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Continental breakfast was only hot beverage, muffins and granola bars. Very disappointing when said free breakfast. Pull -pit sofa bed was very springy and uncomfortable for our son and only big enough for one child.More
Date of stay: October 2018
Response from 00esa, Manager at Extended Stay America - Providence - AirportResponded November 6, 2018
Thank you for choosing our hotel. We are pleased you liked your suite, but we are sorry as our breakfast offerings were not up to your liking and that you found the mattress uncomfortable. Our front desk is available 24 hours a day, so we...More
it was a quiet location and they had everything i needed to make my visit to see my parents memorable. Very conveniently located. I only wish the shuttle had more hours instead of constantly having to rely on my parents for transportation - it was...More
Date of stay: June 2018
Response from 00esa, Manager at Extended Stay America - Providence - AirportResponded October 2, 2018
Catherine, thanks for the 5-star review of Extended Stay America. We are delighted to read you found us to be a great value and that our ideal location was a perfect match for all of your needs. It was a pleasure to have you as...More
Room was small, there is a kitchen, but no dishes, pots, coffee maker, nothing, you basically have to request these items. Breakfast consist of coffee, tea, hot chocolate, yogurt or granola bars (just grab and go). Would think twice before booking here againMore
Date of stay: October 2018
Response from 00esa, Manager at Extended Stay America - Providence - AirportResponded October 14, 2018
Diane, thank you for reviewing our hotel. We apologize for the inconvenience you had due to our hotel policy and for not meeting some of your expectations. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available...More
The staff here is extremely friendly. Rooms a clean. Easy access to everything. Alisha is always willing to go out of her way to help make your stay comfortable so is the rest of the staff we could not ask for a better place to...More
Date of stay: September 2018
Response from 00esa, Manager at Extended Stay America - Providence - AirportResponded September 21, 2018
Thank you for the glowing review of Extended Stay America. We are glad to know you loved our ideal location and were especially impressed by the service provided by our attentive associates. We will be sure to share your compliments with Alisha for taking good...More
very nice room,clean, quiet, safe. Breakfast was a little skimpy--no fruit,yogurt,etc.. coffee kept running low or empty often... rocking chairs outside needed fixing-not comfortable--but a nice shady area to sit and listen to birds, etc.More
Date of stay: August 2018
Thank Charlotte W
Response from 00esa, Manager at Extended Stay America - Providence - AirportResponded August 22, 2018
Charlotte, thank you for staying at Extended Stay America. We are glad you had a nice time here and that you liked your well-appointed room. We value your feedback as it will help us improve moving forward. We hope to have the opportunity to welcome...More
while I stayed there several months ago, all side access doors were locked. The front door was not when the front desk people were there watching the door - at 1AM when we came back after an event. They may lock it later?
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"call the day of arrival to have the temp set to your preference before you arrive."