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Extended Stay America - Columbia - Ft. Jackson

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5430 Forest Dr, Columbia, SC 29206-5401
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Extended Stay America - Columbia - Ft. Jackson
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72 Reviews from our TripAdvisor Community

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Showing 72: English reviews
Rock Hill, South Carolina
1 review
3 of 5 stars Reviewed 6 days ago NEW via mobile

Room supposed to have Queen beds but look like full size. Receptionist wasn't present much when assistance was needed. She said she was the only one working. Couldn't wash clothes because she wasn't available to provide change. Overall nice place to stay. Wish they give u what I paid for.

Helpful?
Thank ALICE B
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for your stay and for taking the time to leave a feedback. We apologize for the service issues you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. We are also sorry to read that our beds did not meet your expectation and for the inconvenience... More 

Rosario, Argentina
Level Contributor
55 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

For such a large hotel on a common transit route, I was extremely disgusted by the amount of dead and alive bugs on the floors and under the sheets of the bed. As a very frequent business traveler, Extended stay America is now on my black list. Pay a little more and go elsewhere

Helpful?
Thank Wbutler77
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you so much for your candid review. We sincerely apologize for the situation you described in your guest suite. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly... More 

Sylvania, Ohio
1 review
4 of 5 stars Reviewed 4 weeks ago

Large room that suited our need which was to be close to Ft Jackson. Did see 1 large bug in our room the last day we were there.The room was clean and the staff was very helpful. It was 5 minutes from our destination and that is what we wanted.

Helpful?
Thank mbtemplin
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for reviewing your three-day​ stay at Extended Stay America - Columbia - Ft. Jackson. We are glad to hear that your room and our location perfectly suited your needs. We appreciate your nice comments about our room cleanliness and helpful staff. However, we apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest... More 

New Haven
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 1, 2016

If your staying around Fort Jackson this Extended Stay is a great hotel. It has many food chains in the area, very close to the Fort Jackson base and many stores in the area, Customer service is excellent, rooms are clean and spacious, very happy with my experience.

Helpful?
Thank Ruth T
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for choosing Extended Stay America - Columbia - Ft. Jackson for your recent stay and for recommending us. We are pleased you enjoyed our excellent location, and we are fortunate to have so many choices for shopping and dining nearby. We are also happy that you loved your accommodation and our service excellence. We look forward to welcoming... More 

Flushing, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 23, 2016

The room is excellent for a motel, very convenient. The staff is friendly and helpful. The location is quite, there are many restaurants near by. Breakfast is minimal but good. In my room the was a kitchen which was very helpful.

Helpful?
Thank Mandragor
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for the wonderful feedback! We appreciate you sharing your satisfaction with our staff, location, the breakfast we served and especially with your room with a fully equipped kitchen. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home... More 

columbia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed May 19, 2016

Arrived at a decent hour so the check-in was no problem, but had to check out early, and like another reviewer wrote, the woman didn't know how to run the computer. When we got in our room, there were groups of people hanging out all around the building, some had six packs and people were coming and going from a... More 

Helpful?
2 Thank ridgerunner318
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

In our continuous effort to provide the best experience possible, the most important feedback comes from our guests. Thank you for sharing your feedback. Our goal is to welcome every guest to a clean, comfortable, well maintained suite, combined with excellent service. We apologize you encountered signs of a previous guest as your suite did not have the cleanliness detail... More 

Philadelphia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed May 18, 2016

Arrived with my family after driving 12 hours to end up in a nightmare situation. Wasn't able to check in properly because the cleaning lady runs the front office at night and didn't know how to use the computer. Once we got in the room we found dust and dirt everywhere, burns in the refrigerator, no dishes (were told they... More 

Helpful?
2 Thank Tameca M
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

A review with feedback like this is difficult to read. We failed in several ways and we sincerely apologize. Our team takes pride in providing clean and fresh accommodations so our guests can have an enjoyable and memorable stay. We have required steps for our housekeeping team to follow for the cleaning process as well as when rooms are inspected.... More 

Oberlin, Ohio
Level Contributor
232 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
3 of 5 stars Reviewed May 17, 2016

Our GPs could not find it, but the manager directed us by phone (their road sign was unlit). The second room was Ok--the first one smelled of smoke and the manager gave us another without pause. Breakfast was minimal, shower Ok, beds were worn but slept Ok. The room was clean enough.....

Helpful?
Thank Charles A
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for being our guest and for sharing your review. Every team member here at Extended Stay America - Columbia - Ft. Jackson works hard to deliver a great guest experience, so we really appreciate you noticing their efforts. We are happy you enjoyed your overall stay. We appreciate your observations and hope you will visit again the next... More 

Sacramento, California
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 17, 2016

The hotel is close to Fort Jackson which made it easy to get to the base for family day and graduation. The mattress was hard and probably needs to be replaced. They only clean on Saturdays but don't mention that at check in.

Helpful?
Thank scrapin24
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for being our guest. We are glad our location close to Fort Jackson was convenient for your visit. However, we are sorry to hear your mattress did not meet your expectations and apologize for the inconvenience it may have caused. While our housekeeping service is designed for long-term guests, offering minimal intrusion to their home-like stay, we are... More 

Columbus
Level Contributor
25 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed May 5, 2016

We stayed here bc it was close to the base. The room was mediocre at best. Beds were horribly outdated... It was a three story hotel. Elevator smelled like a toilet. Only thing I can say positive is the shower had good water pressure. We had to ask for wash clothes. Pillows appeared to never been replaced with new ones.... More 

Helpful?
1 Thank MammawJ
Manager_11525, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I sincerely apologize that we were unable to meet your expectations. To prevent this from happening again, I will make sure we are thoroughly inspecting our bedding as well as implementing deep cleaning procedures. I really appreciate you bringing this to our attention. We... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Columbia - Ft. Jackson

Address: 5430 Forest Dr, Columbia, SC 29206-5401
Location: United States > South Carolina > Columbia
Price Range: $60 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Columbia - Ft. Jackson 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Columbia - Ft. Jackson Hotel Columbia
Extended Stay Columbia
Columbia Extended Stay
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