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Extended Stay America - Columbia - Ft. Jackson

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Extended Stay America - Columbia - Ft. Jackson
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77 Reviews from our TripAdvisor Community

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Showing 77: English reviews
1 review
1 of 5 stars Reviewed 1 week ago via mobile

Can't believe that this place has a three star rating. The sheets were dirty the carpet was disgusting and the stove that had a sign by it and said it was clean was absolutely the grossest that I've seen. I would never stay there again. The people at the front desk were however very pleasant and helpful!!!

Helpful?
Thank Dorothy H
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for staying with us and for your feedback. I am sorry your stay was not what you expected. A clean suite is very important and I am so very sorry we missed a few things. I have shared your comments with our housekeeping staff to make sure they are following all checks and balances when making a suite... More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 4 weeks ago via mobile

It was an ok place. We stayed just one night with our dog. Room looked clean. Kitchen appliances a little old but working. On the downside too much noise coming from the cars on the interstate. Would consider again!

Helpful?
Thank Ishamari C
00esa, Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for choosing to stay at Extended Stay America - Columbia - Ft. Jackson. We are delighted to read you had a good overall stay, and that you were pleased with your comfortable accommodation. We appreciate you being our guest and look forward to welcoming you back! Sincerely, General Manager More 

Level Contributor
21 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 17, 2016

This is my first longer-term stay at an Extended Stay America, and I must say I was very pleased with my over-all experience. The front desk staff, especially Erika and General Manager Jason went above and beyond the call of duty. The room was clean (although there was an off-odor upon entering each time, but it wasn't the type to... More 

Helpful?
Thank Kerry B
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

We appreciate your nice feedback about your long-term visit to our hotel. It's so nice to read that your suite with 'apartment-like amenities' along with a kitchenette was convenient for your stay. We are also delighted to know that you enjoyed our exceptional service as well as the facilities we have to offer. Thanks for being our guest, and we... More 

1 review
1 of 5 stars Reviewed August 11, 2016 via mobile

Checked in after long day riding and working turned back the sheets to find pubic hair on sheets. After check out went to another hotel and now discovering fleas all in my suit case. Wouldn't recommend.

Helpful?
Thank mike F
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I apologize for the cleanliness issue you experienced during your recent stay and for the encounter you described. We have regular deep cleaning in our suites as well as pest control prevention. We hope you will consider this an isolated incident and will give us an opportunity to host you again and show you a better experience. Thank you for... More 

Tampa, Florida
1 review
1 of 5 stars Reviewed August 5, 2016

The room was not as shown in the websites photos. Clearly this was not an updated room. The bed was hard, sheets so old they were like sand paper. No shampoo only a bar of soap, cobwebs in shower/tub and under bed. The kitchen looked awful and the fridge had obviously been painted in some areas and not well. Carpet... More 

Helpful?
Thank ericandelin
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to review your stay. I am very concerned about your experience and am very sorry that we did not meet your expectations. A clean, fresh suite is our top priority and I will work with my staff to ensure that this was an isolated issue. Thank you for bringing these details to my attention.... More 

Rock Hill, South Carolina
1 review
3 of 5 stars Reviewed July 24, 2016 via mobile

Room supposed to have Queen beds but look like full size. Receptionist wasn't present much when assistance was needed. She said she was the only one working. Couldn't wash clothes because she wasn't available to provide change. Overall nice place to stay. Wish they give u what I paid for.

Helpful?
Thank ALICE B
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for your stay and for taking the time to leave a feedback. We apologize for the service issues you experienced during your stay, and we have shared your comments with our team to ensure a better experience for future guests. We are also sorry to read that our beds did not meet your expectation and for the inconvenience... More 

Rosario, Argentina
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
1 of 5 stars Reviewed July 18, 2016 via mobile

For such a large hotel on a common transit route, I was extremely disgusted by the amount of dead and alive bugs on the floors and under the sheets of the bed. As a very frequent business traveler, Extended stay America is now on my black list. Pay a little more and go elsewhere

Helpful?
Thank Wbutler77
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you so much for your candid review. We sincerely apologize for the situation you described in your guest suite. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly... More 

Sylvania, Ohio
1 review
4 of 5 stars Reviewed June 27, 2016

Large room that suited our need which was to be close to Ft Jackson. Did see 1 large bug in our room the last day we were there.The room was clean and the staff was very helpful. It was 5 minutes from our destination and that is what we wanted.

Helpful?
Thank mbtemplin
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for reviewing your three-day​ stay at Extended Stay America - Columbia - Ft. Jackson. We are glad to hear that your room and our location perfectly suited your needs. We appreciate your nice comments about our room cleanliness and helpful staff. However, we apologize for the unpleasant encounter in your suite. With our lush landscaping, occasionally a guest... More 

New Haven
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 1, 2016

If your staying around Fort Jackson this Extended Stay is a great hotel. It has many food chains in the area, very close to the Fort Jackson base and many stores in the area, Customer service is excellent, rooms are clean and spacious, very happy with my experience.

Helpful?
Thank Ruth T
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for choosing Extended Stay America - Columbia - Ft. Jackson for your recent stay and for recommending us. We are pleased you enjoyed our excellent location, and we are fortunate to have so many choices for shopping and dining nearby. We are also happy that you loved your accommodation and our service excellence. We look forward to welcoming... More 

Flushing, New York
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 23, 2016

The room is excellent for a motel, very convenient. The staff is friendly and helpful. The location is quite, there are many restaurants near by. Breakfast is minimal but good. In my room the was a kitchen which was very helpful.

Helpful?
Thank Mandragor
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for the wonderful feedback! We appreciate you sharing your satisfaction with our staff, location, the breakfast we served and especially with your room with a fully equipped kitchen. As an extended stay hotel, we do offer more 'apartment-like amenities' since many of our guests stay with us for weeks at a time and appreciate the comforts of home... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Services
  • Self-Serve Laundry
  • Free Parking

Additional Information about Extended Stay America - Columbia - Ft. Jackson

Address: 5430 Forest Dr, Columbia, SC 29206-5401
Location: United States > South Carolina > Columbia
Price Range: $64 - $84 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Ft. Jackson 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Columbia - Ft. Jackson Hotel Columbia
Extended Stay Columbia
Columbia Extended Stay
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