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All reviewsceiling fanfort jacksonfront deskcinnamon rollsjacuzzi tubpancake machinewaffle housearmy graduationother hotelsfirst floorsitting areaindoor poolbusiness centerbooked this hotelstaff was very friendly and helpfulking bedmini fridge
We stopped here for two nights during a trip down the East Coast, expecting a clean facility, comfortable bedding, and friendly service.
This place went one for three - it was clean when we arrived.
Beds were well-used and uneven. Bathroom amenities minimal.
2 Thank Michael2357
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort JacksonResponded February 15, 2017
Thank you so much for your review of our hotel. We are pleased to know you liked the cleanliness of our facility. On the other hand, we would like to apologize you were not well satisfied with the room you received and the...More
We stay at Holiday Inn Express Hotels and found this one measures up to HI standards. The breakfast is typical and coffee in the room starts your day off! Getting out for a left turn can be tricky when the traffic picks up. Staff is...More
Do not let Fort Jackson in the name of the hotel fool you. I accidentally made a reservation for this hotel thinking I was staying on Fort Jackson. The General Manager would not speak with me and denied a reimbursement even after IHG guest relations...More
1 Thank jrmartin0730
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Columbia-Fort JacksonResponded February 5, 2017
Thanks for choosing to stay with us and leaving us feedback. I regret to know that your experience with us was negatively affected by the location of the hotel and how the situation was handled by our in house staff. Though, I am...More
While traveling from Florida to our home in West Virginia we needed a rest from the several hours of driving in the pouring rain. Located this hotel on Trip Advisor and drove to the easily accessible location just off I-77. The lobby was beautifully decorated...More
The rooms were clean, front desk in afternoon and evening very nice. Breakfast has good and clean. Everything was good. Hotel capacity was only 30 rooms booked so it was quiet. So I was told by the breakfast lady. Internet worked well.
The room was not actually overcharged. After changing a form of payment it can take 3-5 business days for the original authorization hold to be released by the bank. The same applies for incidental authorizations. It is... More
The room was not actually overcharged. After changing a form of payment it can take 3-5 business days for the original authorization hold to be released by the bank. The same applies for incidental authorizations. It is unlawful for a hotel to charge anything additional other than the price agreed upon at the time of booking unless the guest does not qualify and has booked a discounted rate. The only other charges that a hotel will impose are purchases made directly at the hotel or if there is any damage in the room. In this particular case none of this applied.
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"Get a suite with a jacuzzi tub. They are like $10 more and they're spacious and brand new"