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Embassy Suites by Hilton Charleston - Historic Charleston

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337 Meeting Street, Charleston, SC 29403
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Rates from $229/nt
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1 room 1 adult
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Embassy Suites by Hilton Charleston - Historic Charleston
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1,217 Reviews from our TripAdvisor Community

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Charlotte, North Carolina
1 review
5 of 5 stars Reviewed yesterday NEW

I very much enjoyed staying at this hotel. Great location with very friendly and helpful staff. Ronaldo was very helpful from valet to bringing us towels. Alysiah is the best in the breakfast area, she was wonderful.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Mrsfatface
Hickory, nc
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

Walking distance to everything! Staff was super helpful regarding restaurant information, very courteous at the cocktail hour and breakfast is the best! The room was clean and nicely appointed. Our only complaint was the refrigerator made some noise in the night and we had to close the bedroom door. will definitely return!

Helpful?
1 Thank Hickory_ncMaryH
Kansas
Level Contributor
253 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I was surprised the Embassy Suites was so low rated on Trip Advisor. The hotel needs a period of maintenance, but the people working here are friendly, the location is perfect, the amenities are great, and the rooms are large. The hotel is showing its age and there are areas needing maintenance. There is construction RIGHT next door but the... More 

Helpful?
1 Thank ben17a
Holden Beach, North Carolina
Level Contributor
149 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Located next to the park, close to attractions, shopping, bars and restaurants the Embassy Hotel was superb. Staff best ever! Breakfast, made to order! Historical! Birds! Great happy hour! Can't find faults as others noted. Would come back here again.

Helpful?
1 Thank Philip M
Chattanooga, Tennessee
Level Contributor
3 reviews
3 hotel reviews
2 of 5 stars Reviewed 5 days ago NEW

Late the first evening and the next morning we noticed how sticky and gross the bathroom floor was. We reported it after breakfast and nothing was done during the day, no one came into the room.. towels, etc. were in their exact position when we left and the floor not taken care of. This hotel is tired and needs remodeling,... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Benjamin027
Harbor Island, South Carolina
Level Contributor
20 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 stars Reviewed 1 week ago

Door to HVAC unit fell open exposing probably the dirtiest and seriously health threatning condition I ever witnessed. Unit had probably never been cleaned since it's installation posing a health risk to anyone having a health condition like asthma or something more serious. The cleanliness of the room was abysmal with stains on the bed skirt, window looking like it... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank kostverloren
Charleston, United States
1 review
5 of 5 stars Reviewed 1 week ago

Hotel was immaculent and staff great. Location to historic Charleston was great. Specifically came to downtown Charleston to tour historic landmarks and the hotel location made it ideal. Would highly recommend the hotel to others.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Taylor R
Lily J, Sales Coordinator/Concierge at Embassy Suites by Hilton Charleston - Historic Charleston, responded to this review

We appreciate your review and are thrilled to hear that you enjoyed your stay with us! We hope that on your next stay-cation, you stay with us again! More 

Charleston, United States
1 review
3 of 5 stars Reviewed 1 week ago

The front desk staff was rude to me each time that I encountered them. Upon arrival, the entrance to the hotel had just been varnished (I arrived about 3:30 pm). It was difficult to see where to check in. The staff just stood around without offering assistance. Not welcoming at all. When I found the check-in, I was greeted with... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Nancy S
Lily J, Concierge/Sales Coordinator at Embassy Suites by Hilton Charleston - Historic Charleston, responded to this review

I appreciate the review of your recent stay at our hotel. I'm sorry that you received a poor level of service; this is not our Embassy norm. I have addressed these issues with our staff. The next time you are in the area we would love to have you come back and experience an improved level of customer service. Thank... More 

Surfside Beach, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

Did not tell us they were re-finishing the wood floors. The toxic fumes were overwhelming in our room. Called the front desk at 1:30 am telling them we could not breathe, they said they could not move us. Went to speak to the manager the next morning and was stupefied at her attitude! I was born and raised on Long... More 

Helpful?
2 Thank Bob G
Lily J, Concierge at Embassy Suites by Hilton Charleston - Historic Charleston, responded to this review

Mr. G. I do apologize for your unpleasant stay at our hotel. We were refinishing our floors to help the lobby to look a little fresher, unfortunately it was not the most pleasant ordeal for anyone at the hotel, employees included. Our building is a historic one so it is nice to have fresh looking floors, although a historic building... More 

Spartanburg, United States
1 review
5 of 5 stars Reviewed 1 week ago

Our stay was great! We showed up late at night and needed a room. We were told that they had a deal with the hospital and to just tell them why we were there. We did that, but the room they had was already taken. The man that helped us, gave us a discount on another room and was just... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Caroline S
Lily J, Concierge at Embassy Suites by Hilton Charleston - Historic Charleston, responded to this review

We are so happy we were able to host your family during this nerve-racking time and extremely pleased to hear that everything went well while you were here. We would love for you to stay with us again and look forward to your next visit! Our bests to your family, Caroline. More 

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