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Extended Stay America - Columbia - Ft. Jackson

109 reviews
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Traveler (18)
Room & Suite (6)
Dining (1)
Overview
  • Excellent18%
  • Very good20%
  • Average16%
  • Poor12%
  • Terrible34%
Travelers talk about
Wifi
Free Parking
Air Conditioning
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair access
2.5 Star Hotel
All hotel details
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Rooms
Jan 28Jan 29
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (109)Write a Review
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All reviewssam's clubwalking distance to walmartattending graduationextended stay hotelsroom was cleannice place to stayfront desk stafffreewaymaintenance
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1 - 5 of 108 reviews
Reviewed December 6, 2017

The only thing good about this place was the front desk clerk. There were hairs in the bed, not just one lots of hairs, mold in the shower and it reeked of smoke . Which was odd because we signed a no smoking agreement. Yuck!More

Review collected in partnership with Extended Stay
Thank T1397KAmichaelj
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded December 7, 2017

Michael, thank you for sharing your feedback. We sincerely apologize for the odor and cleanliness issues you encountered your room. We are very concerned about your experience and have immediately brought this to the attention of our housekeeping department. Please be assured that remedial steps...More

Reviewed November 27, 2017 via mobile

I had a good stay and the front desk clerk was excellent and great customer service. Only one thing you have limited channels on the TV. It's cool to have cable, but if you have HGTV, Cooking Channel, Bravo, and DCH...More

Thank Danyell B
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded November 27, 2017

Danyell, thank you for staying at Extended Stay America and for the feedback. It is a pleasure knowing you had an enjoyable stay and that our front desk staff made you feel so welcome. We are very proud of our team and their dedication to...More

Reviewed November 17, 2017

I would not recommend this motel. When we got to the room, the door was ajar and we were able to walk right in without a key. We alerted the lobby and they just checked on everything and said it was fine. No apology. There...More

Review collected in partnership with Extended Stay
Thank amydE7672AQ
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded November 18, 2017

Thank you for your feedback. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found...More

Reviewed November 5, 2017

Did not feel safe where Hotel was located. We were there after office hours & had to call to have them unlock the door for service. Room was very dirty & we got a full refund. Refused to even stay the night.More

Review collected in partnership with Extended Stay
Thank pfenste4
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded November 6, 2017

It is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what you...More

Reviewed November 2, 2017

Room was very clean and in excellent condition, bathroom was clean and water pressure was strong, the hotel is in a great location just 2 minutes away from stores, restaurants, movie theater and freeway, friendly and helpful staff, great value overall!More

Review collected in partnership with Extended Stay
Thank rubenh333
Response from 00esa, Manager at Extended Stay America - Columbia - Ft. JacksonResponded November 4, 2017

Ruben, thank you for staying at Extended Stay America. We are delighted to read you liked our affordable rates and courteous service as well as convenient location. It was a pleasure to have you as our guest, and we hope to see you again soon....More

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About
Amenities
Top amenities
Free Parking
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Details
Price range
$63 - $90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
$63 - $90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveler (18)
Room & Suite (6)
Dining (1)
Hotel & Grounds (19)
Bathroom (1)
Questions & Answers
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cblack1965
April 1, 2016|
Answer
Response from Goldnsilver123 | Reviewed this property |
I never said there were bed bugs or the rooms were dirty. This hotel is updated considering what it used to be. I was content to stay here.
0
Votes
armymama41
February 10, 2015|
AnswerShow all 2 answers
Response from Cam6807 | Reviewed this property |
No , there is not a shuttle from the hotel to the base. Renting a car is your best bet. There are a lot of other things to see and do around the area as well . Caron
0
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Room Tips
"There are no good rooms"
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"Corner rooms are usually a little spacier."
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"Any room at this hotel would be a good choice."
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"I was in Room 106 next to stairs and about 50 yards from a busy highway. Try the other side."
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