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Extended Stay America - Columbia - West - Stoneridge Dr.

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Extended Stay America - Columbia - West - Stoneridge Dr.
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43 Reviews from our TripAdvisor Community

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Showing 43: English reviews
Ghent, NY
Reviewed October 27, 2016

Our room did not have any supplies: no coffee, soap, plastic glasses, trash cans, and was marginally clean. The desk staff were very nice and told us they would bring soap etc. but the only thing we ever received was a plastic trash can. The price was very reasonable but I would not stay there again.

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Helpful?
Thank Jean A
Reviewed October 13, 2016 via mobile

I cannot even begin to describe what an awful experience my stay in this hotel has been. Dirty, rundown, wreaks of cigarette smoke, kitchenette had no dishes, no coffee pot, no coffee. No shampoo or blow dryer. First night had to go to Walmart at 10P after driving 5 hours to get items for room. The next 3 nights were...

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Thank lucimom
Charlotte, North Carolina
Reviewed September 29, 2016

This is a room with a FULL kitchen! I cook my own meals every day! The staff is very friendly and will have all the kitchen utensils, pot, frying pan, toaster, etc. brought to you. There are people who are long-term residents, but they do not bother you at all. For me, it's like being "home" on the road. Rooms...

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Thank Julia B
Manager_11525, Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

We appreciate you taking the time to write a review and for sharing your experience. I am thrilled at reading that our fully equipped kitchen was beneficial during your stay. It is also great to see you favored how accommodating our staff was and our other amenities offered at our hotel. Thank you again for sharing your experience with us....

Columbia, South Carolina
Reviewed May 2, 2016

The staff is great and have bent over backwards to meet my needs. Unfortunately, the building itself is a different story. The outside of the building looks great, the lobby looks decent. The carpet in the hallways are always dirty, the smell of cigarette smoke (I'm an ex-smoker) lingers. People don't clean up after their animals very well. I stayed...

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1Thank anear99420
Defiance
Reviewed July 27, 2015

We had blood stains on our bed. Then the next day or so I had bed bug bites on my arm. We stayed here because all hotels in area were full. I had never stayed at one of these before. Won't go,it again!!

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Thank Michelle S
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The cleanliness issues you described are truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have reviewed our room inspection procedures with our staff to ensure your experience is not repeated. Our team is...

Reviewed May 14, 2015

Service is terrible; Room cleaning is non existent; there is little care for guests; property is used mostly by people working at the nuclear power plant or the zoo; property is often not very clean. Location is okay and the bed was comfortable.

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Thank Frank F
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

Thank you for providing us with details about your stay. I sincerely apologize that your stay was unsatisfactory and that your expectations were not met. We provide housekeeping services to guests staying eight or more nights; however, these services are always available upon request for an additional fee. Your comments were reviewed by the staff, and we will take every...

Columbia, South Carolina
Reviewed May 4, 2015

My mom and sister were coming to town for the holidays and needed a place to stay for about a month, so I found this property and thought it would be good. The web site looked good, and being on a street next to a large oncology clinic and down the street from a hospice house, I figured most guests...

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1Thank Dougal71
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

The feedback provided in your review is much appreciated. Please know that guest safety and security is our number one priority and we are sincerely sorry that you did not feel comfortable during your stay. To uphold our company's high standards, we will monitor the side entrance more frequently and replace any faulty hardware moving forward. I will also be...

Reviewed April 23, 2015 via mobile

When booking a hotel we were looking for: non smoking, 2 beds with a pull out, free wifi, free breakfast and free parking. Upon check in we were told that we needed to purchase breakfast vouchers at $5 per person per day and all had to be present at breakfast, no food was to be brought back to the room....

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1Thank Kjbnj
Sylvania, Georgia
Reviewed April 12, 2015

We were coming to the area for family event! This Hotel will NOT be my go to Hotel when we come back in July. We arrived around midnight the desk clerk was wearing a footed pajama jump suit, on the phone yelling and cussing at I hope was not a guest. Went to our room and went straight to bed....

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Thank stephanie B
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

Thank you for providing us with details about your stay. The situation you described regarding our night staff is truly regrettable. We are very sorry for your experience. To make sure this doesn't happen again, I am reviewing our uniform policy with our entire staff as well as making sure each guest is provided with professional and respectful customer service....

Reviewed November 19, 2014 via mobile

Our visit to ESA was amazing to say the least. The staff is absolutely amazing, anything you may need, their willing to get. The customer service is wonderful. We were lucky enough to have stayed a week and a half, and if I ever have the chance to return to this particular ESA, this will be our first choice. I...

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3Thank Monica S
Manager_11525, General Manager at Extended Stay America - Columbia - West - Stoneridge Dr., responded to this review

I appreciate you taking the time to write a review of your experience with us. I am so pleased to read that your room was clean, spacious, and comfortable, and that you received great customer service from out staff. Still, we strive to provide guests with all the comforts of home, so I am disappointed to read that you experienced...

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12 photos of this hotel

Management photos: Courtesy of the property manager

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Columbia - West - Stoneridge Dr.

Address: 180 Stoneridge Dr, Columbia, SC 29210-8239 (Formerly Studio Plus Deluxe Studios - Columbia - West)
Location: United States > South Carolina > Columbia
Price Range: $62 - $75 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Columbia - West - Stoneridge Dr. 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Studio Plus Columbia
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Questions & Answers

Questions? Get answers from Extended Stay America - Columbia - West - Stoneridge Dr. staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Have no idea if you could find a good room.”
 of 5 bubbles 50jeana, Oct 27, 2016 | Read review
“Suites have a separate bedroom with a door. All have kitchens!”
 of 5 bubbles juliab231, Sep 29, 2016 | Read review
“Don't stay here”
 of 5 bubbles 820MichelleS820, Jul 27, 2015 | Read review
“Ask for a room on the second floor”
 of 5 bubbles FrankF546, May 14, 2015 | Read review
“Stay away from this hotel.”
 of 5 bubbles F2951WFstephanieb, Apr 12, 2015 | Read review
5 of 5
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