The hotel was very nice! The lobby and the rooms were beautiful! However, I can't remember when I've encountered staff so disinterested in helping a guest. I felt like I was an unwanted guest and any need or request was a burden to them. The only exception was Isaac at the front desk. I was also surprised to be informed the morning after our first stay that we would not received housekeeping services until the 3rd day of our stay unless requested. We did have an issue with the open shower and needed a new bath rug and towels for the next day. I requested housekeeping and was told that they would come but they never did. There is more to the story but it's not worth the time to tell it. Even though the accommodations were so nice, I would not return based on how I was treated. There are many other options out there. While I understand that staffing is difficult in every industry these days, to pay such high rates with such limited service doesn't seem right.…
This hotel must be new. It's gorgeous and modern, the hotel staff are very friendly and nice, and it's super clean. Our room was bigger than expected as well. We really appreciated the mini fridge, microwave and Keurig in the room too. The location is great also -- just across the bridge from historic Charleston. There are no fees for parking and the area around it is very nice, quiet, and new as well. We're already planning a trip to return in April, and we will definitely be staying at this Cambria Hotel.
The property and the room were great for our needs but the entire staff needs training on customer service. Every employee literally seemed bothered and annoyed when you needed assistance or required help. No one made eye contact and were all constantly on their phones during their shift. They seemed upset that we were asking a question. It appeared that they were all completely disinterested in helping and assisting their customer base. If you don’t like your job find another one or show some gratitude and appreciation for the one you’ve by taking pride in what you do. Lastly make eye contact with your customers and be engaged even if you’ve to fake it!!!
I called ahead and asked if I could get an early checkin. Denise was amazing! She consulted her housekeeping team and made it happen. She called me back and let me know I’d have a room ready. Loved it!!!
We chose the Cambria since we had stayed at a previous one in Charlotte, NC. However, this experience was nothing but bad. Typically check in for a hotel is 3 pm. We arrived at 2:30 pm and were told room was not ready come back at 3 pm, waiting around for half hour and then was told by the front desk they were short staffed and come back about 6 pm, not what you want to hear after driving 8 hours. Finally, got a room, had to go back to the front desk to request bath towels, also room was not very clean. There was an oder in the elevators, hotel in general needs to be completely renovated. Also, not only us but several guests had issues with access rear doors from the sitting area, had to go completely around the building to the front door to gain access, which made it worse if that was the only parking available. Hotel room does have a mini fridge and microwave, and coffee maker. There is no food on premises other than snack food which you pay for. Location is decent, about 15 minutes from just about everything. But there are two other hotels next door to this one.…
Ok....Stayed for three nights from Feb 25 through Feb 28. The employees are as helpful as they can be considering there aren't enough of them to do the job. Towels? Apparently, a luxury item...we had to go to the front desk to pick them up and were told they were being laundered..in the morning. Some help that is...There was a confusing sheet of paper essentially telling everyone that your room will not be cleaned unless you request it. So..the trash can in our room became very full after 3 days and sat outside untouched, where we left it, with a towel over it. As far as coffee service is concerned, there were about 3 lonely Keuring capsules there. I didn't want to use bathroom water to make coffee, so I went downstairs to the (MCM THEMED) diner to get a cup. "That will be $4.50." For 8 ounces of plain coffee? Are they kidding? I guess not.…
We chose the Cambria as a alternative to the high price hotels in the Historic District the price was hundreds of dollars less, plus the parking was free. They do offer shuttle service if you need it. When we went to check in at 5:00pm we were informed that our room was not ready. It would be ready in 45 minutes. The manager approved a free voucher for a dinner in their restaurant The meal was excellenmt. We had a issue with the ceiling leaking. The maintenance staff took care of it immediatley we spent 5 days there and the room was never cleaned, due to Covid it is obvious the they are having staffing issues. For that reason I am not able to give them a 5 Star review. The rooms are large and very confortable. Would definately stay again.
Room was spotless, plenty of space, had all the amities (microwave, coffee maker, fringe) and staff noted my partner had recent knee replacement and put us on ground floor near the entrance. Bar and diner on ground floor with a variety of food, beverages. My only recommendation is to have someone in staff point out the location of some light switched. Some have small black switches located on dark wood making them difficult to find.
The facility is nice, and newer. Unfortunately hotel has service issues. I tried to check in at 4:30pm, but no rooms available. I went out with family and came back at 8pm and had to wait in line. Got room 9:30, dirty bathroom, only wash cloths.
Honestly, when I first checked in I thought this was going to be great. I even told my husband that night when I called that the customer service was 5 star...until it wasn't. When I checked in, I asked about a late checkout. I shared that I had some video conferencing to do the next day. The representative at the check-in desk asked what time, I said 1pm would be great and that 3pm would be ideal, but I recognized that probably wasn't a possibility. She said 1pm was no problem and 3 would likely work - just check the next morning. Great! They immediately got me into a room and things were going well. The next morning I got on my first call and 30 minutes into the meeting there was banging at my door. I didn't answer (as I was presenting), but assumed it was housekeeping, so at my next break I went and put the privacy sign on the door. An hour later, during my next meeting. The banging was more persistent. I turned my video off and speaker on mute and opened the door - the housekeeping staff said, "Aren't you checking out?" I indicated, no that I had scheduled a late check out. She made note of it and I went back in... 10 minutes later my room phone rings. The rather curt woman at the front desk (not the same as yesterday) indicated I needed to come downstairs and get things straightened out because there was no record for the late check out. I left my meeting, went downstairs and then proceeded to flip through their notebook on the front desk until I found the spot where the request was written. She said she would make 1pm work, but that 3pm was out of the question unless I wanted to pay for another night. I said fine and returned upstairs. 30 minutes later, yet another member of housekeeping began banging persistently on my door. I again, paused my meeting and went to answer. They said, "Aren't you checking out." I again related all that I had already been through that morning (It was only 11:30, so I was well within the 1pm time). He said, "Huh." and walked away. I then checked out shortly before 1pm and went to the lobby (which was empty). I found a quiet spot in the corner so that I could take my last meeting of day. I was 30 minutes into my meeting and they began vacuuming the lobby...really? The hotel was not full and frankly if they had just told me at check-in that they couldn't accommodate my request I would have understood, but the fact that they did say that they could meant that I did not make any other arrangements and ended up with a lot of interrupted business meetings, including while I was responsible for presenting.…
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