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Extended Stay America - Columbia - West

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Extended Stay America - Columbia - West
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52 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Columbia - West
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Showing 52: English reviews
Ludlow, Massachusetts
Level Contributor
169 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed April 14, 2015

Okay, I was starting to get a little nervous after reading some of the reviews. Not to mention the fact that it was around The Masters in nearby Augusta, Ga. and every airplane I was on was jammed. This hotel was a pleasant surprise. I was in room 312. It was clean, fresh sheets and linen, and just as importantly,... More 

Helpful?
Thank bt1sw2000
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your review, and would like to thank you for writing such an honest review regarding our property and our guest services. We appreciate you letting us know that the room had a few issues. Furthermore, we are sorry for any inconveniences that these issues may have caused, but are delighted to read that we provided... More 

Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 9, 2015

Hello Travels...I'd like to highly recommend Extended Stay America on Gracern Road Columbia SC to you for a good deal, great hospitality and customer service. We had an exceptional experience during my two recent stays. Three Weeks ago when I stayed at this property~ it was a pleasure and so comforting to have them extend their sympathy to my Mom... More 

Helpful?
Thank jimwhitedesigns
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The team and I appreciate your wonderful remarks regarding our staff and hotel. We are extremely pleased to hear that our accommodations were truly a home away from home. It is always rewarding to read that our guests had such a comforting stay with us. Thank you again for sharing your experience with us. We would love to see you... More 

Princeton, West Virginia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed March 15, 2015 via mobile

I've stayed here before and the hotel itself is nice and good price in the $60's range. I'm back in Columbia for second time for business and go to check in and was told I cannot stay at this hotel anymore. The last time I stayed here I had to check out early at 9:30pm due to something came up... More 

Helpful?
2 Thank Melissa E
Princeton, West Virginia
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 18, 2015 via mobile

The only complaint I have is it's hard at first to find the entrance to hotel. Took me awhile driving around to find entrance off a back road behind the Embassy hotel. After I finally found it everything else was fine. Room was nice & clean. Bed was comfortable, not too hard. Heat & air conditioning worked great. Plenty of... More 

Helpful?
Thank Melissa E
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for posting such a great review. We appreciate you letting us know that the entrance is a little difficult to find coming into the property. We are sorry for this issue, but are happy to read that we provided you with a pleasant experience overall. Thank you again for sharing your experience with us. We would love to... More 

Level Contributor
7 reviews
5 hotel reviews
1 of 5 stars Reviewed October 26, 2014 via mobile

Don't come here!! I travel Extended Stays all over the US!! No elevator! No customer service! I'm on 3rd Floor cause I own a dog yet every hotel wants my dog to be their moscot!! Here I explained I blew out a disc in my back and can't do 3 floors! Dave acted like he was doing me a favor... More 

Helpful?
Thank Tacklamb
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your comments about your stay with us. I am so disappointed that your stay has not being exceptional, the condition of your first room is not our standard, and the delay in receiving dishes is not how our operation should work. Please accept my apology that the location of your room did not meet your... More 

Columbia, South Carolina
Level Contributor
4 reviews
5 of 5 stars Reviewed June 16, 2014

I have thoroughly enjoyed my stay. I'm relocating and I have been here since the end of Jan, 2014. The manager and staff will do whatever they can to make your stay enjoyable. I will be staying again whenever the need presents itself.

Helpful?
Thank Darlene G
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Darlene - Thank you for taking the time to write a review of your stay. I'm so pleased to hear that your stay has been enjoyable. We would like to thank you again for posting your review and look forward to welcoming you back in the future! More 

1 review
3 of 5 stars Reviewed May 30, 2014 via mobile

Staff treated me great. They give long term and weekly guest 1st floor rooms. I stayed weekly for 7 months and they responded to any feedback with efforts to improve motel. This is not a new hotel. It is a cheap motel that is being updated. Staff is loyal and care about the quality of your stay and appearance of... More 

Helpful?
Thank Stephen S
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

The staff and I read your review, and would like to thank you for writing such positive things about the staff. I am so please to know that have being treated well. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! More 

Dublin, NC
2 reviews
5 of 5 stars Reviewed May 27, 2014

FIrst of all, I tend to look for the best in people & situations. I stay there ALL the time! I am VERY HAPPY with ESA. WIth that being said, the staff at West Columbia have been marvelous in getting me checked in so I may proceed on to work! They are very professional, polite in their interactions, respectful and... More 

Helpful?
Thank Janice R
Manager_11525, General Manager at Extended Stay America - Columbia - West, responded to this review

Janice - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that our staff provided you with such great service. We all truly enjoyed having you visit our hotel, and are glad that we were able to attend to all of your needs. Thank you again for your... More 

Columbia, South Carolina
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 15, 2014

Floor was filthy the entire stay. There were noises (alarms) across the street, zoo maybe? kept going off at night; there was no and I repeat no room service the entire stay (4 nights) - I even asked once at night and gone the next day and came back still hadn't cleaned. I had reserved the following week but decided... More 

Helpful?
Thank HHLovestotravel
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of cleanliness in your room. Please know, I am working with the housekeeping staff to improve our cleaning procedures to ensure your experience is not repeated. Your feedback regarding our bedding options and lobby are greatly appreciated and... More 

MATHEWS
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed April 12, 2014

I had to make an emergency trip to Columbia and the places I normally stay were not available. In one word this place is a " DUMP". The staff is RUDE , rooms are old , dirty and smell. Breakfast to go is like 3 pre- packaged muffins and a pot of coffee :( The outside is a mess ,... More 

Helpful?
1 Thank HELEN R
Manager_11525, Manager at Extended Stay America - Columbia - West, responded to this review

Helen - Thank you for taking the time to write a review of your stay. I sincerely apologize for your experience including the level of customer service and cleanliness in your room. I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Also, I will meet with our... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Self-Serve Laundry
  • Free Parking
  • Free Breakfast

Additional Information about Extended Stay America - Columbia - West

Address: 450 Gracern Rd, Columbia, SC 29210-7662
Location: United States > South Carolina > Columbia
Price Range: $56 - $76 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Columbia - West 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stay America Columbia
Extended Stayamerica Columbia West
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