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Hampton Inn and Suites Florence-Civic Center

#11 of 40 Hotels in Florence
Certificate of Excellence
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3000 West Radio Drive, Florence, SC 29501
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1 room 1 adult
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Hampton Inn and Suites Florence-Civic Center
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212 Reviews from our TripAdvisor Community

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New Jersey, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 1 week ago

We stopped here on our way home from Florida. It was late and the Hampton Inn had the only room in the area. We had to drive an additional hour to reach this hotel, but it was well worth our drive. The hotel is under going a complete renovation, but it did not affect our stay. The hotel was very... More 

Review collected in partnership with Hampton

Helpful?
Thank Barbara H
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for taking time out of your day to leave a review. We're so glad to hear how much you enjoyed your stay with us, even though it wasn't planned.We offer you our warmest welcome to the Hampton family! We can't wait to see you again the next time you make it to Florence, SC! More 

Norfolk, Virginia
1 review
5 of 5 stars Reviewed 1 week ago

When we checked in Jimmy Fowler was a wonderful, helpful young man. He explained Our Hilton honers and how they worked. He also was very knowledgable on the city and things to see and do. A nice friendly young man. We would stayed their again on our way to and from home.

Helpful?
Thank Madonna E
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

We truly appreciate you taking the time to leave a review of your stay with us. I'm so glad to hear how much you enjoyed your time with us and how much you appreciated Jimmy. He truly is an invaluable asset to our Hampton team. I will be sure relay your compliments to him. We hope to see you again... More 

Cardwell, Missouri
1 review
5 of 5 stars Reviewed 4 weeks ago

I exited from 95, rolled into what seemed to be hotel world. I saw the Hampton Inn & Suites and I thought it was brand new and just opened, The girl at the desk I think Brittney she was so friendly. Brittney told me the hotel was being completely renovated. The rooms are so beautiful we don't have anything like... More 

Helpful?
Thank Regina H
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

First and foremost, thank you so much for choosing to stay with us! We know that there are several other hotels in the area to choose from and we are so glad you went with us. We're so glad to hear how much you enjoyed the renovated rooms. We have been working so hard to get all of the rooms... More 

Long Beach, New York
2 reviews
5 of 5 stars Reviewed January 3, 2016

We came in late at night after driving all day and left early. Hotel was comfortable but they were in the middle of major construction that was not stated on the website. Regardless, the (new) room was nice and the breakfast was good.

Review collected in partnership with Hampton

Helpful?
Thank debbamich
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so very much for taking the time to leave a review regarding your stay with us! We're sorry to hear that you missed the renovation notification on our website. We promise it's there! In fact, we're working to see if we can increase the size of the banner because a lot of our guests overlook it. I'm so... More 

North Haledon
1 review
2 of 5 stars Reviewed December 26, 2015 via mobile

Hotel was under renovations and the room smelled of smoke. The air conditioners sounded like we were in a plane. The employees were very helpful an respectful. Jimmy p and Mona handled everything to perfection?

Helpful?
Thank Edward M
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for taking the time to leave a review of your stay with us. We are so sorry to hear about the smoke odor that you encountered in your room, as well as the noise from the HVAC unit. We understand how much of an inconvenience that can be when you are trying to get a good... More 

Baltimore, Maryland
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 9, 2015

We have stayed here 3-4 times. Convenient to I95 and the place is clean and plenty of restaurants in the area. Just wanted to mention Jimmy Fowler. He is a wonderful and helpful young man and a asset to this hotel. Remodelling at the time of our last still. Jimmy informed us of this.

Helpful?
Thank gwendolynm992
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you for taking the time to provide us with a review of your recent stay. We have found a real gem in Jimmy and I will be sure to share this review with him and the rest of my team. I'm glad to hear that you and your family enjoyed your time with us. We truly appreciate your business... More 

Chesapeake, United States
1 review
4 of 5 stars Reviewed December 7, 2015

The transformer was being replaced when we arrived. The staff led us to our rooms with flashlights and glow sticks in the stair well. The power went out again in the middle of the night but the staff was able to provide breakfast including hot coffee. Our room was fully refunded. The staff did very well with a bad situation.... More 

Review collected in partnership with Hampton

Helpful?
Thank James P
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for taking the time to leave a review. And also, thank your for your patience during our transformer issues. We tried our hardest to make the best out of a sticky situation. We're glad to know that our guests have a sense of humor. We hope you'll come back and visit with us the next time... More 

Florence, South Carolina
Level Contributor
3 reviews
5 of 5 stars Reviewed December 7, 2015

This was the perfect place for my group of 20 women to meet for the weekend. The newly renovated rooms on the 3rd floor had my guests saying "WOW!" and made me proud to have booked with this Hampton Inn & Suites. I live in the Florence area and if I ever need a "stay-cation" this will be my #1... More 

Helpful?
Thank Ferree H
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you so much for leaving us a review, Mrs. Ferree! I'm so glad to hear that you and all of the women in your group enjoyed their time at our hotel. We loved having the opportunity to take care of your guests and having them feel right at home. We truly look forward to having you back when you... More 

Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed November 23, 2015 via mobile

We've been visiting this hotel for years as we go up and down 95. First and foremost, the people here at the front desk are always the nicest. Great job! We stayed in one of the newly renovated rooms. WOW! They did a great job on the design and construction. Great look and functionality. This place should be the model... More 

Helpful?
Thank Dana C
Amanda R, Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

First and foremost, thank you for taking the time to write a review about your recent stay with us. I am so glad to hear that you had a great experience here at the Hampton Inn & Suites. We strive daily to ensure that we meet the needs of our guests and provide them with clean comfortable surrounding, which is... More 

Bethpage, Tennessee
Level Contributor
62 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
2 of 5 stars Reviewed November 9, 2015

First - This Hotel is currently under renovation which explains the plastic on my windows. The interior of the room is clean but dated. As stated they are in the process of renovating. Bathroom floor is sticky - - at first I thought maybe my shoes had something on them but no - it was the floor. When I got... More 

Helpful?
2 Thank Lori G
Amanda R, Front Office Manager at Hampton Inn and Suites Florence-Civic Center, responded to this review

Thank you for your feedback. We are glad you chose our hotel during your recent stay in the area and we apologize for the housekeeping problems you experienced. Unclean rooms are not typical at our hotel and we appreciate you bringing this to our attention. We will make every effort to ensure our rooms meet the highest housekeeping standards and... More 

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