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All of my past experiences with the Holiday Inn Express brand had been of the "renovated motel" sort, and they were pretty uniformly dreadful, so I've historically avoided them. This time a family event was using one (and running a bus to the party venue...More
Thank Jeffrey R
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded 3 weeks ago
Dear Jeffrey R,
Thank you staying with us, we are delighted you found the hotel comfortable and enjoyed our complimentary breakfast and fitness center.
In regards to your reservation error, we sincerely apologize for the inconvenience and have addressed the issue to completion.
Great place! Staff is very friendly and the rooms are nice. Bathroom tiles were all detached from floor but not broken. Free parking and free breakfast but the breakfast is not that great. The hotel is great for a two night stay.More
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded January 30, 2018
We are so glad you had a comfortable stay and found our staff friendly. We all love what we do and when our guests recognize that, we are motivated even more to exceed our guests expectations.
We look forward to hosting you again...More
Place was clean staff polite and friendly beds were newer pillows not bad room was bigger than expected always confuses me when bottled water is extra and only at the desk why don’t these places have vending machines on every floor
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded January 29, 2018
We are so glad you had a great stay and found our staff and accomodations to your liking.
We look forward to hosting you again on your next trip to our area.
Visited family in the area. Check-in was great and efficient. Room was large, comfortable and clean. Got a good night sleep, no noise from other guests or hallway traffic. Wished the bathroom had a fan / vent. Staff was very friendly and helpful, lady working...More
Thank Charles S
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded November 27, 2017
We are so glad you had a great stay while visiting your family. We know how important it is to have a spacious, clean and comfortable room while away from home.
Thank you for staying with us and we look forward to hosting...More
Having lived in Rhode Island previously, we decided to attend the nearby annual North Scituate Art Festival Columbus Day weekend. We selected this hotel for its location. It was not far from North Scituate, as well as convenient for restaurants and travel just being off...More
1 Thank Frank E
Response from Scott B, Director of Sales at Holiday Inn Express and Suites Smithfield - ProvidenceResponded November 22, 2017
Dear Frank E,
We are delighted you had a great stay while attending the North Scituate Art Festival. It is a great festival every year.
Thank you for staying with us and we look forward to hosting you again next year.