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Extended Stay America - Greenville - Airport

3715 Pelham Rd, Greenville, SC 29615-5010
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Guests1 room, 2 adults, 0 children
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Traveler (5)
Room & Suite (14)
Dining (2)

About

Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free High Speed Internet (WiFi)
Free internet
Wifi
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
Non-smoking hotel
Laundry service
Self-serve laundry
Internet
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Room features
Non-smoking rooms
Suites
Air conditioning
Kitchenette
Microwave
Refrigerator
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Location

Full view
55Somewhat walkable
Grade: 55 out of 100
51Restaurantswithin 0.75 miles
1Attractionwithin 0.75 miles
49Reviews1Q+A11Room tips
Traveler rating
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Popular mentions
First thing after my wife and I entered room, she lifted the comforter and top sheet from the bed to find ants (alive and dead), as well as a couple ants crawling on the phone as I proceeded to call the front desk. The front desk attendant apologized for the situation and provided another room down the hall on the same floor as original room. I know it wasn't the front desk employees fault,but I still believe I should have been offered some kind of discount.
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Response from iResponze A, Manager at Extended Stay America - Greenville - Airport
Responded 2 weeks ago
Donald, Thank you for your review of your recent stay. We apologize for the issues you encountered in your first suite. Your feedback will be shared with our housekeeping team for review and action. Although our staff provided you with another suite, we are sorry for the inconvenience you encountered. We value your feedback and hope to have another chance to redeem ourselves. Sincerely, Hotel Management
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Hotel's Favorite
Staff was very friendly, the room was very comfortable and the breakfast was very satisfying. Price was reasonable and the amenities in the area were very good. I would certainly recommend this hotel to anyone and will stay here again if the opportunity arrives.
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Response from 00esa, Manager at Extended Stay America - Greenville - Airport
Responded Nov 15, 2018
Thank you for the glowing review of Extended Stay America and for recommending us to future travelers. We are thrilled to know we met all your expectations and you had a great stay with us. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management
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Good location but beyond that, ugh! Scary people hanging around parking lot at all hours. Slow, inefficient checkin. Copying personal identification data could lead to identity theft -- bad practice. Room could/should have been cleaner. Mold on bathroom ceiling. Shower was poor -- no meaningful water pressure. Bathroom smelled of stale smoke. Bedside lamp did not work. Strange growth of something in freezer and fridge did not appear clean. Moulding missing under microwave and damaged cabinets. No kitchen utensils. Clean up, paint up and fix up! Substantially fails test of "is it clean and does everything work as it should?"
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Response from iResponze A, Manager at Extended Stay America - Greenville - Airport
Responded 4 weeks ago
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
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Tried it out to see the quality and because of a promotional rate. Rooms at this location are larger than others. They are true suites. Finishes are very spartan and moderately maintained as you might expect for the price. Room is generally clean. However it does still have remnants of prior pet stays. Not terrible but I might just be sensitive. I recommend this property if you need a few weeks stay. If more than that then maybe consider a 3 month apartment lease for the same total money.
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Response from 00esa, Manager at Extended Stay America - Greenville - Airport
Responded Jul 16, 2019
Thank you for taking the time to review your stay. We're glad to know you liked your spacious accommodation and that you were pleased with our affordable rates. However, we regret the cleanliness issue you encountered in your room. Your feedback regarding the oversight is shared with our housekeeping team. We appreciate you recommending us to future guests and look forward to seeing you again for a much better visit. Sincerely, Hotel Management
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Room was cleaned pretty well prior to arrival Staff was nice and well trained One of my favorite hotels to stay at and a plus it’s also one of the cheapest in the whole city. I’ll definitely be staying here again!!
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Response from 00esa, Manager at Extended Stay America - Greenville - Airport
Responded Jun 30, 2019
Will, Thank you for the wonderful review of Extended Stay America. We're happy to know you liked your well-maintained room and that you were impressed with the service provided by our associates. It was our pleasure accommodating you, and we look forward to welcoming you back soon. Sincerely, Hotel Management
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PRICE RANGE
$64 - $84 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay greenville, greenville extended stay
LOCATION
United StatesSouth CarolinaGreenville
NUMBER OF ROOMS
109
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