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Extended Stay America - Columbia - West

Traveler (14)
Room & Suite (17)
Dining (1)

About

#77 of 101 hotels in Columbia
Location
Cleanliness
Service
Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Laundry Service
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair access
Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Budget
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103Reviews
0Q+A
26Room tips
Traveler rating
  • 20
  • 14
  • 5
  • 17
  • 47
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Popular mentions
The property is clean and quiet. It is an older building, but the staff treats you as if yu are family and take a great deal of pride in there work. I would recommend this hotel to anyone and would stay again.
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Response from 00esa, Manager at Extended Stay America - Columbia - West
Responded 3 weeks ago
Thank you for the 5-star review of Extended Stay America. It is such a delight to know you enjoyed the comfort of your room and that our courteous staff made your stay a home-like one. Comments such as yours make our day! On behalf of everyone here, we appreciate you for recognizing our efforts and invite you to for another visit. Sincerely, Hotel Management
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Hotel's Favorite
I just want to sing the praises of Kozat and Shannon and this hotel!!!! First of all,go a GREAT Priceline deal!! On Saturday,July 21st,I traveled to Columbia for a reunion with a friend I hadn't seen in a LOOOOONNNGG time!! When I arrived,I became aware that my stellar Priceline
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Response from 00esa, Manager at Extended Stay America - Columbia - West
Responded Aug 1, 2018
Thank you for choosing Extended Stay America while you were here for the reunion. We’re thrilled to know you found us to be a great value and that the service you received from Kozat and Shannon went a long way in making your stay so memorable. Reviews like yours mean the world to our associates, and we will share your compliments with them. On behalf of everyone here, we invite you to stay with us again the next time you visit Columbia. Sincerely, Hotel Management
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Where should i begin. Had to wait at least 15ins for someone to show up so i could check in, hotel smelled of marijuana, breakfast was muffins or breakfast cereal bar with coffee, checked out early and was told we would be reimbursed for one night but was then charged by who
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Response from 00esa, Manager at Extended Stay America - Columbia - West
Responded Mar 14, 2019
Dear tosham2017, thank you for sharing your concerns with your review. We apologize your stay was less than perfect and that you left us earlier than anticipated. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. Please contact our Hotel Management's office directly to provide further information so we can address your billing concerns as well. Your satisfaction is number one and we hope to earn back your trust in our hotel. Sincerely, Hotel Management
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Hilarious. God awful it is,comical. Had to switch rooms 4 times. Each room had a new problem. Left in the middle of the,night to stay at embassy suites. 1.,Smoke,smell. 2. No smoke detectors. 3. Poop,stain on bedding. 4. Cigarette burn on,bedding. 5. No shower handle, running
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Response from 00esa, Manager at Extended Stay America - Columbia - West
Responded Mar 13, 2019
Dear alyssaf846000, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
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This place is nothing more than a glorified homeless shelter (literally)... I believe they house displaced and/or poor families. First off, it's very hard to find, even with GPS... to get there you must drive on a broken-up road off the beaten-path (strange, because you can see
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Response from 00esa, Manager at Extended Stay America - Columbia - West
Responded Feb 3, 2019
Thank you for being our guest. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
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PRICE RANGE
$57 - $80 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
extended stay america columbiaextended stayamerica columbia west
LOCATION
United StatesSouth CarolinaColumbia
NUMBER OF ROOMS
120
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