Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Palmetto prides itself on providing a deeply authentic Charleston experience. Situated in the historic district, within touching distance of the city's finest restaurants and bars, the boutique hotel is particular to the place in which it lives, even a bit peculiar in the way of all charming Southern eccentrics.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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The Palmetto Hotel in Charleston is celebrated for its enchanting atmosphere and well-decorated rooms that guests find inviting, particularly the lobby bar. While the hotel's location is a hit among visitors, offering easy access to local attractions, there is a sense that the room rates and valet prices may not fully correspond to the value perceived. The rooms earn compliments for their aesthetic appeal and comfort, but some guests have raised concerns regarding their size and upkeep.
The hotel's staff is widely recognized for their warm and efficient service, contributing to the overall hospitable feel of the establishment. Despite a few isolated comments about cleaning services, the hotel's cleanliness generally garners positive remarks.
Location
Convenient
Atmosphere
Charming
Rooms
Comfortable
Value
Expensive
Cleanliness
Mixed
Service
Attentive
Amenities
Well-appointed
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This was our second stay at The Palmetto, the first in January. Two different staff members recognized us and welcomed us back when we arrived. This degree of personal investment is typical of the warm and gracious staff. The rooms and amenities are elite, but the staff is the secret sauce. Moreover, the hotel reflects the charm of historic Charleston and is, itself, a destination. Our favorite restaurants are an easy walk, as is the waterfront and other attractions. I wouldn't consider staying anywhere else.
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Date of stay: July 2024
Value
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Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Jul 29, 2024
Dear larryt2024 - Thank you for this review and for being such a loyal guest of The Palmetto! Your comments about our team put big smiles on all of our faces - we are so very grateful for that acknowledgement and appreciation. We can't wait to welcome you again - hopefully that will be soon! Carly Skinner General Manager
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From the minute we stepped in the door, the staff was friendly and helpful. I’ll mention Bianca and Charles, but everyone we encountered was great. The location is an excellent spot to walk to many of the local restaurants and historical locations. Wear sensible shoes, as Charleston has a lot of uneven brick and cobblestone. The room itself was very nice. It is clear that the remodel was not just slapping on new paint and calling it such. It honestly looked like they stripped it down to the studs and rebuilt it. New furniture, modern shower, modern wall outlets with USB ports, a room safe, and practically sound-proof windows. I would certainly stay there again.
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:The parking deck nearest the hotel can be a bit pricey. Wear comfortable shoes for walking...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Mar 11, 2023
Dear tebrown42 - Thank you for this fantastic review! I love your appreciation for the renovation work, but I love even more the glowing praise for our team! Bianca and Charles are some of the best around, and we are off to a strong start opening with them taking such great care of our guests. We can't wait to welcome you back to see what we have in store next for our guests :) Warmest, Carly
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The Palmetto has a great location, shopping on King street, carriage rides, farmers market, great restaurants are all within walking distance. The hotel is well maintained and clean. Staff is so friendly and helpful. Complimentary breakfast every morning is such a plus. Fresh towels and a carafe of water every day and bed is freshly made daily. Highly recommend the Palmetto.
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Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Jun 3, 2024
Dear S2071YPpattym - Thank you for the glowing review! We are so happy we were the perfect location for you to stay while exploring Charleston. And our amazing team just makes it that much better! Hope to see you again! Carly Skinner General Manager
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Stayed here for NYE this past month and was absolutely thrilled with my stay. As a frequent traveler to Charleston I have experience with many of the downtown hotels and this will be my new go to. The location on East Bay is unbeatable you are so close to fantastic restaurants such as Magnolias & Pearlz (make sure to stop by Carmella’s for dessert). On top of that you are a very close walk from lower King where the more premium luxuary retailers are located such as Gucci & Demetre Jewelers. The room was impeccable and staff ensured we always had fresh towels and linens as we requested. When in Charleston I prefer to eat out the local cuisine and have libations outside of where I am staying. However the espresso martini at the Lobby Bar has cemented its spot as my first and last stop on an evening out. Overall the location, beauty, and cleanliness of the hotel will keep me coming back for years to come and as far as down town Charleston it can’t be beat.
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Jan 11, 2024
Dear G4654MEap - Thank you for the five stars and for choosing to ring in the New Year with us! We are so excited to be your new home away from home in Charleston, whether for another holiday celebration or just for fun! There will always be an espresso martini waiting :) Warmest, Carly Skinner General Manager
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My husband and I took a weekend trip to Charleston (our first time there) and stayed 2 nights at The Palmetto.
The hotel is new and clean and is located within walking distance to many restaurants and attractions.
We almost had written Charleston off as a destination for us because most of the hotels I was researching (prior to stumbling across Palmetto) were very expensive and reviewer after reviewer complained that properties were run down, unclean, and not updated. And the complaints were valid, judging by the photos I saw--the various rooms looked like they were decorated circa 1992, and bathroom tile and fixtures looked dingy, dirty, or rusted.
Our room at the Palmetto was nicely appointed and beautifully decorated. The king sized bed was comfortable and actually had a king sized flat sheet and duvet (other hotels we've stayed at are fond of buying only queen flats and duvets and use them for their king rooms, which means the cover barely falls down over the sides of the bed). They use down pillows, which go a little too flat for me, but I just called downstairs to ask if they could bring us up a couple extra pillows and within a half hour they were delivered to our room.
The bathroom was huge with a large walk-in shower with a spa shower head system that we just loved!
The hotel staff was warm and friendly and professional. Everyone from the front desk staff, the valet, lobby bartenders, and housekeeping were wonderful!
We're so happy that we discovered The Palmetto Hotel and will definitely be back!
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Date of stay: December 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Dec 18, 2023
Dear w0rklesstravelm0re - First off - we are loving your display name and couldn't agree more! Second - thank you for this wonderful review! While there are many hotels in Charleston to choose from, we are delighted we stood out from the rest and got you to rethink your decision! The staff is so very appreciative of the shout-out, and so happy to hear you'll be back! Warmest, Carly Skinner General Manager
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The Palmetto Hotel recently opened this month (3/23) and is beautifully decorated in sage and natural materials. The Lobby has an elegant yet comfortable feel with board games and a nice bar where breakfast is served daily and operates as a full service bar in the evenings. The hotel staff was just wonderful. Everyone was very friendly and the concierge provided some great recommendations for meals, carriage rides and plantation tours. The king hotel room with balcony is just beautiful with seagrass lined ceiling, beautiful furnishings including a lovely patterned bench, comfortable bed and great bathroom with Kohler digital shower, massage nozzles and a rainforest and hand held showerhead. The hotel is also in a premier location on South Bay St. close to the water and great restaurants and cafes. I will certainly stay at The Palmetto Hotel when I return to Charleston for some more Southern Charm!
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Date of stay: March 2023
Value
Location
Service
Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Mar 25, 2023
Dear travelerlady2009 - We are seriously loving this review over here, thank you so much! It sounds like you were truly able to enjoy everything not only The Palmetto has to offer, but our incredible city as well. The team is so very grateful for the recognition of their efforts, and we cannot wait to welcome you again with tons of that Southern Charm! Carly
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Although we arrived a bit early for check-in, we were not only able to get our room, but we were also welcomed with a complimentary mini sweet and fruity vodka cocktail. The room was cozy and clean with nice lighting - wall lights on both sides of head board. The bed was comfortable - not too soft but not too firm - with quality cotton sheets and four fluffy pillows. The shower was spacious with a rainhead spout and tasteful bench with complimentary shampoo and conditioner (which smelled great). The bathrobes are a nice touch, and while we didn't use any of the beverages provided in the room, you won't have to run out to buy water, soda or booze. We canceled the turn down service, but when returned from our meal at Fleet Landing, there were two complimentary dark chocolates on the desk. The next morning, we enjoyed the fresh pastries, fruit and yogurt parfaits (there were warm breakfast choices as well). The decor is tasteful, and the staff professional and friendly. We will definitely consider staying here again. To save a bit of $, we did not do valet parking, and instead parked at an open air lot nearby.
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Date of stay: December 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Dec 16, 2024
Dear X8416KJleey - Thank you for this fantastic and thorough review! We sincerely appreciate you choosing The Palmetto for your recent visit to Charleston, and for helping to spread the word through Tripadvisor. Hopefully we have the opportunity to welcome you again and thank you in person! Carly Skinner General Manager
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We stayed two nights for our anniversary trip. This was our first time in Charleston. The hotel is in a great location and we were able to walk everywhere. We followed advice I had read in other reviews and used the parking garage behind the hotel to save money from valet parking. It worked out great. The room was beautiful & clean. The complimentary breakfast was really good. Our only complaints are that the room was pretty tiny and the TV was in a weird location, so there wasn’t a good way to be able to watch it. There was really no where to set a suitcase and open it. We ended up on the 5th floor, which are the weird windows you can see across the top of the building and I wonder if a lower floor may have been better. The tiny refrigerator was stocked with drinks they want you to purchase, so if you bring your own, there’s really no place to put them. We did enjoy the hotel & would stay again.
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Date of stay: April 2024Trip type: Traveled as a couple
Room Tip:Use the parking garage behind the hotel to save money instead of valet parking. Bumpa’s next...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Apr 9, 2024
Dear 79_southpaw - Firstly - we are honored you chose to spend your anniversary celebrating with us! And secondly - thank you for leaving this five bubble review! We appreciate the honest feedback about the room, but are so happy you had a wonderful time regardless. See you again for the next special occasion! Warmest, Carly Skinner General Manager
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We stayed in this hotel two nights. After entering the room I noticed sticky stains and marks in the dresser as well as the broken soap dispenser. But in addition and worst, the room was not made once, and of course neither the towels were changed. We left the room at 9 am and returned 6 hours later, to notice that the room was not done, so I went to the front desk where a young lady could not give me any explanation at all of what may have happened and told me that at 6 pm there would be a housekeeping check. This did not happened. So at 6,45 pm I went again to the front desk, where this time a rude woman that introduced herself as the Manager heard my complaint and although I told her specifically I needed the room done at once, she kept me waiting 45 minutes. By the time the housekeeping assistant came I just ask for the towels as we had a dinner reservation and needed to shower. This Manager was really rude, not this time but also have been the day before when after a long walk and upon returning to our room my husband asked for a small sip of the beverage offered when checking in. She denied the request in very bad manners and then my question is: how is it possible that what is considered an up-scale hotel with huge fares, be so mean to deny a guest a SIP of a drink. What harm could it have done to its financials ? Shame on this poor hospitality behavior. Shame on the staff and on the rude Manager. Avoid this place if you are looking for kindness and hospitality.
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Date of stay: October 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Not worthy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded Oct 31, 2023
Dear Solcito63 - I am so sorry to read of your experience - it is definitely not what our guests have come to expect of our service at The Palmetto. Never have I known the team to deny anyone a taste of our welcome cocktail, so I will certainly be looking into that. Similarly with the lapse in Housekeeping service ... it sounds like a busy afternoon may have gotten the better of us, but that is no excuse for poor manners. Please know your feedback is taken very seriously .. we always strive to take only the best care of our guests, and if we fall short then we aim to improve. Warmest, Carly Skinner General Manager
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Not a luxury hotel experience. The hotel is in a great location with lovely decor and pleasant staff and the bar has an excellent espresso martinin; unfortunately, the positives don't go much further. The shower in our bathroom needed a good scub (and after housekeeping left one day there were dirty shoe prints left on the shower floor) and the inexpensive towels were worn and need replacing. The room is nicely appointed and the decor is stylish yet relaxed, but the bed linens are in need of an update -- in the days of luxury hotel bedding these are on par with a Holiday Inn -- it would also be lovely to include a blanket either on the bed or in the armoire. Housekeeping each day was lacking (used glasses and towels left behind) and seemed hurried and "turn down" is very basic... a carafe of water, the next day's weather written down and the decorative pillow removed from the bed and placed on the floor.
With so many options to choose from in CHS, this property needs to step up their game if they plan to continue charging and elevated nighly rate.
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Review collected in partnership with this hotel
Date of stay: December 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Carly Skinner, General Manager at The Palmetto Hotel, Charleston
Responded 3 weeks ago
Dear Taylor W - I am so sorry you left disappointed, that is definitely not what we like to see! I will address your comments with our team and rest assured we will certainly step it up! Carly Skinner General Manager
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"Avoid parking in the pay parking by text across the street to the south on E Bay
The rates are way overpriced, much better to valet or use pay parking behind hotel "
There are more places to choose from in the Charleston area.
PRICE RANGE
$248 - $556 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
The Saint Hotel Charleston
LOCATION
United StatesSouth CarolinaCoastal South CarolinaCharleston
NUMBER OF ROOMS
45
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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