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Embassy Suites by Hilton Columbia - Greystone

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Embassy Suites by Hilton Columbia - Greystone
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888 Reviews from our TripAdvisor Community

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Showing 885: English reviews
Atlanta, Georgia
Reviewed yesterday NEW

The room appeared clean; however the smell was overwhelming and the visit was short lived. Spoke with the manager after stay to offer suggestion of airing out the room or using coffee beans to eliminate the odor. Breakfast was delicious and the staff was extremely nice and helpful. Issue was strictly the smell of the room

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Helpful?
Thank 4,043,135,383
Columbia, South Carolina
Reviewed yesterday NEW

The hotel was very clean. The staff was very helpful and friendly. Great place to stay.the pool was clean and the water was warm. Loved the breakfast. There was many choices and the food tasted great.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Nachole H
New York City, New York
Reviewed 4 days ago NEW

The hotel is very clean, staff very friendly however the hotel was never warm enough for me. I had 2 meals in the onsite restaurant and I was very uncomfortable because I was cold. Other than that, the food and service was excellent.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank hazelb872
Management response:

Dear hazelb872, Thank you for providing your feedback regarding your recent stay with us. We are delighted to read that you enjoyed our amentias and all staff you encountered were friendly. We hope to see you soon and thank you for choosing Embassy Suites Of Columbia.

Axton, Virginia
Reviewed 4 days ago NEW

This hotel was beautiful and very accommodating, our room was so big and the most comfortable bed I have ever slept in, and the breakfast was so good, it had everything you could want. All staff was so nice especially Simon the shuttle driver!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank stephenjE5237TC
Management response:

Dear stephenjE5237TC, Thank you for providing your feedback and we appreciate the comments you left regarding your stay. We are happy to read that your stay was great and we will defiantly let Mr. Simon know about his great review! We hope to see you soon and thank you for choosing Embassy Suites Of Columbia.

Reviewed 4 days ago NEW

Hotel needs major renovations to it's utilities , HVAC, plumbing , cleanliness , noise control. Parking good, staff good, beds uncomfortable, heat lacking in winter visit. I would expect this from a lower grade hotel/motel, but not a Hilton chain..

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Phil M
Management response:

Dear Phil M, Thank you for providing your feedback regarding your recent stay with us. We would like to sincerely apologize about the issues you did encounter during your stay and will notify the proper department to get theses issues resolved. This is not typical of our hotel and we will make sure we do everything so future guests will...

Hollywood, Florida
Reviewed 5 days ago NEW

Embassy Suites is by far my favorite hotel chain. This stay was the worst I have ever had! It was cold outside and the interior of the hotel was freezing in the common areas and our room barely got above 70. The pool area was loud and unsupervised and appeared VERY unsanitary. Breakfast buffet was cold. However the omelet station...

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Helpful?
Thank Aimee E
Management response:

Dear Aimee E, Thank you for providing your feedback regarding your recent stay at our location. We appreciate the comments so we can better future guests experience and we do sincerely apologize about the issues you encountered. We hope you will give us another chance and thank you for choosing Embassy Suites Of Columbia.

Columbia, South Carolina
Reviewed 1 week ago

Roaches✔️ Old bedding ✔️ Sour carpet ✔️ Less than presentable furniture ✔️ Paying Hilton pricing to stay at your local seedy motel ✔️ Do not get swayed by the name and location. Do yourself a favor and stay away .

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank hamiltont96
greenville, United States
Reviewed 1 week ago

This is a older hotel that is in need of many updates. The lobby was very cold and the room was noisy and dark. I would probably not stay here again, but I have had good luck with embassy suite. the staff at front deck was very friendly but all other staff not so much.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank cliffordr2017
Management response:

Dear Cliffordr2017, Thank you for providing your feedback regarding your recent stay with us. We sincerely apologize that you did not have a good experience at our location and will make sure the issues you experienced will get resolved so future guests will not have the same problems. We hope you will consider staying with us in the future and...

Atlanta, Georgia
Reviewed 1 week ago

Good quality hotel. Stayed here on business. Excellent evening reception and great breakfast. Suite was very comfortable. Lighting was a bit too dark. Needed to be brighter in the rooms, felt dreary. Would stay again, Staff very friendly.

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Helpful?
Thank tpbernard
EmbassyColumbia F, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dear tpbernard, Thank You for providing your feedback about your recent stay with us. We are happy to read all staff you encountered were friendly and we will take your comments into consideration regarding the lighting of the room. We hope to see you soon and thank you for choosing Embassy Suites Of Columbia.

NC
Reviewed 2 weeks ago

We recently stayed at the Embassy Suites in Columbia, near to the zoo. We had a two-room suite. We especially enjoyed the evening manager's reception from 5:30-7:30pm (?). Nice buffet snacks including veggies, feta dip, tortillas, etc. as well as complimentary drinks from the bar. One of the nicest snack displays I've seen at an Embassy Suites. The complimentary full...

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Helpful?
Thank SpringdaleGirl
EmbassyColumbia F, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dear SpringdaleGirl, Thank you for providing your feedback about your recent stay with us. We are glad to read that you enjoyed all amenities and staff. We hope to see you soon and thank you for choosing Embassy suites Of Columbia.

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Self-Serve Laundry
Official Description (provided by the hotel)
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 

Additional Information about Embassy Suites by Hilton Columbia - Greystone

Address: 200 Stoneridge Dr, Columbia, SC 29210-8010
Location: United States > South Carolina > Columbia
Price Range: $118 - $217 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites
Hotel Style:
#25 Business Hotel in Columbia
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Columbia - Greystone staff and other travelers.
2 questions
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NLR
9 months ago

See all questions (2)

Questions? Get answers from Embassy Suites by Hilton Columbia - Greystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Easily accessible from highway.”
 of 5 bubbles tpbernard, 1 week ago | Read review
“The suite was very spacious and perfect with kids.”
 of 5 bubbles CarolinaJeni, Nov 28, 2016 | Read review
“I stayed in a corner suite at the end of the hall and noise level is much less!!”
 of 5 bubbles vintagelinensbylois, Nov 14, 2016 | Read review
“Construction was going on”
 of 5 bubbles miriama945, Nov 12, 2016 | Read review
“Do your research before you select this hotel.”
 of 5 bubbles dawnmarian, Nov 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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