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A note from Cambria Hotel Charleston Riverview
Updated 10/27/21
About
#53 of 78 in Charleston
Location
3.9
Cleanliness
4.1
Service
4.0
Value
4.4
The new Cambria® Hotel Charleston Riverview is a riverfront property that offers upscale accommodations just minutes from Charleston’s historic downtown area. Featuring a restaurant and bar, an outdoor pool and free WiFi.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bowling offsite
Tennis court offsite
Kids stay free
Parking
Wifi
Pool / beach towels
Outdoor pool
Restaurant
Breakfast available
Children's television networks
Highchairs available
Free shuttle or taxi services
Car hire
Taxi service
Business Center with Internet Access
Banquet room
Meeting rooms
Baggage storage
Convenience store
Non-smoking hotel
Outdoor furniture
24-hour check-in
24-hour front desk
Laundry service
Self-serve laundry
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Room features
Air conditioning
Desk
Housekeeping
Safe
Coffee / tea maker
Microwave
Cable / satellite TV
Walk-in shower
Telephone
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Family
Languages Spoken
English
Location
Full view
41Car recommended
Grade: 41 out of 100
11Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
Contact
84 Ripley Pointe Dr, Charleston, SC 29407-7597
Getting there
Rental CarsSee rental cars from $59/day
181Reviews16Q+A29Room tips
Reviews
Traveler rating
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Time of year
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Most Recent
The hotel was very nice! The lobby and the rooms were beautiful! However, I can't remember when I've encountered staff so disinterested in helping a guest. I felt like I was an unwanted guest and any need or request was a burden to them. The only exception was Isaac at the front desk. I was also surprised to be informed the morning after our first stay that we would not received housekeeping services until the 3rd day of our stay unless requested. We did have an issue with the open shower and needed a new bath rug and towels for the next day. I requested housekeeping and was told that they would come but they never did. There is more to the story but it's not worth the time to tell it. Even though the accommodations were so nice, I would not return based on how I was treated. There are many other options out there. While I understand that staffing is difficult in every industry these days, to pay such high rates with such limited service doesn't seem right.…
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Date of stay: May 2022
Value
Location
Service
Helpful
Hotel's Favorite
This hotel must be new. It's gorgeous and modern, the hotel staff are very friendly and nice, and it's super clean. Our room was bigger than expected as well. We really appreciated the mini fridge, microwave and Keurig in the room too. The location is great also -- just across the bridge from historic Charleston. There are no fees for parking and the area around it is very nice, quiet, and new as well. We're already planning a trip to return in April, and we will definitely be staying at this Cambria Hotel.
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Tianna Genovese, General Manager at Cambria Hotel Charleston Riverview
Responded Jan 5, 2021
Hi Elizabeth! Thank you so much for your review! I have already passed along your kinds words to the hotel staff and we are all excited to welcome you back in April. We love our location as well. We think we are in the middle of it all but without all the extra fees! Have a wonderful Spring and see you real soon!
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The property and the room were great for our needs but the entire staff needs training on customer service. Every employee literally seemed bothered and annoyed when you needed assistance or required help. No one made eye contact and were all constantly on their phones during their shift. They seemed upset that we were asking a question. It appeared that they were all completely disinterested in helping and assisting their customer base. If you don’t like your job find another one or show some gratitude and appreciation for the one you’ve by taking pride in what you do. Lastly make eye contact with your customers and be engaged even if you’ve to fake it!!!
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
Helpful
I called ahead and asked if I could get an early checkin. Denise was amazing! She consulted her housekeeping team and made it happen. She called me back and let me know I’d have a room ready. Loved it!!!
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Date of stay: May 2022Trip type: Traveled
Helpful
We chose the Cambria since we had stayed at a previous one in Charlotte, NC. However, this experience was nothing but bad. Typically check in for a hotel is 3 pm. We arrived at 2:30 pm and were told room was not ready come back at 3 pm, waiting around for half hour and then was told by the front desk they were short staffed and come back about 6 pm, not what you want to hear after driving 8 hours. Finally, got a room, had to go back to the front desk to request bath towels, also room was not very clean. There was an oder in the elevators, hotel in general needs to be completely renovated. Also, not only us but several guests had issues with access rear doors from the sitting area, had to go completely around the building to the front door to gain access, which made it worse if that was the only parking available. Hotel room does have a mini fridge and microwave, and coffee maker. There is no food on premises other than snack food which you pay for. Location is decent, about 15 minutes from just about everything. But there are two other hotels next door to this one.…
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Date of stay: April 2022
Cleanliness
Service
Sleep Quality
2 Helpful votes
Helpful
Ok....Stayed for three nights from Feb 25 through Feb 28. The employees are as helpful as they can be considering there aren't enough of them to do the job. Towels? Apparently, a luxury item...we had to go to the front desk to pick them up and were told they were being laundered..in the morning. Some help that is...There was a confusing sheet of paper essentially telling everyone that your room will not be cleaned unless you request it. So..the trash can in our room became very full after 3 days and sat outside untouched, where we left it, with a towel over it. As far as coffee service is concerned, there were about 3 lonely Keuring capsules there. I didn't want to use bathroom water to make coffee, so I went downstairs to the (MCM THEMED) diner to get a cup. "That will be $4.50." For 8 ounces of plain coffee? Are they kidding? I guess not.…
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Date of stay: February 2022
Rooms
Service
Sleep Quality
Room Tip: was as far away from the elevator as possible. A good move
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3 Helpful votes
Helpful
We chose the Cambria as a alternative to the high price hotels in the Historic District the price was hundreds of dollars less, plus the parking was free. They do offer shuttle service if you need it. When we went to check in at 5:00pm we were informed that our room was not ready. It would be ready in 45 minutes. The manager approved a free voucher for a dinner in their restaurant The meal was excellenmt. We had a issue with the ceiling leaking. The maintenance staff took care of it immediatley we spent 5 days there and the room was never cleaned, due to Covid it is obvious the they are having staffing issues. For that reason I am not able to give them a 5 Star review. The rooms are large and very confortable. Would definately stay again.
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Date of stay: February 2022
Location
Cleanliness
Service
Helpful
Room was spotless, plenty of space, had all the amities (microwave, coffee maker, fringe) and staff noted my partner had recent knee replacement and put us on ground floor near the entrance. Bar and diner on ground floor with a variety of food, beverages. My only recommendation is to have someone in staff point out the location of some light switched. Some have small black switches located on dark wood making them difficult to find.
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Date of stay: February 2022
Rooms
Service
Sleep Quality
Room Tip: Our room was quiet even though on the ground floor near check-in.
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Helpful
The facility is nice, and newer. Unfortunately hotel has service issues. I tried to check in at 4:30pm, but no rooms available. I went out with family and came back at 8pm and had to wait in line. Got room 9:30, dirty bathroom, only wash cloths.
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Date of stay: February 2022Trip type: Traveled
Room Tip: I would not recommend a stay here until they get their staffing issues sorted out, unless it’s at...
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3 Helpful votes
Helpful
Honestly, when I first checked in I thought this was going to be great. I even told my husband that night when I called that the customer service was 5 star...until it wasn't. When I checked in, I asked about a late checkout. I shared that I had some video conferencing to do the next day. The representative at the check-in desk asked what time, I said 1pm would be great and that 3pm would be ideal, but I recognized that probably wasn't a possibility. She said 1pm was no problem and 3 would likely work - just check the next morning. Great! They immediately got me into a room and things were going well. The next morning I got on my first call and 30 minutes into the meeting there was banging at my door. I didn't answer (as I was presenting), but assumed it was housekeeping, so at my next break I went and put the privacy sign on the door. An hour later, during my next meeting. The banging was more persistent. I turned my video off and speaker on mute and opened the door - the housekeeping staff said, "Aren't you checking out?" I indicated, no that I had scheduled a late check out. She made note of it and I went back in... 10 minutes later my room phone rings. The rather curt woman at the front desk (not the same as yesterday) indicated I needed to come downstairs and get things straightened out because there was no record for the late check out. I left my meeting, went downstairs and then proceeded to flip through their notebook on the front desk until I found the spot where the request was written. She said she would make 1pm work, but that 3pm was out of the question unless I wanted to pay for another night. I said fine and returned upstairs. 30 minutes later, yet another member of housekeeping began banging persistently on my door. I again, paused my meeting and went to answer. They said, "Aren't you checking out." I again related all that I had already been through that morning (It was only 11:30, so I was well within the 1pm time). He said, "Huh." and walked away. I then checked out shortly before 1pm and went to the lobby (which was empty). I found a quiet spot in the corner so that I could take my last meeting of day. I was 30 minutes into my meeting and they began vacuuming the lobby...really? The hotel was not full and frankly if they had just told me at check-in that they couldn't accommodate my request I would have understood, but the fact that they did say that they could meant that I did not make any other arrangements and ended up with a lot of interrupted business meetings, including while I was responsible for presenting.…
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Date of stay: January 2022Trip type: Traveled
Location
Service
Sleep Quality
3 Helpful votes
Helpful
PRICE RANGE
$147 - $398 (Based on Average Rates for a Standard Room)
LOCATION
United StatesSouth CarolinaCoastal South CarolinaCharleston
NUMBER OF ROOMS
126
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Claim Your Listing Frequently Asked Questions about Cambria Hotel Charleston Riverview
Which popular attractions are close to Cambria Hotel Charleston Riverview?
Nearby attractions include South Windermere Center (0.4 miles), Vintage Mercantile (0.2 miles), and West Ashley Bikeway (0.2 miles).
What are some of the property amenities at Cambria Hotel Charleston Riverview?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Cambria Hotel Charleston Riverview?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Cambria Hotel Charleston Riverview?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Cambria Hotel Charleston Riverview?
Yes, free parking is available to guests.
What are some restaurants close to Cambria Hotel Charleston Riverview?
Conveniently located restaurants include Ye Ole Fashioned Ice Cream & Sandwich Cafe, Three Little Birds Cafe & Catering, and California Dreaming Restaurant & Bar.
Are there opportunities to exercise at Cambria Hotel Charleston Riverview?
Yes, guests have access to a pool and a fitness center during their stay.
Are any cleaning services offered at Cambria Hotel Charleston Riverview?
Yes, laundry service and self serve laundry are offered to guests.
Does Cambria Hotel Charleston Riverview offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Cambria Hotel Charleston Riverview?
Many travelers enjoy visiting St. Michael's Church (2.1 miles), Nathaniel Russell House (2.1 miles), and McLeod Plantation Historic Site (1.1 miles).
Is Cambria Hotel Charleston Riverview accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.