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Extended Stay America - Columbia - Ft. Jackson

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86 Reviews from our TripAdvisor Community

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Showing 86: English reviews
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New York City, New York
Reviewed 6 days ago NEW

This hotel was absolutely disgusting. Couldn't wait to get out. Our daughter had reserved three rooms for three nights and we cancelled after the first night. The rooms, hallways etc. were dirty. The shower curtain had black mold on it. The windows were filthy. This place should be condemned.

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Helpful?
Thank anonymousS4789VD
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

I was very disappointed to see that your feedback referenced the description as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and have immediately brought this to the attention of our housekeeping for...

Reviewed 3 weeks ago via mobile

When attending graduation ceremonies on the base this is the most convenient location for your money. As it is an extended stay don't expect full hotel front desk service but they try to help you as much as they can. There is a Walmart in walking distance as well as restaurant and some shopping. In short it is a place...

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Helpful?
Thank Joya J
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Joya, it was our pleasure having you as our guest at Extended Stay America - Columbia - Ft. Jackson. We are thrilled to know you loved our prime location and had an overall comfortable stay. We hope to welcome you and your family back whenever your travels bring you this way. Sincerely, General Manager

Charlotte, North Carolina
Reviewed 4 weeks ago via mobile

I wasn't entirely comfortable. The set up is weird. The bathroom is weird. The door opens into the bathroom and is in the way. The bathroom is very small. I actually got sick from one of the rooms. Whoever before me was sick in that particular room. This type of hotel is to save money. There was a weird smell...

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Helpful?
Thank Tiffanybaker925
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

We are sorry we failed to meet your expectations with your room. What you encountered does not meet our standards either. We take the cleanliness of our rooms very seriously, and steps are already underway to ensure this does not happen again. We also appreciate your observations for the layout of our rooms and have taken a note of it....

Caguas, Puerto Rico
Reviewed February 13, 2017

Located near everything I needed, the amenities were good and I can't begin to say how friendly and helpful the staff was. No need for use of a car constantly, since the mall is within walking distance. And it's less than 3 minutes from Fort Jackson Gate Entrance.

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Helpful?
Thank brosario217
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

It was a pleasure having you as our guest at Extended Stay America - Columbia - Ft. Jackson. We're so glad we lived up to your expectations with our courteous service and that our convenient location contributed to making your stay a great one. Thank you for being our guest, we look forward to seeing you again in the future!...

Reviewed January 21, 2017 via mobile

Nice friendly staff. However some of the renovations need to be redone in some rooms.. Others were good. Some of the work done wasn't eye appealing but overall they stay was great. I like the location close to work and stores

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Helpful?
Thank Adam O
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for posting a review so future travelers can read about your pleasant experience here at Extended Stay America - Columbia - Ft. Jackson. We are so happy to read that you liked our friendly associates, convenient location and your room as well. We also appreciate your observations and have taken a note of it. We hope you will...

Reviewed January 10, 2017 via mobile

Checked in to my first room and floor and carpet were nasty. Was moved to a second room room was nasty even the refrigerator was dirty.moved to my third room and room was still nasty. Had no choice here for my daughter's graduation from basic training. I will NEVER RECOMMEND THIS HOTEL!!!!!!!

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2Thank Brian B
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for being our guest and providing your feedback. Please accept our apologies for the "unkempt" condition of the suite you were assigned. Your comments will be shared with our team so we can address these issues immediately. We take great pride in the service, cleanliness and maintenance of our hotel, and we hope this isolated incident will not...

Reviewed November 12, 2016 via mobile

A few floors not anything too bad but it was a wonderful stay wonderful great area wonderful staff the hotel from the outside looks very nice and very very close to Fort Jackson so that your family member or friend can come back with you on graduation day and it's easy for them to get back quickly it was very...

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1Thank hali27
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for being our guest and taking the time to review your experience at Extended Stay America - Columbia - Ft. Jackson. We are pleased to read that you loved our courteous associates, convenient location which was perfect for your needs and the breakfast we serve. Although we are glad you liked your well-equipped room, we are sorry for...

A TripAdvisor Member
Level Contributor
11 reviews
3 hotel reviews
3 helpful votes
Reviewed October 23, 2016 via mobile

We stayed just for the night and it was fine for what we needed. The staff was really friendly and our check in went smoothly as we just had booked about an hour before through Priceline. Location is great and if ya wanna go on a walk there is a pond with a trail. Everything looked mostly clean. We would...

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Helpful?
1Thank A TripAdvisor Member
00esa, Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Columbia - Ft. Jackson. It is so nice to know you found our property clean and that you were pleased with the exceptional service from our staff. We are also happy that you were pleased with our convenient location. Thank...

Reviewed October 7, 2016 via mobile

When I first arrived I was not granted my military discount. I was told they could not grant it. I literally walked outside to get my bags and my father in law walked into the office and had his military discount granted. Then once we got to our separate rooms one did not have ac and took 3 hours for...

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3Thank sspinler
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for taking the time to share comments about your stay. We strive to consistently deliver exceptional service, and we're sorry we let you down. Please accept our apologies for the inconvenience caused by the maintenance issues in your guest room and the room of your father-in-law. We regret it took so long to correct these problems, and we...

Reviewed September 20, 2016 via mobile

Can't believe that this place has a three star rating. The sheets were dirty the carpet was disgusting and the stove that had a sign by it and said it was clean was absolutely the grossest that I've seen. I would never stay there again. The people at the front desk were however very pleasant and helpful!!!

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Helpful?
1Thank Dorothy H
00esa, General Manager at Extended Stay America - Columbia - Ft. Jackson, responded to this review

Thank you for staying with us and for your feedback. I am sorry your stay was not what you expected. A clean suite is very important and I am so very sorry we missed a few things. I have shared your comments with our housekeeping staff to make sure they are following all checks and balances when making a suite...

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Amenities

Highlights
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - Ft. Jackson

Address: 5430 Forest Dr, Columbia, SC 29206-5401
Location: United States > South Carolina > Columbia
Price Range: $61 - $90 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - Ft. Jackson 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Columbia - Ft. Jackson Hotel Columbia
Extended Stay Columbia
Columbia Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Extended Stay America - Columbia - Ft. Jackson staff and other travelers.
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Questions? Get answers from Extended Stay America - Columbia - Ft. Jackson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“There are no good rooms”
anonymousS4789VD, 6 days ago | Read review
“Corner rooms are usually a little spacier.”
brosario217, Feb 13, 2017 | Read review
“Any room at this hotel would be a good choice.”
kerryb672, Aug 17, 2016 | Read review
“I was in Room 106 next to stairs and about 50 yards from a busy highway. Try the other side.”
ericandelin, Aug 5, 2016 | Read review
“Do Not Stay here, despite the military's referral. Stay at any of the other hotels.”
ridgerunner318, May 19, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question