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Hampton Inn & Suites Charleston / West Ashley

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678 Citadel Haven Drive, Charleston, SC 29414
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Hampton Inn & Suites Charleston \/  West Ashley
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576 Reviews from our TripAdvisor Community

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Charleston, United States
5 of 5 stars Reviewed 2 days ago NEW

Had the friendliest staff and cleanest rooms! Great experience overall. I will be staying at the hotel again due to the wonderful service I received. Staff assisted with directions; the hotel is located close to attractions. Best price for the room.

Review collected in partnership with Hampton

Helpful?
Thank Maryjo N
Spring, United States
1 review
5 of 5 stars Reviewed 4 days ago NEW

Everyone at the hotel was very helpful and friendly. Couldn't have been any nicer. Hotel was clean, and breakfast was fine too...Would recommend this hotel as we were very satisfied. The rooms were very clean and it was very quiet while we were there.

Review collected in partnership with Hampton

Helpful?
Thank Jacqueline K
Green Brook, New Jersey
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 1 week ago

Nice enough hotel about 5-6 miles right outside Charleston historic district. Nothing special to tell. The staff was friendly. Breakfast buffet had just the basics but it was clean. Rooms are dated and in need of upgrading. Fast food close by. Target, CVS, Wal-mart close by.

Helpful?
Thank Jelybean79
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for giving a thoughtful review of our hotel. I am glad you felt like our location was convenient. We definitely understand your concern with our property's updating and are excited for the next renovation. Also thank you for commenting on the friendliness of our staff! We hope we have the pleasure of seeing you again. More 

Level Contributor
2 reviews
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here for one night before our cruise. The hotel is a nice location with lots of food options nearby. Transfer to port was easy in vans and parking lot was safe for our vehicle. The staff was very friendly pointing us to local attractions to visit.

Helpful?
Thank Pete M
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for your kind review of our hotel! That snooze and cruise package really is a killer deal! I'm glad you enjoyed your brief evening with us. Hope you had a fabulous time on your cruise! Please come back and stay with us, we'd love to have you as our guests again. More 

King George, Virginia
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

This Hampton Inn is more like a Hilton Garden Inn or Homewood Suites. The amenities and build lay out far exceed all of the Hampton Inn's I've stayed at in other states. For example, there is a complimentary wine/beer happy hour from 5-7 weekdays; this is more akin to a Homewood Suites. It is very clean and the housekeeping service... More 

Helpful?
1 Thank Steven D
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to give our hotel a pleasant review! We appreciate you! I'm so glad you enjoyed our evening reception and our services. We would love to see you again so please come back and stay with us! More 

Yorktown
Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

We arrived early in the evening and checked in at the front desk since the room has already been selected in advance using our HHonors member account. This is the first time that we selected our room using online process so not sure if there is anything else needs to be done at the front desk during check in process.... More 

Review collected in partnership with Hampton

Helpful?
Thank Sang T
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

I am so sorry to hear about the poor customer service that you experienced at our hotel. I want to assure you that we hold much higher standards than this and the way this particular front desk agent was acting upon your arrival is entirely unacceptable. Our management staff has spoken to the young lad who checked you in, so... More 

Pitt Meadows, Canada
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Enjoyed a good breakfast. We were impressed with the attention that the buffet ladies took making sure the buffet was topped up and that the guest was happy. Also appreciated clean laundry facilities. A favourable experience.

Helpful?
Thank 556dianne
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for taking the time to give a kind review of our hotel. Our breakfast ladies sure are an asset to our hotel! Thank you for noticing them and for your compliments. We would love to have you come stay with us again, so hopefully we see you in the future! More 

Wilmington, United States
1 review
5 of 5 stars Reviewed 2 weeks ago

Friendly , clean, helpful, I could just go on and on. Great hotel , wonderful staff and the Japanese Steakhouse next door is really good and easy to get to, without having to get back in the car. The breakfast of the morning is great, hot coffee, hot food, lots of options especially for a hotel breakfast. My picky husband... More 

Review collected in partnership with Hampton

Helpful?
Thank Tammy P
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

We appreciate you taking the time to give a thoughtful review of our hotel! We certainly take pride in our breakfast as well as our staff. We are happy that your husband was pleased with everything too! Ha, please come back and stay with us. We would love to have you! More 

RUTLEDGE, United States
1 review
5 of 5 stars Reviewed 3 weeks ago

This Hotel was extremely nice, I paid a little extra for a suite and found it to be well worth the extra money. I wish I could have stayed two nights It was well worth the little bit of extra money I paid.

Review collected in partnership with Hampton

Helpful?
Thank Alison W
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you so much for giving a kind review of our hotel! I'm glad you liked our suite, and we would love for you to come back and stay in the suite longer! More 

Richmond, Virginia
Level Contributor
101 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I was very impressed with this hotel. There's a happy hour with free wine and beer and light finger foods that was great. I really thought the hotel was new but it's not - they've just kept it up very well. I can't say enough about the friendliness of the staff - they went above and beyond to help our... More 

Review collected in partnership with Hampton

Helpful?
Thank Sarah C
Sabrina H, Guest Relations Manager at Hampton Inn & Suites Charleston / West Ashley, responded to this review

Thank you for giving our hotel a great review! We appreciate your loyalty and hope to have you stay with us again. We certainly take pride in our customer service here, as do all Hilton hotels. We are happy when our guests are happy! More 

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