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Embassy Suites by Hilton Columbia - Greystone

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Embassy Suites by Hilton Columbia - Greystone
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908 Reviews from our TripAdvisor Community

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Showing 905: English reviews
Reviewed yesterday NEW

Highly recommend! We stayed along with 15 other families for a basketball tournament...Everyone was very satisfied and the hotel was very accommodating for our needs. Location was very convenient to the Riverbanks Zoo with several families enjoyed during our stay.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Lori M
NC
HOTEL’S FAVORITE REVIEW
Reviewed January 2, 2017

We recently stayed at the Embassy Suites in Columbia, near to the zoo. We had a two-room suite. We especially enjoyed the evening manager's reception from 5:30-7:30pm (?). Nice buffet snacks including veggies, feta dip, tortillas, etc. as well as complimentary drinks from the bar. One of the nicest snack displays I've seen at an Embassy Suites. The complimentary full...

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Helpful?
Thank SpringdaleGirl
About Hotel's Favorite Review
EmbassyColumbia F, Front Office Manager at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Dear SpringdaleGirl, Thank you for providing your feedback about your recent stay with us. We are glad to read that you enjoyed all amenities and staff. We hope to see you soon and thank you for choosing Embassy suites Of Columbia.

Florence, United States
Reviewed 2 days ago NEW

Hotel facility was nice. The Staff, not so much. The Staff acted as if they were doing me a favor by being there. Allowed bigger parties to check in early, but not smaller parties. Check out is at noon. Housekeeping was knocking on door before 8:30. Room key was deactivated before noon.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank elizabetho520
Columbia, South Carolina
Reviewed 3 days ago NEW

Front desk staff upon check in acted like they didn't want to be bothered and acted like they didn't want answer our questions...also they questioned our reservation on Valentines night when I clearly booked on Hilton honors website and with an agent

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Davina S
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Davina S, Apologies for uncharacteristic service you were provided at the time of check in. Our aim especially at the front desk is to be warm, welcoming and attentive to all of your questions and concerns. As the old saying goes it's not about what we say but how we say it, so again we offer our sincere apologies for...

Atlanta, United States
Reviewed 4 days ago NEW

Wonderful staff, helpful and professional, easy to get to, clean, really what more can you ask for. Whether staying for business or pleasure I would recommend this hotel. Close to the highways but you don't hear the noise. Free parking and close to the sites and the Zoo.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank debrabJ873HX
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

debrabJ873HX, First allow us to thank you for this amazing 5-star review. We live for these moments of accomplishment when everything with our guests stay turns out flawless. Our staff always seeks ways to go the extra mile to accommodate each and every guest, every moment. We look forward to welcoming you back on your next visit to the "Capital...

Salisbury, North Carolina
Reviewed 5 days ago NEWvia mobile

Great hotel area a little sketchy after dark little gift shop for snacks Waffle House next door. The hotel restaurant has carry out pizza. Wouldn't be bad for an overnight rest stop. The have a complimentary breakfast.

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Helpful?
Thank hmsbob67
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

hmsbob67, Thank you so much for your amazing 4-star review. Allow me to address your one and only concern of the area looking sketchy at night. We have security on premises on a nightly basis and we have made updates to our camera systems that add safety and security to both our internal/external guests. They say the way to the...

Raleigh, North Carolina
Reviewed 6 days ago NEW

Visiting our son at USC for the weekend. Used points for the room. I checked in online and chose a corner suite on top floor and gave a 4pm arrival target. We got there around 4:30 and the room was not ready yet. After confirming and checking the status of other rooms, I was given a choice of other corner...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Rob P
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Rob P, Thank you for choosing to stay at our property. Apologies for not getting a good night's rest, as we know resting well is the main purpose of staying at a hotel. We love to wow our guest by having the specific room requested ready on time, however there are some cases where our most Elite Hilton Honors members...

Columbia, South Carolina
Reviewed 1 week ago

This was not my first stay at this property. The employees were courteous, kind and very helpful. I would definitely stay again and again. You won't find a better breakfast. I prefer hotels with inside doors which make me feel safer.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 450jennifery
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

450jennifery, Wow was the first thing that came to mind while reading your review and we are truly humbled by your amazing 4-star review. You mentioned that your stays keep getting better and better each time and we are grateful that you continue to choose us over others. Service is and always will be the key to serving our guests...

Bristow, Virginia
Reviewed 1 week ago via mobile

Ignore the negative reviews. This hotel is exactly what it should be. People who want to take pictures of moldy grout in the corners of a hotel bathroom should really find a better hobby. Yes, the bathrooms do show moisture damage, but considering that the water gets very hot (which should be a plus) the whole bathroom steams up very...

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Helpful?
Thank Leigh C
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Leigh C, Thank you for painting a true and accurate depiction of our hotel. You described us to the letter dotting all the I's and crossing all the T's. Indeed, we are due for some renovations and updates, but as you mentioned our hotel is exactly what it's supposed to be. There isn't a single hotel in Columbia that compares...

Durham, United States
Reviewed 1 week ago

As a longtime Hilton Honors member and having stayed at Hilton properties all over the world, this is the is the absolute WORST hotel! Our stay involved unidentifiable wet spots on the carpet, a moldy shower curtain, shower/tub plumbing that was coming out of the wall, the hot water handle on the sink that would not turn on, the blanket...

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Helpful?
Thank Christine W
Jamel B, Sales Admin Asst at Embassy Suites by Hilton Columbia - Greystone, responded to this review

Christine W, First and foremost, we want to recognize you as a valued and loyal Hilton Honors member. Your loyalty to our brand is greatly appreciated and for that we are forever indebted. We want to sincerely apologize for falling short of the expectation for excellence. We set a very high bar when it pertains to the level of service...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Beautiful seven story all suite atrium hotel.. Spacious two room suites that have a microwave , coffee maker and refrigerator.Offer complimentary cooked to order buffet as well as a Manager's reception daily. Easy access from interstate 20 and 26, with free and open parking. ... more   less 

Additional Information about Embassy Suites by Hilton Columbia - Greystone

Address: 200 Stoneridge Drive, Columbia, SC 29210
Location: United States > South Carolina > Columbia
Price Range: $137 - $221 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Columbia - Greystone 3.5*
Number of rooms: 214
Reservation Options:
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Also Known As:
Embassy Suites Hotel Columbia
Embassy Suites Columbia
Columbia Embassy Suites
Hotel Style:
#25 Business Hotel in Columbia
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Columbia - Greystone staff and other travelers.
2 questions
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NLR
10 months ago
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Columbia - Greystone staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“N/A - do not stay”
 of 5 bubbles christinewJ3733SK, 1 week ago | Read review
“All rooms surround the atrium. Rooms on the higher floors are quieter because they're further from the noise of the bar and breakfast areas.”
 of 5 bubbles KariC17, 2 weeks ago | Read review
“Easily accessible from highway.”
 of 5 bubbles tpbernard, Jan 5, 2017 | Read review
“The suite was very spacious and perfect with kids.”
 of 5 bubbles CarolinaJeni, Nov 28, 2016 | Read review
“I stayed in a corner suite at the end of the hall and noise level is much less!!”
 of 5 bubbles vintagelinensbylois, Nov 14, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question