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Extended Stay America - Columbia - Ft. Jackson

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86 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Columbia - Ft. Jackson
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Showing 86: English reviews
Reviewed September 2, 2016 via mobile

It was an ok place. We stayed just one night with our dog. Room looked clean. Kitchen appliances a little old but working. On the downside too much noise coming from the cars on the interstate. Would consider again!

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Helpful?
1Thank Ishamari C
00esa, Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for choosing to stay at Extended Stay America - Columbia - Ft. Jackson. We are delighted to read you had a good overall stay, and that you were pleased with your comfortable accommodation. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager

Reviewed August 17, 2016

This is my first longer-term stay at an Extended Stay America, and I must say I was very pleased with my over-all experience. The front desk staff, especially Erika and General Manager Jason went above and beyond the call of duty. The room was clean (although there was an off-odor upon entering each time, but it wasn't the type to...

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Helpful?
2Thank Kerry B
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

We appreciate your nice feedback about your long-term visit to our hotel. It's so nice to read that your suite with 'apartment-like amenities' along with a kitchenette was convenient for your stay. We are also delighted to know that you enjoyed our exceptional service as well as the facilities we have to offer. Thanks for being our guest, and we...

Reviewed August 11, 2016 via mobile

Checked in after long day riding and working turned back the sheets to find pubic hair on sheets. After check out went to another hotel and now discovering fleas all in my suit case. Wouldn't recommend.

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2Thank mike F
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I apologize for the cleanliness issue you experienced during your recent stay and for the encounter you described. We have regular deep cleaning in our suites as well as pest control prevention. We hope you will consider this an isolated incident and will give us an opportunity to host you again and show you a better experience. Thank you for...

Tampa, Florida
Reviewed August 5, 2016

The room was not as shown in the websites photos. Clearly this was not an updated room. The bed was hard, sheets so old they were like sand paper. No shampoo only a bar of soap, cobwebs in shower/tub and under bed. The kitchen looked awful and the fridge had obviously been painted in some areas and not well. Carpet...

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Helpful?
1Thank ericandelin
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that this was an isolated issue. Thank you for bringing these details to my attention....

Rock Hill, South Carolina
Reviewed July 24, 2016 via mobile

Room supposed to have Queen beds but look like full size. Receptionist wasn't present much when assistance was needed. She said she was the only one working. Couldn't wash clothes because she wasn't available to provide change. Overall nice place to stay. Wish they give u what I paid for.

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Helpful?
Thank ALICE B
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for your stay and for taking the time to leave a feedback. We apologize for the service issues you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. We are also sorry to read that our beds did not meet your expectation and for the inconvenience...

Rosario, Argentina
Reviewed July 18, 2016 via mobile

For such a large hotel on a common transit route, I was extremely disgusted by the amount of dead and alive bugs on the floors and under the sheets of the bed. As a very frequent business traveler, Extended stay America is now on my black list. Pay a little more and go elsewhere

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2Thank Wbutler77
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you so much for your candid review. We sincerely apologize for the situation you described in your guest suite. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly...

Sylvania, Ohio
Reviewed June 27, 2016

Large room that suited our need which was to be close to Ft Jackson. Did see 1 large bug in our room the last day we were there.The room was clean and the staff was very helpful. It was 5 minutes from our destination and that is what we wanted.

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Thank mbtemplin
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for reviewing your three-day​ stay at Extended Stay America - Columbia - Ft. Jackson. We are glad to hear that your room and our location perfectly suited your needs. We appreciate your nice comments about our room cleanliness and helpful staff. However, we apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest...

New Haven
Reviewed June 1, 2016

If your staying around Fort Jackson this Extended Stay is a great hotel. It has many food chains in the area, very close to the Fort Jackson base and many stores in the area, Customer service is excellent, rooms are clean and spacious, very happy with my experience.

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Helpful?
Thank Ruth T
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for choosing Extended Stay America - Columbia - Ft. Jackson for your recent stay and for recommending us. We are pleased you enjoyed our excellent location, and we are fortunate to have so many choices for shopping and dining nearby. We are also happy that you loved your accommodation and our service excellence. We look forward to welcoming...

Flushing, New York
Reviewed May 23, 2016

The room is excellent for a motel, very convenient. The staff is friendly and helpful. The location is quite, there are many restaurants near by. Breakfast is minimal but good. In my room the was a kitchen which was very helpful.

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Helpful?
Thank Mandragor
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for the wonderful feedback! We appreciate you sharing your satisfaction with our staff, location, the breakfast we served and especially with your room with a fully equipped kitchen. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home...

columbia
Reviewed May 19, 2016

Arrived at a decent hour so the check-in was no problem, but had to check out early, and like another reviewer wrote, the woman didn't know how to run the computer. When we got in our room, there were groups of people hanging out all around the building, some had six packs and people were coming and going from a...

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Helpful?
3Thank ridgerunner318
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. We apologize you encountered signs of a previous guest as your suite did not have the cleanliness detail...

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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - Ft. Jackson

Address: 5430 Forest Dr, Columbia, SC 29206-5401
Location: United States > South Carolina > Columbia
Price Range: $61 - $89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Ft. Jackson 2.5*
Number of rooms: 120
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Also Known As:
Extended Stayamerica Columbia - Ft. Jackson Hotel Columbia
Extended Stay Columbia
Columbia Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Columbia - Ft. Jackson staff and other travelers.
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Questions? Get answers from Extended Stay America - Columbia - Ft. Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are no good rooms”
anonymousS4789VD, 1 week ago | Read review
“Corner rooms are usually a little spacier.”
brosario217, Feb 13, 2017 | Read review
“Any room at this hotel would be a good choice.”
kerryb672, Aug 17, 2016 | Read review
“I was in Room 106 next to stairs and about 50 yards from a busy highway. Try the other side.”
ericandelin, Aug 5, 2016 | Read review
“Do Not Stay here, despite the military's referral. Stay at any of the other hotels.”
ridgerunner318, May 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question