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Extended Stay America - Columbia - Ft. Jackson

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Extended Stay America - Columbia - Ft. Jackson
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80 Reviews from our TripAdvisor Community

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Showing 80: English reviews
Reviewed 3 weeks ago via mobile

A few floors not anything too bad but it was a wonderful stay wonderful great area wonderful staff the hotel from the outside looks very nice and very very close to Fort Jackson so that your family member or friend can come back with you on graduation day and it's easy for them to get back quickly it was very...

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Helpful?
Thank hali27
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for being our guest and taking the time to review your experience at Extended Stay America - Columbia - Ft. Jackson. We are pleased to read that you loved our courteous associates, convenient location which was perfect for your needs and the breakfast we serve. Although we are glad you liked your well-equipped room, we are sorry for...

A TripAdvisor Member
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11 reviews
3 hotel reviews
1 helpful vote
Reviewed October 23, 2016 via mobile

We stayed just for the night and it was fine for what we needed. The staff was really friendly and our check in went smoothly as we just had booked about an hour before through Priceline. Location is great and if ya wanna go on a walk there is a pond with a trail. Everything looked mostly clean. We would...

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Thank A TripAdvisor Member
00esa, Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Columbia - Ft. Jackson. It is so nice to know you found our property clean and that you were pleased with the exceptional service from our staff. We are also happy that you were pleased with our convenient location. Thank...

Reviewed October 7, 2016 via mobile

When I first arrived I was not granted my military discount. I was told they could not grant it. I literally walked outside to get my bags and my father in law walked into the office and had his military discount granted. Then once we got to our separate rooms one did not have ac and took 3 hours for...

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1Thank sspinler
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, and we're sorry we let you down. Please accept our apologies for the inconvenience caused by the maintenance issues in your guest room and the room of your father-in-law. We regret it took so long to correct these problems, and we...

Reviewed September 20, 2016 via mobile

Can't believe that this place has a three star rating. The sheets were dirty the carpet was disgusting and the stove that had a sign by it and said it was clean was absolutely the grossest that I've seen. I would never stay there again. The people at the front desk were however very pleasant and helpful!!!

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Helpful?
Thank Dorothy H
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for staying with us and for your feedback. I am sorry your stay was not what you expected. A clean suite is very important and I am so very sorry we missed a few things. I have shared your comments with our housekeeping staff to make sure they are following all checks and balances when making a suite...

Reviewed September 2, 2016 via mobile

It was an ok place. We stayed just one night with our dog. Room looked clean. Kitchen appliances a little old but working. On the downside too much noise coming from the cars on the interstate. Would consider again!

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Helpful?
Thank Ishamari C
00esa, Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for choosing to stay at Extended Stay America - Columbia - Ft. Jackson. We are delighted to read you had a good overall stay, and that you were pleased with your comfortable accommodation. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager

Reviewed August 17, 2016

This is my first longer-term stay at an Extended Stay America, and I must say I was very pleased with my over-all experience. The front desk staff, especially Erika and General Manager Jason went above and beyond the call of duty. The room was clean (although there was an off-odor upon entering each time, but it wasn't the type to...

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Helpful?
Thank Kerry B
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

We appreciate your nice feedback about your long-term visit to our hotel. It's so nice to read that your suite with 'apartment-like amenities' along with a kitchenette was convenient for your stay. We are also delighted to know that you enjoyed our exceptional service as well as the facilities we have to offer. Thanks for being our guest, and we...

Reviewed August 11, 2016 via mobile

Checked in after long day riding and working turned back the sheets to find pubic hair on sheets. After check out went to another hotel and now discovering fleas all in my suit case. Wouldn't recommend.

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Thank mike F
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I apologize for the cleanliness issue you experienced during your recent stay and for the encounter you described. We have regular deep cleaning in our suites as well as pest control prevention. We hope you will consider this an isolated incident and will give us an opportunity to host you again and show you a better experience. Thank you for...

Tampa, Florida
Reviewed August 5, 2016

The room was not as shown in the websites photos. Clearly this was not an updated room. The bed was hard, sheets so old they were like sand paper. No shampoo only a bar of soap, cobwebs in shower/tub and under bed. The kitchen looked awful and the fridge had obviously been painted in some areas and not well. Carpet...

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Thank ericandelin
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that this was an isolated issue. Thank you for bringing these details to my attention....

Rock Hill, South Carolina
Reviewed July 24, 2016 via mobile

Room supposed to have Queen beds but look like full size. Receptionist wasn't present much when assistance was needed. She said she was the only one working. Couldn't wash clothes because she wasn't available to provide change. Overall nice place to stay. Wish they give u what I paid for.

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Thank ALICE B
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for your stay and for taking the time to leave a feedback. We apologize for the service issues you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. We are also sorry to read that our beds did not meet your expectation and for the inconvenience...

Rosario, Argentina
Reviewed July 18, 2016 via mobile

For such a large hotel on a common transit route, I was extremely disgusted by the amount of dead and alive bugs on the floors and under the sheets of the bed. As a very frequent business traveler, Extended stay America is now on my black list. Pay a little more and go elsewhere

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Thank Wbutler77
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you so much for your candid review. We sincerely apologize for the situation you described in your guest suite. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly...

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Amenities

Highlights
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - Ft. Jackson

Address: 5430 Forest Dr, Columbia, SC 29206-5401
Location: United States > South Carolina > Columbia
Price Range: $61 - $78 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Ft. Jackson 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Columbia - Ft. Jackson Hotel Columbia
Extended Stay Columbia
Columbia Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Columbia - Ft. Jackson staff and other travelers.
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Questions? Get answers from Extended Stay America - Columbia - Ft. Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Any room at this hotel would be a good choice.”
 of 5 bubbles kerryb672, Aug 17, 2016 | Read review
“I was in Room 106 next to stairs and about 50 yards from a busy highway. Try the other side.”
 of 5 bubbles ericandelin, Aug 5, 2016 | Read review
“Do Not Stay here, despite the military's referral. Stay at any of the other hotels.”
 of 5 bubbles ridgerunner318, May 19, 2016 | Read review
“please stay away from this place”
 of 5 bubbles tamecam2015, May 18, 2016 | Read review
“Wifi is crappy. They use a cheap, slow, and questionable ISP: Innflux; use them with great caution. Not trustworthy.”
 of 5 bubbles Goldnsilver123, Dec 30, 2015 | Read review
5 of 5
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