
Coffee shop
Restaurant
Breakfast available
Breakfast in the room
Kids' meals
Wine / champagne
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Baggage storage
Concierge
Newspaper
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
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Room features
Soundproof rooms
Bathrobes
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Telephone
VIP room facilities
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
iPod docking station
Hair dryer
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Romantic
Centrally Located
Languages Spoken
English, Spanish
Hotel links
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1787Reviews8Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
SpaceTravel wrote a review Sep 27
United States287 contributions61 helpful votes
The Westin Poinsett is definitely not a 4 diamond hotel. It should be categorized the same as a Holiday Inn near to any major freeway. I cannot even begin to understand how this disgusting hotel got such a high rating from AAA or the Westin brand. My room was deplorable, extremely outdated, and extremely tired. My room was filthy and disgusting. The furniture and fixtures were all crumbling apart. The front desk staff and managers are pathetic. Avoid at all costs! This property is a disgrace to the Westin brand.
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Date of stay: September 2022
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Recon Jimmy wrote a review Aug 2022
United Kingdom134 contributions79 helpful votes
Hotel's Favorite
Great property that keeps the historical significance alive. Room was ready early, mini fridge in the room, plenty of parking ($7 / night) in garage right next to the hotel. The location can't be beat - park your car and walk to everything around Greenville.
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded 3 weeks ago
Dear Jimmy, The Poinsett hotel will soon celebrate its 100th birthday. It has welcomed famous guests from Amelia Earhart to President Obama or Keanu Reeves. With that comes a responsibility to keeping it the predominant hotel in town. Thank you for staying with us and we sincerely hope you will be back soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
L A Turner Knorr wrote a review Sep 25
Greenville, South Carolina1 contribution
Best location in the city! The fabulous staff including a concierge is anxious to fulfill every need! The food is fantastic and room service will accommodate special requests. Heavenly Beds, and a Baby Grand piano add to the romance of this grand historic hotel. Here every guest receives a VIP experience! The Westin Poinsett is the best hotel in Greenville!
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Date of stay: September 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jill F wrote a review Sep 25
1 contribution
My husband and I stayed here for our anniversary last month and we highly recommend. The staff, particularly Llana at the front desk, went out of their way to make our stay as wonderful as possible. We had a early check in and when we returned to our room after supper, they had sent up a small champagne and chocolate covered strawberries! The location is perfect if you just want to be able to walk to do some shopping, a variety of food or the swamp rabbit trail. This hotel also has a really cool historical vibe!
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Date of stay: July 2022
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Brenda S wrote a review Sep 16
1 contribution
I want to thank Ms. Frances (Front Desk) and Susie Bayne (Sales). These two persons displayed a level of customer service that is SUPERB. Ms. Frances assisted me via the phone (I called FOUR TIMES) trying to make reservations for my co-worker coming in to attend a conference later this month. Ms. Frances patiently took my call EACH TIME going above and beyond, patiently assisting me making this reservation. Ms. Frances could not complete reservation due to constraints by conference host, so she then transferred me to Susie Bayne. Ms. Bayne worked with me on the phone until we got the reservation completed, not an easy task, again due to conference host constraints. Ms. Bayne was also so pleasant, never rushed and even chatted with me while completing reservation. If you or your company are looking for a great place to visit or hold a conference I would HIGHLY RECOMMEND this facility. I will definitely be staying at this hotel for my girls day out with my daughters. You do not get this level of customer service face to face let alone via the phone. Again Ms. Frances, Susie Bayne, Thank you!!
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Date of stay: September 2022
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Ruby C wrote a review Sep 15
Greenville, South Carolina3 contributions1 helpful vote
Celebration of our 55th high school class reunion was held in Greenville SC at the Westin Poinsett. The staff and management were a pleasure to work with. Rita Fowler and the chef along with the entire staff could not have been more accommodating. They offered ideas on space, food and worked with us on all requested accommodations for our event. We have held 5 events at this location and have never been disappointed. Love the atmosphere! JE Beck High, class of 1967
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Christopher D wrote a review Aug 2022
2 contributions1 helpful vote
We live just 35 minutes from The Poinsett but we love to stay over downtown Greenville when we come in for dinner and the this historic hotel is our favorite even with all the new options available. Dorothy behind the bar has been serving us for years and always remembers us and provides excellent service. The live piano in the bar/lobby is such a soothing touch. It’s only August but I can’t wait to bring the family down when the Christmas decode goes up, it helps make the season!
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Date of stay: August 2022Trip type: Traveled on business
Room Tip: Don’t be cheap trying to park your car in Greenville, just use the valet.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded 3 weeks ago
Dear Christopher, We are especially grateful to hear when regular guests are pleased with our service. Consistency is important to us in order to instill confidence. Thank you for your nice words; we hope you are already planning your next “get-away”!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marvis K wrote a review Aug 2022
Atlanta, Georgia, United States9 contributions3 helpful votes
The Westin Poinsett of Greenville, South Carolina has the best staff, service, location and overall accommodations. We are always greeted by Concierge, Janice Smith with a pleasant and warm welcome. Restaurant, valet, room service and front desk are impeccable! Best historic location in town... business, pleasure, relaxing... this is the place to be!
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Room Tip: View of Main Street
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded 3 weeks ago
Dear Marvis, We much appreciate your nice comments. Janice is indeed a big reason for our success and her positivity is setting a great example for others to follow. We are so glad you are a fan of the Westin Poinsett and we hope to see you soon again!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MorganTravel wrote a review Aug 2022
Charleston, South Carolina2 contributions1 helpful vote
The Westin Poinsett is a place that values customer service throughout the hotel. Franchette at the Front Desk greeted us with a bright cheerful smile upon arrival. She was engaging, kind and she absolutely kickstarted our vacation! During our check in we had the pleasure to speak with Patrice. She was equally as kind, courteous and showed genuine interest in why we were visiting. Together, the made us feel even more excited for our vacation. It was as if our exhaustion from our long travels just disappeared! That is customer service at its finest. Later that day we went to grab a glass of champagne at the piano bar not knowing we would walk away with our hearts full! We met an absolute gem, Ms. Sylvia. Sylvia exemplified a combination of warmth, down-to-Earth charm, and goodwill. To have the ability to touch one’s heart in such a small about of time is truly a special gift. Thank you, Sylvia! During our visit with Sylvia, we encountered two friendly service professionals that are worth mentioning! Lakota wiping the tables down and Kate (I believe that is her name) who I think was another bartender or server. They checked in on us when Sylvia had to step away for a moment. They both were friendly and engaging. They did not have to go out of their way to check on us as we were not in their section. That is 5 star service! The next morning I had the pleasure of speaking to Francis on the phone. To impact a guest over the phone is tough but Francis knew how to make me feel like she was smiling through the phone. I felt comfortable calling her back for additional questions as she never made me feel like an inconvenience. There is no substitute for interactions that make guest feel genuinely welcomed, appropriated, and feel taken care of.
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jessica Kenny wrote a review Jul 2022
Leland, United States1 contribution3 helpful votes
Let me preface this first… this hotel is TOP NOTCH!!! I am big fan of great customer service, and this hotel EMBODIES it! From Chaz (and all the other valet and bellman), to Patresse at the front desk, to Janice in Concierge and Katie in the restaurant/room service and even Fabian, the General Manager. My twin sister (Jennifer Livingston) and I stayed here July 15-18, 2022 to celebrate each other as we both had recently completed a 75 Day mental discipline program. I live in locally in Greer, and she came in town from Wilmington, NC for us to spend 3 nights/4 days together. The Westin is not only staffed with some incredible people, but it’s located on Main Street where we walked many miles (for both pleasure and exercise), showed my sister downtown, ate, and did the obligatory “pet” of every dog that walked by us and chatting up complete strangers and say hi! Being that I have a recent background in the hospitality industry and Jennifer being a Director for Chick-fil-A, we were blown away from the moment that we arrived. Special shout out to Janice (Concierge) for her heartfelt note and special gift surprising us both for breakfast that Saturday (see picture). She made our day everyday we saw her! To Fabian, your team is incredible. I was on the “giving end” of hospitality for over 10 years, and to be on the “receiving end” in the manner that you team executed, was 100% a breath of fresh air!!! Thank You Westin Poinsette Team for making it a memorable weekend for us!!! Jessica Kenny
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Fabian Unterzaucher, General Manager at The Westin Poinsett, Greenville
Responded Jul 28, 2022
Dear Jessica and Jennifer, Congratulations on the completion of your 75 day mental discipline program; this is a big deal! As to your stay, It was a real pleasure meeting both of you and I truly appreciate your kind words about our staff and the service provided. So glad, all went well and that you fully enjoyed your time with us. We hope you will be able to join us again; perhaps even before your next 75 days of discipline training ? Our best wishes!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$217 - $428 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin poinsett, greenville hotel greenville, westin poinsett greenville, poinsett hotel greenville sc, westin greenville, greenville westin
LOCATION
United StatesSouth CarolinaGreenville
NUMBER OF ROOMS
200
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Frequently Asked Questions about The Westin Poinsett, Greenville
Which popular attractions are close to The Westin Poinsett, Greenville?
Nearby attractions include Falls Park on the Reedy (0.3 miles), Foothill Foodie Tours (0.04 miles), and The Peace Center (0.1 miles).
What are some of the property amenities at The Westin Poinsett, Greenville?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Poinsett, Greenville?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Poinsett, Greenville?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Westin Poinsett, Greenville?
Yes, paid private parking on-site, paid public parking nearby, and paid public parking on-site are available to guests.
What are some restaurants close to The Westin Poinsett, Greenville?
Conveniently located restaurants include Sully's Steamers, Luna Rosa Gelato Cafe and Restaurant, and Sassafras Southern Bistro.
Are there opportunities to exercise at The Westin Poinsett, Greenville?
Yes, guests have access to a fitness center during their stay.
Does The Westin Poinsett, Greenville have an airport shuttle?
Yes, The Westin Poinsett, Greenville offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does The Westin Poinsett, Greenville have airport transportation?
Yes, The Westin Poinsett, Greenville offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Westin Poinsett, Greenville located near the city center?
Yes, it is 0.05 miles away from the center of Greenville.
Are pets allowed at The Westin Poinsett, Greenville?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.