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Extended Stay America - Columbia - West

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Extended Stay America - Columbia - West
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52 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Columbia - West
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Showing 52: English reviews
Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed January 16, 2014

This is a very clean and comfortable hotel. The staff is excellent in keeping the grounds and rooms and common areas very clean and safe. The area is very safe for women travelers who might be on job contracts and stay alone. The staff is all helpful and friendly and I have felt at home since I have been staying... More 

Helpful?
1 Thank 596Sheila
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with your stay! Once again thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

Schroon Lake, New York
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 23, 2013

While I knew I shouldn't expect too much from a $50 a night hotel, this property was one of the worst hotels I have ever stayed at. The room was dirty, appliances were stained and rusted and there were remnants of old, dried up soap bars on a ledge in the shower. The paper thin walls were made worse by... More 

Helpful?
Thank John and Cheryl F
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for providing us with details about your stay. The situation you described regarding the bathroom condition is truly regrettable. We are very sorry for your experience. To ensure that a situation like yours doesn't happen again, my team is going to revisit our training on bathroom cleanliness. Thank you for sharing your experience with us. If you would... More 

Dillon, South Carolina
1 review
5 of 5 stars Reviewed October 22, 2013

My stay with the EXTENDED STAY AMERICA - COLUMBIA - WEST has always been a very plesant stay for me. David and Kim are 2 of the neciest people you could have waiting on you. They have always made me feel very welcomed in their Hotel. I go to Columbia at least once a month ,there is know other place... More 

Helpful?
Thank Dottie G
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Dottie - Thank you for your wonderful review of our property. I am glad to read that you were pleased with our staff and location. it is great to know that you felt welcome and at home during your stay at our hotel. Thank you again for posting your review. I do hope that you will return to our hotel,... More 

Kailua, Hawaii
1 review
4 of 5 stars Reviewed September 25, 2013

Motel was quiet and suited my needs perfectly. Good value for the money. Staff was very nice and friendly. It was what I expected for the price. The manager was as helpful as he could be. I will stay there again if in Columbia.

Helpful?
Thank Hal B
Manager_11525, Owner at Extended Stay America - Columbia - West, responded to this review

Hal - It is so rewarding to read that your stay with us suited your needs perfectly. I truly appreciate your comments regarding our staff and management. It would be our pleasure for you to repeat your experience with us in the future. More 

1 review
4 of 5 stars Reviewed September 13, 2013

There was a few problems like bad cable and a little noise. But it is a hotel and bound to have a few problems. The staff was friendly and did everything to make me feel at home! I would come and stay again and most of extended stays are reasonable in price. It is way nicer than most of the... More 

Helpful?
Thank Micmac2800
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I want to thank you for your comments about your stay. We do apologize for the cable and noise issues, but are so glad you felt at home at our hotel. We will be re-checking all of our cable connections to ensure that this is issue is not repeated in the future. Please feel free to contact... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 9, 2013

When I checked in they said that they didn't have my reservation and that the double rooms were all booked so we were put in separate rooms...Ok BUT...when I got to my room it was infested with fleas and when I changed rooms not only did the next room have fleas as well but had mouse or rat dropping in... More 

Helpful?
1 Thank Buzz745
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for providing us with details about your stay. I am very sorry for the level of cleanliness in your rooms. In response to this feedback, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies. As well, we have completed a thorough deep clean of your rooms since your departure to ensure guests... More 

Mankato, Minnesota, United States
1 review
2 of 5 stars Reviewed April 23, 2013

This place was unclean. I will never stay there again. I believe that the staff wears too many hats and need more assistance so that they can better serve their customers. The laundry room needs to be updated and cleaned. I can not understand how they want people to wash their clothes in those dirty machines. Also the room I... More 

Helpful?
Thank CJA22008
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am so disappointed that you were not happy with your stay. Please accept my apologies. Your comments were reviewed by the staff, and we will use it as a training opportunity to make sure your experience is not repeated. We continually work to... More 

IRONTON
Level Contributor
29 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed March 26, 2013 via mobile

Great value, the staff is friendly and accommodating. The rooms are clean, and most open onto the balcony, instead of a hallway, which is nice. You can open the window and be exposed to a little sunshine when the weather is nice. The rooms are a little small, definitely not meant for a bigger group but probably OK for a... More 

Helpful?
2 Thank REBECCA H
Garden Grove, California
1 review
5 of 5 stars Reviewed February 15, 2013

The cleanliness of the room was immaculate, which is by far the most important thing to me. This allowed for a pleasnt stay and a great night sleep on the exceptionally comfortable beds. The employee at the front desk was courteous, professional, and really well mannered which streamlined the check in process. The amenities were perfect and unbelievable for the... More 

Helpful?
Thank Michael O
Atlanta, Georgia
2 reviews
4 of 5 stars Reviewed January 28, 2013

Upon arriving I was impressed with the cleanliness of the outside areas. Greeted promptly by a male, Name on tag (Dexy), very friendly, smiling face. He made check-in easy and fast. He was able to give me some idea's for local dining and some directions. I found the room very clean with a comfortable bed, and equipped with enough towels,... More 

Helpful?
Thank Debbie W
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Columbia - West

Address: 450 Gracern Rd, Columbia, SC 29210-7662
Location: United States > South Carolina > Columbia
Price Range: $56 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Columbia - West 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay America Columbia
Extended Stayamerica Columbia West
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